Ratings based on 20 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Lovely Hotel in a beautiful setting.Posted Nov 15, 2014
Very pleasant. Helpful and friendly staff. Easy and interesting 15 minute walk to the Cento Historico. Would happily recommend.
for Couplesby A verified travelerfrom downey, california
Excellent hotel with great customer service.Posted Nov 5, 2014
Pros: The grounds of the hotel are extremely clean. The decor is very nice.
Location: The hotel is situated on a hill that is about a 20 minute walk to the center of the historic part of guanajuato. The walk is safe both day/night.
The hotel is extremely nice, clean, and with great customer service. The bedroom was spacious and the bed was comfortable. It has an indoor and outdoor pool and everything appears to be clean at all times. We had an amazing view of the hills. The hotel is located on a hill and is about a 20 minute walk to the center of the historic part of town. One can also take a bus about a block away from the entrance of the hotel to downtown. The bus charges 50 cents per person each way. Overall, the hotel is an excellent place to stay and the customer service was incredible. I would definitely recommend the hotel to anyone and it is very nice place for a couple to stay. I also liked the fact that parking is included in the price. We left our car at the beginning of our stay and picked it up when we were left. In addition, the attention to details was superb. For example, the staff had placed a water bottle in the car for each of us when it was brought to us at the time of departure.
for Everyoneby A verified travelerfrom Moscow
Nice ambience but totally disappointing service!Posted Oct 1, 2014
Pros: the architecture of the building
Location: Guanajuato city
When we checked in at about 10 pm, the staff was almost sleping, everything in the hotel (bar, restaurant, room service, pool...) was closed. Even rooms were not ready! The aircond was very noisy!! Butler said than we could you outdoor Jucuzzi, but when we asked to turn it on, he couldn't arrange that...
for Everyoneby A verified travelerfrom Mexico
perfect hotel with everyone one totally nice.Posted Sep 17, 2014
Cons: maybe the prices for the restaurant.
Location: you are really close to downtown, you get there walkking (15/20 mins)
Excellent service, bed totally comfortable, best i have ever been.
for Personal Eventby A verified traveler
Posted Aug 12, 2014 on Hotels.com
Good service.. Nice staff.. But structure is beautiful but noisey if your underneath another bedroom And showers could be cold if unlucky
Recommendedby Rafaelfrom California
Posted Feb 23, 2014 on Hotels.com
Loved it. Would go back without hesitation. Restaurant was great as well. 15 minute walk to town was actually enjoyable.
for Overnight Stay Before Destinationby A verified traveler
Posted Jun 28, 2013 on Hotels.com
for Everyoneby Carlosfrom San Diego, CA, USA
Excellent hotel in GuanajuatoPosted Oct 27, 2012
The hotel is magnificent, the General Manager greeted us upon arrival, and was at the door when we left. The food in the restaurant in excellent as well as the service. I would go back in a heartbeat.
for Everyoneby A verified traveler
May 2012Posted May 9, 2012
Everything was excellent, the staff was so helpful and nice, conveniently located within walking distance of center of city and yet away from the noise of the city and the many church bells.
Recommendedby A verified traveler
Posted Oct 23, 2011 on Hotels.com