Ratings based on 42 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Elegant modernized mansion

Posted Feb 15, 2015
Pros: Everything!!
Cons: Everything was wonderful.
Location: About a 20 minute walk from the center of town but walking the neighborhood is quite lovely. University, schools, houses and shops.
This is a top class hotel. A beautiful modern mansion with off the street courtyard, patios, fountains, multiple levels for eating, drinking, relaxing, meeting with friends or doing business. Very romantic also. Gorgeous Majolica tile murals on the patios. Rooms connected by outdoor but inner Walkways. Lovely outdoor pool area. Separate outdoor hot tub area. Great Spa with a wide variety of treatments. Inside pool and hot tub. Elegant restaurant with a mixture of continental and Mexican styles and tastes. Good wine selection. Indoor bar. Out door bar. Cafe for lunch and relaxing. Off the menu breakfasts with wonderful, tasty homemade selections. Freshly made breads and sweet rolls. Fresh fruits. Tasty fresh yogurt. Freshly brewed coffees. Wifi. Staff always available to help and meet your e Rey need. Quiet. Taxi convenient. Nice walking area.
4 out of 5
Recommended
for Couples
by Jennyfrom Washington, DC

Beautiful hotel, service needs a little work.

Posted Jan 4, 2015 on Hotels.com
Overall a beautiful hotel, though some things were a bit off for the quality of the venue. The first night, after walking a few blocks to a recommended restaurant and finding it closed, we ate in the hotel restaurant and it took 20 minutes before we were able to flag someone down to take our order, and 30 before we had a drink. The next night, we made a dinner reservation via the front desk, but when we arrived at the restaurant, they said the hotel had never called. And we couldn't get any water pressure/consistent hot water in the shower. Nothing major - but given the price and the overall quality of the physical space, the glitches in service were noticeable. Would still recommend it though.
5 out of 5
Recommended
for Couples
by A verified traveler

todo excelente

Posted Dec 7, 2014 on Hotels.com
excelente hotel, todo muy bonito
4 out of 5
Recommended
for Couples
by ARTUROfrom Ahuascalientes

Excelente opción para una escapada en pareja!

Posted Nov 26, 2014 on Hotels.com
El hotel está muy bonito. Ideal para una escapada de fin de semana en pareja. La comida está excelente y el servicio de primera. Muy recomendable!
5 out of 5
Recommended
for Couples
by Elliottfrom Guadalajara

Calidad Máxima y recomendada.

Posted Nov 16, 2014 on Hotels.com
Increíble, sin lugar a dudas, uno de los mejores servicios recibidos en mucho tiempo. Villas en la parte nueva del hotel, con una gran calidad y comodidad. Tanto el diseño del, como el trato personalizado y atento del servicio del hotel brindan una gran calidad a este Hotel. Un hotel para poder disfrutar de una estancia tranquila, suficientemente cerca del centro de Guanajuato. En definitiva muy recomendado
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel in a beautiful setting.

Posted Nov 15, 2014
Very pleasant. Helpful and friendly staff. Easy and interesting 15 minute walk to the Cento Historico. Would happily recommend.
5 out of 5
Recommended
for Couples
by A verified travelerfrom downey, california

Excellent hotel with great customer service.

Posted Nov 5, 2014
Pros: The grounds of the hotel are extremely clean. The decor is very nice.
Location: The hotel is situated on a hill that is about a 20 minute walk to the center of the historic part of guanajuato. The walk is safe both day/night.
The hotel is extremely nice, clean, and with great customer service. The bedroom was spacious and the bed was comfortable. It has an indoor and outdoor pool and everything appears to be clean at all times. We had an amazing view of the hills. The hotel is located on a hill and is about a 20 minute walk to the center of the historic part of town. One can also take a bus about a block away from the entrance of the hotel to downtown. The bus charges 50 cents per person each way. Overall, the hotel is an excellent place to stay and the customer service was incredible. I would definitely recommend the hotel to anyone and it is very nice place for a couple to stay. I also liked the fact that parking is included in the price. We left our car at the beginning of our stay and picked it up when we were left. In addition, the attention to details was superb. For example, the staff had placed a water bottle in the car for each of us when it was brought to us at the time of departure.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Moscow

Nice ambience but totally disappointing service!

Posted Oct 1, 2014
Pros: the architecture of the building
Location: Guanajuato city
When we checked in at about 10 pm, the staff was almost sleping, everything in the hotel (bar, restaurant, room service, pool...) was closed. Even rooms were not ready! The aircond was very noisy!! Butler said than we could you outdoor Jucuzzi, but when we asked to turn it on, he couldn't arrange that...
5 out of 5
Recommended
for Couples
by Jorge G.from Queretaro

Excelente servicio, de lo mejor que he recibido

Posted Sep 28, 2014 on Hotels.com
Muy reconfortante, el hotel cumplió con mis expectativas y las rebaso
5 out of 5
Recommended
by osesgafrom Leon Gto.

EXCELENTE OPCION

Posted Sep 18, 2014 on Hotels.com
El hotel es muy bello, comodo. Algo caros los alimentos. El único detalle fue que en la zona del SPA había muchos niños que se supone no deberían estar ahí. lo que hace muy incomoda la estancia. Estaban jugando y aventando pelota con su papa. Mi esposa se tuvo que salir del jacuzzi. Se trata de una zona para relajarse. los niños pueden acudir a tor alberca. Les hicimos saber esto en la administración y comentaron que en un futuro no aceptaran niños (¿¿??) Fuera de eso todo estupendo.