Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
3.5 Room cleanliness
3.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from UK

A bit of a disappointment

Posted Nov 6, 2008 on Hotels.com
On the good side, the staff were lovely, very helpful and attentive and the location is nice. The food in the restaurant was great, too. On the downside though, the hotel is located some way into a national park area and taxis can't go in until after 5pm. Our room decor was a bit run down, the floor was dirty and I got quite a lot of mosquito bites so I guess they don't spray the rooms. There's nowhere to sit outside and have a drink in the evening unless you use the retaurant. There is a swimming pool but you only get to use it if you stay in the presidential suite. There's also no hot water until the evening - the only hotel we stayed in in China that restricts this and yet still the most expensive. We booked the rather overpriced hotel transport (about double the taxi cost) thinking that would at least gurantee a good service but our car turned up over twenty minutes late to complete a one hour journey. The driver then drove too fast in damp conditions as a result and we had a collision with a motorcyclist. Fortunately he was OK but it held us up even further. All in all I think they need to up the standards a bit - I will stay elsewhere next time.
2 out of 5
by A verified traveler from Belo Horizonte, Brazil

Very nice, but also very far!!!

Posted Apr 17, 2008
This hotel is truly beautiful. Placing asinde the city's foggy weather, the hotel sits on top of a mountain hill. Great and clean room. Breakfast is made to order Chinese only. Western style of food is complicated even to order.For example, you ask for orange juice, and they bring FANTA. Cons: Far... very far. Very dificult to arrive when you first get in Guangzhou. Most taxis either do no know where the location is, or they do not want to take you there. It is truly a hassle to get here. Great staff willing to help (limited english), but very nice to guests. Always inform the front desk when you are to arrive by taxi. It is becaus the hotel stays in a park, where they charge the admission by car. If you ask them to call at the gate, they will not charge you. During trade fairs, they have a shutle that runs in the morning and at night. Again, if you want to come in early, let them know for the taxi cab arrangements. We spend aroun RMB60 during day and RMB100 at night to get from downtown to hotel. Remember that RMB is the Yen Local coin.