Ratings based on 259 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from 広州

都市にあるくつろげるホテル

Posted Jul 22, 2015
Pros: 角部屋で120度の展望 部屋が広い感じ
25階の角部屋で120度の展望で、円形ベッドに、円形ジャグジー風呂、広州では初めての設備です。 部屋も広く、清潔、さすがでした。
Comment from Hotel Management
Jul 27, 2015 by FG, Hotel Management
尊敬なるお客様、 いつもご愛顧頂きまして、誠にありがとうございます。また、この度は、貴重なご意見を頂きありがとうございます。今後ともより一層ご満足を頂けるサービス提供に取り組んで参ります。 Dear Guest, Thank you very much for reviewing our hotel and thank you very much for your feedback. Look forward to serving you soon. Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Everyone
by A verified traveler from 上海

久しぶりのホテルライフ

Posted Jul 18, 2015
Cons: 改善ではないですが、プールが室外であればもっと良かったです。
夫婦ともども、若き日に広州に居住していたことがありましたが、今回は思い出巡りでした。また、良いホテルで更に良い旅行となりました。
Comment from Hotel Management
Jul 23, 2015 by FG, Hotel Management
尊敬なるお客様、 いつもご愛顧頂きまして、誠にありがとうございます。また、この度は、貴重なご意見を頂きありがとうございます。今後ともより一層ご満足を頂けるサービス提供に取り組んで参ります。 Dear Guest, Thank you for your comments. We look foward to serving you soon. Best regards, Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Everyone
by A verified traveler from TORONTO

Not enough stars to give

Posted Jul 13, 2015
Pros: Hotel atmosphere, staff care, cleanliness, the hotel had live music, executive lounge and experience,
Cons: Nope, it was amazing!
Location: Amazing shopping malls, close to the Guangzhou railway station, and great nearby restaurants.
The Sofitel is one of the best hotels that I have went to; having been to many different hotels on vacation and business trips in comparison, the Sofitel is one of the best by far that I have been to.
Comment from Hotel Management
Jul 15, 2015 by FG, Hotel Management
Dear Guest, Bonjour! Thank you for your wonderful remarks which I have shared with our team. Look forward to welcoming you back soon. Life is Magnifique! Fredrik Genberg General Manager Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Everyone
by A verified traveler from 芝加哥

客房很舒适!

Posted Jun 17, 2015
服务周到热情。客房很舒适. 健身房条件也很好。 附近店铺不大多,但打个车也还方便。广州酒家的点心是一流的,离酒店一公里左右。
Comment from Hotel Management
Jul 13, 2015 by FG, Hotel Management
尊敬的客人 : Dear Guest, 您好! 感谢您的宝贵意见。我们欢迎您在不久的将来再次光临我们酒店,为您提供更优质的服务。谢谢! Thank you very much for reviewing our hotel. We look forward to serving you soon. 广州圣丰索菲特大酒店 Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne OZ

Great Location Excellent Staff

Posted Jun 17, 2015
Pros: Staff Communication - Well appointed rooms
Location: Shopping Centre - Pubs & Clubs
Stayed at the Hotel for 4 Nights and impressed with the service level and facilities of the Sofitel Sunrich. very accommodating, great wine selection & a versatile choice of cuisine.
Comment from Hotel Management
Jun 19, 2015 by FG, Hotel Management
Dear Guest, Bonjour! Thank you for your wonderful remarks which I have shared with our team. Look forward to welcoming you back soon. Life is Magnifique! Fredrik Genberg General Manager Sofitel Guangzhou Sunrich
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice hotel

Posted May 24, 2015
Bathroom is not clean. Needs improvement. It's a nice hotel. I recommend to anyone. Staff also needs improvement.
Comment from Hotel Management
May 26, 2015 by FG, Hotel Management
Dear Guest, Bonjour! Thank you for your reviewing our hotel. Look forward to welcoming you soon. Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Everyone
by A verified traveler from Roubaix

For business trip

Posted Apr 26, 2015
En business trip pendant une semaine Proche de tous les commerces et de la gare East Inconvenients: Il ne devrait pas y avoir d'espace fumeurs a l'intérieur de l'établissement (au bar du lobby ) Après check out, les clients devraient pouvoir profiter du Spa et de la piscine durant la journee, et pas seulement des douches.
Comment from Hotel Management
Apr 30, 2015 by FG, Hotel Management
Dear Guest, Bonjour! Thank you for your reviewing our hotel. Look forward to welcoming you soon. Life is Magnifique! Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Everyone
by A verified traveler

French Oasis in China

Posted Apr 8, 2015
Very Nice hotel with pleasant perfume smell in the Lobby.Very nice gym and swimming pool with super cosy pool chairs. Frach and chinese mix decor with a lot of red colour in the room. Bathroom part of room with wind glass windows which can be covered with automatic blinds. When sharing room with children be prepared to answer questions. Generally very clean They have facility of pillow menu which is quite interesting.
Comment from Hotel Management
Apr 10, 2015 by Sofitel Guangzhou Sunrich, Hotel Management
Dear Guest, Bonjour! Thank you for your wonderful remarks which I have shared with our team. Look forward to welcoming you back soon. Life is Magnifique! Sofitel Guangzhou Sunrich
3 out of 5
Recommended
for Business Travelers
by A verified traveler

불만족 서비스

Posted Apr 2, 2015 on Hotels
호텔스 닷컴으로 예약하고 갔고 예약확인증과 게스트네임이 정확히 쓰여있는데도 불고하고 제 예약을 찾지 못해서 한시간 가량 리셉션에 서서 계속 기다려야하는 해프닝이 있었습니다. 한편으로는 큰규모의 호텔이라 그럴수도 있었다는 생각도 들었고지만..어설픈 서비스에 불만은 쌓여있었습니다. 그나마 기분이 조금 풀렸던건 그 와중에 객실로 과일 바구니를 나름 잘 전달하고 가 더라고요....또다른 헤프닝은 객실에 샴프랑 바디와시가 다 떨어졌음에도 불구하고 제때 갈아주지 못햇던 아쉬움이 남고...룸키도 6번씩 트라이하다가 결국 안열려서 밤 10시경에 방을 바꿔야하는 불상사도 있었고 방을 교체하는 시점에서 전 방에 아이폰 충전기를 꽃아놓고 1시간도 채 안돼어서 다시 찾으러 갓는데 결국 없어지는 황당한 사건도 있었습니다. 결국 찾지 못했고..호텔측에서는 자기네들이 쓰던건지 뭔지 중고 아이폰 충전기를 가져다 주더라고요...100볼트짜리라 한국돌아와서는 쓰지도 못하고 있습니다. 전반적으로 호텔규모나 네임밸류로 봤을때 서비스는 불만족이였습니다.
Comment from Hotel Management
Apr 7, 2015 by Fredrik Genberg, Hotel Management
Dear Guest, Bonjour! Thank you for your wonderful remarks which I have shared with our team. Look forward to welcoming you back soon. Life is Magnifique! Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Business Travelers
by lazar

Posted Mar 24, 2015 on Hotels
Comment from Hotel Management
Mar 26, 2015 by Fredrik Genberg, Hotel Management
Dear Guest, Bonjour! Thank you for your reviewing our hotel. Look forward to welcoming you soon. Life is Magnifique! Fredrik Genberg General Manager Sofitel Guangzhou Sunrich