Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from 芝加哥

客房很舒适!

Posted Jun 17, 2015
服务周到热情。客房很舒适. 健身房条件也很好。 附近店铺不大多,但打个车也还方便。广州酒家的点心是一流的,离酒店一公里左右。
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne OZ

Great Location Excellent Staff

Posted Jun 17, 2015
Pros: Staff Communication - Well appointed rooms
Location: Shopping Centre - Pubs & Clubs
Stayed at the Hotel for 4 Nights and impressed with the service level and facilities of the Sofitel Sunrich. very accommodating, great wine selection & a versatile choice of cuisine.
Comment from Hotel Management
Jun 19, 2015 by FG, Hotel Management
Dear Guest, Bonjour! Thank you for your wonderful remarks which I have shared with our team. Look forward to welcoming you back soon. Life is Magnifique! Fredrik Genberg General Manager Sofitel Guangzhou Sunrich
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice hotel

Posted May 24, 2015
Bathroom is not clean. Needs improvement. It's a nice hotel. I recommend to anyone. Staff also needs improvement.
Comment from Hotel Management
May 26, 2015 by FG, Hotel Management
Dear Guest, Bonjour! Thank you for your reviewing our hotel. Look forward to welcoming you soon. Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Everyone
by A verified traveler from Roubaix

For business trip

Posted Apr 26, 2015
En business trip pendant une semaine Proche de tous les commerces et de la gare East Inconvenients: Il ne devrait pas y avoir d'espace fumeurs a l'intérieur de l'établissement (au bar du lobby ) Après check out, les clients devraient pouvoir profiter du Spa et de la piscine durant la journee, et pas seulement des douches.
Comment from Hotel Management
Apr 30, 2015 by FG, Hotel Management
Dear Guest, Bonjour! Thank you for your reviewing our hotel. Look forward to welcoming you soon. Life is Magnifique! Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Everyone
by A verified traveler

French Oasis in China

Posted Apr 8, 2015
Very Nice hotel with pleasant perfume smell in the Lobby.Very nice gym and swimming pool with super cosy pool chairs. Frach and chinese mix decor with a lot of red colour in the room. Bathroom part of room with wind glass windows which can be covered with automatic blinds. When sharing room with children be prepared to answer questions. Generally very clean They have facility of pillow menu which is quite interesting.
Comment from Hotel Management
Apr 10, 2015 by Sofitel Guangzhou Sunrich, Hotel Management
Dear Guest, Bonjour! Thank you for your wonderful remarks which I have shared with our team. Look forward to welcoming you back soon. Life is Magnifique! Sofitel Guangzhou Sunrich
3 out of 5
Recommended
for Business Travelers
by A verified traveler

불만족 서비스

Posted Apr 2, 2015 on Hotels
호텔스 닷컴으로 예약하고 갔고 예약확인증과 게스트네임이 정확히 쓰여있는데도 불고하고 제 예약을 찾지 못해서 한시간 가량 리셉션에 서서 계속 기다려야하는 해프닝이 있었습니다. 한편으로는 큰규모의 호텔이라 그럴수도 있었다는 생각도 들었고지만..어설픈 서비스에 불만은 쌓여있었습니다. 그나마 기분이 조금 풀렸던건 그 와중에 객실로 과일 바구니를 나름 잘 전달하고 가 더라고요....또다른 헤프닝은 객실에 샴프랑 바디와시가 다 떨어졌음에도 불구하고 제때 갈아주지 못햇던 아쉬움이 남고...룸키도 6번씩 트라이하다가 결국 안열려서 밤 10시경에 방을 바꿔야하는 불상사도 있었고 방을 교체하는 시점에서 전 방에 아이폰 충전기를 꽃아놓고 1시간도 채 안돼어서 다시 찾으러 갓는데 결국 없어지는 황당한 사건도 있었습니다. 결국 찾지 못했고..호텔측에서는 자기네들이 쓰던건지 뭔지 중고 아이폰 충전기를 가져다 주더라고요...100볼트짜리라 한국돌아와서는 쓰지도 못하고 있습니다. 전반적으로 호텔규모나 네임밸류로 봤을때 서비스는 불만족이였습니다.
Comment from Hotel Management
Apr 7, 2015 by Fredrik Genberg, Hotel Management
Dear Guest, Bonjour! Thank you for your wonderful remarks which I have shared with our team. Look forward to welcoming you back soon. Life is Magnifique! Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Business Travelers
by lazar

Posted Mar 24, 2015 on Hotels
Comment from Hotel Management
Mar 26, 2015 by Fredrik Genberg, Hotel Management
Dear Guest, Bonjour! Thank you for your reviewing our hotel. Look forward to welcoming you soon. Life is Magnifique! Fredrik Genberg General Manager Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Business Travelers
by Loo from HONGKONG

Good accommodation

Posted Mar 15, 2015 on Hotels
Check in take a long time for waiting but the hotel accommodation are good!
Comment from Hotel Management
Mar 16, 2015 by Fredrik Genberg, Hotel Management
Bonjour from Sofitel Guangzhou Sunrich. Thank you very much for reviewing our hotel. We attempt to be consistent in our service and create memorable experiences for each of our guests with little touches during their stay. We look forward to welcoming you back to the hotel and to creating some Magnifique moments for you. Best regards & life is Magnifique, Fredrik Genberg General Manager Sofitel Guangzhou Sunrich
Comment from Hotel Management
Mar 16, 2015 by Fredrik Genberg, Hotel Management
Dear Guest, Bonjour from Sofitel Guangzhou Sunrich. Thank you very much for reviewing our hotel. We attempt to be consistent in our service and create memorable experiences for each of our guests with little touches during their stay. We look forward to welcoming you back to the hotel and to creating some Magnifique moments for you. Best regards & life is Magnifique, Fredrik Genberg General Manager Sofitel Guangzhou Sunrich
5 out of 5
Recommended
for Families
by Chun Yuk Olivia from HK

酒店舒适,离地铁较远,附近的商店较少。

Posted Mar 1, 2015 on Hotels
房间不太大,但舒适
Comment from Hotel Management
Mar 2, 2015 by Fredrik Genberg, Hotel Management
尊敬的客人 : 您好! 感谢您的宝贵意见。我们欢迎您在不久的将来再次光临我们酒店,为您提供更优质的服务。谢谢! 广州圣丰索菲特大酒店
Comment from Hotel Management
Mar 2, 2015 by Fredrik Genberg, Hotel Management
尊敬的客人 : 您好! 感谢您的宝贵意见。我们欢迎您在不久的将来再次光临我们酒店,为您提供更优质的服务。谢谢! 广州圣丰索菲特大酒店
4 out of 5
Recommended
for Getaway With Friends
by Ka Lun from 香港

齊體硬件上無大問題,反而要在個別工作人員的培訓及主動性上要留意!

Posted Feb 28, 2015 on Hotels
酒店位置適中,大堂華麗。我們十四人分七間房亦好快地完成了入住手續。房內置備齊全,浴室內有電動窗簾可用,可惜朋友房中電動窗簾壞了!浴室內除了有一浴缸外亦細分廁格及淋浴。浴缸上放有小枕頭及小瓶浴鹽備用,可是擺放位置太近浴室門,入住首日已因關門而推倒打破了,可惜在次日打掃房間時亦沒有補充! 另發現個別樓層打掃房間時亦祇是表面摺好睡床及被而四晚亦沒有更換!床上可見頭髮及內子用完之衛生紙! 另發現房內水杯不清潔,電風筒時好時壞,毛巾有時不足,睡床旁邊的電子時鐘時間錯誤!
Comment from Hotel Management
Feb 28, 2015 by Fredrik Genberg, Hotel Management
尊敬的客人 : 您好! 感谢您的宝贵意见。我们欢迎您在不久的将来再次光临我们酒店,为您提供更优质的服务。谢谢! 广州圣丰索菲特大酒店
Comment from Hotel Management
Feb 28, 2015 by Fredrik Genberg, Hotel Management
尊敬的客人 : 您好! 感谢您的宝贵意见。我们欢迎您在不久的将来再次光临我们酒店,为您提供更优质的服务。谢谢! 广州圣丰索菲特大酒店