Arcade

Reviews of Springdale Serviced Residence

4 out of 5
Springdale Serviced Residence
105 West Tiyu Road, Apt. B1, Tianhe District, Guangzhou, Guangdong

Reviews

8.2

Very Good

Rating 10 - Excellent. 68 out of 180 reviews" "
Rating 8 - Good. 75 out of 180 reviews" "
Rating 6 - Okay. 24 out of 180 reviews" "
Rating 4 - Poor. 11 out of 180 reviews" "
Rating 2 - Terrible. 2 out of 180 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
This is my second stay with Springdale Serviced Residence. The apartment was big and clean. You feel like home staying here. The hotel staff were friendly and helpful. The only downsize is big bus cannot enter their car park to allow us to load and unload our luggage. But the concierge will help us ferry our luggage to the main road and settle our luggage. We have pleasant here, thanks to the helpful concierge for handling 30 over pieces of luggage.
Stayed 1 night in Dec 2019
Response from Calvin on Jan 6, 2020
Thank you so much for your review and share your experience with us. We are highly appreciated your comments, regarding to the location, facilities as well as our service. Our Club is a place for our guests to relax and experience the city’s great views, we are happy to have you with us and we will continually provide you the excellent service, the goal for us is to offer a home away from home to all our valuable guests. Sincerely, thank you again for your precious comments and looking forward to welcoming you again in Springdale Serviced Residence, Guangzhou.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment feel like home and location is perfect. Will stay again.
Stayed 4 nights in Dec 2019
Response from Calvin on Dec 26, 2019
Thank you so much for your review and share your experience with us. We are highly appreciated your comments and we are happy to have you with us . we will continually provide you the excellent service, the goal for us is to offer a home away from home to all our valuable guests. Sincerely, thank you again for your precious comments and looking forward to welcoming you again in Springdale Serviced Residence, Guangzhou.

8/10 Good

KoolBreez, California, USA

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
*** Jane (I think that was the name) was very good. ***The staff accommodated early check in/ late check out requests***But they speak little English***The hotel is in a busy downtown mall area next to VT101. ***Difficult to find***Make sure you have Chinese address printed for the driver***From VT 101, there is ‘Perris Hair’ and then Springdale in the same lane. ***This entrance was closed to vehicles that day***Has a washing machine and a kitchenette***Rooms are two small. If you have two or more suit-cases, there is no room to move.***Only one breakfast comes with the room, if there are two of you, you have to pay for the second one.***Housekeeping was late after 2:00 PM*** There is good safe in the room in a good closet***Basic but good shower with 30 minutes of hot water***Elevator door closes before you get it. But that’s China***Half a block to metro***Little sauna and gym***
Stayed 2 nights in Nov 2019
Response from Calvin on Nov 28, 2019
Thank you for you selecting Springdale Serviced Residence for your recent stay in Guangzhou. And we are so delighted to read your kind compliments to our hotel. I am sure that our employee prides themselves in their quality of their work and love to hear from our customers; and upon whose satisfaction we have been allowed to grow and prosper in this highly competitive marketplace.Meanwhile, we would also like to express our apology for any inconvenience and uncomfortable caused to you. We are communicated your feedback to concerned department . Springdale will spare no efforts to deliver consistently good service to provide the home away from home for all the hotel guests. We look forward to welcoming you again in the near future

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The booking reservation was for 2 people and said buffet breakfast was included. On arrival we were told only 1 buffet breakfast was included because of the room type. Expedia didn't reply to my email and we wasted time each day trying to sort this out. On our last day we just went to McDonalds. I recommend staying at a different hotel if you want the convenience of breakfast included. We attended the Canton Fair and the hotel had a bus once per day to/from the venue. I recommend staying at a hotel with more return bus options, I know it costs more but the time you save is irreplaceable.
Stayed 3 nights in Oct 2019
Response from Calvin on Oct 31, 2019
Thank you for you selecting Springdale Serviced Residence for your recent stay in Guangzhou. Meanwhile, we would also like to express our apology for any inconvenience caused to you. We noted that the supplement of the breakfast quantity needs to update in Expedia's website, which may cause the confused.There are 1 Breakfast for Studio and 1 Bedroom/daily, 2 Breakfast for 2 Bedrooms/daily, 3 Breakfast for 3 bedrooms/daily. Springdale will spare no efforts to deliver consistently good service to provide the home away from home for all the hotel guests. We look forward to welcoming you again in the near future

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Calvin on Nov 1, 2019
Thank you so much for your review . We are highly appreciated your comments, regarding to the location, facilities as well as our service. Our Club is a place for our guests to relax and experience the city’s great views, we are happy to have you with us and we will continually provide you the excellent service, the goal for us is to offer a home away from home to all our valuable guests. Sincerely, thank you again for your precious comments and looking forward to welcoming you again in Springdale Serviced Residence, Guangzhou.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed....
This is my first review but I felt inclined to leave this comment. 1. The hot water stopped working so we were forced to shower in the cold. No solution as nobody was working that could help. 2. The rooms had a weird odour, my allergies were acting up bc of the dust, mold could be found everywhere, walls are tearing down bc of the humidity. 3. My umbrella was broken so I dumped it and the hotel forced me to pay 100rmb for it. During the ordeal I went to the washroom and the bloody soap dispenser broken and leaked all over my pants and damaged my passports. 4. When I asked to speak to a manager she never showed up or called me back. Huge disappointed given this was supposed to be 4 stars and managed by large Singaporean group. Besides all the negativity the location was amazing but that’s it.
Stayed 2 nights in Apr 2019
Response from Marcus on May 26, 2019
Dear Guest, We've heard about your unsatisfied experience concerning the room condition and miscellaneous charge that upset you, and sorry for that due to the miscommunication within our departments. We'd like to make improvements according to the complaints you have given. May we have the opportunity to build your trust again and give you a better experience next time. Sincerely, Marcus

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019
Response from Marcus on Apr 21, 2019
Dear Guest, Thanks for your time giving us a positive review. It's our pleasure that host you and your friends as our valuable guests. We are looking forward to welcome you again in the near future. Sincerely, Marcus

6/10 Okay

See Min

Liked: Cleanliness, staff & service, room comfort
Old
The location is far from desirable, taxi drivers always unable to locate even with GPS. Rooms needed some refurbishment as compared to the Somerset that’s within the same block.
Stayed 2 nights in Dec 2018
Response from Marcus on Jan 6, 2019
Dear See Min, I'm sorry for your unsatisfied experience and the troubles that caused you during your stay. That's an error on the map of hotels.com's page, which is reported by our team and it will be corrected soon. In the meantime, we will be continually trying to improve the related facilities to suit our guests' needs. Once again, we wish you a good day and hope your next stay will be a lot better. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Marcus on Jan 6, 2019
Dear Guest, We appreciate your time of giving us a positive rating, which encourages our staff to deliver warmth towards guests. I hope your next stay will be around the corner, thank you again for being our guest, Sincerely,

10/10 Excellent

YEN LI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and spacious well equipped apartment
It was a great stay, with a v clean apartment, a washing machine and dryer and nice hard beds. Cutlery and crockery are available, and staff always friendly and helpful. Location is great too.
Stayed 6 nights in Dec 2018
Response from Marcus on Jan 6, 2019
Dear YEN LI, I'm ecstatic to hear that you loved the environment in our hotel as well as the services we have provided. Also, thank you for the kind words regarding the location, which is great feature of our residence. We are continually trying to creat better and better experience for our guests, they are willing to share their feelings with us too. See you next time. Sincerely,

4/10 Poor

Verified traveler

Liked: Staff & service
Location is good, but....
The smell in the room was not good. Strong smoking smell.....
Stayed 10 nights in Dec 2018
Response from Marcus on Dec 27, 2018
Dear Guest, I'm sorry to hear about your unpleasant experience staying with us. We will look into what caused this and work on improvements in regards to the areas you have mentioned above. Meanwhile, we would also like to express our apology for any inconvenience and uncomfortable happened to you. We look forward to welcoming you again in the near future and hope giving you a better experience. Sincerely,

8/10 Good

Phyllis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Marcus on Dec 17, 2018
Dear Phyllis, Thank you for selecting Springdale Serviced Residence for your recent stay in Guangzhou. And we are so delighted to read your kind compliments to our hotel. Meanwhile, we would also like to express our apology for any inconvenience and uncomfortable caused to you. We look forward to welcoming you again in the near future. Sincerely,

6/10 Okay

Kalvin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location , helpful staff, old rooms.
The front desk staff were very helpful . But the room is old and rundown. The bed mattress is super hard. Location is good
Stayed 2 nights in Dec 2018
Response from Marcus on Dec 17, 2018
Dear Kalvin, We are delightful that you enjoyed the overall experience staying with us, our staff would be proud of themselves while reading your feedback. Having said that we have passed on your comment to the team as well for further study in regards to hotel physical condition upgrade. We really appreciate your effort on bringing this to our attention and sincerely hope that you can come back a second time so that we can have the chance to restore your trust in our hotel. And we recommend that you can ask for a soft mattress that can be added to your room so it would feel a lot cozier. We sincerely look forward to welcoming your good self come and stay at the Springdale, Guangzhou again. Sincerely,

8/10 Good

LUEN LEI

Liked: Staff & service, room comfort
Very good location & spacious flat. Overall clean & comfort but some bad smell in the kitchen.
Stayed 1 night in Nov 2018
Response from Marcus on Nov 23, 2018
Dear Luen, Thank you so much for your review and share your experience with us. We are highly appreciated your comments, regarding to the location and facilities. Our Club is a place for our guests to relax and experience the city’s great views, we are happy to have you with us and we will continually provide you the excellent service, the goal for us is to offer a home away from home to all our valuable guests. Sincerely, thank you again for your precious comments and looking forward to welcoming you again in Springdale Serviced Residence, Guangzhou. Feedback from our residents motivates us to further improve our commitment to delivering good service. Sincerely,

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location in Guangzhou
Great Location close to subway travelling by train or subway to airport Great for shopping, restaurants and getting around Guangzhou
Stayed 4 nights in Oct 2018
Response from Marcus on Oct 24, 2018
Dear Janet, Springdale locates in Tianhe District, at the center of Guangzhou, and it was our great honor to have your high evaluation regarding to our location. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. And we are looking forward to welcoming you again in Springdale Serviced Residence as our guest. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good location
The room is clean , the hotel location is very convenient, the only drawback is the mosquitos, but the hotel has provided mosquito coil
Stayed 1 night in Oct 2018
Response from Marcus on Oct 24, 2018
Dear Guest, We sincerely assure you that your valuable feedback is very much appreciated as it has been pivotal in our continuous effort to seek improvements so that we may provide the best service, products and facilities for our residents. And the liquid mosquito repellent is effective in your room, we are looking forward to having you again as our guest. Sincerely,

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was good except the bed was too stiff. It’s like sleeping on a piece of plank. Else was ok.
Stayed 3 nights in May 2018
Response from Vinson on Jun 4, 2018
Thank you for sharing your kind compliments.Meanwhile, we would also like to express our apology for any inconvenience and uncomfortable caused to you. We are communicated your feedback to concerned department

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Stayed 4 nights in Apr 2018
Response from Vinson on May 25, 2018
thanks for your supporting!

4/10 Poor

MAJED

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Location
The location is not accurate and hard to find. The rooms are smelly and not very clean.
Response from Vinson on May 13, 2018
Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Response from Vinson on Apr 25, 2018
感谢您的评论!欢迎下次再来!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Vinson on Apr 23, 2018
Thank you for your recent visit and your comment towards our hotel services.

6/10 Okay

Anthony

Family great, couple average
The room is excellent for a family. But I do not recommend for a couple to stay. The place is spacious clean and tidy. Above all there is a balcony. But it is too home feel instead of holiday feel. Great for family but not couple.
Response from Vinson on Apr 2, 2018
Thank you for taking your precious time to review our hotel and share your such detail and valuable comments with us.

4/10 Poor

Judong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Stephen He on Nov 25, 2017
尊敬的宾客,非常感谢您的关注!我们会竭尽所能,不断完善我们的服务。盼望能有再为您服务的机会!

10/10 Excellent

Tony, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the city centre
It's my second stay here after several years. To my pleasure and surprise I got a free upgrade to a 2 bedroom suite which is quite large and roomy. The facilities are good with a small kitchen which is typical for a service apartment and the room specific wifi router is really a plus! Hotel location is excellent with large shopping malls/restaurants nearby, and within a few minutes walk via an underground mall to the MRT station. Overall, it's really enjoyable and worth more than I paid for.
Response from Cindy Chen on Sep 17, 2017
Dear Mr. Tony, thank you for you selecting Springdale Serviced Residence for your second stay in Guangzhou. And we are so delighted to read your kind compliments to our hotel. Springdale will spare no efforts to deliver consistently good service to provide the home away from home for all the guests. We look forward to welcoming you again in the near future!

8/10 Good

Verified traveler

Liked: Staff & service
Good location, spacious room. Maybe it's time for a bit of renovation. Overall ok for family trip.
Response from Stephen He on Sep 29, 2017
Thank you for taking the time to review our hotel. We are most grateful for your good comments and your valuable suggestion. Actually we are taking the action to do the renovation in our hotel step by step. Springdale will spare no efforts to deliver consistently good service to provide the home away from home for all the hotel guests. We look forward to welcoming you again in the near future.

6/10 Okay

Kim Soon

Disliked: Cleanliness, property conditions & facilities
Response from Stephen He on Sep 27, 2017
非常感谢您的关注!我们会竭尽所能,不断完善我们的服务,为您提供一个温馨舒适的家。盼望您的再次光临!

10/10 Excellent

rong chengjian, danyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good ,very good
This hotel is very good, clean, high quality service staff, the room is very large, very warm. On the 4 floor there is a place for children to play, very good, the next opportunity I will live here.

10/10 Excellent

SK, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location
close to main business area and shopping center. clean with huge space. will stay again.
Response from Guest Service on Oct 4, 2016
Dear SK, Thank you so much for your preious time to review our hotel , we are looking forward to service you again. Best regards, Bruce

8/10 Good

M., New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location. This hotel is close to a metro station and have several shopping centers nearby. Very well located.
Response from Guest Service on Jun 5, 2016
Dear Sir, Thank you for taking your precious time to review our hotel. We are highly appreciated your comments regarding to the location .we are happy to have you with us and we will continually provide you the excellent service next time you stay in Springdale Service Residence. Sincerely , thank you again and we are looking forward to welcoming you again. Best regards, Bruce

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location
The hotel is centrally located nearby two shopping malls and restaurants. The staff is knowledgeable and friendly. I would highly recommend this hotel.
Response from Bruce.Zhou on Jul 13, 2016
Dear Anonymous, Thank you so much for your review and share your experience with us. Tee Mall and Grandview Plaza two shopping malls from here around 3~6 mintues. Once again, on behalf of Springdale Serviced Residence and all employees, a heart-felt thank you. Best regards, Bruce

8/10 Good

Verified traveler

Liked: Cleanliness
A good service apartment
I will definitely book this apartment for my Guangzhou trip. The location is great, bus stations and underground railway just nearby. It takes only 5 minutes drive from Guangzhou East Station. Although their front desk is small, the staff can still provide services efficiently.
Response from Stephen He on Jul 11, 2016
Dear guest, Thank you so much for taking your precious time to review out hotel and share your such detail and valuable comments with us. it was our great honor to have your high evaluation regarding to our lacation and servie. we would like to thank you again for your time to have feed back to us.we are sincerely looking forward to welcome you again to staying with us. Best regards, Bruce

10/10 Excellent

joe ng from Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good location
Good

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
good stay
my first time stayed in service apartment, hwr i think the layout can be better designed to make traveller more easy. Overall they provide good service. will stay again.

8/10 Good

David, Warwick, Qld, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfotable Stay in Hot, Hot Guangzhou.
The apartments are easy to find from the Metro and are in a good location. The rooms are a good size, comfortable and the staff were pleasant and helpful. English was spoken, enough for us to communicate easily anyway.
Response from Bruce.Zhou on Jul 12, 2016
Dear Mr.David, Thank you to taking your precious time to review our hotel and share your such detail and valuable comments with us. We are sincerey looking forward to welcome you again. Sincerely, Bruce

8/10 Good

wai chun, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good apartment
wonderful apartment that is quiet and yet easily accessible to busy districts and subway.Staff is very nice.

6/10 Okay

sam

Disliked: Staff & service, property conditions & facilities
disappointment for an Ascott facility
the staff was horrible, the front desk female receptionist had a bad attitude. the TV in the room did not work well. location is fine.
Response from Stephen He on Jun 13, 2015
Dear Distinguished Guest: It was a great pleasure having you stay at Springdale Serviced Residence Guangzhou. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We regret that the service of staff had left you with a negative impression. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented. Once again, thank you for choosing to stay at Springdale Serviced Residence Guangzhou, we are appreciate your comments shared, it was a great honor to offer you such a wonderful experience! From all of us at Springdale Serviced Residence, we look forward to welcoming you again at any one of our serviced residences. Best wishes Stephen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
far better alternative to a hotel
Stayed there with my parents and it was fantastic. Very nice apartment giving us plenty of space yet still together. Staff were very helpful and I heard breakfast was great. they only provide free breakfast for two people. location is the best too.
Response from Stephen He on Aug 15, 2015
Dear Valuable Guest, Thank you for taking your precious time to review Springdale Serviced Residence and share your valuable comments with us. It was our great honour to have your high evaluation to our hotel. Your heartfelt words will be shared with the whole team of Springdale and will motivate us to further improve our commitment to delivering good service. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Stephen

8/10 Good

Taize, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant Stay!
It was great, beds are very hard, other than that the staff were very helpful!
Response from Stephen He on Aug 15, 2015
Thank you for you selecting Springdale Serviced Residence for your recent stay in Guangzhou. We are thrilled to read that your stay was enjoyable and appreciated very much for your praiseful words towards us. Please be assured that we will coordinate the plans for these enhancements with the replacement of bed. We seek your patience and understanding as the recommendations may require time to be implemented. From all of us at Springdale Serviced Residence, we look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Dundee, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Springdale Residence in Guangzhou
Food in buffet style breakfast was very good and varied with international cuisne. Hotel staff were very friendly and accomodating.
Response from Stephe He on Jun 13, 2015
Thank you for sharing your kind compliments. Your feedback is truly motivating to us. It is my pleasure to pass on your kind words of appreciation to our colleagues, who will be happy to know that his hospitality from the heart is recognized. Thank you again for your kind comments and we all look forward to welcoming you back in the near future, whether for business or pleasure.

8/10 Good

Joe, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel in the City Center surrounded by Shop malls
Response from Guest Service Stephe He on Jun 13, 2015
Dear KL, Thank you for you selecting Springdale Serviced Residence for your recent stay in Guangzhou. And we are so delighted to read your kind compliments to our hotel. Springdale will spare no efforts to deliver consistently good service to provide the home away from home for all the hotel guests. We look forward to welcoming you again in the near future. Best wishes Stephen

8/10 Good

Rina, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to shopping malls & subways
Apartment overall clean & welcoming but was difficult to locate at 1st. It's d 2nd block just behind Victory Tower mall. Subways easy to get around GZ. Vehicular n human traffic are equally terrible on this stretch. Lots of up-market malls n nice restaurants. Apartment great for families n price reasonable. It's comes complete with cutlery, pots n pans, dishwasher, clothes washer with detergents, big fridge, bedroom slippers,... We took a 2 bedroom apartment which comes with 1 double n 1 super single bed. Can sleep for 4. Living room sofas was great too. We stayed on 19th floor...not much facing but it's ok. Beds are hard though n pillows are soft n flat. Perhaps management can improve better on pillows n thicker comforters. I made this booking without breakfasts for 3 adults...upon check-in, we were given complimentary breakfasts for 2 daily. Breakfast spread was ok with bread, simple porridge n noodles, some western spread, juices n fruits. Location was good...walking distance to subways n surrounding malls...Victory Plaza, Tee Mall, Taikoo Hui, GrandView plaza...also Canton Tower is just 2 stops away fm Tiyu Xilu Stn (Line 3 subway). Line 3 also connects direct to Baiyun airport. Note: Be prepared to rush with d crowds.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jamie, Australia - NSW - Sydney

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly place to stay
A nice and friendly place to stay. Warm and friendly reception and staff.

10/10 Excellent

Rfreezie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay at for the Canton Fair
We had a great experience at this hotel. The staff were helpful and the 1 bedroom apartment was spacious. Best of all it was only 15-20 minutes by (free) shuttle to the Canton Fair. Will definitely come back.

10/10 Excellent

Ashley, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very generously upgraded to a 2-bedroom on my first stay, was in executive king my second time at Springdale. Service is good, though the front desk is often slammed at peak check-in and check-out hours. Seems that they generally aren't able to accommodate early check-in, which is understandable if inconvenient to the tired traveler. Had some trouble with confusion between housekeeping and the froy desk re: laundry left hanging on the door outside, resulting in a somewhat frustrating and prolonged early morning phone call, but no big deal. Clean, efficient room and helpful staff enough to prompt repeat stay.

8/10 Good

Tony, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay
Stayed here approximately 2 years ago and honestly....nothing has changed. The staff are still great and helpful as they all spoke English, mandarin and Cantonese. The room was very clean and supplied everything I needed.

6/10 Okay

Verified traveler

Liked: Staff & service
close to main shopping area
was given a rundown 2 bedrooom apt. called the front desk and they changed my room to a better 2 bedroom. overall stay is alright nothing fantastic

10/10 Excellent

ct, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Good location. Not far from the subway. Lots of eateries around.

6/10 Okay

Saeed

Disliked: Cleanliness, staff & service, room comfort