Ratings based on 4 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Posted Jan 12, 2014
by A verified traveler from San Jose, CA
Not ImpressedPosted Apr 15, 2010
they charged me extra for taxes even though the original price i booked at displayed the original price plus taxes. their english was poor so we could not communicate well and i couldn't explain how i had already been charged for taxes. They also didn't change our sheets or give us new soaps. i get my sheets changed and soaps automatically from MUCH cheaper hotels. For such an expensive hotel, i expect a much higher quality of customer service.
for Couplesby A verified traveler from Knoxville, TN
Would return anytime.Posted Mar 26, 2010
We enjoyed our stay and would come back anytime. The neighborhood was interesting to walk and felt safe. The lovely beach was right there, an inside hotel entry to very large shopping mall with food court, interesting sidewalk cafes all over, and friendly people. Language was a problem as we expected some English and more Spanish. We found a cafe where the waiter simply brought us great food at very reasonable prices. Wise to brush up on Portugese. Getting to Santos was a challenge as we got on the wrong bus line. We were given a refund and sent on the right bus when we found a Spanish speaking supervisor. Use the EXPRESS BUS to the Santos terminal then a short taxi ride. Very convenient to piers if you are connecting to a cruise. Cruises in that area are used by Brazilians with few other nationalities. Made it interesting but a little challenging at times. Would still do it again.
Recommendedby A verified traveler from New Zealand
Best hotel in SantosPosted Dec 3, 2009
From the road the hotel didn't look amazing, but from the time i entered the lobby until the day i left, this hotel was wonderful. Great staff, all spoke English, good amenities, services and clean. Breakfast was included. The room was nice but average, and had a good view of Santos beach, which was across the road. Would stay there again.