Ratings based on 728 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

great way to end a medical brigade

Posted Mar 23, 2015
After spending a week in less than comfortable hotels, and working in the mountains of Guatemala, it was great to relax and recuperate at this hotel. The room was superb, breakfast buffet was delicious, as was dinner buffet. Clean, comfortable and hot water...what more can i ask for after this long brigade? The free hotel shuttle to an early flight was ideal. I will make this a part of each of my trips to Guatemala!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2015
Unexpected quality for our first trip to Guatemala City. Nice pool area. Nice rooms.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria, Canada

Great staff

Posted Mar 22, 2015
Staff were very helpful as I needed a place to host a small get-together with some old friends. I was able to order a cake and host our party with great service by the staff!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Nice hotel near Guatemala City airport

Posted Mar 22, 2015
Very nice hotel with several restaurants on premises. Would probably make great stop for business in Guatemala City. The bed in my room, however, was probably the hardest mattress I ever experienced. So, there's that.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, Tx

Close to the airport. Plane noise was a minimum.

Posted Mar 16, 2015
Wonderful staff. Friendly and spoke great English. Arranged for shuttle in advance from the airport and they were there waiting for my group when we arrived at 9:30 pm. Breakfast buffet was typical Guatemala foods but the were very good. Booking through Expedia was fast, cheap, and check in/out was a breeze.
5 out of 5
Recommended
for Everyone
by A verified traveler

Guatemala City bonus

Posted Mar 11, 2015
Delightful! My room was clean , spacious and comfortable. The hotel was beautiful!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MIA

convenience location

Posted Mar 10, 2015
Pros: Personal & Facility
Cons: Update bathrooms and wall paper in rooms.
Location: Good location, close to airport and mayor business areas.
Personal with very cooperative attitude They do their best to please you. You might encounter some loose faucet o clogged drain but they resolved. Over all is a very good value and facility
5 out of 5
Recommended
for Everyone
by A verified traveler

great stay

Posted Mar 4, 2015
We really enjoyed our three night stay, especially the lovely pool and gym. The food was excellent as well.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto Canada

A lovely hotel.

Posted Mar 2, 2015
Pros: Beyond what was already mentioned, they have a wonderful buffet breakfast. Also they have shuttle service leaving every hour to the airport.
Cons: Nothing that I saw.
Location: The hotel is close to the airport.
A very impressive hotel. Upon arrival our luggage was taken immediately. The lobby of the hotel was amazing. We had an extremely comfortable room and the hotel was very quiet. There were 3 choices of dining areas within the hotel. There was also a pool and hot tub. I found the staff to be very friendly and helpful. I would definitely stay here again without hesitation.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom teg

great location...

Posted Feb 27, 2015
was not the best, the room had a cigarrete smell. The food is good, and the staff member are very kind