Ratings based on 549 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Bristol England

Excelent option in Guatemala City

Posted Oct 28, 2014
Pros: For me was customer service,the cleaning of the room. and all the other services that weren´t included in the bill.
I was expecting a average hotel but it was a fantastic surprise for me from the beginning. for starting, i saw at the airport, a guy with a cartel for Barcelo passengers and even that I had not been registered previously, they transport me without any charge. More surprises on arrival as internet and breakfast were included and the quality was superb. During night time we decided to have dinner and there were 3 excellent restaurants. i am going to book again Barcelo Hotel for my next trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Great location,great hotel

Posted Oct 27, 2014
Only 5 mins away from airport with free hotel shuttle bus running every hour. Hotel facility is great. Nothing to complain, only Great!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

N i ce and safe

Posted Oct 26, 2014
Very nice hotel. Would stay again. Goid location. Great security.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Chicago, IL

close to the airport

Posted Sep 30, 2014
Pros: The breakfast buffet.
Cons: Making water more easily available or putting taps each room so I don't have to call down.
Location: I got there in the late afternoon and flew out the next morning, so I did not have time to explore.
This is a great hotel. I stayed here two years ago with a group. I came to Guatemala by myself this time and was really looking forward to the breakfast buffet. The room was great. The shower felt amazing. And the breakfast did not disappoint. They have a nice pool which you can sit near while eating.
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MI

Nice hotel close to airport with shuttle provided

Posted Sep 25, 2014
Pros: The heated outdoor pool and spa. You can dine right beside the pool. It is a gated hotel.
Cons: Longer times to dine at the pool
Location: Close to the airport and zoo.
We enjoyed our stayed at this hotel overall. The heated outdoor pool and spa are very nice. The shops are nice to shop in without leaving the hotel. Room service was timely. We were disappointed a little by the service at the front desk upon checking in and out. They do not greet in a friendly manner, all business it seems. They do not wish you well. Staff who helped with our luggages were much more friendly. Most staff are not bilingual at this hotel, unlike others we have been in Guatemala. Rooms and the hotel overall are clean.
1 out of 5
by A verified traveler

Deducted the hotel bill amount twice

Posted Sep 4, 2014
Cons: reception staff is not performing the financial activities properly, Please change your Hotel staff.
I stayed at Barcelo hotel at Guatemala city from August 4th - August 7th 2014., I made partial payment by card and partial payment by my international travel card , Initially they blocked USD 385.49 (including Q 500 extra to cover other expenses) on my travel card and finally while checking out they again deducted USD 319.04 from my travel card. Now when I received my card statement, it is showing two debits made against my travel card instead of one with different amount. One for USD 319.04 (actual amount to be debited) and other for USD 385.49. There is an incorrect debit entry of USD 385.49 which has to be reversed. As this was not supposed to be debited from my card as already they had reserved funds from my card. I am waiting to get my money back. This is very unprofessional from the reception staff of Barcelo hotel Guatemala city and a case of deliberate attempt to rob guests. They must have realised the credit twice still they have not returned the money yet. I am following up with the hotel desk and still waiting to get the money back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgetown

overnight airport coonection

Posted Sep 2, 2014
Pros: Clean, well located, free airport shuttle, great ammentities
Location: good central location, close to the airport with plenty of restaurants nearby
Good , clean, luxurious hotel in good location with good facilities
5 out of 5
Recommended
for Everyone
by A verified traveler from Qc. Canada

My Barceló stay

Posted Aug 25, 2014
I liked my stay, the staff was excellent and the place very clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from FL

Posted Aug 24, 2014
So far so good The stay was too short to evaluate
5 out of 5
Recommended
for Everyone
by A verified traveler from zetina

Close to the best part of the city

Posted Aug 11, 2014
I had a wonderful time in the hotel specially the balcony view