Ratings based on 71 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.7 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom guatemala
Great spotPosted Dec 19, 2014
Pros: Quiet and invites to rest
Cons: Rate is too high
Had a good time. Staff is great. Price did seem a but high. Location was not excellent, but we would stay there for sure.
for Couplesby A verified traveler
Posted Dec 16, 2014
Very nice bed and breakfast type hotel. Staff was fantastic, always willing to help. Food was good and our room, room #7 was fantastic---a little small but very clean and nice large bed.
for Getaway With Friendsby Evelynfrom Guatemala
Excelent lication in the hart Antigua GuatemalaPosted Oct 24, 2014 on Hotels.com
Good hotel, in the hart of Antigua Guatemala. Probable the rooms could be a little more spacios. Love the breackfast at the roof top!
for Overnight Stay Before Destinationby Sabrinafrom Danmark
Posted Sep 14, 2014 on Hotels.com
Hotellet er super hyggeligt og måske var jeg bare uheldig, men mit værelse var så fugtigt og væmmeligt.. Dynen og håndklæder var iskolde og våde konstant. Fugten drev ned af væggene og vinduerne. Personalet var rigtig søde og hjælpsomme :)
for Getaway With Friendsby David Rubensteinfrom near Washington, D.C.
Service is everythingPosted Aug 18, 2014 on Hotels.com
When I go to a hotel, I most value friendly and helpful attention, a comfortable bed, and a conveniently organized bathroom. But in a foreign country, what I need most is a staff that speaks English and wants to be helpful. I can't imagine better attention and or more thoughtfulness than we received at Casa Encantada. On the third evening of our trip, my wife sprained her ankle. The staff made the common room in this beautiful hotel into a dining, resting, reading, and visiting area for us. Not only did we get a comfortable spot, but we had lovely visits with several other guests. Excellent experience!
Recommendedby ricardofrom Puerto Rico
Guatemala at is best!!!!!Posted Aug 12, 2014 on Hotels.com
Excellent: service was outstanding, food very good, staff beautiful. A marvelous stay allround.
for Everyoneby A verified travelerfrom México
Encantador hotel en Antigua, Guatemala.Posted Aug 3, 2014
Pros: Todo, desde su ubicación hasta la atención de su personal.
Cons: Agregar malla antimosquitos a las ventanas de las habitaciones.
El hotel cuenta con personal muy amable y dispuesto a satisfacer los requerimientos de los huéspedes. El ambiente, diseño y decoración de excelente gusto, haciéndolo muy acogedor, nos sentimos como en casa. Ideal para los que gustan de atención personalizada y buscan tranquilidad, privacía y descanso.
for Everyoneby A verified travelerfrom Pasadena, CA
Great little hotel!Posted Jul 5, 2014
We stayed at Casa Encantada for 10 days. We loved how authentic the hotel was. If you want to feel like you're staying at a local, charming home this is a great choice. What we enjoyed: 1. Breakfasts in the terrace were delicious and complimentary. Our waitress was Maria Augustina, and she was so pleasant. There are about 6 main breakfast options but we would modify dishes and order extra items at no additional charge. 2. We ordered room service, which is brought from the main hotel around the corner and can be charged to your room. Delicious seafood. 3. The small hotel likely has 9 rooms from what I could tell, and every main area is kept very clean. I loved how tiny the place was. 4. The location is about 4 blocks from the main plaza so we walked everyday to everything. 5. The trip to Tikal that the hotel organized for us was great! Early AM pickup with a driver, flight to Flores, tour guide, lunch, and drop off back at the hotel was all included in the packet. It was great! 6. The entire staff is so accommodating. You can tell even the driver is hoping you will come back. What a great place to stay! I'm planning to come back next year for Christmas! It's gorgeous there.
Recommendedby A verified traveler
Las camas buenisimas, excelente ubicacionPosted Jun 11, 2014 on Hotels.com
El personal encantador. Los cuartos un poco chicos.
Posted May 20, 2014 on Hotels.com