Ratings based on 33 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Mexico

Buena ubicación si visitas la ciudad de Guatemal

Posted Jan 14, 2015
Pros: regular
Cons: si
Solo dos dias, se tardan mucho en el chequeo, no pude reservar en el mismo hotel otro dia tuve que hacerlo por internet, no hubo agua caliente un dia, el de recepción muy mala onda, siempre dijo que era mantenimiento el problema
5 out of 5
Recommended
by Lizfrom Uk

Little Gem

Posted Sep 15, 2014 on Hotels.com
This is such a gem of an hotel. It has all that we needed. They recommended a great tour guide, provided fab food and had a sports bar for the football!
5 out of 5
Recommended
by Lizfrom Uk

So good we booked again

Posted Sep 14, 2014 on Hotels.com
We booked for two days originally and were so pleased that we booked for another two! The staff were kind and helpful and we met some really nice people who advised us on our onward travel.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom CR

Nice hotel downtown in Guatemala City.

Posted Jul 30, 2014
Pros: Good location in downtown. Room facilities, free wi fi, excellent breakfast
Cons: Everything is good.
Location: Excellent location. Near "Zona Viva", a place with many restaurants, bars and discos.
Good hotel, downtown facilities. Good service. Quiteness hotel. Near historical zone.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Jul 30, 2014 on Hotels.com
Very nice! A little hard to get to the parking structure, but doable.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Jul 19, 2014 on Hotels.com
We often stay at this hotel when we land in Guatemala City on our way to other cities, and we always enjoy it. The staff is very friendly, many of whom speak English. Great breakfast buffet.
4 out of 5
Recommended
by A verified traveler

Posted Jul 17, 2014 on Hotels.com
Comfortable rooms great breakfast buffet. Well stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2014
Pros: THE GYM,THE POOL,THE BREAKFAST AND SOME OF THE STAFF MEMBERS WERE AWSOME.
Cons: THE HOUSE KEEPING.
Location: I LIKE ALL THE FAST FOOD
I stayed at the hotel, the hotel was very nice I was there for three nights and everyone was very respectful I checked out on the second night but I missed my flight and had to recheck- in and a pregnant woman by the name of Ana I believe was a little rude and not so helpful but there was a very nice GentalmAn who was helpful THE ROOM THAT I WAS ASSIGNED TO WAS A LITTLE UNCONFORTABLE THE PILLOW CASES WERE DIRTY AND THE SHEETS LOOK LIKE THEY WERE NOT CHANGED.
2 out of 5
Recommended
for Personal Event
by M Barriosfrom California

Problem with reservation

Posted Apr 1, 2014 on Hotels.com
The experience was poor at best, clerks at the Hotel registration would not give us the room indicating that they had no reservation. After showing written confirmation from Hotels.com still no help and were very clinical about it. they did not offer us any options we had to get Hotels.com involved to get the issue resolved. BAD CUSTOMER SERVICE.
4 out of 5
Recommended
for Everyone
by Ahmadfrom LA, CA

Nice hotel, good value

Posted Mar 7, 2014
Pros: It seems a good value with all amenities one would want.
Cons: Rooms and the property look slightly tired.
Location: It is a okay neighborhood or "zonal".
I moved there from a different hotel I didn't like. Hotel has everything. My room was spacious, clean and very comfortable. Staff seemed nice and courteous. Hotel has a pool, restaurant (breakfast included), bar, and shuttle service to airport. Location is central, though not the best neighborhood but ok.