Interior

Reviews of Conquistador Hotel and Conference Center

3.5 out of 5
Conquistador Hotel and Conference Center
Vía 5, 4-68 zona 4, Guatemala City, Guatemala

Reviews

7.8

Good

Rating 10 - Excellent. 344 out of 940 reviews" "
Rating 8 - Good. 293 out of 940 reviews" "
Rating 6 - Okay. 166 out of 940 reviews" "
Rating 4 - Poor. 68 out of 940 reviews" "
Rating 2 - Terrible. 69 out of 940 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Victor

Traveled with family
Liked: Staff & service, amenities
the room we got, the AC wasnt working so it was hard for us to get air especially in this weather
Stayed 3 nights in Mar 2024

6/10 Okay

Adan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is reconstructing and is dust in the loby
Stayed 1 night in Mar 2024

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
It’s quiet, and I love the breakfast Buffet in the morning.
Stayed 1 night in Feb 2024
Response from Francis B on Feb 29, 2024
Dear Silvia. Thank you for your comments and rating. We hope to have you again and that you can enjoy all our services.

8/10 Good

Taher, sylhet

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Good 👍
Stayed 3 nights in Feb 2024
Response from Francis B on Feb 5, 2024
Dear Taher. Thank you for your comments and rating. We hope to have you back and that you can enjoy all our services.

10/10 Excellent

Antonia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staff was amazing going above ans beyond
Stayed 2 nights in Jan 2024
Response from Francis B on Jan 31, 2024
Dear Antonia. Thank you for your comments and rating. We hope to have you back and that you can enjoy all our services.

10/10 Excellent

Edgar, LOS ANGELES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, friendly staff.
Stayed 3 nights in Jan 2024
Response from Francis B on Jan 31, 2024
Dear Edgar. Thank you for your comments and rating. We hope to have you back and that you can enjoy all our services.

4/10 Poor

Ruben

Traveled with partner
Disliked: Amenities, property conditions & facilities
It’s an old building smelly, no fridge, no microwave, no kitchen, the toilet needs plumbing and the tv didn’t work terrible place I do not recommend it. And it wasn’t that cheap I didn’t like it at all…
Stayed 7 nights in Jan 2024
Response from Francis B on Jan 31, 2024
Dear Ruben. Thank you for your comments and rating. We are sorry for the inconveniences you had during your stay. We are in a remodeling process to provide better services. Your comments help us to improve.

2/10 Terrible

Osni

Stayed 1 night in Jan 2024
Response from Francis B on Feb 8, 2024
Dear Osni. Thank you for your rating. We are sorry to hear that your stay with us was not as expected, in order to improve we would like you to let us know the areas of improvement.

8/10 Good

Wagner

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was ok, the food was really good.
Stayed 1 night in Dec 2023
Response from Francis B on Dec 21, 2023
Dear Wagner. Thank you for your comments and rating. We hope to have you back and that you can enjoy an excellent stay.

6/10 Okay

Myrna D

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our room didnt have telephone, security box and lack of ilumination. The TV didnt work.
Stayed 7 nights in Nov 2023
Response from Francis B on Nov 30, 2023
Dear Myrna D. Thank you for your comments and rating. We are very sorry for the inconvenience you had. We will follow up with you so that it does not happen again.

10/10 Excellent

Herber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 3 nights in Oct 2023
Response from Francis B on Nov 2, 2023
Dear Herber. Thank you very much for your comments and rating. We hope to see you again and that you can enjoy another excellent stay.

10/10 Excellent

Herber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 1 night in Oct 2023
Response from Francis B on Nov 2, 2023
Dear Herber. Thank you very much for your comments and rating. We hope to see you again and that you can enjoy another excellent stay.

8/10 Good

Dorinda, Boca Raton

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were put in a room next to a building with strobe lights that never went off. We had a half marathon at 6:00 am so sleep was not good. No one should be in this room unless there is no other room. We would have asked to change however we thought they would go off eventually. The bath sink had mold and glass shelves that looked like they had not been cleaned in a long time. The furnishings and the whole hotel is very tired.
Stayed 1 night in Sep 2023
Response from Francis B on Sep 4, 2023
Dear Dorinda. Thank you for your comments and rating. We are sorry for the inconvenience you had during your stay. Your comments help us to improve. We are in a remodeling process and we hope you can visit us again and enjoy an excellent stay.

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I chose this hotel because the location, close to 4 grados norte, a must to visit spot in the city. Hotel is beautiful and clean, comfortable bed, and the room was so big, bathroom was huge too. Great costumer service. The only thing I didn’t like is that guests can’t receive visitors at all the time, nobody told about it at the check in and there is no advertising online, definitely I’m not coming back to this hotel, besides this issue, I highly recommend this great hotel.
Stayed 1 night in Aug 2023
Response from Francis B on Aug 11, 2023
Dear Ismael. Thank you for your comments and rating. We are glad to hear that you enjoyed our spacious rooms. We are sorry for the inconvenience you have had, due to our privacy policies we are not allowed to allow people other than guests to enter the rooms.

8/10 Good

Sohrab

Business traveler
Liked: Cleanliness, amenities
Extremely nice location. Extremely clean and well kept. Room i got had very poor natural light Front desk needs to work quickly to cover more people. when there is along line add another person.
Stayed 2 nights in Aug 2023
Response from Francis B on Aug 9, 2023
Dear Sohrab. Thank you for your comments and rating, they help us to improve. We hope to have you again and that you can enjoy an excellent stay.

6/10 Okay

Sohrab

Business traveler
Liked: Cleanliness, property conditions & facilities
Property location is perfect - many dining options with a super and mini market close by My office was just a 5 min walk away. Very clean and good wifi. Checkin - My flight came in early so I was 2.5 hrs early but was not allowed to check-in - even thought the hotel was obviously not full. Had booked a twin double but got a King with another very springy (not sleepable) bed. No fridge, kettle in room. Could not find spare plug points near the bed to charge my phone. A great potential hotel and a good rate in the city. with some improvements it can get even better.
Stayed 1 night in Aug 2023
Response from Francis B on Aug 7, 2023
Dear Sohrab. Thank you very much for your comments and rating. Your comments help us to improve. We hope to see you again and that you can enjoy an excellent stay.

10/10 Excellent

Keilin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Francis B on Jul 29, 2023
Dear Keilin. Thank you for your rating. We hope to have you as a guest again and that you enjoy another excellent stay.

2/10 Terrible

luis

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place Terrible service Please do not stay here. horrible service. No WiFi No TV
Stayed 10 nights in Jul 2023
Response from Francis B on Jul 17, 2023
Dear Luis. Thank you for your comments and rating. We are very sorry to hear that you did not have a pleasant stay. We will be following up on your comments so that this does not happen again.

10/10 Excellent

Rony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite rooms, clean, overall very good
Stayed 1 night in Jul 2023
Response from Francis B on Jul 13, 2023
Dear Rony. Thank you for your comments and rating. We hope to have you as a guest again and that you enjoy another excellent stay.

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from Francis B on Jul 29, 2023
Dear David. Thank you for your rating. We hope to have you as a guest again and that you enjoy another excellent stay.

10/10 Excellent

Francisca

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was totally awesome
Stayed 1 night in Jul 2023
Response from Francis B on Jul 8, 2023
Dear Francisca. Thank you very much for your comments and rating. We are happy to have exceeded your expectations. We hope to have you with us again.

4/10 Poor

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very very old mattress and not clean at all. The lights on the hallway were turned off as if we were the only one on the floor. And as well very very out dates gives a abandoned feel to this place. Never again I even had bed big bites on me
Stayed 1 night in Jun 2023
Response from Francis B on Jun 15, 2023
Dear Stephanie. Thank you for your comments and rating. We are very sorry for the inconvenience you experienced during your stay. We will be following up on the above so that it does not happen again. Your comments help us to improve.

10/10 Excellent

Rudy, waltham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 1 night in Jun 2023
Response from Francis B on Jun 12, 2023
Dear Rudy. Thank you for your comments and rating. We hope to have you as a guest again and that you enjoy another excellent stay.

10/10 Excellent

Filadelfo

Stayed 7 nights in May 2023
Response from Francis B on Jul 4, 2023
Dear Filadelfo. Thank you for your rating. We hope to have you as a guest again and that you enjoy another excellent stay.

4/10 Poor

Erick

Stayed 3 nights in May 2023
Response from Francis B on Jun 14, 2023
Dear Erick. Thank you for your rating. We are sorry to hear that you did not have a pleasant experience with us. We would like to know where we failed to avoid it and provide a better service.

10/10 Excellent

edwin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
ONE OF THE WINDOWS WAS NOT CLOSING PROPERLY AND THE NOISE NEXT DOOR WAS VERY LOUD. OTHER THAN THAT YOUR STAFF IS VERY FRIENDLY... THANK YOU!
Stayed 3 nights in Apr 2023
Response from Francis B on Jun 3, 2023
Dear Edwin. Thank you very much for your comments and rating. We are sorry for the inconvenience you had during your stay. We will report it so that it does not happen again. We hope to have you back and that you enjoy an excellent stay.

10/10 Excellent

Ada Esperanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everithing was nice>thank you.
Stayed 13 nights in Apr 2023
Response from Francis B on Jun 3, 2023
Dear Michele. Thank you very much for your comments and rating. We hope to have you back and that you enjoy an excellent stay.

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy, staff were friendly and helpful. Pool area was clean, they do have a Day Pass option where local residents can come to the pool for a day visit and a meal but the pool area was not overcrowded at all on the Fri/Sat we stayed. While the a la carte menu in the dining area is a bit pricey, the food we had was delicious and the breakfast buffet the next day was also really good. The steak dinner I had was about $18 and the buffet about $11-the omelet station at the buffet was great. We did not try the sports bar as they were not open whenever we went to check. The furnishings were a bit older in our room, but it was not a problem-you need to keep in mind this is an older hotel and the furnishings and architecture reflect that. The beds were comfortable and we were able to get a good nights sleep. Would I visit again? Yes, of course the only thing I might want is a room with a better city view as mine was obstructed by large office buildings. (the balconies are narrow, you can stand on them but not really sit on them with a chair and relax outside)
Stayed 2 nights in Apr 2023
Response from Francis B on Jun 3, 2023
Dear Michele. Thank you very much for your comments and rating. Your comments help us to improve. We look forward to having you back and hope you have an excellent stay.

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2023
Response from Francis B on Jun 10, 2023
Estimado Dario. Gracias por sus comentarios y calificación. Esperamos tenerlo nuevamente y que disfrute de otra excelente estancia.

8/10 Good

Leland, Stevens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Luis

Stayed 1 night in Apr 2023

6/10 Okay

Jorge

Traveled with family
Liked: Property conditions & facilities, room comfort
Not to my liking, because I checked in after 11PM
Stayed 1 night in Mar 2023

6/10 Okay

luis

Business traveler
Nice
Stayed 1 night in Mar 2023

8/10 Good

Josue

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good to stay
Stayed 1 night in Mar 2023

6/10 Okay

jorge, sparks

Disliked: Staff & service, property conditions & facilities
I love that place and that’s why I’ve stayed there but now they make me feel like I should be thankful they’re there instead of happy to have me as a guest maybe that’s their own way of doing their business
Stayed 2 nights in Mar 2023

2/10 Terrible

vincent

Traveled with group
Negative experience
Unfortunately it was not pleasant. The clerk would not check us in early and made us wait till 3 pm. The room was average. No tissue Box. Bathroom sink back up and water took sliw to go down. I have stayed at this place before and was fine. The sports bar was closed. The attached cafe was closed.
Stayed 1 night in Mar 2023

10/10 Excellent

Joshua

Stayed 1 night in Mar 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and easy access.
Stayed 7 nights in Feb 2023

4/10 Poor

Daniel, Vaughan

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was great but property is very old and needs renovations. Carpet is very old with lots of stain and walls need painting. No safe in the rooms, no iron/ironing board. Don't even have a "pls clean" , "do not disturb" signs. The staff comes around early in the morning, knock a couple of times and open the door to ask if we need the room cleaned or not :(
Stayed 5 nights in Feb 2023

6/10 Okay

Edgar

Liked: Staff & service
Disliked: Property conditions & facilities
Room carpet is old and nasty. it felt like a cheap motel
Stayed 1 night in Feb 2023

6/10 Okay

Jeremy

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Los trabajadores del hotel eran buena onda. La entrada y piscina son muy bonitas. Fuera de eso, no hay mucho más positivo. Nuestro cuarto era extremadamente sucio. Encontrábamos hasta una bola de pelo en el medio del piso. Nuestra ducha estaba roto entonces solo tiraba agua donde sea, menos que abajo. El rollo de papel ya estaba media usada y hasta mocos por la pared encontramos. Las lámparas estaban chuecos (por estar viejos y rotos.) Nuestro cuarto se miraba como una escena del conjuro. También si va a llegar al hotel tarde, solo le avisamos que el restaurante cierra temprano y ni dejan agua en el cuarto por los hospedajes. Solo venden botellitas de agua en el check-in por 12q. No lo recomendamos.

8/10 Good

Emily

Liked: Cleanliness, staff & service
Disliked: Amenities
Good option base on price.
Stayed 1 night in Feb 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's in very good location of the city. A couple of good restaurants around this zone with variety of choices.
Stayed 1 night in Feb 2023

8/10 Good

porfirio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
security and frienship
Stayed 1 night in Feb 2023

10/10 Excellent

Gabriel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like the property, people were friendly, BUT, I arrived late and there was NO ROOM SERVICE. I couldn't find anything to eat. Staff mentioned that the restaurant was only opened til 9 pm. This is absolutely not good, if the Hotel wants to attract tourism, at least for me, I will think again in staying with this Hotel.
Stayed 1 night in Feb 2023

4/10 Poor

Kenneth Lawrence

Stayed 1 night in Feb 2023

6/10 Okay

Luis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2023

6/10 Okay

luis

Stayed 1 night in Jan 2023

10/10 Excellent

rigoberto juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great,

10/10 Excellent

López Julián

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación y tranquilidad.
Stayed 1 night in Jan 2023