Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Evanston, IL

Can't crown the Crowne

Posted Apr 15, 2015
Pros: The location of the hotel is nice and the view of the city is also a plus.
Cons: Rugs definitely need to be changed but overall a general update because it seems out dated.
Location: A few fast food places nearby such as Pollo Campero, Taco Bell, Burger King, and Mc Donalds.
Our experience at the hotel was okay. I didn't like the fact that our key cards to access our room often got demagnetized.
Comment from Hotel Management
Apr 17, 2015 by Lizeth de Amado, Hotel Management
Dear Guest, thank you for your comments about your last stay in our Hotel. We are working very hard to make some changes in all the areas. We hope you will come back soon and see this renovation. Best regards, Lizeth de Amado Sales Manager
4 out of 5
Recommended
for Couples
by yosef

This traveler left a rating score only Posted Apr 10, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Apr 6, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
A little old but renovations in progress. Room was fine, staff terrific, very convenient to the airport.
Comment from Hotel Management
Apr 7, 2015 by Lizeth de Amado, Hotel Management
Dear Guest, we appreciate your comments. As a matter in fact we are working very hard to make a little renovations. We apologize for the inconvenients with our staff, it never would happend again. Best regards, Lizeth de Amado Sales Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from central american traveller

close to airport and Transport de Sol bus

Posted Mar 22, 2015
Great place to chill after long flight/ bus journey. Staff very welcoming and helpful
Comment from Hotel Management
Mar 25, 2015 by Lizeth de Amado, Hotel Management
Dear Guest, we appreciate your comments and your preference to our services. We hope you will come back as soon as you can. Best regards, Lizeth de Amado Sales Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Posted Mar 20, 2015
The staff at the hotel is always ready to help you When I arrived I don't have desk in my room in 5 minutes I have one
Comment from Hotel Management
Mar 25, 2015 by Lizeth de Amado, Hotel Management
Dear Guest, we appreciate your comments. Best regards, Lizeth de Amado Sales Manager
5 out of 5
Recommended
for Families
by Catherine from Tooele, Utah

Friendly and helpful staff, great location

Posted Mar 11, 2015 on Hotels
We really loved the Crowne Plaza. The staff was very friendly and helpful. There was a miscommunication about the size of the room we needed but the staff compensated by providing us with a spacious suite at no extra cost. The rooms are clean and comfortable. The breakfast buffet was delicious with a wide variety of foods. It is located very close to the airport. I would definitely stay there again!
Comment from Hotel Management
May 16, 2015 by Lizeth de Amado, Hotel Management
Dear Guest, is very pleased to receive your comments and know that we meet their expectations hosting. It will be our pleasure to give back the best of our services. Yours Faithfully, Lizeth Amado Sales Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Guatemala Bargain

Posted Feb 25, 2015 on Hotels
Good room for the price, free shuttle service!
Comment from Hotel Management
May 2, 2015 by Lizeth de Amado, Hotel Management
Dear Guest, we appreciate your comments and your valuable time to write this. Was a pleasure to offer you the best of our service. I hope you can visit as soon as you can. Best regards, Lizeth de Amado Sales Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel, decent rate, close to the airport.

Posted Feb 20, 2015
Not much to say. Hotel is ok with the rate they charge but the Bar and Restaurant are pretty dull. Plenty of fast food outside around the corner though. Good hotel to spend the night before an early flight out from Guatemala.
Comment from Hotel Management
Mar 12, 2015 by Lizeth de Amado, Hotel Management
Dear Guets thank you for your commenst about our service. We appreciate your choice. Best regards.
Comment from Hotel Management
Mar 12, 2015 by Lizeth de Amado, Hotel Management
Dear Guets thank you for your commenst about our service. We appreciate your choice. Best regards.
Comment from Hotel Management
Mar 12, 2015 by Lizeth de Amado, Hotel Management
Dear Guets thank you for your commenst about our service. We appreciate your choice. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Great for the price

Posted Feb 16, 2015
Pros: Convenience to the airport. Shuttle was waiting for us when we landed. Return shuttle was right on time. Staff was courteous and helpful.
The hotel staff are very helpful. We had some problems with our room air conditioner. The maintainance crew came up immediately. Since they couldn't fix it, we were upgraded to an executive room. These rooms are nice!!! Just ask for a room on the street side and not the airport side. Huge difference in noise.
Comment from Hotel Management
Mar 12, 2015 by Lizeth de Amado, Hotel Management
Dear Guest is nice to hear this news and more special to know you received a good service. Our commitment is that our guests feel at home. We look forward to serve you again. Best regards,