Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Nov 27, 2014
Great location if you are in need of a hotel after a long flight. Shuttle bus forgot to pick us up and had to be recalled, but other than that it was good service. The buffet in the morning looks delicious... I missed out but would definitely recommend it.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose, Costa Rica

Old hotel very well located.

Posted Oct 13, 2014
Pros: The pool is warm.
Cons: I think this hotel must be renovated.
Location: Nice location.
This is a old hotel which needs facilities improvements. The pool is clean and warm. Location is great since you can go to downtown without any problem.
4 out of 5
Recommended
for Business Travelers
by Johnfrom Australia

one night

Posted Sep 21, 2014 on Hotels.com
Close to the airport with shuttles every 30 min. Some luxury after 10 weeks in Guatemala. I enjoyed the stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

good

Posted Sep 15, 2014
Well maintained, you pay more but you get more. good restaurant as well.
5 out of 5
Recommended
for Business Travelers
by Alejandrofrom León

Fue agradable la estancia

Posted Aug 16, 2014 on Hotels.com
El personal es muy amable
2 out of 5
by A verified travelerfrom El Salvador

Not the level of a Crowne Plaza

Posted Aug 7, 2014
Cons: Internet, shower
Location: Location is convenient.
Internet: very poor signal, cannot work, intermittent all the time,very hard to read emails. Restaurant Ok. Front desk attendant very Rude. My wife asked how to get to Petapa park, shed said 'I do not know of any Petapa Park. When my wife insisted she said, the name is IRTRA Petapa' The other service personnel were nice. Bathroom very small. Shower had a very small curtain and bad design all the water leaked out and flooded bathroom. I would not come back here.
3 out of 5
Recommended
by Andresfrom Atlanta, GA

Good people, but too old, need renewal

Posted Jun 30, 2014 on Hotels.com
There is good people working here, but the Hotel is too old and need renewal considering the price range.
4 out of 5
Recommended
by Travisfrom Texas

Just what I needed.

Posted Jun 4, 2014 on Hotels.com
It's an older, but clean hotel. Close to the airport and an extremely friendly and helpful staff. I would definitely stay there again.
4 out of 5
Recommended
for Everyone
by alejandrosfrom mexico

Hotel excelente

Posted Jun 3, 2014
Muy corta pero agradable. Los servicios excelentes
3 out of 5
Recommended
for Everyone
by A verified traveler

It could be better, needs a facelift

Posted Jun 2, 2014
Food is good, def. in a desperate need of a facelift, and better communication with Expedia as I made full payment to expedia and 6 days passed until my check out and the payment is now on hold on another credit card by the hotel even though Expedia charged the full fare. Not great.