Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose, Costa Rica

Old hotel very well located.

Posted Oct 13, 2014
Pros: The pool is warm.
Cons: I think this hotel must be renovated.
Location: Nice location.
This is a old hotel which needs facilities improvements. The pool is clean and warm. Location is great since you can go to downtown without any problem.
5 out of 5
Recommended
for Everyone
by A verified traveler

good

Posted Sep 15, 2014
Well maintained, you pay more but you get more. good restaurant as well.
2 out of 5
by A verified travelerfrom El Salvador

Not the level of a Crowne Plaza

Posted Aug 7, 2014
Cons: Internet, shower
Location: Location is convenient.
Internet: very poor signal, cannot work, intermittent all the time,very hard to read emails. Restaurant Ok. Front desk attendant very Rude. My wife asked how to get to Petapa park, shed said 'I do not know of any Petapa Park. When my wife insisted she said, the name is IRTRA Petapa' The other service personnel were nice. Bathroom very small. Shower had a very small curtain and bad design all the water leaked out and flooded bathroom. I would not come back here.
3 out of 5
Recommended
by Andresfrom Atlanta, GA

Good people, but too old, need renewal

Posted Jun 30, 2014 on Hotels.com
There is good people working here, but the Hotel is too old and need renewal considering the price range.
4 out of 5
Recommended
by Travisfrom Texas

Just what I needed.

Posted Jun 4, 2014 on Hotels.com
It's an older, but clean hotel. Close to the airport and an extremely friendly and helpful staff. I would definitely stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler

It could be better, needs a facelift

Posted Jun 2, 2014
Food is good, def. in a desperate need of a facelift, and better communication with Expedia as I made full payment to expedia and 6 days passed until my check out and the payment is now on hold on another credit card by the hotel even though Expedia charged the full fare. Not great.
5 out of 5
Recommended
for Everyone
by RICHARDfrom NEW ORLEANS

REALLY NIECE FOOD EXCELLENT.

Posted May 31, 2014
Pros: WHERE IS LOCATE
Cons: BATH ROOMS
Location: IS CLOSE TO CITY
GUATEMALA IS BEAUTYFULL CITY, LAKE ATITLAN, PANAJACHEL IS TOURIST RESOURCES, VERY NIECE
5 out of 5
Recommended
for Everyone
by A verified traveler

Great services

Posted May 20, 2014
Great service and the places is very good.the food is great
3 out of 5
Recommended
for Overnight Stay Before Destination
by Deenafrom Colorado

Not up to par

Posted May 14, 2014 on Hotels.com
The location is great for an overnight stay before catching an early morning flight. The staff is friendly and helpful. The room layout was nice and the offer English speaking channels on cable. But... the place seemed dirty. The toilets looked like they hadn't been cleaned in quite awhile and the bedding had holes and were torn. After spending a week in other destination in Guatemala where you expect the conditions to be a bit rough, I had higher expectations for this hotel. I think they could do better.
2 out of 5
Recommended
for Business Travelers
by Darrenfrom Utah

wouldn't recommend

Posted May 14, 2014 on Hotels.com
The condition of the hotel is in rather bad condition. The wifi is very unreliable and slow unless you can get a room in certain areas. I didn't particularly like the location of the hotel and would recommend the Holiday Inn, even if the price was marginally higher. The location is nice if you want to be close to the airport. The staff was really the only real positive from my stay.