Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Evanston, IL

Can't crown the Crowne

Posted Apr 15, 2015
Pros: The location of the hotel is nice and the view of the city is also a plus.
Cons: Rugs definitely need to be changed but overall a general update because it seems out dated.
Location: A few fast food places nearby such as Pollo Campero, Taco Bell, Burger King, and Mc Donalds.
Our experience at the hotel was okay. I didn't like the fact that our key cards to access our room often got demagnetized.
Comment from Hotel Management
Apr 17, 2015 by Lizeth de Amado, Hotel Management
Dear Guest, thank you for your comments about your last stay in our Hotel. We are working very hard to make some changes in all the areas. We hope you will come back soon and see this renovation. Best regards, Lizeth de Amado Sales Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
A little old but renovations in progress. Room was fine, staff terrific, very convenient to the airport.
Comment from Hotel Management
Apr 7, 2015 by Lizeth de Amado, Hotel Management
Dear Guest, we appreciate your comments. As a matter in fact we are working very hard to make a little renovations. We apologize for the inconvenients with our staff, it never would happend again. Best regards, Lizeth de Amado Sales Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom central american traveller

close to airport and Transport de Sol bus

Posted Mar 22, 2015
Great place to chill after long flight/ bus journey. Staff very welcoming and helpful
Comment from Hotel Management
Mar 25, 2015 by Lizeth de Amado, Hotel Management
Dear Guest, we appreciate your comments and your preference to our services. We hope you will come back as soon as you can. Best regards, Lizeth de Amado Sales Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Posted Mar 20, 2015
The staff at the hotel is always ready to help you When I arrived I don't have desk in my room in 5 minutes I have one
Comment from Hotel Management
Mar 25, 2015 by Lizeth de Amado, Hotel Management
Dear Guest, we appreciate your comments. Best regards, Lizeth de Amado Sales Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel, decent rate, close to the airport.

Posted Feb 20, 2015
Not much to say. Hotel is ok with the rate they charge but the Bar and Restaurant are pretty dull. Plenty of fast food outside around the corner though. Good hotel to spend the night before an early flight out from Guatemala.
Comment from Hotel Management
Mar 12, 2015 by Lizeth de Amado, Hotel Management
Dear Guets thank you for your commenst about our service. We appreciate your choice. Best regards.
Comment from Hotel Management
Mar 12, 2015 by Lizeth de Amado, Hotel Management
Dear Guets thank you for your commenst about our service. We appreciate your choice. Best regards.
Comment from Hotel Management
Mar 12, 2015 by Lizeth de Amado, Hotel Management
Dear Guets thank you for your commenst about our service. We appreciate your choice. Best regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Great for the price

Posted Feb 16, 2015
Pros: Convenience to the airport. Shuttle was waiting for us when we landed. Return shuttle was right on time. Staff was courteous and helpful.
The hotel staff are very helpful. We had some problems with our room air conditioner. The maintainance crew came up immediately. Since they couldn't fix it, we were upgraded to an executive room. These rooms are nice!!! Just ask for a room on the street side and not the airport side. Huge difference in noise.
Comment from Hotel Management
Mar 12, 2015 by Lizeth de Amado, Hotel Management
Dear Guest is nice to hear this news and more special to know you received a good service. Our commitment is that our guests feel at home. We look forward to serve you again. Best regards,
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom San Jose, Costa Rica.

Close to Airport

Posted Feb 12, 2015
Pros: its location is good near the airport.
Cons: The hotel looks old, this is your first impression.
Location: it's not much things to do near the hotel, you must to move to zone 10 or "zona viva".
Very close from from airport, but the area around the hotel seems unsafe, specially at late night.
Comment from Hotel Management
Mar 12, 2015 by Lizeth de Amado , Hotel Management
Dear Guest, we appreciate your comments. Let me tell you that we are working very hard in renovate our principal areas and rooms. Step by step we are making changes. Thank you for choice our services. Best regards, Lizeth de Amado Sales Manager
5 out of 5
Recommended
for Couples
by Trnefrom norway

Good standards

Posted Jan 14, 2015 on Hotels.com
Efficient, nice accomodation. Friendly staff. Reason to stay: Close to Airport, or if in need of more "international, western-like" standards than usually offered in Guatemala.
Comment from Hotel Management
Mar 21, 2015 by Lizeth de Amado, Hotel Management
Good morning. We appreciate your commets about your stay. Our principal goal is offer to our Guest a GOOD SERVICE in all areas. We are working hard to mainting our standars. We hope you come back soon. Thank you for choice Crowne Plaza Guatemala. Very truly yours, Lizeth de Amado Sales Manager
5 out of 5
Recommended
for Couples
by johnfrom Winnipeg, Manitoba Canada

Great Final Evening in Guatemala

Posted Jan 13, 2015 on Hotels.com
We loved staying with you. Everything was what we wanted and expected. It was a great final evening we spent on our Guatemala vacation after having a real Guatemala experience. We would definetly stay with you again if we return to Guatemala.
Comment from Hotel Management
Mar 21, 2015 by Lizeth de Amado, Hotel Management
Dear Guest we appreciate your comments about your stay, is very important for us to know that we make you fell good. We are waiting for your next visit to Guatemala and I hope to have the opportunity to know you for give thanks for your loyalty and preference. Best regards, Lizeth de Amado Sales Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Nov 27, 2014
Great location if you are in need of a hotel after a long flight. Shuttle bus forgot to pick us up and had to be recalled, but other than that it was good service. The buffet in the morning looks delicious... I missed out but would definitely recommend it.
Comment from Hotel Management
Mar 12, 2015 by Lizeth de Amado, Hotel Management
Dear guest, we appreciate your commets. Thank you for your preference. We follow working hard to serve you as you deserve. Best regards,