Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful and elegant hotel.

Posted Jan 31, 2015
Pros: Everything.
Cons: a couple of the staff members.
Location: Location was 2 or 3 blocks from the center of town. Easy walk with lots to see along the way.
The hotel was enchanting, the ambiance, the art, the staff all were excellent.
Comment from Hotel Management
Mar 12, 2015 by Community Manager, Hotel Management
Dear Guest: We appreciate you took the time to evaluate our service. We are glad to see that everything during your stay with us fulfilled your expectations, we hope to see you again in the future when you travel back to Antigua Guatemala Sincerely, Diego Cáceres Community Manager El Convento Boutique Hotel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston

Best boutique hotel in Antigua

Posted Jan 2, 2015
Stayed here twice. Stunning hotel with exquisite attention to details. Attentive and friendly staff. About a 10 minute walk to main square. Highly recommend!
Comment from Hotel Management
Jan 5, 2015 by Monica Palacios, Hotel Management
Dear Guest We appreciate you took the time to evaluate our service. We are more than thrilled to hear that you found the Hotel stunning, for us your opinion is very important, we hope to see you again when you travel back to Antigua Guatemala. Sincerely, Diego Cáceres Community Manager El Convento Boutique Hotel
5 out of 5
Recommended
for Couples
by Sussan

This traveler left a rating score only Posted Dec 28, 2014 on Hotels.com
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2014 on Hotels.com
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Espectacular en todos los aspectos!

Posted Oct 23, 2014 on Hotels.com
Espectacular en todos los aspectos!
Comment from Hotel Management
Jan 3, 2015 by Monica Palacios, Hotel Management
Estimado Huésped: Le agradecemos se haya tomado el tiempo en compartir su experiencia. Nos agrada escuchar que encontrara espectacular todas las áreas de nuestro hotel, para Hotel El Convento no existe nada mas importante que lograr cubrir con todas las necesidades y requerimientos de nuestros huéspedes. Esperamos nos visite nuevamente cuando viaje de nuevo a Antigua Guatemala. Atentamente, Diego Cáceres Community Manager El Convento Boutique Hotel
3 out of 5
Recommended
for Couples
by Robert and Joseyfrom MIAMI

OBSERVATIONS.....

Posted Oct 6, 2014 on Hotels.com
HOTEL WAS UNDER REPAIR AND THE LIGHTS WERE TURNED OFF AT NIGHT MAKING IT IMPOSSIBLE FOR GUEST TO WALK AROUND.ALSO THE PHONE IN ROOM DID NOT WORK.
Comment from Hotel Management
Jan 3, 2015 by Monica Palacios, Hotel Management
Dear Guest: Thank you for taking the time to evaluate our performance. On behalf of our entire staff at El Convento we apologize that the days you stayed with us the lighting was under repair. Regarding the problems you encountered with the phone service, we have transferred this information to the responsible departments, so this situation does not occur again in the future. We are working diligently on improving these areas in order to increase the satisfaction of our future guests. We hope you get the chance to stay with us again so we get the opportunity to restore your faith in our hotel. Sincerly, Community Manager El Convento Boutique Hotel
4 out of 5
Recommended
for Couples
by vivifrom paris

Excelente ubicación

Posted Sep 21, 2014 on Hotels.com
El hotel está muy lindo, pero no llega a los estandares de la cadena a la que pertenece. Los cuartos muy oscuros, no hay selección de peliculas en la TV, las almohadas nada comfortables y el baño muy frio. Nos llovio todo el tiempo y estar en la habitación del hotel no era una buena opción porque no se podía leer por la mala iluminación y no podiamos ver ninguna película para pasar el tiempo. Los alimentos en el restaurante muuuy malos y pésimo servicio. El día que nos ibamos había solo un mesero atendiendo todas las mesas por lo que tuvimos que pedir doggy bag para el aeropuerto.
Comment from Hotel Management
Jan 3, 2015 by Monica Palacios, Hotel Management
Estimado Huésped: Le agradecemos se haya tomado el tiempo de evaluar nuestro servicio. En nombre de Hotel El Convento le pedimos disculpas por los problemas que tuvo durante su estadía, queremos informarle que esta información fue trasladada a nuestro departamento de alimentos y bebidas para que situaciones similares no sucedan de nuevo en el futuro. Queremos que sepa que sus recomendaciones con respecto a la selección de películas en la TV y almohadas confortables se tomaran en cuenta para implementar en el futuro. Con respecto a la iluminación de nuestras habitaciones queremos informarle que trasladaremos esta información a nuestro departamento encargado para poder implementar un sistema de iluminación adecuado. Le agradecemos sus comentarios los que utilizaremos para poder mejorar nuestro servicio, acepte nuestras disculpas y esperamos volver a recibirlo cuando decida viajar a Antigua Guatemala. Atentamente, Community Manager El Convento Boutique Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Espectacular hotel, de los mejores de América.

Posted Aug 17, 2014
Muy buen servicio, la gente muy amable. Vale la pena la cena en el hotel.
5 out of 5
Recommended
for Families
by Fiorellafrom El salvador

Fantástic service

Posted Aug 12, 2014 on Hotels.com
Our stay was amazing and the hotel made us feel like we where at home, the rooms where really clean and beautiful with a great story behind them. The showers where incredible and relaxing. The food was so delisciouse we loved every single plate we ordered every single one with their unic taste. The location of the hotel was perfect really calm and peacfully and we really enjoy our time there. It was one of the best hotels i've stayed in and I would really recommend it to any couple or family who's going to Antigua Guatemala it is one of the best choice you would ever make.
5 out of 5
Recommended
for Couples
by Margaritafrom El Salvador

Excelente atención

Posted Jul 21, 2014 on Hotels.com
El lugar es excelente, fuimos recibidos con mucha amabilidad por parte del personal, la estancia fue de lo mejor y deseamos quedarnos más tiempo alojados en el hotel, fue una aventura única en la vida.