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Reviews of Tikal Futura Hotel & Convention Center

4.5 out of 5
Tikal Futura Hotel & Convention Center
Calzada Roosevelt 22-43, Zona 11, Guatemala City, Guatemala

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1005 reviews" "
Rating 8 - Good. 200 out of 1005 reviews" "
Rating 6 - Okay. 63 out of 1005 reviews" "
Rating 4 - Poor. 31 out of 1005 reviews" "
Rating 2 - Terrible. 39 out of 1005 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ronald

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The manager who had me come back to the hotel 3 times was rude. He didn’t want to give me an early check-in even though I offered to pay. He refused and blatantly said that I will not be upgrading you because you already received an upgrade. I told him that I didn’t receive an upgrade because I purchased the room without an upgrade. He flat out said no, I will not be upgrading you and yes we do have available rooms for upgrades. He then ignored me and told me to come back. He was rude. I came back during and a young lady was kind enough to help me and when I asked for an early check-in she gladly accepted, however she had to get approval by the manager who helped me and once again, he didn’t want to give me the room. So then they finally accepted and they must have given me the worst room in the hotel. Horrible customer service
Stayed 7 nights in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is certainly a nice hotel with a very nice pool area and spa. The rooms were very nice and the lobby area was fancy. Overall, it is a good place to stay. If you don't speak Spanish, its difficult in the restaurant. It seemed that the staff could not speak English. But, nothing Google Translate couldn't fix.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tareq, Union

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, with in making distance to a shopping center. Very clean and safe, the staff members are very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Tikal Futura Hotel & Convention Center on Apr 23, 2024
Hi Hugo! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Tikal Futura Hotel & Convention Center on Apr 23, 2024
Hi Jeffrey! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

10/10 Excellent

Lida

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great Ours plans was to wake up around 7:am But loud music started a 5 am Near to our room 312 other then that, where great.
Stayed 1 night in Apr 2024
Response from Tikal Futura Hotel & Convention Center on Apr 23, 2024
Hi Lida! Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Disliked: Amenities
No USB cell phone charge outlets.
Stayed 1 night in Apr 2024
Response from Tikal Futura Hotel & Convention Center on Apr 16, 2024
Hi Jose! Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tikal Futura Hotel & Convention Center on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Isau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, Very clean room
Stayed 7 nights in Mar 2024
Response from Tikal Futura Hotel & Convention Center on Apr 10, 2024
Hi Esau! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and service.
Stayed 1 night in Mar 2024
Response from Tikal Futura Hotel & Convention Center on Apr 1, 2024
Hi Matias! Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alejandro, Weehawken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent one night. Room was spacious and clean. Bed was comfortable.
Stayed 1 night in Mar 2024
Response from Tikal Futura Hotel & Convention Center on Apr 1, 2024
Hi Alejandro! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Stayed 5 nights in Mar 2024
Response from Tikal Futura Hotel & Convention Center on Mar 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

BRENDA

Stayed 1 night in Mar 2024
Response from Tikal Futura Hotel & Convention Center on Apr 15, 2024
¡Hola Brenda! Gracias por tu calificación, esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios.

10/10 Excellent

Luis, Cerritos

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who worked in the Hotel were the most helpful and friendly.
Stayed 2 nights in Mar 2024
Response from Tikal Futura Hotel & Convention Center on Mar 18, 2024
Hi Luis! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

10/10 Excellent

Flory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly clean and nice
Stayed 1 night in Feb 2024
Response from Tikal Futura Hotel & Convention Center on Mar 4, 2024
Hi Flory! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

4/10 Poor

Denis, Las vegas

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Service at reception was bad , place is clean
Stayed 1 night in Feb 2024
Response from Tikal Futura Hotel & Convention Center on Mar 4, 2024
Hi Denis! thank you for your feedback, we are sorry that we did not meet your expectations, but we will certainly be improving our processes to achieve customer satisfaction.

2/10 Terrible

William, Katy

Disliked: Staff & service
They did not respect my purchase and did not give me a room. I had to stay elsewhere. I hope I get a refund.
Stayed 1 night in Feb 2024
Response from Tikal Futura Hotel & Convention Center on Mar 6, 2024
Hi William! Infortunately, the hotel was at maximum capacity that day. Your reservation was not charged as it was never generated. We look forward to having you with us in the future.

10/10 Excellent

Mario, Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tikal Futura Hotel & Convention Center on Mar 21, 2024
¡Hola Mario! Gracias por tu calificación, esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
I did like the atención and the gym and pool
Stayed 1 night in Feb 2024
Response from Tikal Futura Hotel & Convention Center on Feb 27, 2024
Dear Diego! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Tikal Futura Hotel & Convention Center on Feb 21, 2024
¡Hola George! Gracias por tu calificación, esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios.

8/10 Good

MOONHUN, MIAMI

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
good location
Stayed 3 nights in Feb 2024
Response from Tikal Futura Hotel & Convention Center on Feb 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Habslee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it a very nice Hotel easy access and really nice rooms
Stayed 1 night in Jan 2024
Response from Tikal Futura Hotel & Convention Center on Feb 2, 2024
Hi Habslee! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tikal Futura Hotel & Convention Center on Mar 20, 2024
¡Hola Eduardo! Gracias por tu calificación, esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios.

10/10 Excellent

Delmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here!
Stayed 1 night in Jan 2024
Response from Tikal Futura Hotel & Convention Center on Jan 26, 2024
Hi Delmy! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

10/10 Excellent

ROSEMARIE

Business traveler
Liked: Staff & service, property conditions & facilities
Close to shopping centers and restaurants
Stayed 1 night in Jan 2024
Response from Tikal Futura Hotel & Convention Center on Jan 26, 2024
Hi Rosemarie! Thanks for staying with us. We appreciate your feedback!

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Tikal Futura Hotel & Convention Center on Jan 26, 2024
Hi Wendy! Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kyungwon

Stayed 2 nights in Jan 2024
Response from Tikal Futura Hotel & Convention Center on Jan 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars
Oustanding service, very polite personal and helpful
Stayed 2 nights in Jan 2024
Response from Tikal Futura Hotel & Convention Center on Jan 20, 2024
Dear guest, Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

8/10 Good

micah

Traveled with family
Liked: Cleanliness, room comfort
Its a beautiful hotel. Great location. Lobby is beautiful. Room was comfortable but a bit run down. Flooring had many holes. Seems like it would be an easy fix. Front desk staff could also be more friendly. They are a little cold.
Stayed 1 night in Jan 2024

8/10 Good

Eber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tikal Futura Hotel & Convention Center on Jan 8, 2024
Estimado Eber,Muchas gracias por elegir Tikal Futura Hotel & Convention Center para su estancia. Realmente apreciamos su calificación y comentarios. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro, y estamos comprometidos a asegurarnos de que disfrute de otra estancia excepcional.

10/10 Excellent

Habslee

Stayed 1 night in Jan 2024
Response from Tikal Futura Hotel & Convention Center on Jan 26, 2024
HiHabslee! Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

HENRY

Stayed 3 nights in Dec 2023
Response from Tikal Futura Hotel & Convention Center on Jan 26, 2024
Hi Henry! Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Moses

Stayed 2 nights in Dec 2023
Response from Tikal Futura Hotel & Convention Center on Jan 26, 2024
Hi Moses! Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Miles

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tikal Futura Hotel & Convention Center on Feb 2, 2024
Hi Miles! Thank you for your rating, we are sorry that we did not meet your expectations, but we will certainly be improving our processes to achieve customer satisfaction.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Tikal Futura Hotel & Convention Center on Jan 2, 2024
¡Hola Ana! Gracias por tu calificación, esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios.

10/10 Excellent

Etiemme

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Tikal Futura Hotel & Convention Center on Feb 13, 2024
¡Hola Etiemme! Gracias por tu calificación, esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios.

10/10 Excellent

Oscar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Tikal Futura Hotel & Convention Center on Dec 5, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with excellent loca and service. Pool area shows aging and can be improved.
Stayed 2 nights in Dec 2023
Response from Tikal Futura Hotel & Convention Center on Dec 5, 2023
Dear Sergio, Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

4/10 Poor

Walter

Stayed 1 night in Nov 2023
Response from Tikal Futura Hotel & Convention Center on Jan 2, 2024
¡Hola Walter! Gracias por tu calificación, esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios.

8/10 Good

Rodrigo

Stayed 6 nights in Nov 2023
Response from Tikal Futura Hotel & Convention Center on Jan 2, 2024
¡Hola Rodrigo! Gracias por tu calificación, esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios.

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tikal Futura Hotel & Convention Center on Nov 24, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Nov 2023
Response from Tikal Futura Hotel & Convention Center on Nov 24, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Otto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and convenient, also good service.
Stayed 1 night in Nov 2023
Response from Tikal Futura Hotel & Convention Center on Nov 15, 2023
Dear Otto! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

10/10 Excellent

Kay

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time
Stayed 1 night in Nov 2023
Response from Tikal Futura Hotel & Convention Center on Nov 15, 2023
Hi Kay! Thanks for staying with us. We appreciate your feedback!

8/10 Good

Simone

Stayed 1 night in Oct 2023
Response from Tikal Futura Hotel & Convention Center on Nov 4, 2023
¡Hola Simone! Gracias por tu calificación, esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios.

10/10 Excellent

Thaskia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Grand Tikal Futura Hotel on Oct 23, 2023
¡Hola Thaskia! Gracias por tu calificación, esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios

10/10 Excellent

Mikeylah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby, nice restaurant, nice people and close to airport.
Stayed 5 nights in Oct 2023
Response from Grand Tikal Futura Hotel on Oct 23, 2023
Dear Mideylah! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

10/10 Excellent

Juan Carlos Martinez, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Oct 2023
Response from Grand Tikal Futura Hotel on Oct 23, 2023
Dear Juan Carlos! Thank you for your review and feedback. Our staff will be happy to know about your satisfaction with their service. We hope to welcome you back soon!

10/10 Excellent

AGNES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Grand Tikal Futura Hotel on Oct 23, 2023
¡Hola Agnes! Gracias por tu calificación, esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios.

10/10 Excellent

Benigno

Stayed 1 night in Oct 2023
Response from Tikal Futura Hotel & Convention Center on Nov 4, 2023
¡Hola Benigno! Gracias por tu calificación, esperamos tenerte nuevamente con nosotros y que disfrutes de todos nuestros servicios.