Terrace/patio

Reviews of Hotel La Catedral

4 out of 5
Hotel La Catedral
4a ave sur #4, Antigua Guatemala, Sacatepequez

Reviews

9.4

Exceptional

Rating 10 - Excellent. 319 out of 445 reviews" "
Rating 8 - Good. 103 out of 445 reviews" "
Rating 6 - Okay. 16 out of 445 reviews" "
Rating 4 - Poor. 5 out of 445 reviews" "
Rating 2 - Terrible. 2 out of 445 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Marina, DAVIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are small but the quality of the bedding is very good. The best part of this place is the fact that is at an excellent location. The bathroom is very small and the staff is not very accommodating around the Holy Week as they have the place full and no extra sheets are given. There is no A/C but there is a fan, I wasn't happy about it. The place is nicely kept, the breakfast menu is very limited.
Stayed 2 nights in Mar 2024
Response from Administration on Apr 10, 2024
Dear MarinaWe appreciate your comments and feedback of all the points to consider, for our continuous improvement, we take note of each one to go innovating that surely is for the benefit of our guests, we hope to see you in the near future in your next stay.

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located within amazing restaurants and shopping.
Stayed 4 nights in Mar 2024
Response from Administration on Apr 4, 2024
Dear AdrianaWe appreciate your comments and rating, we are glad you enjoyed your stay, we hope to see you in the future in your next stay.

8/10 Good

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Administrador on Mar 20, 2024
Thank you very much for have chose us.

8/10 Good

Christie, Guatemala

Stayed 2 nights in Mar 2024
Response from Administración. on Apr 7, 2024
Estimada Christie, agradecemos su visita y puntuacion casi perfecta, esperamos verles en un futuro proxima, aquí que es su casa.Saludos

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Administración on Mar 23, 2024
Estimada Ekaterina, agradecemos su puntuación perfecta, esperamos verle en un futuro cercano, saludos cordiales.

8/10 Good

Kuldip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Antiqua hotel, despite the compact room size, which we were prepared for based on reviews. Monica played a pivotal role in ensuring our transition from another hotel was seamless, especially during a busy weekend. Her attentiveness and professionalism were truly commendable. Additionally, Rudy and the night staff at the front desk were exceptional, contributing to the overall positive atmosphere of the hotel. Their friendly demeanor and willingness to assist made our stay memorable. We appreciate the excellent customer service provided by the entire staff at Antiqua. Special thanks to Monica for making our time here enjoyable!
Response from Administration on Feb 28, 2024
Dear KuldipWe are pleased to know that your stay was pleasant and that you enjoyed your stay at Hotel La Catedral, your good comments motivate us to continue providing the best service to our guests, we regret that the room was not larger, in Antiqua most family houses are standard. We hope to have the opportunity to serve you again in the near future, thanks for choosing us as your hotel in Antigua Guatemala.

10/10 Excellent

Ekaterina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful and cozy place in the heart of Antigua! The view from the terrace is amazing, the rooms are clean and well maintained. The stuff is very helpful, thanks a lot to Monica for always being so attentive and meeting us with the smile every day! Breakfast is included and we really enjoyed it! Staying in this hotel we saved a lot of money not taking Uber, as many places are a walking distance. I definitely recommend this hotel and will choose it for our next stay in Antigua!
Stayed 1 night in Feb 2024
Response from Administation on Feb 28, 2024
Dear EkaterinaWe are pleased to know that we exceeded your expectations, that your stay was pleasant and we appreciate your comments, this motivates us to continue giving the best service to all the guests of the Hotel La Catedral, we hope to have the opportunity to serve you again in the near future. Regards

6/10 Okay

Ruth

Traveled with family
Disliked: Cleanliness
The bed sheets were dirty full with hair that's unacceptable.
Stayed 1 night in Feb 2024
Response from Administration on Feb 24, 2024
Dear Ruth, we apologize that this inconvenience happened during your stay, we are working to improve the supervision process in cleaning, we know that it is an essential part of our operation, we appreciate that you have let us know, to reinforce this issue with our team, we hope to see you in a next stay with the improvements implemented. Best regards

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay, visiting from the US. The room was comfortable, the bed slept well, the breakfast was delightful, and the staff was pleasant, friendly, and very helpful. The location was convenient for visiting sites around Antigua. The provided transport from the airport was extremely helpful. And the staff was able to coordinate a volcano tour for us, which was great.
Stayed 2 nights in Feb 2024
Response from Administration on Feb 16, 2024
Dear AudreyWe appreciate your good comments and rating, it motivates us to continue to provide the best service for all our guests, we are glad to know that your stay was pleasant, we hope to have the opportunity to serve you in the near future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Administration on Feb 16, 2024
Dear MelissaWe appreciate your perfect rating, looking forward to having the opportunity to serve you in the near future.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
This is beautiful hotel with lush gardens, lovely free breakfast. Staff were all so nice! Right in the heart of Antigua! Not a lot of English spoken, but we made it!
Stayed 3 nights in Feb 2024
Response from Administración on Feb 10, 2024
Dear AllisonWe appreciate your comments and your rating, we are pleased that you enjoyed that lovely city and the hotel. We will be reinforcing the issue with the staff to improve the English language. We hope to see you in the near future, thank you for choosing us.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located in a safe area with many restaurants nearby. The hotel is staffed extremely nice people. Beautiful central garden area.
Stayed 3 nights in Jan 2024
Response from Administration on Jan 30, 2024
Dear SergioWe appreciate your good comments motivate us and are pleased to know that you enjoyed your stay, we hope to see you again in the near future.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Very accommodating. Super close to everything. Hotel offers shuttle to and from Antigua. Loved everything about Antigua. Monica was super nice and helpful.
Stayed 4 nights in Jan 2024
Response from Administration on Jan 30, 2024
Dear JustinWe really appreciate your comments and rating, it motivates us to continue to provide the best service to all our guests. We are glad you enjoyed your stay, we hope to see you in the near future. Best regards.

10/10 Excellent

Jorge E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff we very professional and provided excellent service.
Stayed 5 nights in Jan 2024
Response from Administration on Jan 30, 2024
Dear Jorge: We appreciate your good comments motivate us to provide the best service to all guests and we are pleased to know that you enjoyed your stay with us, we hope to see you again in the near future.

10/10 Excellent

Margo

Traveled with partner
Liked: Cleanliness, staff & service
The staff makes sure you have everything you need and are willing to help with anything you may need.
Stayed 4 nights in Jan 2024
Response from Administration on Jan 20, 2024
Dear MargoWe appreciate your comments this motivates us to continue providing the best service to all our guests, we hope to serve you again in the near future.

10/10 Excellent

Susy, Curridabat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place , we stayed there for a week ... I traveled with my husband and our 2 teenagers and we had a great time ... we did a lot of hiking so it was nice to get back to a clean and peaceful place to rest and re charge for the next adventure ... The staff was extremely nice and accommodating .. we definitely recommend this hotel.
Stayed 6 nights in Jan 2024
Response from Administration on Jan 16, 2024
Dear Susy, we appreciate your perfect score, and we value your good comments, it motivates us to continue to provide the best service to all our guests. We hope to have the opportunity to serve you again in a future stay with your family.

6/10 Okay

claudia marcela

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Administración on Jan 20, 2024
Estimada ClaudiaAgradecemos su puntuación, estamos tomando nota de los puntos para nuestra mejora continua. Esperamos tener la oportunidad de servirles nuevamente en un futuro cercano.

10/10 Excellent

Gowtham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Administrador on Dec 25, 2023
Thank you for have choosing us.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
All its fine I coming back again to Hotel La Catedral
Stayed 1 night in Dec 2023
Response from Administrador on Dec 25, 2023
Thank you for have choosing us.

10/10 Excellent

Lilian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Administrador on Dec 25, 2023
Thank you for have choosing us.

8/10 Good

ROXANA

Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Dec 2023
Response from Administration on Dec 19, 2023
Dear RoxanaWe appreciate your comments, they motivate us to provide the best service to all our guests, we hope to see you in the near future.

10/10 Excellent

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Close enough everything, yet you get a sense of seclusion nd security. Amazing staff! If I ever come back I will stay here.
Stayed 2 nights in Dec 2023
Response from Administration on Dec 17, 2023
Dear DavidWe are glad your stay was pleasant, thank you for your comments and for choosing us as your hotel in Antigua Guatemala, looking forward to serving you again in the near future.

10/10 Excellent

Kerri

Stayed 1 night in Nov 2023
Response from Administrador on Dec 25, 2023
Thank you for have choosing us.

10/10 Excellent

Gaurav

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
A fantastic location, just steps from the central plaza and the Cathedral. The staff is excellent -- friendly and very helpful. They helped arrange transportation to and from the airport, and provided a to-go breakfast for a super-early departure. The daily breakfast was superb, and the view of the volcano from the terrace, delightful! The rooms are on the smaller side, by US standards, but very comfortable nonetheless.
Stayed 3 nights in Nov 2023
Response from Administration on Dec 1, 2023
Dear GauravWe really appreciate your comments, they motivate us to continue to always give the best service to all guests, we are glad we exceeded your expectations, we hope to see you again in the near future.

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location!
Stayed 2 nights in Nov 2023
Response from Administration on Nov 28, 2023
We appreciate your comments, thank you for choosing us, we hope to see you in a future stay.

8/10 Good

Josyula

Traveled with family
Liked: Staff & service, property conditions & facilities
Lovely location. Amazing views. A bit cramped and the breakfast options are limited for vegetarians. It would be great if the management would review what's offered in Costa Rican hotels of similar class and offer the same. Beans and rice instead of eggs. Corn tortillas instead of bread. Grilled tomatoes. These would be simple changes that can help the product.
Stayed 1 night in Nov 2023
Response from Front desk on Nov 29, 2023
Thank you very much for your review. As a tipical Antiguas colonial house we are a cozy and small hotel, all of our efforts are directed to maintein the property in a very high standard condition as you may have confirmed it. Our managment are always open to new ideas and focus on the recomndations as the worthly one you are now giving in us, we are already working on it, and is our desire the next time you visit us you will confirmed it.

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, excelent staff Room to small, but ok
Stayed 2 nights in Nov 2023
Response from Administration on Nov 24, 2023
We appreciate your preference, thank you for your comments, we are working on improving day by day. We hope you visit us again soon, and have the opportunity to serve you in a next stay.

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the property was beautiful
Stayed 1 night in Nov 2023
Response from Administration. on Nov 24, 2023
We appreciate your comments, this motivates us to continue providing the best service to all our guests, and we are glad to have exceeded your expectations, hoping you come back in a next stay.

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We had a fantastic overall experience at the hotel. I just need to mention that the nearest paid parking lot is 3 blocks away, it may be an inconvenience if you have a car. As soon as we arrived the receptionists was expecting us, by name. The hotel felt more like a House than a hotel. The saff was very nice and helpful at all times. Breakfast was very good. The hotel was conveniently located and transmitted a sense of originality. Beds were comfortable, rooms were great. The view from the terrace was very good. The staff keeps the exterior door lock at night but you can always "ring the bell," staff is very watchful and attentive.
Stayed 1 night in Nov 2023
Response from Administration on Nov 18, 2023
We appreciate your comments which motivate us to continue to provide the best service for all our guests and we are pleased to know that we have exceeded your expectations. Unfortunately the parking issue is currently being coordinated nearby, we are working on finding a parking lot even closer. We hope to have the opportunity to serve you again in the near future, in your next stay. Thank you for choosing us.

10/10 Excellent

Angel, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Nov 2023
Response from Administration on Nov 12, 2023
Dear AngelWe are pleased to have exceeded your expectations in service and thank you for the opportunity to serve you. We look forward to seeing you in the near future. Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service, very friendly staff, cozzy place and walkable
Stayed 5 nights in Nov 2023
Response from Administration on Nov 11, 2023
We are glad you enjoyed your stay, thank you for choosing us, we hope to see you again on your next stay in the near future.Regards

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super recomendado el hotel es muy bonito su ambiente muy agradable el personal Del hotel Monica , Don Oscar y Kevin exelente servicio te harán sentir en familia
Stayed 1 night in Nov 2023
Response from Administración on Nov 10, 2023
Estimada Aida:Nos alegre mucho que hayamos excedido sus expectativas, y por la oportunidad de poder servirle, esto nos motivan a continuar brindando el mejor servicio para todos los huéspedes. Esperamos verles en un futuro cercano.

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Stayed 1 night in Nov 2023
Response from Administration on Nov 6, 2023
Dear Aida:It was a pleasure to have the opportunity to serve you and we look forward to seeing you in the near future. Best regards

10/10 Excellent

jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bests. The hotel beautiful and clean and the Employees super nice.
Stayed 1 night in Sep 2023
Response from Administration on Oct 6, 2023
We appreciate your comments and your perfect rating, it motivates us to continue providing quality service and excellence. We look forward to seeing you on your next stay.

10/10 Excellent

Yanil

Traveled with family
Stayed 2 nights in Sep 2023
Response from Administración on Oct 5, 2023
Agradecemos su puntuación perfecta, nos motiva a continuar brindando el mejor servicio a todos nuestros huéspedes. Esperamos tener la oportunidad de servirles en un futuro cercano.

10/10 Excellent

Pedro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in the middle of everything good in Antigua. Plenty of restaurants, bars, tourism. The hotel staff was super helpful, even arranged transportation for my friend and I to the airport for $40.
Stayed 4 nights in Sep 2023
Response from Administration on Oct 3, 2023
Dear Pedro, thank you for your comments and for choosing us as your hotel in Antigua. We are encouraged that we have exceeded your expectations and hope to have the opportunity to have you visit us in the near future.

10/10 Excellent

Tyler

Stayed 2 nights in Sep 2023
Response from Administration. on Oct 3, 2023
We appreciate your perfect score, see you in the near future. Thank you for choosing us.

6/10 Okay

selvyn Mauricio

Traveled with family and small children
Liked: Amenities
The room is too small for $300. So many mosquitoes and the breakfast was very little for alot of money. They did not provide what we needed.
Stayed 2 nights in Sep 2023
Response from Administration on Sep 26, 2023
Dear Selvyn, We are very sorry that we did not exceed your expectations.Thank you for your comments, as described in the different platforms, we are a very small hotel with only 9 rooms, to which our guests have commented that makes it very cozy. The recommendation is always to contact the hotel or put in special requirements preferences for your room. We take note of your comments, to improve every day, we are here to serve you.

10/10 Excellent

Simon, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely little hotel, very helpful staff, super close to main square. recommended.
Stayed 2 nights in Aug 2023
Response from Administration on Sep 7, 2023
Thank you for your comments and for recommending us, we are pleased that we have been to your liking. We hope to see you in a future stay.

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in a fantastic location, very central and walking distance to many things in Antigua. The staff was extremely helpful, polite, and was willing to go above and beyond. They packed us a bag breakfast in days we couldn’t attend breakfast due to some early AM tours. Very secure place. Will def be staying here again.
Stayed 3 nights in Sep 2023
Response from Administration on Sep 7, 2023
We appreciate your comments, they motivate us to continue providing the best service to all our guests. We hope to see you in the near future in this your home.

10/10 Excellent

LaVonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel La Catedral is a magical place to stay. From the outstanding customer service given by Monica at the front desk and Oscar who is a great dining room host, we felt so at home in this beautiful property. Our room was large and delightful, the beds comfortable and a desk for me to work from, it was perfect. To start every morning with a delicious meal, was a delightful way to feel at home there. The grounds are well maintained and just gorgeous! The terrace is a must visit as you can see much of Antigua from up there. The hotel is centrally located to everything, churches and parks and great dining spots such as Carlos and Carlos and San Martin, one across the street and one around the corner, both amazing. Monica was such a gracious host with getting us shuttle from the airport and then to Lake Atitlan and taxi's in between, not to mention all her local suggestions. Monica is a GEM!!! We lucked out finding Hotel La Catedral and would recommend it to any and everyone if you want a special, magical stay in this breath taking city.
Stayed 3 nights in Aug 2023
Response from Administration on Sep 1, 2023
Dear LaVonne, we are pleased that we have exceeded your expectations, we appreciate your comments which motivate us to continue providing the best service in all areas of the hotel. We look forward to serving you again in the near future on your next stay in this, your home. Best regards

8/10 Good

CD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is 5-star, especially the manager. Property looks like an elegant home converted into a hotel. Room was so small I couldn't wheel a carry-on around the bed. Internet and hot water spotty. Lovely grounds. Generous breakfast. Great location. Would stay there again, in a larger room.
Stayed 1 night in Jul 2023
Response from Administration on Aug 19, 2023
Dear Cheryl Rivett, we appreciate your comments and observations, they motivate us to continue improving all the important details in order to provide a pleasant stay to all our guests. We hope to see you soon, we will consider giving you one of our best rooms.

10/10 Excellent

ERASMO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Administración. on Aug 19, 2023
Estimado Erasmo, agradecemos su puntuación perfecta, nos motiva a dar siempre el mejor servicio. Esperando verlo en un futuro cercano

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens--an oasis in Guatemala!! We even elected to purchase carry-out food to dine in the hotel gardens and sip our own wine. Monica (the manager) was super sweet and helpful. This is our best stay in Antigua over many years!
Stayed 2 nights in Aug 2023
Response from Administration on Aug 8, 2023
Dear Nestor:We appreciate your comments and it motivates us to continue to provide the best service to all our guests, we are very glad that we have exceeded your expectations, we hope to see you on a next stay. Best regards

10/10 Excellent

Milena Alvarado

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The best staff, Monica, Kevin and Oscar. They all went the extra mile to serve our family, they helped with transportation, tours booking, recommendations, etc. They are simply the best.
Stayed 5 nights in Jul 2023
Response from General Management on Jul 15, 2023
Dear Milena, we appreciate your comments and perfect score, it motivates us to continue providing the best service to all our guests. We look forward to seeing you in the near future.

10/10 Excellent

Estuardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our trip back to Antigua Guatemala.
Great place to stay, very cozy and comfortable.
Stayed 1 night in Jul 2023
Response from Administration on Jul 11, 2023
Thank so much for your comments and your perfect score, motivates us to continue providing the best service every day. We hope see you in the future stay.

10/10 Excellent

DORIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Administración on May 16, 2023
Estimado Dorian Alvarado, agradecemos su puntuación perfecta, esperando volver a verlos en un futuro cercano.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was exceptional
Stayed 2 nights in Apr 2023
Response from Administration on Apr 12, 2023
Dear Pamela, we appreciate your comments, it motivates us every day to give good service to each of our guests, we hope to see you in the near future.

10/10 Excellent

Yinet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Administración on Feb 28, 2023
Estimada Yinet, agradecemos por su calificación perfecta, esperamos verla en un futuro cercano.

10/10 Excellent

Jana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband I stayed for 5 nights. Originally, I was going by myself so safety was key for Us. This gated property is ideal for a single female traveler, and centrally located with the convenience of a Pharmacia right next door. Not being fluent at all in Spanish we appreciated Guillermo at the Front Desk being bilingual. He also arranged transportation to El Finca Nature Preserve and luggage storage. We also enjoyed Edgar, our waiter in the restaurant going above and beyond helping us to learn Spanish. We loved this property!
Stayed 3 nights in Feb 2023
Response from Administration on Feb 27, 2023
Dear Jana, Thank you very much for choosing us, and for sharing your good experience, for us it was a pleasure to have served you. We look forward to seeing you in the near future.