9 Calle Oriente No. 19, Antigua Guatemala, Sacatepequez
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff in the hotel were responsive and quite helpful when answering our questions. The hotel is quite lovely and our room was clean, quiet and comfortable. On a somewhat busy street but once inside you don’t notice the street noise. The breakfasts were authentic and delicious. Great coffee! Would definitely recommend this lovely hotel.
John
Stayed 5 nights in Feb 2024
Response from Rosamaria - General Manager on Mar 25, 2024
Dear John, we apreciate your comment so much, we are delighted to know you had a wonderful experience.Thank you for choosing us!
The staff is excellent , they try and meet your requests always with a smile and paitience . Two things you need when traveling. The hotel itself is a gem with small courtyards and roof top views you have to walk around the discover. The manager took the time to sit and speak about the stay and converse with the guests , that is not done in most places I have stayed at !
Munir
Stayed 1 night in Mar 2024
Response from Rosamaria - General Manager on Mar 14, 2024
Thank you for your kind words Munir!I'm really happy to know you had a wonderful stay, thank you for sharing your experience with us and other travellers. I really enjoyed our chat it was great to meet you!
When we walked in the staff was so happy and excited to see us. They were very helpful and accommodating. Alfonso and Jennifer are both great!
The couples massage was amazing. The atmosphere was excellent, cleanly, and calming.
I would highly recommend staying here. The views and hotel space is beautiful.
Jessica
Stayed 1 night in Feb 2024
Response from Rosamaria - General Manager on Feb 15, 2024
Dear Jessica, thank you so much for sharing your experience with us and other travellers.We are so glad to know that your stay was great. We appreciate your preference!
The property felt like a tiny hidden oasis, the room was comfortable and spacious. The service was exemplary. The dining was enjoyable with good food and live music at breakfast. Would definitely stay again in the future.
Jennifer
Stayed 2 nights in Dec 2023
Response from Rosamaria - General Manager on Dec 20, 2023
Thank you so much for sharing your experience with us and other travellers. We are glad to know you enjoyed our service.We hope to see you soon again!
We absolutely loved this place! The beds were so comfortable and the service was amazing! I also reserved massage for my parents and they loved it! The food and restaurant is amazing as well. Will definitely be back when I visit again!
Mayra
Stayed 2 nights in Dec 2023
Response from Rosamaria - General Manager on Dec 20, 2023
Wow Mayra, thank you for sharing your experience at Los Pasos! We are so glad you had the chance to enjoy all of our services. Hopefully we'll se you soon!
10/10 Excellent
Sebastian
Dec 11, 2023
Sebastian
Stayed 1 night in Dec 2023
Response from Rosamaria - General Manager on Dec 20, 2023
Dear Sebastian, Thank you so much for your preference!
The breakfast was sooo good. The room was nice and robes and slippers were a wonderful touch. I was disappointed that they didn’t have a pool and the hot tub is in the spa that they make you pay for. Now the area was great a lot of nice restaurants around and have great food!
felicia
Stayed 3 nights in Dec 2023
Response from Rosamaria - General Manager on Dec 9, 2023
Thank you for your preference Felicia!We appreciate your comments, we are glad to know you had a nice stay at our hotel!
This is an amazing hotel has a great antique look while still being super clean. The hotel staff was super helpful, breakfast was great, and I used the spa as well which was wonderful
Srujana
Stayed 2 nights in Nov 2023
Response from Rosamaria - General Manager on Dec 5, 2023
Dear Srujana, Thank you so much for sharing your experience with us!We are so glad to know you had the chance to use most of our services. We truly value your preference!Thank you for staying at Los Pasos!
Loved the sthetics of the property, rooms, spa and wine cellar were very nice. Wasn't impressed with the restaurant. Food always arrived cold, coffee was a bit weak (for a coffee growing country I expected it to be better) Best breakfast choice was the avocado toast eventhough they could not poach eggs that come with it for some reason, instead we got our eggs scrambled! I got the impression that the hotel was short-staffed. Our last breakfast there took nearly 45 minutes and I could not book a massage because they only had one massouse working at the time. Highly recommend the 5 sense spa treatment
Anna
Stayed 3 nights in Nov 2023
Response from Rosamaria - General Manager on Dec 5, 2023
Dear Anna, We appreciate your preference for Los Pasos. We are glad to know you enjoyed your stay and had the chance to experience our SPA services. We are truly sorry your experience at the restaurant was not the best as it should've been, We value your feedback, it definitely will help us to improve. Hopefully we'll see you soon again!
10/10 Excellent
Ethan
Nov 15, 2023
Ethan
Stayed 4 nights in Nov 2023
Response from Rosamaria - General Manager on Dec 9, 2023
Thank you for rating our services Ethan!We hope you had a wonderful stay.
2/10 Terrible
Deborah
Traveled with partner
Nov 13, 2023
I was in room #3- hated the noise and the location, we were on our honeymoon! I might come back if you invited me to stay in a different room away from the traffic and banging.
Deborah
Stayed 4 nights in Nov 2023
Response from Rosamaria - General Manager on Dec 5, 2023
Dear Deborah, We are deeply sorry about the noise inconveniences during your stay. We'll definitely work to improve this type of situations in the future. I'll be reaching out to you directly.
10/10 Excellent
Wasim
Traveled with family
Nov 12, 2023
Liked: Cleanliness
Beautiful setting and ambience. Great service. Incredibly clean. Attention to details. Very friendly and professional staff, especially Jennifer at the front desk is an absolute jewel.
Wasim
Stayed 4 nights in Nov 2023
Response from Rosamaria - General Manager on Nov 13, 2023
Thank you so much for your review, but most of all for your preference!It's wonderful to know about your experience and we are glad to know you enjoyed our service!Thank you for standing out Jennifer's service, we'll definitely share this with her!
This is a beautiful Colonial mansion with multiples atriums, gardens and fountains. Property has a restaurant and they offer full board. Location is perfect and very walkable. I had some noise issues in my room and the staff kindly gave me an upgrade to a different room. The personal of the hotel was beyond the expectations. The hotel has a spa and multiple terraces with lovely views to Antigua and the Volcanos. I would stay again for sure!
ricardo
Stayed 2 nights in Nov 2023
Response from Rosamaria - General Manager on Nov 12, 2023
Thank you so much for your preference Ricardo!We are glad to know you had a wonderful stay, thank you for choosing us.Hopefully we'll see you again soon!
This boutique hotel had pretty decent reviews when I booked it. It was a bit pricey but I thought it would be worth the stay. I had a very bad experience during my stay due to a power outage while I was showering. The water went off too (likely because the pump relied on electrical power). Luckily I had rinsed off the soap and shampoo just in seconds before the water stopped running. Apparently, their was some maintenance being done by the utilities company, and the hotel had not informed of any interruptions to their guests. It could've been worse, and I definitely don't recommend this property.
Juan
Response from Rosamaria - General Manager on Oct 27, 2023
Dear Juan, we are truly sorry abour your experience with the power outage. Unfortunately, we were not informed with much anticipation about this situation which damaged your experience overall, we are really sorry, and know that we'll work to have a better response for unexpected events like this one.
Amazing service, very charming place, the food and breakfast delicious, they are super helpful and cordial. I do recommend this hotel 1000%
Ingrid
Stayed 3 nights in Aug 2023
Response from Rosamaria - General Manager on Sep 4, 2023
Thank you for your kind comment and recommendation Ingrid!We are so glad to know you really liked our property and our service.We truly value your preference for Los Pasos.
From the roof top patio to the wine cellar this hotel exceeded our expectations. The grounds were meticulously landscaped and stunning beautiful. So many interesting flowers to create a visual and peaceful environment. The staff, from the front desk, wait staff, spa, maintenance and houskeeping were pleasant. helpful and friendly. I would recommend Los Pasos without reservation.
Robert
Stayed 3 nights in Aug 2023
Response from Rosamaria - General Manager on Aug 27, 2023
Dear Robert, thank you so much for sharing your experience with us! We are so happy to know you really enjoyed your stay at Los Pasos, we value your preference so much and we hope this is the first of many stays we'll have you staying at Los Pasos.
10/10 Excellent
katherine
Aug 21, 2023
katherine
Stayed 1 night in Aug 2023
Response from Rosamaria - General Manager on Aug 27, 2023
Thank you for rating our services Katherine!We hope your stay was a pleasant one, and hopefully we'll see you soon again!
10/10 Excellent
Luis, Heredia
Aug 8, 2023
Luis
Stayed 1 night in Aug 2023
Response from Rosamaria - General Manager on Aug 28, 2023
Estimado Luis, agradecemos mucho su preferencia, gracias por elegir Los Pasos!
10/10 Excellent
Carlo, Sta Tecla
Traveled with family and small children, Traveled with family
The Hotel was beautiful very clean the staff was very friendly the only negatively is that the hotel was not located in a walking distance to restaurants stores and parking.
Eugenia
Stayed 1 night in Jul 2023
Response from Rosamaria - General Manager on Jul 18, 2023
Dear Eugenia! Thank you so much for choosing Los Pasos! We are so glad to know you had a wonderful stay, we appreciate your review.Hopefully we'll see you soon!
The hotel is great, the facilities are very well kept and offer everything you could need. The staff is absolutely amazing, they were helpful and nice. The food and drinks were great, the breakfast was incredible. We loved the stay and recommend it to all, solo, couples or families.
Pablo
Stayed 1 night in Jul 2023
Response from Rosamaria - General Manager on Jul 18, 2023
Thank you so much for your review Pablo. We appreciate your preference and we feel glad to know about your stay, thank you for sharing your experience with other travellers. Hopefully this is only the first of many stays at Los Pasos!
Response from Rosamaria - General Manager on Jul 18, 2023
Gracias por su comentario Ronald!Valoramos mucho su calificación. Nos encanta saber que nuestros servicios e instalaciones fueron de su total agrado. Esperamos recibirle nuevamente!
Absolutely stunning hotel, very close to all the establishments in the town of Antigua. I would truly come back.
Ana
Stayed 2 nights in May 2023
Response from Rosamaria - General Manager on May 17, 2023
Thank you for your preference Ana!We are glad to know you enjoyed your stay and you found it close to the places you visited in Antigua.We'll be happy to have you back!
To start this hotel is quite beautiful. Los Pasos is one of the most unique hotels I've ever stayed in. The grounds are perfectly manicured, lush and beautiful. The room I stayed in was comfortable, understated and had the same charm as the rest of the property. The staff was accommodating, helpful and went above and beyond to make our stay great. The food at breakfast was equally as good as everything else. The view from the rooftop terrace is gorgeous.
Nicolas
Stayed 2 nights in Apr 2023
Response from Rosamaria - General Manager on May 6, 2023
Thank you for your for sharing your experience Nicolas!We are happy to know you enjoyed your stay, the property and mostly, the service.
Amazing! Pictures can’t convey how beautiful this hotel is. The beds are so comfortable! Our favorite hotel from our trip around Guatemala.
Alexandra
Stayed 1 night in Apr 2023
Response from Rosamaria - General Manager on Apr 30, 2023
Thank you so much Alexandra!We are happy to know about your stay, and we feel honored to be your favorite hotel during your trip.We appreciate your preference.