Terrace/patio

Reviews of Hotel Boutique Los Pasos & Spa

4.5 out of 5
Hotel Boutique Los Pasos & Spa
9 Calle Oriente No. 19, Antigua Guatemala, Sacatepequez

Reviews

9.4

Exceptional

Rating 10 - Excellent. 621 out of 843 reviews" "
Rating 8 - Good. 159 out of 843 reviews" "
Rating 6 - Okay. 40 out of 843 reviews" "
Rating 4 - Poor. 15 out of 843 reviews" "
Rating 2 - Terrible. 8 out of 843 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love los pasos I have Stay in Los pasos 2 times it’s lovely!
Stayed 3 nights in Mar 2024
Response from Rosamaria - General Manager on Mar 25, 2024
Dear Dalia, thank you so much for your preference, we are so glad that you returned to Los Pasos, and hopefully we'll see you again soon!

10/10 Excellent

Yuridiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here were amazing and very attentive to their guest needs. If I’m ever back in Antigua I would definitely book my stay there again.
Stayed 5 nights in Mar 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the hotel were responsive and quite helpful when answering our questions. The hotel is quite lovely and our room was clean, quiet and comfortable. On a somewhat busy street but once inside you don’t notice the street noise. The breakfasts were authentic and delicious. Great coffee! Would definitely recommend this lovely hotel.
Stayed 5 nights in Feb 2024
Response from Rosamaria - General Manager on Mar 25, 2024
Dear John, we apreciate your comment so much, we are delighted to know you had a wonderful experience.Thank you for choosing us!

10/10 Excellent

Munir, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent , they try and meet your requests always with a smile and paitience . Two things you need when traveling. The hotel itself is a gem with small courtyards and roof top views you have to walk around the discover. The manager took the time to sit and speak about the stay and converse with the guests , that is not done in most places I have stayed at !
Stayed 1 night in Mar 2024
Response from Rosamaria - General Manager on Mar 14, 2024
Thank you for your kind words Munir!I'm really happy to know you had a wonderful stay, thank you for sharing your experience with us and other travellers. I really enjoyed our chat it was great to meet you!

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rosamaria - General Manager on Mar 25, 2024
Estimado Mazen, gracias por su calificación, nos alegra saber que nuestros servicios fueron de su agrado. Apreciamos su preferencia!

10/10 Excellent

Ahteshamul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would totally go back and stay at this hotel
Stayed 4 nights in Feb 2024
Response from Rosamaria - General Manager on Feb 15, 2024
Thank you Ahteshamul!We'll be happy to have you back!Thank you for your preference.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we walked in the staff was so happy and excited to see us. They were very helpful and accommodating. Alfonso and Jennifer are both great! The couples massage was amazing. The atmosphere was excellent, cleanly, and calming. I would highly recommend staying here. The views and hotel space is beautiful.
Stayed 1 night in Feb 2024
Response from Rosamaria - General Manager on Feb 15, 2024
Dear Jessica, thank you so much for sharing your experience with us and other travellers.We are so glad to know that your stay was great. We appreciate your preference!

10/10 Excellent

Tina, Heiskell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. No pool and a little away from everything, but the hotel and restaurant is very nice. For sure would stay there again.
Stayed 2 nights in Jan 2024
Response from Rosamaria - General Manager on Feb 5, 2024
Thank you for your review Tina!We are glad to know you liked our property and services.Hopefully we'll see you soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rosamaria - General Manager on Feb 5, 2024
Estimada Andrea, apreciamos su calificación.Esperamos que haya sido una agradable estadía. Gracias por elegirnos!

10/10 Excellent

Dalia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property!
Stayed 4 nights in Dec 2023
Response from Rosamaria - General Manager on Dec 20, 2023
Thank you for your comment Dalia but specially for your preference!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property felt like a tiny hidden oasis, the room was comfortable and spacious. The service was exemplary. The dining was enjoyable with good food and live music at breakfast. Would definitely stay again in the future.
Stayed 2 nights in Dec 2023
Response from Rosamaria - General Manager on Dec 20, 2023
Thank you so much for sharing your experience with us and other travellers. We are glad to know you enjoyed our service.We hope to see you soon again!

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved this place! The beds were so comfortable and the service was amazing! I also reserved massage for my parents and they loved it! The food and restaurant is amazing as well. Will definitely be back when I visit again!
Stayed 2 nights in Dec 2023
Response from Rosamaria - General Manager on Dec 20, 2023
Wow Mayra, thank you for sharing your experience at Los Pasos! We are so glad you had the chance to enjoy all of our services. Hopefully we'll se you soon!

10/10 Excellent

Sebastian

Stayed 1 night in Dec 2023
Response from Rosamaria - General Manager on Dec 20, 2023
Dear Sebastian, Thank you so much for your preference!

8/10 Good

felicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was sooo good. The room was nice and robes and slippers were a wonderful touch. I was disappointed that they didn’t have a pool and the hot tub is in the spa that they make you pay for. Now the area was great a lot of nice restaurants around and have great food!
Stayed 3 nights in Dec 2023
Response from Rosamaria - General Manager on Dec 9, 2023
Thank you for your preference Felicia!We appreciate your comments, we are glad to know you had a nice stay at our hotel!

10/10 Excellent

Mauricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great a pacefull hotel, very clean
Stayed 2 nights in Dec 2023
Response from Rosamaria - General Manager on Dec 9, 2023
Dear Mauricio, thank you for choosing Los Pasos! We are so glad to know you had a peacefull stay.Thanks for sharing your experience with us!

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. The staff was great, cozy rooms and good food.
Stayed 2 nights in Dec 2023
Response from Rosamaria - General Manager on Dec 9, 2023
Dear Luis, We are so thankful for your preference!Thank you for sharing your experience with us and other travellers!We'd love to see you soon!

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Rosamaria - General Manager on Dec 9, 2023
Dear Ashley, thank you so much for choosing Los Pasos!

10/10 Excellent

Monique

Stayed 1 night in Nov 2023
Response from Rosamaria - General Manager on Jan 15, 2024
Dear Monique, Thank you for your preference, we hope you had a wonderful stay, and that you had enjoyed our beautiful city.

10/10 Excellent

Srujana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel has a great antique look while still being super clean. The hotel staff was super helpful, breakfast was great, and I used the spa as well which was wonderful
Stayed 2 nights in Nov 2023
Response from Rosamaria - General Manager on Dec 5, 2023
Dear Srujana, Thank you so much for sharing your experience with us!We are so glad to know you had the chance to use most of our services. We truly value your preference!Thank you for staying at Los Pasos!

10/10 Excellent

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice place to stay! I definitely recommend this place! The environment is amazing! The personnel is great! The food is delicious!
Stayed 5 nights in Nov 2023
Response from Rosamaria - General Manager on Nov 21, 2023
Dear Alfonso, thank you so much for your comment but specially for your preference!We are glad to know you had a wonderful experience.

8/10 Good

Anna, Santa Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the sthetics of the property, rooms, spa and wine cellar were very nice. Wasn't impressed with the restaurant. Food always arrived cold, coffee was a bit weak (for a coffee growing country I expected it to be better) Best breakfast choice was the avocado toast eventhough they could not poach eggs that come with it for some reason, instead we got our eggs scrambled! I got the impression that the hotel was short-staffed. Our last breakfast there took nearly 45 minutes and I could not book a massage because they only had one massouse working at the time. Highly recommend the 5 sense spa treatment
Stayed 3 nights in Nov 2023
Response from Rosamaria - General Manager on Dec 5, 2023
Dear Anna, We appreciate your preference for Los Pasos. We are glad to know you enjoyed your stay and had the chance to experience our SPA services. We are truly sorry your experience at the restaurant was not the best as it should've been, We value your feedback, it definitely will help us to improve. Hopefully we'll see you soon again!

10/10 Excellent

Ethan

Stayed 4 nights in Nov 2023
Response from Rosamaria - General Manager on Dec 9, 2023
Thank you for rating our services Ethan!We hope you had a wonderful stay.

2/10 Terrible

Deborah

Traveled with partner
I was in room #3- hated the noise and the location, we were on our honeymoon! I might come back if you invited me to stay in a different room away from the traffic and banging.
Stayed 4 nights in Nov 2023
Response from Rosamaria - General Manager on Dec 5, 2023
Dear Deborah, We are deeply sorry about the noise inconveniences during your stay. We'll definitely work to improve this type of situations in the future. I'll be reaching out to you directly.

10/10 Excellent

Wasim

Traveled with family
Liked: Cleanliness
Beautiful setting and ambience. Great service. Incredibly clean. Attention to details. Very friendly and professional staff, especially Jennifer at the front desk is an absolute jewel.
Stayed 4 nights in Nov 2023
Response from Rosamaria - General Manager on Nov 13, 2023
Thank you so much for your review, but most of all for your preference!It's wonderful to know about your experience and we are glad to know you enjoyed our service!Thank you for standing out Jennifer's service, we'll definitely share this with her!

10/10 Excellent

ricardo

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful Colonial mansion with multiples atriums, gardens and fountains. Property has a restaurant and they offer full board. Location is perfect and very walkable. I had some noise issues in my room and the staff kindly gave me an upgrade to a different room. The personal of the hotel was beyond the expectations. The hotel has a spa and multiple terraces with lovely views to Antigua and the Volcanos. I would stay again for sure!
Stayed 2 nights in Nov 2023
Response from Rosamaria - General Manager on Nov 12, 2023
Thank you so much for your preference Ricardo!We are glad to know you had a wonderful stay, thank you for choosing us.Hopefully we'll see you again soon!

6/10 Okay

Juan

Traveled with partner
Disliked: Staff & service, property conditions & facilities
This boutique hotel had pretty decent reviews when I booked it. It was a bit pricey but I thought it would be worth the stay. I had a very bad experience during my stay due to a power outage while I was showering. The water went off too (likely because the pump relied on electrical power). Luckily I had rinsed off the soap and shampoo just in seconds before the water stopped running. Apparently, their was some maintenance being done by the utilities company, and the hotel had not informed of any interruptions to their guests. It could've been worse, and I definitely don't recommend this property.
Response from Rosamaria - General Manager on Oct 27, 2023
Dear Juan, we are truly sorry abour your experience with the power outage. Unfortunately, we were not informed with much anticipation about this situation which damaged your experience overall, we are really sorry, and know that we'll work to have a better response for unexpected events like this one.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rosamaria - General Manager on Oct 23, 2023
Thank you for your preference Dee, we appreciate your time to rate our services.

10/10 Excellent

Ingrid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, very charming place, the food and breakfast delicious, they are super helpful and cordial. I do recommend this hotel 1000%
Stayed 3 nights in Aug 2023
Response from Rosamaria - General Manager on Sep 4, 2023
Thank you for your kind comment and recommendation Ingrid!We are so glad to know you really liked our property and our service.We truly value your preference for Los Pasos.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Pasos - August 2023
From the roof top patio to the wine cellar this hotel exceeded our expectations. The grounds were meticulously landscaped and stunning beautiful. So many interesting flowers to create a visual and peaceful environment. The staff, from the front desk, wait staff, spa, maintenance and houskeeping were pleasant. helpful and friendly. I would recommend Los Pasos without reservation.
Stayed 3 nights in Aug 2023
Response from Rosamaria - General Manager on Aug 27, 2023
Dear Robert, thank you so much for sharing your experience with us! We are so happy to know you really enjoyed your stay at Los Pasos, we value your preference so much and we hope this is the first of many stays we'll have you staying at Los Pasos.

10/10 Excellent

katherine

Stayed 1 night in Aug 2023
Response from Rosamaria - General Manager on Aug 27, 2023
Thank you for rating our services Katherine!We hope your stay was a pleasant one, and hopefully we'll see you soon again!

10/10 Excellent

Luis, Heredia

Stayed 1 night in Aug 2023
Response from Rosamaria - General Manager on Aug 28, 2023
Estimado Luis, agradecemos mucho su preferencia, gracias por elegir Los Pasos!

10/10 Excellent

Carlo, Sta Tecla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures do not do justice to this location, I totally recommend Los Pasos Boutique Hotel
Stayed 2 nights in Aug 2023
Response from Rosamaria - General Manager on Aug 5, 2023
Thank you so much Carlo!We are so glad to know you liked our hotel.We appreciate your preference so much.

6/10 Okay

Maria

Disliked: Staff & service
V
Stayed 1 night in Jul 2023
Response from Rosamaria - General Manager on Jul 25, 2023
Estimada Maria, apreciamos su preferencia.

10/10 Excellent

Lucia

Stayed 2 nights in Jul 2023
Response from Rosamaria - General Manager on Aug 7, 2023
Estimada Lucía, Agradecemos su preferencia! Muchas gracias por su calificación.

8/10 Good

Eugenia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was beautiful very clean the staff was very friendly the only negatively is that the hotel was not located in a walking distance to restaurants stores and parking.
Stayed 1 night in Jul 2023
Response from Rosamaria - General Manager on Jul 18, 2023
Dear Eugenia! Thank you so much for choosing Los Pasos! We are so glad to know you had a wonderful stay, we appreciate your review.Hopefully we'll see you soon!

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
The hotel is great, the facilities are very well kept and offer everything you could need. The staff is absolutely amazing, they were helpful and nice. The food and drinks were great, the breakfast was incredible. We loved the stay and recommend it to all, solo, couples or families.
Stayed 1 night in Jul 2023
Response from Rosamaria - General Manager on Jul 18, 2023
Thank you so much for your review Pablo. We appreciate your preference and we feel glad to know about your stay, thank you for sharing your experience with other travellers. Hopefully this is only the first of many stays at Los Pasos!

10/10 Excellent

Ronald Andony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Me encanto el hotel. Super bien ubicado
Stayed 1 night in Jun 2023
Response from Rosamaria - General Manager on Jul 18, 2023
Gracias por su comentario Ronald!Valoramos mucho su calificación. Nos encanta saber que nuestros servicios e instalaciones fueron de su total agrado. Esperamos recibirle nuevamente!

6/10 Okay

Juan Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2023
Response from Rosamaria - General Manager on Jun 26, 2023
Estimado Juan Pablo, agradecemos su preferencia y su calificación.

10/10 Excellent

Jirada

Stayed 1 night in Jun 2023
Response from Rosamaria - General Manager on Jul 18, 2023
Dear Jirada, We appreciate your preference, thank you for rating our services!

10/10 Excellent

Alvaro

Stayed 1 night in Jun 2023
Response from Rosamaria - General Manager on Jun 6, 2023
Estimado Alvaro, agradecemos su calificación. Pero sobretodo, su preferencia al elegirnos!Esperamos que vuelva pronto!

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, best hotel in Antigua. Breakfast was delicious. Staff was very nice and kind.
Stayed 2 nights in May 2023
Response from Rosamaria - General Manager on May 28, 2023
Dear Adriana, Thank you for your kind words, we are happy to know about your stay! We appreciate your preference.

10/10 Excellent

Ana, Jamaica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel, very close to all the establishments in the town of Antigua. I would truly come back.
Stayed 2 nights in May 2023
Response from Rosamaria - General Manager on May 17, 2023
Thank you for your preference Ana!We are glad to know you enjoyed your stay and you found it close to the places you visited in Antigua.We'll be happy to have you back!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im so happy, place is spectacular.
Stayed 1 night in May 2023
Response from Rosamaria - General Manager on May 13, 2023
Dear Carlos, Thank you for sharing your experience with us and other travellers. We appreciate your preference so much!

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful !!!
Stayed 1 night in May 2023
Response from Rosamaria - General Manager on May 8, 2023
Dear Victoria, We appreciate your preference!Thank you for your comment.

10/10 Excellent

Nicolas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
To start this hotel is quite beautiful. Los Pasos is one of the most unique hotels I've ever stayed in. The grounds are perfectly manicured, lush and beautiful. The room I stayed in was comfortable, understated and had the same charm as the rest of the property. The staff was accommodating, helpful and went above and beyond to make our stay great. The food at breakfast was equally as good as everything else. The view from the rooftop terrace is gorgeous.
Stayed 2 nights in Apr 2023
Response from Rosamaria - General Manager on May 6, 2023
Thank you for your for sharing your experience Nicolas!We are happy to know you enjoyed your stay, the property and mostly, the service.

10/10 Excellent

Julia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Rosamaria - General Manager on May 6, 2023
Estimada Julia, Agradecemos su preferencia y su calificación!

10/10 Excellent

Sandhya

Stayed 2 nights in Apr 2023
Response from Rosamaria - General Manager on May 6, 2023
Thank you for rating our services!We hope you had a delighful stay.

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Pictures can’t convey how beautiful this hotel is. The beds are so comfortable! Our favorite hotel from our trip around Guatemala.
Stayed 1 night in Apr 2023
Response from Rosamaria - General Manager on Apr 30, 2023
Thank you so much Alexandra!We are happy to know about your stay, and we feel honored to be your favorite hotel during your trip.We appreciate your preference.

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy we stayed here. Short walk to everywhere. Amazing facilities and helpful staff
Stayed 1 night in Apr 2023
Response from Rosamaria - General Manager on Apr 30, 2023
Dear Hannah, thank you for your preference!We are glad to know you enjoyed your stay with us,we appreciate your comments!

10/10 Excellent

Kendra

Stayed 3 nights in Apr 2023
Response from Rosamaria - General Manager on May 14, 2023
Dear Kendra, Thank you for rating our services!We hope you had a wonderful stay!