3 outdoor pools, pool umbrellas

Reviews of Hotel Soleil La Antigua

4 out of 5
Hotel Soleil La Antigua
9 Calle Poniente, Antigua Guatemala, Sacatepequez

Reviews

8.4

Very Good

Rating 10 - Excellent. 495 out of 992 reviews" "
Rating 8 - Good. 290 out of 992 reviews" "
Rating 6 - Okay. 124 out of 992 reviews" "
Rating 4 - Poor. 48 out of 992 reviews" "
Rating 2 - Terrible. 35 out of 992 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition. Friendly staff
Stayed 1 night in Apr 2024

8/10 Good

juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean,great staff. Good food
Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 22, 2024
Thank you for your stay and we are glad to hear that everything went well for you.We remain at your service

8/10 Good

Simone, Chaguanas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with shuttle to Central Plaza
Stayed 3 nights in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 20, 2024
Thank you for your stay and your comment.We are at your service

6/10 Okay

Sheyla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
It is good for families with kids.
Stayed 2 nights in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 16, 2024
Thank you for your stay with us and your comment, we hope everything was to your liking.We are at your service

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bastante bien mantenida, los cuartos limpios y el personal y su atención de primera
Stayed 2 nights in Apr 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Apr 16, 2024
Le estamos agradecidos por su estadía y sus comentarios, nos alegra saber que todo transcurrió en excelentes condiciones.

10/10 Excellent

Ann Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Apr 16, 2024
Le agradecemos su estadía con nosotros y su tiempo en calificarnos, esperamos que todo fuera de su agrado.Estamos para servirle

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was ok overall
Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 14, 2024
Thank you for your stay with us and we are glad to hear that everything went well.We are at your service

10/10 Excellent

Rodel Nagera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so nice!!
Stayed 2 nights in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 14, 2024
Thank you for your stay and your comment, we are glad to know that everything went well during your stay.We are at your service

6/10 Okay

Jose

Traveled with partner
Liked: Cleanliness
Rooms and facilities are in average- good condition. Beautiful gradens but overall, and for the price, the property needs renovations, upgrades and staff training.
Stayed 6 nights in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 9, 2024
Thank you for your comment and your stay with us, this helps us to keep improving in order to provide a quality service.We are at your service

6/10 Okay

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel a couple of times, although you pay more because it is really beautiful, one couple coffee is double the price . They could at least give you a cup of complimentary coffee.
Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 9, 2024
Thank you for your time with us and for your comment that helps us to continue improving.We remain at your service.

6/10 Okay

Priya

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property with pool, fitness facilities. Staff at the front desk is not very helpful though. We had reached half hour before check-in from international travel and they refused to let us into our rooms. Hotel itself is close enough to main city area but not loud.
Stayed 2 nights in Mar 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 6, 2024
We are sorry for the inconvenience and thank you for your comment in order to continue improving our services.We are at your service

10/10 Excellent

V.V

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio front desk people excellent my room not have air conditions and agent help me with ventilador thank you
Stayed 2 nights in Mar 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 6, 2024
Thank you for your review and we are glad to hear that your stay went smoothly.We are at your service

10/10 Excellent

Dante, Pikesville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful place
Stayed 5 nights in Mar 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 5, 2024
Thank you for your comment and we are glad to hear that your stay with us was to your liking.We are at your service.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful and quiet property. The service is excellent. Two wonderful pools. The rooms are spacious and comfortable. It has a free shuttle every hour to Antigua, but also very walkable to the centre.
Stayed 1 night in Apr 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 4, 2024
We thank you for your stay and we are pleased to know that everything was to your liking.We are at your service

6/10 Okay

Aliesky

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was Ok for the price I think a little overprice but the town is so. It is what it is. Pool towels are so controlled.
Stayed 2 nights in Mar 2024
Response from Att. José Carlos Caal S.- Customer Service on Apr 4, 2024
We appreciate your feedback and we continue working to provide you with a quality service.We remain at your service

8/10 Good

DISTRIBUIDORA

Stayed 2 nights in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Apr 19, 2024
Le agradecemos su estadía con nosotros y esperamos que todo fuera de su agrado.Estamos a su servicio

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at the hotel. Staff incredible cordial, walking distance to everything in Antigua
Stayed 2 nights in Mar 2024
Response from Att. José Carlos Caal S.- Customer Service on Mar 30, 2024
We thank you for your stay with us and we are glad to know that your stay was pleasant for you.We remain at your service

6/10 Okay

Ann-Marie

Traveled with family
We had a poor experience upon arrival. We booked a room for 4 but were told it was for only 2. They then proceeded to tell us that it was a maximum of 3 per room because our children were considered adults over 11. This was clearly a way to make customers pay more money for a second room. After 45 minutes they allowed us to have 4 but charged us another 325 dollars for 4 days. Now this was no VIP stay as we were considered. There was no breakfast included or anything else! No outside food is allowed in the common areas and at the pool. You are forced to pay high prices for tasteless food. We ate there once and that was enough for us. The location was good but that’s about all!
Stayed 4 nights in Mar 2024
Response from Att. José Carlos Caal S.- Customer Service on Mar 28, 2024
We are grateful for your comment, this helps us to know where we need to improve in order to provide a better and higher quality service.We are sorry for the inconvenience.We remain at your service

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two things we did not like, the showers are too small and made for small and short people I'm 6'0 and it was hard for me to fit and take a shower in my room. The second thing we got sick from eating the seafood pasta therefore the restaurant needs to be careful how food is prepared and stored.
Stayed 3 nights in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 26, 2024
Thank you for your time in rating us and for the comment, everything helps us to improve our service and avoid these inconveniences.We are at your service

10/10 Excellent

Padma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the warmth and service of the staff together with the fun activities they had for children
Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 26, 2024
Thank you for taking the time to qualify us and we are glad to know that your stay was kept in order.We are at your service Best regards

10/10 Excellent

Ronald, Goshen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was Ronny and didn’t feel cramped. It’s not in the center of Antigua but was close enough to walk or catch a Tuk Tuk to get to our destinations
Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 27, 2024
Thank you for your time and stay with us, we are pleased to know that everything went smoothly.We are at your service

8/10 Good

Ani

Stayed 3 nights in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Apr 16, 2024
Le agradecemos su estadía con nosotros y esperamos que todo fuera de su agrado.Estamos a su servicio

10/10 Excellent

V.V

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 26, 2024
Le agradecemos su estadía y nos alegra saber que su tiempo con nosotros cumplió sus expectativas

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Really good breakfast and nice pool.
Stayed 3 nights in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 25, 2024
Thank you for taking the time to qualify us and thank you for your stay.We are at your service

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in antigua
Stayed 2 nights in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 25, 2024
Thank you for taking the time to qualify us and thank you for your stay.We are at your service

10/10 Excellent

Agustin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service is Exellente love it
Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 23, 2024
Nos complace saber que su estadía fue de su agrado y le agradecemos el tiempo de que se tomo para calificarnos.Estamos a sus ordenes

2/10 Terrible

AMY

Stayed 5 nights in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Apr 4, 2024
Lamentamos que su estadía no fuera lo esperamos, seguimos trabajando para mejorar y dar un servicio de calidad.Quedamos a su servicio

10/10 Excellent

Annette

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 14, 2024
Buena Noche Sra. Annette MelendezLe agradecemos su tiempo y nos alegra saber que su estadía ha sido complaciente para Usted.Quedamos a sus ordenes

10/10 Excellent

Juan

Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 30, 2024
Agradecemos su estadía con nosotros y nos complace saber que todo trascurrió de buena manera en su estadía.Quedamos a sus ordenes

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesible
Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S. Atención Al Cliente on Mar 12, 2024
Buena Tarde Sr. Diaz RodneyEsperamos que se encuentre bien y le agradecemos el haberse tomado el tiempo de calificarnos, cualquier comentario nos ayuda a mejorar.Quedo a sus servicio

8/10 Good

Ale

Stayed 1 night in Mar 2024
Response from Att. José Carlos Caal S.- Atención Al Cliente on Mar 24, 2024
Nos complace saber que su estadía fue de su agrado y le agradecemos el tiempo de que se tomo para calificarnos. Estamos a sus ordenes

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Atentamente, José Carlos Caal -Servicio al Cliente on Mar 8, 2024
Buen Dia Señor LópezMuchas gracias por su calificación.Nos complace saber que ha tenido una experiencia agradable y complaciente en su estadía con nosotros.Gracias;

10/10 Excellent

Monica, Fort Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest service - Hotel Soleil Antigua on Mar 3, 2024
Dear miss MonicaThank you for your valoration. It is very important for us to see that we accomplished with a nice stay for you.Warm regards,

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was relatively empty but the staff was evasive regarding an upgrade which as offered as a VIP property.
Stayed 2 nights in Feb 2024
Response from Guest service - Hotel Soleil Antigua on Mar 3, 2024
Dear Mr ReyesThank you for your valoration.We have groups during the week and also groups that are in saloon working. Eventhough the hotel seems empty, we have been full the entire week.We assure all vip benefits, according to availability. We hope to have the chance to serve you again and hopefully this time we can provide the up grade.Warm regards,

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Feb 2024
Response from Guest service - Hotel Soleil Antigua on Mar 3, 2024
Estimado señor Reyes.Muchas gracias por su valoración y comentario. Nos da gusto saber que su experiencia en nuestro hotel ha sido satisfactoria. Esperamos que vuelva pronto.Atentamente,

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Service - Hotel Soleil Antigua on Feb 26, 2024
Dear Miss Walters.Thank you very much for your valoration. We hope you had a great time in the hotel.Please let us know if you visit us someother time, so we can serve you again.Warm regards,

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good food
Stayed 3 nights in Feb 2024
Response from Guest Service - Hotel Soleil Antigua on Feb 23, 2024
Dear Miss Rodas.Thank you for your comments!!!! They are very important to us.We work everyday to provide our customers with nice experiences and memories about their visit.We hope to have the chance to serve you someother time.Warm regards,

10/10 Excellent

izabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and spa!
Stayed 1 night in Feb 2024
Response from Guest Service - Hotel Soleil Antigua on Feb 22, 2024
Dear miss Mejia:Thank you for your valoration and comments. We are very happy you had a good time during your stay.Please, let us know if you visit us someother time, we will be more than glad to have you back.Warm regards,

2/10 Terrible

John

Liked: Cleanliness
Do not stay here, our medical team stayed two weekends in a row and items were stolen from our luggage while we were out of the rooms. The person takes small items that might not be missed. We thought we had miss placed them but then saw the pattern and it happened both times we were there. We are going back today to discuss with hotel management.
Stayed 1 night in Feb 2024
Response from Guest Service - Hotel Soleil Antigua on Feb 15, 2024
Dear Mr. Cox.We are very surprised about this comment, and worried, since we did not receive any notification during your stay about this very delicate situation.For sure, our manager on duty will be more than glad to receive you, and follow up with the situation.We have starting an internal process to see with the housekeeping and security staff about what you are reporting.Please consider this a high importance matter to our hotel, since we are committed with honest and honored service.

10/10 Excellent

Carlos, Sudbury

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2024
Response from Servicio al Cliente - Hotel Soleil Antigua on Feb 3, 2024
Muchas gracias señor Castillo por su calificación y comentarios.Nos agrada saber que pudimos brindarle una experiencia agradable. Para eso trabajamos día a día.Esperamos poderle servir en otra oportunidad.Atentamente,

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very enjoyable stay
Stayed 8 nights in Jan 2024
Response from Guest Service - Hotel Soleil Antigua on Feb 2, 2024
Dear Miss Leticia.Thank you for your valoration and comments. We are glad you had such a great time in our hotel. We work everyday so we can give our clients the best service and experience.Hopefully, we will see you in the future.Warm Regards

10/10 Excellent

Chyntia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Guest Service - Hotel Soleil Antigua on Jan 24, 2024
Dear Miss Portillo.We truly appreciate your valoration and comments. We work everyday to offer our clients a nice, good and warm experience and also to improve our services.We hope to have the chance to serve you in another opoortunity.Warm regards,

8/10 Good

Gonzalo, Forrest Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Servicio al Cliente - Hotel Soleil Antigua on Jan 22, 2024
Buenas tardes señor Chavez.Agradecemos mucho su calificación. Nos esforzamos cada día por brindar a nuestros clientes una experiencia agradable y estadía confortable.Esperamos tener su visita en un futuro y la oportunidad de servirle de nuevo.Atentamente,

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2024
Response from Guest Service - Hotel Soleil Antigua on Jan 22, 2024
Hello Mr. Ocko: Thank you for your comments and punctuation. We do our bet effort to satisfy our customers and provide them a nice experience.We hope to have the chance to serve you in the near future.Warm Regards,

8/10 Good

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Servicio al Cliente - Hotel Soleil Antigua on Jan 22, 2024
Estimado señor Cesar:Muchas gracias por su calificación! Sus comentarios, aportes o sugerencias son bienvenidos al correo servicioalcliente@soleilantigua.com Nos encanta servirles y esperamos tener la oportunidad de hacerlo nuevamente.Atentamente,

10/10 Excellent

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Servicio al Cliente - Hotel Soleil Antigua on Jan 22, 2024
Estimado señor Reynaldo.Agradecemos su valoración. Nos esforzamos cada día por cumplir con altos estándares de servicio y esperamos satisfacer cada una de sus expectativas.Nos dará gusto servirle en un futuro cercano.Atentamente,

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Servicio al Cliente - Hotel Soleil Antigua on Jan 22, 2024
Estimada señorita Ana.Muchas gracias por su calificación.Esperamos tener la oportunidad de servirle en otra visita y brindarle una estancia agradable.Atentamente,

10/10 Excellent

JUAN, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great ! I love the room upgrade to vip. my wife really enjoy it
Stayed 1 night in Jan 2024
Response from Guest Service - Hotel Soleil Antigua on Jan 22, 2024
Dear Mr. Hernandez.Thank you for your punctuation and comments.We work every day to improve our services and to offer our clientes a nice and warm experience.We hope to have the chance to serve you in the near future.Kind regards,

6/10 Okay

Ivonne

Business traveler, Traveled with partner
Disliked: Staff & service, amenities
Average hotel
Stayed 1 night in Jan 2024
Response from Guest Service - Hotel Soleil Antigua on Jan 15, 2024
Esperamos poder servirle en su proxima visita a nuestra ciudad, saludos cordiales.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is wonderful. The bathroom not too spacious and the head shower and water pressure not good as your vave to stand very close to the wall to get the water coming out from the shower head.
Stayed 2 nights in Jan 2024
Response from Guest Service - Hotel Soleil Antigua on Jan 22, 2024
Dear Miss Claudia.We are thankful for your comments and punctuation. We work every day to improve our services, standards and facilities.We hope we have the chance to serve you in the near future.Warm regards,