Ratings based on 126 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MIAMI FLORIDA

Posted Apr 19, 2015
Pros: Every thing is good the food is the best order the Chapin!!!!!!!!!!!!! The customer service is 10.
Cons: New Beds i like quality of Hilton or Sheraton bed.
Location: The location is perfect for everything you need a mall, USA EMBASSEY, nice place to take a walk and be safe during the day not at night.
This hotel is very reasonable fare and is good for business trips and family stays.
2 out of 5
by A verified travelerfrom denver

start vacation

Posted Apr 5, 2015
Pros: airport shuttle.
Cons: the breakfast was not good. you can stay at the raddison for less money
came into city checked in at 10 pm. shuttle was there to pick us up at airport. was great.breakfast included with our room. only for wife and I not daughter. They new there was 3 when reservation was made. $6 more for her. it was the principle of it.
3 out of 5
by A verified travelerfrom Miami, Fl

Acceptable, basic not bad for the rate.

Posted Mar 9, 2015
Not a bad hotel for a quick in ans out. The rooms are basic and have no safe or fridge; however, one can request a small fridge which will be brought to the room. Rooms and hallways are colored with dark colors and have older furnishings. Good stable internet, good cable and AC make up in comfort. Nice pillows. Restaurant is acceptable with good deserts selection Well located and close to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice helpful staff, good restaurant and breakfast

Posted Mar 8, 2015
No alcohol served. Good transport to and from airport
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Guatemala

Very sweet hotel

Posted Mar 6, 2015
the shuttle bus easy and the driver was nice and carried my super heavy backpack to my room. All of the staff was very helpful and nice
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelent

Posted Jan 31, 2015
Pros: Confort and amenities
Cons: Nothing
Location: Near any thing of intrest, buesness, or dinning
The hotel stay was excelent to the effect that with a confortable room and resturant on the premesis, it was a wonderful stay as always with HoJo.
5 out of 5
Recommended
for Couples
by Davidfrom Harley1953

Very accommodating

Posted Jan 19, 2015 on Hotels.com
Staff was very accommodating. They allowed us to keep two suitcases at the hotel while we traveled to Honduras and back. Pick up service from Airport was appreciated.
5 out of 5
Recommended
for Couples
by RUTHfrom Harrisville

Super nice place to stay in Guatemala City.

Posted Jan 6, 2015 on Hotels.com
We only stayed here one night before going on to other parts of Guatemala but would have stayed longer. This hotel has a great restaurant on the property. The rooms are in excellent condition and the staff service is great. The décor inside of the hotel is enough reason to stay here, better than the same old at other hotels. Highly recommended.
5 out of 5
Recommended
for Families
by Sashafrom Montana

Safe and comfortable

Posted Dec 19, 2014 on Hotels.com
The airport shuttle was great, it came to pick us up at 11 pm. The hotel was very safe and we were very comfortable on our first night in Guatemala. I highly recommend this to other travelers.
4 out of 5
Recommended
for Couples
by A verified traveler

Quick one night stay

Posted Dec 14, 2014 on Hotels.com
Stayed here for just one night since flight left early the next day. Very comfortable stay. Helpful staff guided us to a great restaurant within walking distance. Great price. Would stay here again if needed.