Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Amazing view of volcanos with a beautiful pool. Staff was very helpful. Rooms were beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore...

best hotel in Antigua.. always has been

Posted Aug 17, 2014
Location: just a few blocks from the central park in Antigua...
been staying here for over 35 years... and have never had a bad stay.. rooms are nice with fireplaces.. updated with the latest.. beautiful grounds with gardens and pool..
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2014
Pros: The facilities, food and people
Cons: Anything
Location: Visit the Convent and San Pedro temple
The place is great and the people was so kind. This is excellent to rest and visit the historical town of Antigua Guatemala
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Top notch

Posted Jul 16, 2014
Location: Steps to walk around Antigua
The staff on the entire property were nice, helpful and professional. Very clean, food was very good. Highly recommend.
5 out of 5
Recommended
for Couples
by R. from Mexico City

Excellent

Posted Jun 9, 2014
As an Elite Plus Member I carefully select hotels from the VIP Program, to have all the benefits, and this place is the best example that the program works. I was recognized since the very beginning.all the staff is extremely great to say the least. the location is perfect. The rooms super comfortable. Overall I left with an excellent taste.
Comment from Hotel Management
Jul 16, 2014 by General Management, Hotel Management
We are glad you've liked our services overall. Hope we see you again very soon! Best regards, Customer Service Department
5 out of 5
Recommended
for Everyone
by A verified traveler

Best of the places I saw in Antigua

Posted May 14, 2014
Pros: Great rooms, nice pool, beautiful property.
Location: Few blocks from the central square and on the same street (with the arch) with a number of bars and restaurants.
The Porta is a beautiful facility with a great pool, close to the central square of Antigua. I was in one of the 500 rooms, which had an AC. I'm not sure all the rooms had AC, so you may want to specify. The staff was helpful, the breakfast -- which was complimentary every day but Sunday (for some reason) was excellent.
Comment from Hotel Management
Jul 17, 2014 by General Management, Hotel Management
It's nice to read your comments and recommendations to future travelers Have a nice day!
5 out of 5
Recommended
for Everyone
by Wendell from Reno, NV

Very friendly staff

Posted May 11, 2014
The staff were very helpful with questions and helping with phone calls. They helped fix my internet issue on my phone. Not a bad moment!
5 out of 5
Recommended
for Business Travelers
by T.C. from Arizona

Safe & Secure, Close to Everything

Posted May 4, 2014 on Hotels.com
Thus is my 4th time staying at the Porta Antigua. We stay there for the convenience, abundance of security and the gorgeous grounds. We tried the Camino Real, but did not have the same sense of security. The staff are always wonderful and the door security will even park your car just for the asking anytime day or night. We will be back soon.
4 out of 5
Recommended
for Getaway With Friends
by Mark from New York City

Good location and wonderful area around pool

Posted May 1, 2014 on Hotels.com
The location of the hotel is very good. It;'s an easy walk to the main square. The check-in was was fair. I had emailed them about our arrival time which was around 2 PM. We were told that our room was ready, but when we went to the room, it had not been cleaned. So then we had to wait a little over 30 minutes while they cleaned it. The room was nice, but it was very dark. We were on the side across the street from the main building. They need more light in the rooms. The breakfast buffet was wonderful as was the pool area nearby. I would stay here again, but would inquire for a room in the main building closer to the pool. Those rooms appear to have more windows, light and even patios.
Comment from Hotel Management
Jul 19, 2014 by CustomerServiceMngmnt, Hotel Management
We appreciate very much you've shared your experience with us. Usually check in time is 3pm and that is the reason why we were not able to give you the room when you came in. We are glad that you have enjoyed your stay at Porta Hotel Antigua. Have a great day!
2 out of 5
by Tim and Helen from Toronto, Ontario

The hotel was beautiful but the rest disappointing

Posted Apr 14, 2014
Pros: The grounds and pool were beautiful.
Cons: The friendliness of the staff addressing each guest.
Location: Antigua was beautiful and our hotel was centrally located.
We confirmed a pick up from the airport which we agreed to pay $50.00 US but no one showed up to pick us up. The hotel apologized but it was very disappointing. The front desk staff never said hello or good morning as each guest would approach the lobby. We were told there were hair dryers in each room we asked for one after the first day and never received one in a 7 night stay. Most of the staff could not speak English which made it difficult to communicate. The front desk never had enough change to break larger bills. The amount we paid for this hotel it was disappointing our room was located on a corner of two streets, extremely noisy all night long.
Comment from Hotel Management
Apr 21, 2014 by General Management, Hotel Management
Dear Tim and Helen, We truly apologize for the inconveniences experienced during your most recent stay. Your comments help us to identify weaknesses to turn them into strenghts. We hope you give us the opportunity to be your hosts again when you come back to La Antigua Guatemala. Best Regards,