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Reviews of Suites Jardin Imperial

3 out of 5
Suites Jardin Imperial
0 CALLE 17-86 Zona 15, Colonia El Maestro, Guatemala City, Guatemala

Reviews

8.8

Excellent

Rating 10 - Excellent. 122 out of 235 reviews" "
Rating 8 - Good. 84 out of 235 reviews" "
Rating 6 - Okay. 15 out of 235 reviews" "
Rating 4 - Poor. 8 out of 235 reviews" "
Rating 2 - Terrible. 6 out of 235 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Cesar

Stayed 1 night in Jan 2024
Response from Administración on Mar 19, 2024
Muchas gracias por tus comentarios.

10/10 Excellent

Hojana

Disliked: Cleanliness, property conditions & facilities
Es muy buen lugar para hospedarse
Stayed 1 night in Dec 2023

4/10 Poor

Leonel, Los angeles

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The property is great. Beautiful garden. Watch out, not all units have a/c. The showers all have shower curtains. The staff is very distant in their treatment. Polite, but distant. And they treat you like you're a suspect about to commit a crime. Instead of feeling welcome, their treatment reminds you that this isn't your home. Very uncomfortable. I shared this with them, and they said guests have stolen from them, which isn't my fault or my case.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Good price with good service, the hotel is very clean
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff, elevator is fast , very nice service Room is very spacious, very relaxing The only thing that is needed is a famous restaurant close by,
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
No a/c but otherwise a great place to stay! The gardins are beautiful and the kitchen is very handy to have.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I called 3 hours before checking in to confirm my reservation and it checked out. Upon arrival, I was told that i had cancelled it. I was charged another $60 in addition to the $47 I had paid through Expedia. Check out took 30 minutes while they went upstairs to check the condition of the room!!!!!!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very save and clean place. Enjoyed the kitchenette. Very friendly staff.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, clean, well located, very good value for money
Stayed 1 night in Sep 2019

6/10 Okay

Richard, New orleans

Disliked: Cleanliness, amenities
Nothing no ac and wifi suck and the housekeeping the will only fix the bed
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
This is a great hotel very neat but need to have access to get water or provide some water they had water in the hallway no cups This Hotel in a very safe location just bring snacks and water cause nothing is close by
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Suites jardin imperial Ni ac either a fan in the room
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in May 2019

8/10 Good

Alma Mia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great but the night before leaving it Was a phone call saying that we can’t stay later than 10:00.. According to the Hotel agreement check out is at 1200 mid day..
Stayed 2 nights in May 2019

4/10 Poor

Gaudy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Lovely but no AC
Lovely place, immaculate but the front desk lady was rude. There was no AC.
Stayed 1 night in Apr 2019

10/10 Excellent

Zoyla, Studio city, us

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful yard jardín. Very clean and harbours view.secure property and 24 hours security guards.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Only problem . It’s to far into the residence area
Stayed 2 nights in Jul 2018
Response from Managment on Aug 3, 2018
Thank you your opinion, we´re sorry we´re not close to the area you were looking for. Hope you have a good time staying with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice get away!
We enjoy Jardin Imperial as a get away. It is away from the main stream of traffic and tourist places. Quite and peaceful perfect for us. We can take our own food or go out to eat. Since we live in Guatemala we are familiar with restaurants and know where to go in the area. The room is spacious and clean. Amenities are few but we don't need them. Employees are friendly and helpful.
Stayed 2 nights in Jul 2018

10/10 Excellent

Tatiana, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel a lot to Guatemala. And its the best place to stay. I will always stay in Jardin for my travels to Guate. Its super close to Cayala and its about maybe 25 to 30 minutes to the city. It has been my 4th stay and I have never had anything bad to say about this place. I love how the room is basically a small apartment that has a kitchen where you can cook your own meals. I am glad I found this place. 5 STARS!
Stayed 4 nights in Jul 2018

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I stay there for six days, very nice and friendly staff, clean, confortable . The only knock is very dificult to get to the hotel from the main road because no signs posted until you are in front of the hotel after passing thru a security gate and a few twist and turns., even rhe locals don’t know where the hotel is located. Overall good place
Stayed 6 nights in Mar 2018

10/10 Excellent

Cecilia M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and confortable stay
I really liked the hotel and its location. It is an apartment. The guests must know that there are no services. The rooms are equiped with all in the kitchen to cook and wash the dishes.For me it was great. Also, the area has supermarket and places to eat. And it is a safe area. For street jogging it is also convenient, if done early morning.
Stayed 2 nights in Dec 2017

8/10 Good

Daniel, Elwood, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice, clean, friendly, safe, and well taken care of, also conveniently located close to airport
Stayed 4 nights in Dec 2017

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a protected site.
No AC. No fans. Only a few units have them. 24 hour guard was great. Staff go the extra mile. Windows are old and filter in cold or heat. Contains are not the type to stop sun light. So bring your blinder to sleep. Helicopters are used and one can hear then every day. Bring your earplugs just for that. Cable is lacking a bit. No movies to order what you see is what you get.
Stayed 9 nights in Nov 2017

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
suites jardin imperial
really enjoyable, really liked gardens and the peacefullnes
Stayed 3 nights in Oct 2017

10/10 Excellent

marry, guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very pleasant and comfortable very clean and the location is great
Stayed 1 night in Oct 2017

8/10 Good

Marcel, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn't my first time here... and I will surely go back. A quiet place, very good service. Clean and fairly close to the airport.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good during cool weather
As others commented, no air or fans in rooms. Not usually a problem in Guatemala, since it's the land of eternal spring. But try to get a room overlooking the garden and not the road. No air movement on the road side. And you hear every time the gate opens to let in guests. Also there are several neighborhood dogs whose barking can get quite annoying.

10/10 Excellent

carlos, el salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location quiet area
It is a nice and quiet location close to mall and food places, nice area

6/10 Okay

scuba, california

Liked: Staff & service
ok hotel
shower was cloggled and smell bad parking was so bad. wi fi terrible.

8/10 Good

Hector, Riverside, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Guatemala City Hotel
Great rooms. All the amenities for a long stay. Hidden in a private community. Difficult to locate. Safe area. Guarded. Staff was not flexible in terms of need. There are four in my family, the hotel was not flexible and had me pay for an additional room. A little flexibility would have gone a long way.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

BGWK, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to excellent shopping
Short taxi ride to Cayala shopping center. Nicest part of Guatemala City.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of Guatemala City's Zona 15, rooms are spacious. Very peaceful at night and cleaned throughly each day. Gardens are delightful

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Is safe..realy safe
beds aren't. Any good, can spleep good, is so expensive..you can get better Study's,hotel rooms. For $39

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a perfect place
It was amazing to spend my stay here. I go to Guatemala a lot. And it's was like being at home on vacation. They have everything you need. And everyone was so friendly. There was one complication, when I arrived (they didn't have me on record of me booking the hotel) but they did fix it and gave me room right away not knowing if I was booked or not. But like I said everything was fantastic. I enjoyed my stay in a very nice gated colony. Everything was beautiful even their garden and roof top. I will definitely be staying there again very soon. It perfect and affordable.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No A/C and cable TV didn't work
No A/C and cable TV didn't work.

10/10 Excellent

John, Ciudad San Cristobal, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great get away, relaxing!
Enjoyed the garden. Reception was not as friendly as it should have been. Check in is at 2:00 pm. We arrived at 2:50 pm and were told we would have to wait 10 minutes for room to be ready. (????) we waited 15. Parking attendant/guard was very nice. Over all it was a very pleasant time. Relaxing

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I expected.
Well the room is nice, but nothing is nearby. Not knowing the area, I ordered in-pizza practically my only choice. The place has nice gardens but no real lobby? no restaurant nor bar. Actually except for parking, the room and the garden there is nothing.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to relax
It's a nice place to relax because is so quiet and peaceful, It will be better if has a complete room service.

8/10 Good

Efrain v

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

julio, Los Angeles California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Excellent stay for the price there's a few things that can make this a better hotel. 1 no door "do not disturb " sign, everything to cook and no "salt" no body on duty after business hours if you need something. May not be so important but when you don't know the place it makes a big difference. Still great place to stay , I will give a excellent rating to the gate gards I think they are the most courteous people you se first and last .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Was exelent and confortableand god service. A feel lake a was at home.

10/10 Excellent

ian, vermont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and safe!
This is a great hotel. With a full kitchen and full bathroom and huge comfortable bed with a great view of Guatemala City! Very clean and in a gated community. Very nice!