Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Bermuda Dunes CA

Recommened

Posted Jan 21, 2015
Pros: very modern up to date facility
Cons: no suggestion on improvements
Location: no suggestions
the hotel was everything that we expected of a four star hotel clean and very comfortable recommended
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY, NY

Great looking hotel but short on staff.

Posted Jan 15, 2015
Cons: More staff. High Definition TV with more channels.
Location: Many things near by since its in a great location of the city.
Hotel is amazing. Pool is great. Really huge hotel and cafeteria was big as well. Perhaps due to the holidays, they were short on staff since I had trouble reaching a receptionist from my room. Also, being a top hotel, they do not seem to have a lot of the major channel and after being in the year 2014 they do not seem to have their channels with High Definition.
4 out of 5
Recommended
for Families
by A verified travelerfrom Bayonne, NJ

Nice hotel, Guayaquil not so much...

Posted Jan 5, 2015
Pros: Staff, pool, gym, level of service
Cons: Additional staffing at pool
Location: Stunk
The hotel was the highlight of our stay in Guayaquil. The city doesn't have much to offer in terms of sites and entertainment, thankfully the hotel pool and facilities served as a refuge from the dreary cityscape. The hotel staff was friendly and accommodating and went out of their way on multiple occasions to assist me and my family. The pool was very crowded and could've used more wait staff, but otherwise the hotel was great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Quito - Ec

Very Good.!

Posted Jan 3, 2015
Just the last vacations of the year, Xmas and new year.! Very very good place to stay.!
3 out of 5
by A verified travelerfrom Idaho

Elegant hotel fot those with expensive tastes

Posted Dec 21, 2014
The hotel is very nice, even elegant for the area. But it cost $58 USD for two for the standard buffet breakfast that is advertised as $17 per persona "todos". When in fact it is $28.95 per person. And a single Black Russian the evening earlier was $12. To pricey for us to return again.
Comment from Hotel Management
Jan 13, 2015 by Hilton Colon Guayaquil, Hotel Management
Dear traveler (Idaho), Thank you for sharing your important comments with us. It seems that there has been a misunderstanding regarding our rates at Café Colón. Our breakfast buffet is $28 per person and our afternoon tea, the service advertised at the entrance of the restaurant, is $17. This advertisement might have caused the confusion. Thanks again for allowing us to have the chance to clarify this misunderstanding and for having considered Hilton Colón Guayaquil as your destination. Best regards,
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Nov 17, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient, Friendly, and Efficient

Posted Nov 11, 2014
Pros: Convenient to airport and city
Cons: "approved" hotel taxi service was subjected to long waits - especially on a Saturday
Great hotel, good food, reasonable prices. However, don't expect to participate in any aerobic or spinning classes as they do not exist as advertised.
Comment from Hotel Management
Dec 2, 2014 by Hilton Colon Guayaquil, Hotel Management
Dear traveler, It is always our main priority not only to offer an excellent service but also to provide a great experience. Having this being said, we offer you our sincere apologies for the inconvenience. The information advertised will be immediately updated. Please know that we appreciate your kind comments and deeply thank you for sharing them with us. We hope to welcome you in a next opportunity. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Safe; convenient; great restaurants

Posted Oct 30, 2014
Despite all the warnings Guayaquil was safe, friendly and a wonderful experience. However, to ensure a happy ending to any venture outside the hotel please be sure to use the hotel cabs. Also, never mind the tour books telling you ATMs are everywhere- they are not!
Comment from Hotel Management
Dec 2, 2014 by Hilton Colon Guayaquil, Hotel Management
Dear Traveler, It is not only our main priority to provide our guests excellent service and comfort, but also to make sure that they enjoy the overall experience during their stay. We hope to welcome you soon in our hotel. Kind regards,
4 out of 5
Recommended
for Personal Event
by Georgia

This traveler left a rating score only Posted Oct 23, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom quito

A classical

Posted Oct 12, 2014
Maybe not the newest but for sure the best place.
Comment from Hotel Management
Dec 2, 2014 by Hilton Colon Guayaquil, Hotel Management
Dear traveler, We appreciate your kind comments. We look forward to welcome you again! Best regards,