Ratings based on 137 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great stay!

Posted Jul 20, 2015
I stayed at the hotel for the night on my way to Galapagos. The hotel offers complementary shuttle from/to airport, which i coordinated via email prior to my arrival. Staff was great and everything was perfect!
Comment from Hotel Management
Jul 22, 2015 by Channel Manager , Hotel Management
Dear Ana, Thank you very much for your review. We are delighted to read that everything was perfect during your stay. It would be a pleasure to welcome you back. Best regards, David Vallet Segovia Channel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Fantastic All Around!

Posted Jul 14, 2015
Pros: The customer service was fantastic. Ex: We had a reservation for 3 people in a room with a king bed and a sofa bed. Sofa bed was made up at arrival.
Cons: I have to think hard to come up with something to improve, but I would say the only aspect that could be improved was the bed. It was a little hard.
We stayed at several hotels during our stay in Ecuador, ranging from local bed and breakfast to five star hotels, and this hotel was by far the best! Everything from the airport shuttle, to front desk staff, quality of food, gym, to cleanliness and comfort of room was fantastic. Add in the competitive cost, it far out ranks all the others we experienced.
Comment from Hotel Management
Jul 16, 2015 by Channel Manager , Hotel Management
Dear Susan, Thank you very much for your kind review. We are happy to read that you had a fantastic stay and were able to enjoy our facilities, gastronomy, rooms and service. It would be a pleasure to welcome you back. Best regards, David Vallet Segovia Channel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador

Posted Jul 1, 2015
Unbelievable Service and staff. Goes far beyond the expectations of a great hotel.
Comment from Hotel Management
Jul 3, 2015 by Channel Manager, Hotel Management
Dear wayne, Thank you very much for your review. We are delighted to read that our service and staff were beyond your expectations. It would be a pleasure to welcome you back! Best regards, David Vallet Segovia Channel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from GV

Cerca de todo

Posted Jun 29, 2015
Es un hotel muy limpio y cerca de todo, con personal muy amable
Comment from Hotel Management
Jul 3, 2015 by Channel Manager , Hotel Management
Estimada Jeaneth, Muchas gracias por compartir sus comentarios y por destacar nuestro personal y ubicación. Esperamos su pronto retorno. Atentamente, David Vallet Segovia Channel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 13, 2015
They are determined to please you. Would like a few more English speakers, as my Spanish is about nonexistent.
Comment from Hotel Management
Jun 16, 2015 by Channel Manager, Hotel Management
Dear Guest, Thank you very much for your review. We appreciate your observation regarding more English speakers in our staff. It would be a pleasure to welcome you back. Best regards, David Vallet Segovia Channel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from austin, tx

Very nice clean hotel great staff great food

Posted Jun 7, 2015
Great location better than expected will definitely return!
Comment from Hotel Management
Jul 1, 2015 by Channel Manager, Hotel Management
Dear Bill, Thank you very much for your review. We are thrilled to read that we met your expectations and that you will definitely return. We are looking forward to your next stay. Best regards, David Vallet Segovia Channel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2015
The rooms are very nice. The facilities are a bit dated. The front desk staff were helpful but not really impressive.
Comment from Hotel Management
Jul 1, 2015 by Channel Manager, Hotel Management
Dear Guest, Thank you very much for your review. We appreciate your nice words on our rooms. It would be a pleasure to welcome you back so you can enjoy one more time of our renewed and modern rooms. Best regards, David Vallet Segovia Channel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Reno

Excellent location and staff. So eager to help!

Posted May 21, 2015
Pros: Service,spacious rooms and food.
Cons: Better value wine prices.
Location: See above.
Guayaquil deserves another look from those who have travelled in past years. It is an upward trending city with excellent restaurants and places to visit -- Malecon, Las Penas, yacht clubs, and other tourist attractions.
Comment from Hotel Management
May 25, 2015 by Channel Manager , Hotel Management
Dear Steve, Thank you very much for your review. As you mentioned, we are located a few minutes away from main touristic attractions of the city. We are happy to read that our staff was helpful during your stay. We are looking forward to your next visit. Best regards, David Vallet Segovia Channel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Posted May 13, 2015
Helpful and kind staff. Great breakfast buffet selection. The pool and patio need a little updating and care.
Comment from Hotel Management
May 15, 2015 by Channel Manager, Hotel Management
Dear Michael, Thank you very much for your review. We appreciate your comments on our staff and breakfast. Your feedback on the pool and patio are very welcome. We are looking forward to your next visit. Best regards, David Vallet Segovia Channel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Great hotel in downtown Guayaquil

Posted May 3, 2015
Cons: They could use top sheets in the beds. They had beautiful comforters that were covered by cotton duvets but it was too hot.
Rooms were very modern which was a nice get away from the crowded and very hot city. The thing that made our stay was the staff. They could not have been more helpful and attentive....from the front desk to the concierge to the bar and restaurant staff at all the restaurants. Even the bag handlers and lobby folks were friendly and helpful. And they have what is considered to be the best brunch/breakfast in Guayaquil...and it was pretty spectacular.
Comment from Hotel Management
May 5, 2015 by Channel Manager, Hotel Management
Dear M, Thank you very much for your review. We appreciate your kind words on our staff, bar and restaurant. Our main goal is to fulfilled our guests' expectations and make them feel like home. It will be a pleasure to welcome you back. Best regards, David Vallet Segovia Channel Manager