Arcade

Reviews of Hotel Palace Guayaquil

4 out of 5
Hotel Palace Guayaquil
Chile No # 214 y Luque, Guayaquil, Guayas

Reviews

9.2

Wonderful

Rating 10 - Excellent. 502 out of 799 reviews" "
Rating 8 - Good. 239 out of 799 reviews" "
Rating 6 - Okay. 40 out of 799 reviews" "
Rating 4 - Poor. 10 out of 799 reviews" "
Rating 2 - Terrible. 8 out of 799 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nanssy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff
Stayed 6 nights in Mar 2024

8/10 Good

Samuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need more tv channels in English. Brochures for places to visit. Everyone was really nice and friendly.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nanssy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive service
Stayed 3 nights in Feb 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is nice clean has AC good shower good area central to everything..
Stayed 4 nights in Jan 2024

2/10 Terrible

Belén

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeper STOLE my perfumes from me (all 4 came in the DutyFree bag) Went for lunch with family; came back, room was ok -but beds poorly made.
Stayed 1 night in Jan 2024

10/10 Excellent

LUIS, Woodhaven

Stayed 3 nights in Dec 2023

10/10 Excellent

Jose

Stayed 1 night in Dec 2023

10/10 Excellent

LORENA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my mother 10 beautiful days at Palace Hotel. It exceeded my expectations. Room was great and clean. Staff very friendly always willing to help us. Transportations very safe for 10 days. Palace hotel has it own car service. I did so many errands andall secured . Free buffet breakfast for 10 days 2 people excellent. Location convenient to Bank, restaurants, drugstores, mainnstreets ,malecon rtc. Definetely i will come back with the eest of my family . Thanks Palace
Stayed 10 nights in Nov 2023

10/10 Excellent

SANTIAGO, weston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Excellent breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Derrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel was exceptional! It is also very close to restaurants, the Malecón, and the airport. The room and bathroom were really clean. They have many options for breakfast, which was included in the price. We really enjoyed the fresh juices and made to order eggs. I would recommend this hotel for anyone coming to Guayaquil or as a layover for a trip to the Galápagos.
Stayed 1 night in Nov 2023

10/10 Excellent

Mina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the malecon. Typical city noise.
Stayed 1 night in Nov 2023

8/10 Good

ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Karen

Liked: Cleanliness, staff & service
The room was large and the bed was comfortable. There was a restaurant in the hotel, open until 10 pm. The downside was that the food was expensive.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the colonial district
Great few days at Hotel Palace. Perfect location to visit the colonial district and the Malecon. Comfortable room and nice breakfast buffet. Great staff. A good place at a nice price so we will stay again if you are back in Guayaquil.
Stayed 3 nights in Oct 2023

8/10 Good

Ilajil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
#Perfumeoverload
Easy Check in, accommodating/friendly staff. Location is walkable to restaurants and Malecon. The only complain i have is the room smells with strong perfume that gave me a headache. We have to open the window for a good 30 mins. Breakfast is Ok.
Stayed 1 night in Oct 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed it!
Stayed 1 night in Sep 2023

6/10 Okay

Juan Antonio

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
good location but the rooms and lobby look a bit tired. internet didnt work at times as well as the TV, it kept going off line or sticking. ok food and ok service.
Stayed 3 nights in Oct 2023

6/10 Okay

Arcangelo

Liked: Cleanliness, staff & service
Stayed 12 nights in Oct 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members very polite.
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Quiet. Excellent breakfast. Great location
Stayed 2 nights in Sep 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional excellent service
Stayed 2 nights in Sep 2023

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
My Go-To Hotel
When I fly into Guayaquil I most times have to stay overnight for my next leg of my journey. This is my favorite go-to hotel in Guayaquil.
Stayed 1 night in Sep 2023

8/10 Good

Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has some positives: its location is close to the Malecón, Parque Iguana and some restaurants. Unfortunately, there are a lot of homeless people nearby. The breakfast was good and there are sufficient options. The gym was satisfactory, but needs towels and a water dispenser. It was okay for 2 nights.
Stayed 2 nights in Sep 2023

10/10 Excellent

gabriela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gracias, muy todo como siempre
Stayed 1 night in Aug 2023

10/10 Excellent

Moti

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to all shopping center taxi stations restaurants and very nice stuff
Stayed 6 nights in Aug 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Taxi service available. Good breakfast. Dinner at restaurant a little expensive. Area of town is not the best but it’s close to airport and perfect for 1-2 nights.
Stayed 1 night in Aug 2023

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there under a medical emergency situation after experiencing a heart attack and spending three weeks in the hospital. Everyone was extremely understanding, helpful and courteous to me. I hope to be able to go back for a visit when I am in better health and can appreciate the stay.
Stayed 2 nights in Aug 2023

8/10 Good

samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was pretty good all around. Arrived in the middle of the night and greeted by a doorman who let me in. Elevators only work with key cards so you know your floor is secure. The room was good and the beds were comfy. AC was good and water pressure was awesome. I ate in the restaurant and ordered room service. Both were great experiences. The hotel is right downtown so there is some noise to contend with.
Stayed 5 nights in Jul 2023

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was good for my stay but nothing special that makes this place stand out.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff the room was nice and clean, breakfast was very good. We would stay there again. The outside surrounding area is typical for the area.
Stayed 1 night in Jun 2023

10/10 Excellent

Fredi

Stayed 1 night in Jun 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Not in the safest area. Nice buffet breakfast included. All the staff is courteous and helpful. We didn’t arrive until midnight and hotel was well staffed even at that hour.
Stayed 1 night in Jun 2023

10/10 Excellent

America

Stayed 1 night in May 2023

10/10 Excellent

Mara, North Miami Beach

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent staff and service !!!
Stayed 4 nights in Mar 2023

10/10 Excellent

Eric

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service! Receptionist was great!
Stayed 1 night in Mar 2023

10/10 Excellent

Diego

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great plce for business travel
Great place to stay for a business trip. Clean room, included breakfast. Surroundings are not that safe but it is not the hotel guilt.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for business travel
Room was clean, food was great. Attention from the staff in the restaurant could be better.
Stayed 1 night in Mar 2023

6/10 Okay

Eric

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist charged my card for some of the rooms I booked, but they had already been paid for. He later realized it was a mistake and had to reverse the charges on my credit card.
Stayed 1 night in Mar 2023

10/10 Excellent

lawrence

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quality throughout. This was the 4th time I stayed at the hotel everythink is top rate. Very professional staf. Breakfast was superior. The only small issue is that the carpets had a oder that was unpleasant
Stayed 1 night in Mar 2023

8/10 Good

Alfredo

Liked: Staff & service, amenities, property conditions & facilities
It was good, but someone kept calling my room at night time 🤔
Response from Iván on Feb 9, 2023
We are very sorry for that inconvenience Alfredo. Room calls are only made when there is some important information to give to the guest. In any case, we must take care that they are not carried out during rest hours. Thank you for sharing your comments with us.

10/10 Excellent

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great the staff was great the room where great nice and clean
Stayed 4 nights in Jan 2023
Response from Iván S. on Jan 25, 2023
We love knowing that we left pleasant memories of a wonderful stay. Thanks for sharing Alfonso

10/10 Excellent

Oswald A.

Liked: Cleanliness, property conditions & facilities, room comfort
Excepcional
This is my go to hotel, the service is always good every single time I have stayed there. Friendly staff, clean room with all the amenities as well as bathroom. Good restaurant with delicious breakfast made to order and a good selection of food for either lunch or dinner. Safe area and close proximity to airport.
Stayed 1 night in Dec 2022
Response from Iván S. on Dec 15, 2022
Oswald, we are delighted to know how much you enjoyed your stay. We are very encouraged to share your comments with the entire staff, and we will do so. We hope you had a good return home

10/10 Excellent

Ezekiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very comfortable, quiet and well-located. The staff is attentive. The breakfast was just ok, and Guayaquil as a city is not particularly pleasant at all. If you need to be in town for business or have a few days to spend, the location is great. I felt safe at all times.
Response from Iván S. on Dec 12, 2022
Thank you for sharing your experience Ezekiel, we are pleased to know that you were able to feel welcome and well cared for during your stay. Many congratulations and well-being to you.

10/10 Excellent

Don

10/10 Excellent

Oswald A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excepcional!
Good hotel with exceptional service, friendly staff, nice clean room with all the amenities, clean bathroom, good restaurant with made to order breakfast as well as delicious lunch and dinner. This hotel is my favorite when visiting Guayaquil, located in the heart of downtown which is also a safe location.
Stayed 1 night in Nov 2022
Response from Iván S. on Nov 23, 2022
Thank you Oswald, you cannot imagine the great motivation we feel when reading such a detailed experience of a stay at our Hotel. Worth sharing with all the staff. Thank you for always choosing us

10/10 Excellent

Cory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far Exceeded Expectations
From the moment of arrival to this property, I was impressed. I had just finished a 2-week mission trip in Southern Ecuador and was returning to Guayaquil in order to fly back home. I needed place to stay overnight before flying out the next afternoon. My two brothers traveled with me, one was staying over night and flying out with me and the other was flying out that night very late and just needed a place to rest and relax before his 1am flight. I explained this to the lady checking me in and she very graciously offered a set of towels for my brother so that he could shower before his flight even though he was not a registered guest. Every single employee that I interacted with at this property treated me like royalty and with utmost courtesy. The property is very well maintained, clean, comfortable, quiet, and feels very safe. This truly was one of the best hotels I've stayed in, in years. I will ALWAYS come back here if ever I am in Guayaquil. Thank you for making the experience so very pleasant and comfortable for us.
Stayed 1 night in Nov 2022
Response from Iván S. on Nov 30, 2022
Hi Cory,It far exceeds the excitement and motivation that reviews like yours make us feel. Thank you for allowing us to be part of a moment of rest and comfort as a family, thank you for choosing us. Here we will be waiting for you with open arms on your next visit.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They tricked you with the room pictures. The room was in a run down condition, smelly, not clean. The hotel needs renovation. The breakfast was Ok. If you need to communicate with the Hotel from USA you need to text them through Wasapp, they don't answer the phones. We asked for an airport pick up. The "Taxi" they sent overcharge us even after the Hotel gave us a flat rate that was already twice the regular rate.
Response from IvanS on Nov 4, 2022
Luis is unfortunate what he exposes in his comment. Remember that we can attend and solve any inconvenience, when our guests tell us about it. Apparently there were no comments with the staff, or the report of anything new during your stay. You should know that we are here to serve and improve your experience before you leave.