Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from guayaquil

Excellent (best for the price) in the city

Posted Aug 10, 2014
Everything was great. ..Location, service, etc. Wouldn't change a thing. ......................... ..
5 out of 5
Recommended
for Everyone
by A verified traveler from alexandria va

Location and value

Posted Aug 10, 2014
Pros: Service and location and facilities in the rooms. Eg wifi
Cons: Nothing
Location: So much to see all the main tourist and historical sites
I was delighted to find the home of an older friend who lived in the downtown area during the Second World War. Only because the owner overhead his staff trying to find a street address that was the former name of the street! It was an amazing chance because I'd given up trying to find it on a map.
4 out of 5
Recommended
for Everyone
by A verified traveler from Palm Springs

Nice place to stay before and after Galapagos

Posted Aug 9, 2014
Location: Centrally located in downtown Guayaquil.
We stayed at this pleasant hotel for one night prior to our trip to the Galapagos and couldn't have been more pleased. Room was clean, showers hot and staff pleasant and accommodating. They have a restaurant downstairs which ser4ved decent meals. Would definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Very comfortable!

Posted Jul 28, 2014
Pros: The staff was very polite and helpful.
Cons: Nothing.
Location: The hotel is very close to the beach.
The hotel has a great location, the staff is helpful, and the facilities are clean and in good condition.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

High quality hotel

Posted Jul 28, 2014
Pros: Restaurant, the beds, value for for money
We only stayed one night in transit so did not do any sightseeing. In terms of quality, this hotel has excellent staff, extremely comfortable beds and quality bedding. Good sized rooms. The restaurant was really good as well. I would highly recommend it as excellent value for money. Note - we found out the hard way that a taxi to this hotel should only cost around USD $5 to/from the airport. The taxi the hotel booked us was $5, but the one we arranged at the airport on arrival was $20 and he drove us a long way around.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Affordable luxury

Posted Jul 21, 2014
Location: The hotel is located conveniently close to the international airport and intercity bus terminal and is surrounded by upmarket city shops.
We stayed overnight while in transit, but were disappointed not to be staying longer. We had to leave at 6am to catch our flight. As we had read they would, the friendly hotel staff offered and provided us with breakfast to go. Our room was spacious, clean, comfortable and wonder of wonders, had enough light! Little touches like USB-charging points near the bedside table and shoe-cleaning products being provided really made a difference, not to mention the complimentary welcome cocktails! The staff spoke excellent English and were all helpful and friendly. We ate an excellent and well-priced dinner in the hotel's restaurant, which had the advantage of allowing a view of the passing foot traffic.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Downtown area close to everything

Posted Jul 1, 2014
Pros: Everything! Very nice hotel. The staff was extremely helpfull.
Cons: No pool.
Location: Close to everything. Walked to park of the iguanas,the historical churches and the most impressive board walk ( EL MALECON ) i have ever seen.
The hotel staff arranged for our pick up at the airport, provided map and instructions on how to get to the points of interest gave us complimentary drinks.The rooms were very modern,and beds very comfortable.Only stayed one day wish way had more time.
Comment from Hotel Management
Jul 22, 2014 by Karen, Hotel Management
Dear Guest, Thank you very much for your feedback. We are glad that your stay at the hotel was nice and that you could enjoy the main turistic attractions of the city. We hope to have you back very soon. Remember that our hotel is your hotel. Many greetings,
5 out of 5
Recommended
for Everyone
by Nichole from Los Angeles, CA

Clean, modern, quiet, exceptionally helpful staff

Posted Jun 10, 2014
Clean, modern, quiet, exceptionally helpful staff, excellent breakfast with tons of food. Only downside is the area in which it's located appears to shut down after dark, thus limiting restaurant choices. But during the day it's a lively and exciting neighborhood just 5 minutes from the waterfront.
Comment from Hotel Management
Jun 16, 2014 by Lorena, Hotel Management
Dear Guest: Thank you very much for sharing your comments with other travellers. Cleanliness is the priority of our housekeeping department, thanks for mentioning it. We are happy to read that our staff was helpful and the breakfast was excellente! We have an ongoing commitment to satisfy our guests. Please come back soon, we will be expecting you. Best Regards, Lorena
5 out of 5
Recommended
for Everyone
by Hank from Chicago

Very clean and near the malecon.

Posted Jun 4, 2014
Pros: Clean and comfortable.
Cons: Nothing.
The Hotel Palace Guayaquil was perfect from check in to check out. Front desk was friendly and efficient, the room was large and clean, and the dining room was excellent. All in all a great experience1
Comment from Hotel Management
Jul 22, 2014 by Karen, Hotel Management
Dear Guest, We are glad to read that your stay at the hotel has met your expectations. We strive to provide our guests with an exceptional service and make them feel as if they were at home. Hope to have you with us again in a near future. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from CT, USA

Great location, beautiful hotel.

Posted May 26, 2014
Great location, full amenities and wifi in rooms. Definitely great value.