Daily continental breakfast (USD 4 per person)

Reviews of Hotel Suites Guayaquil

2.5 out of 5
Hotel Suites Guayaquil
Av Leopoldo Benitez y Av Hermano Miguel, Mz 2, V9 Diagonal Sanduche El Chino, Guayaquil, Guayas

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 56 reviews" "
Rating 8 - Good. 16 out of 56 reviews" "
Rating 6 - Okay. 7 out of 56 reviews" "
Rating 4 - Poor. 6 out of 56 reviews" "
Rating 2 - Terrible. 8 out of 56 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

serena, Altamonte Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal de la propiedad muy atento, antes de llegar se comunicaron conmigo y me contestaron todas mis preguntas. Tanto la Sra. Yolanda como el chico de la recepción. Parking dentro de la propiedad, servicio de laundry. El desayuno caliente. El check in rápido, aire acondicionado y la cama muy cómoda. Lo recomiendo.
Stayed 1 night in Feb 2024

10/10 Excellent

Buford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My sister is unable to climb stairs. They gave us a room on the ground floor. The room and beds were good. They set up transportation to the airport for us. Overall it was a good stay.
Stayed 1 night in Aug 2023

2/10 Terrible

Nicholas, Chicago

Stayed 1 night in Nov 2022

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Eliecer

Stayed 1 night in May 2022

2/10 Terrible

Wilmer

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Charge me $40 for this ! And the receptionist lady was so rude. I couldn’t get breakfast because supposedly it was until 9:00 am I got to the reception at 9:03 !never staying there again
Stayed 1 night in Sep 2021

2/10 Terrible

Brad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Well, first of all, without warning, we were told on our day of arrival that the hotel is actually close for “ maintenance “ which meant alternative hotels were options but their addresses were not findable or the quality below acceptable. We ended up kissing off the entire cost & reservation and stay at The Holiday Inn , which was great. Hotels.com offered no help so in the future just book at a Holiday Inn.
Stayed 1 night in Apr 2021

10/10 Excellent

Joel Acacio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to airport. The staff was amazing and dry helpful. Slightly hard to find but well worth it once we did.
Stayed 1 night in Feb 2020
Response from clara on Feb 28, 2020
thank you so much for your review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Mario on Mar 4, 2020
Nos hubiera gustado saber la razón de su puntuación.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room #2 was gigantic, clean, and air conditioning worked great.
Stayed 1 night in Jan 2020
Response from clarita on Jan 31, 2020
amazing review thank you!

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Clarita on Nov 26, 2019
Thank you so much, we value your opinion

10/10 Excellent

Victor

Liked: Cleanliness, staff & service
Ecuadorian dishes on the Breakfast buffet. Courtious staff.
Stayed 1 night in Jul 2019
Response from clara on Jul 23, 2019
Thank you so much for your review. We hope to see you next time you visit Ecuador

6/10 Okay

gswgri, West Greenwich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this property based on this recommendation on the website of Hospital de la Mujer, where my daughter was in the ICU due to severe preeclampsia - "Suites Guayaquil is located in front of the Guayaquil Airport, 2 minutes from the Hospital de la Mujer". NOT TRUE. I booked this property and was actually somehow given a room in Hostal Murali, which is a $3-5 dollar cab ride away from the hospital. I was VERY happy with the hotel - the grounds, the room, the common areas, the staff, the breakfast. It was wonderful. But is was much further from the Hospital than I was led to believe. I would have minded less if they had said "a 3-bedded room is only available at our associated property, Hostal Murali." But they did not. If I had the occasion to need a room in Guayaquil for another reason, I would definitely consider the Hostal Murali. One more thing - I was whatsapped by a taxi driver for the hotel who came to the airport with a sign with my name on, helped me with my bags, and delivered me to the hotel for what I recall was $5.00. As a frequent traveler to Ecuador, I LOVED this service. But most taxi drivers could not find Hostal Murali and there is no sign. Yet...the property is a former private house and the carved wood doors and etched glass doors were exquisite...and there was a lovely small garden adjacent to the breakfast area. And TBH the breakfast was excellent, especially compared to the hotel I moved to to be closer to the hospital.
Stayed 3 nights in Jun 2019
Response from mariam on Jul 4, 2019
we are very sorry for the inconvenience as we explained to you personally, we try our best to offer the best service possible. So glad you loved our hotel.

8/10 Good

Verified traveler

Liked: Staff & service
Not Bad for 50 bucks
We just stayed here a night after a long day of traveling. It was a bit dirty and run down but not bad for $50.
Stayed 1 night in Nov 2018
Response from Revenue Manager on Jan 14, 2019
thank you so much for your review it helps us improve

2/10 Terrible

timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS
This placed left me stranded in a foreign country at midnight after travelling for 20 hours. they tried to cover themselves by emailing me the day I was travelling.I had no access to email that day. When I say cover themselves. my sister who speaks fluent Spanish talked to them two days in a row before I arrived. " Yes he's coming, you have his reservation correct?" They said "Timothy, yes we're expecting him." The next day "Can you pick him up at the airport?" They said "Yes it's $5.00" NO CAR,NO ROOM NOTHING! They left me at the mercy of a cab driver at midnight in a foreign country. Hotels.com should remove them and never do business with them again.
Stayed 1 night in Jun 2017

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight option near the Guayaquil airport
The Hotel Suites Guayaquil has a nice, clean environment for a quick, inexpensive overnight stay going in or out of the Guayaquil airport. They had arranged for a driver to pick me up at the airport which was especially great because my flight got in two hours late at 11 pm. The lady at the reception was friendly and kind. The room was clean and modern. It could have used a few more electrical outlets. They don't offer a breakfast and there are few options in the immediate area to get food in the morning. The Mall del Sol is close for food or shopping. Overall I thought it was good overnight option near the Guayaquil airport and will stay here again if I get in to Guayaquil late or have an early morning flight.

2/10 Terrible

Amy, Massachusetts

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left a book in the room, they will not send to me
My young daughter left a small box (size of a small paperback book) with cassette tapes of books she borrowed from the library. The hotel confirmed that they had found it, but they will not send it to us. I have asked 5 times and of course, agreed to pay for any packaging and shipping fees. Still no word. As these were library books, I am now being charged $180 to replace the books. I am so angry and frustrated with this hotel and their terrible service!!!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotelclose to the airport. Caring staff.
I had just been to the funeral home and collected my husband's ashes as he had died in Ecuador. I was visibly upset and desk clerk was very sympathetic and brought me a cup of tea and checked on me a couple of times. They had the taxi there on time. A very pleasant experience in a very stressful time

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCEPT THE REAL EXPENSIVE HOTELS NOTHING AT THE AIRPORT IS IN A GREAT NEIGHBORHOOD THIS IS A $4 RIDE AND 5 TO 7 MINUTES IN TRAFFIC

4/10 Poor

Tonja, Cedarville, California

Liked: Staff & service
Be warned!
Overall this would not have been a bad deal, but we agree with some of the other reviews in that it was a little scary. There is no sign on the hotel and the name Hotel Suite is a little misleading. We would have NEVER found it had the woman not run into us on the street. Then they put us in a car and took us to another place. The new place was on a very busy street next to a car dealership and had no hot water. Overall the price was too high for what we got. Nice enogh people, but no English and we were not sure what was going on. Next time I would spend a few dollars more and stay in a bigger place.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
close to airport
Great location for airport but good luck finding it.No signage at all anywhere on building.clean basic rooms good value.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. I will return.
Everything superior for a 8 room hotel.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Not for the cold
We came to the hotel and were immediately taken to a second building several blocks away that was simply a brown door beside a car dealership. This seemed pretty sketchy, but the room wasn't bad at first glance. We had some confusion over payment because of how Expedia did/did not process the payment. The very large tattooed driver was super helpful, and I really wish I could give the place a better review. However, there was only a single towel, and there was no hot water to wash or shower. For ~$67 in Ecuador, hot water should be expected. The gentlemen that helped us though were outstanding. If they are able to iron out a few of the rough edges, and make it a little less sketchy, I would recommend this place.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
very clean and tidy. very clean and tidy.very clean and tidy. very clean and tidy

8/10 Good

John, Deltona, Florida

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Suites Suayaquil - switch-up
Hotel reserved was impossible to find, because city has both a street name and street number for each street - nice policeman lead me to vacinity, where hotel (not signed or marked) was. Owners who spoke no english told me to follow someone to another hotel - without explaining why me reservation was changed. Followed guy through maze of streets to new building - which was fine (again no one spoke a word of english). I was OK with the change, but it should not have occurred. Also contract said taxes included in rate, but I was charged taxes on top of rate agreed upon.

2/10 Terrible

Bryan

Old and contaminated
Stayed 1 night in Mar 2024

4/10 Poor

Christian, Gatineau

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I reserved with Hoteles Guayaquil Suites. Expedia gave me a itinerary number but I got no confirmation number from the hotel. Weeks before my arrival I contacted the hotel to asked some questions and Yolanda kindly answered them. On the arrival day, I went to the hotel address but they did not have my reservation. I contacted Yolanda using WhatsApp and she told me that the address was wrong on Expedia. 30 minutes later, she came to pick me up and brought me to another close by hotel that had my reservation: Air Suites. The hotel was just ok, room was small and clean but corridor and neighborhood was very noisy. This was a confusing experience but Yolanda made it better.
Stayed 1 night in Oct 2023

8/10 Good

Angy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar ideal para hospedarte si estás de tránsito, es un hotel sencillo pero mantiene estándares de limpieza y atención.
Stayed 2 nights in Jul 2023
Response from Yolanda on Jul 27, 2023
Gracias srta Angy fue un gusto atenderla. Estamos a las órdenes cuando desee hospedaje.

8/10 Good

Leonardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

4/10 Poor

HUGO

Stayed 2 nights in Jul 2022

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y muy buena atención, excelente...
Stayed 1 night in Dec 2021

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, property conditions & facilities
Me gusto que el lugar esta limpio, buena ubicacion, cerca del aeropuerto. No me gusto que fui al counter en la noche a solicitar una frisa extra y el caballero que me atendio me dijo que bajara el aire, le dije que esa era un opcion pero no podia, me indico que el Hotel estaba lleno y que no tenian mas frisas. Me parecio una excusa.
Stayed 1 night in Aug 2021

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable lugar, la atención del personal excelente y muy amables. Ubicado a pocos minutos del aeropuerto.
Stayed 1 night in Dec 2019
Response from clara on Jan 20, 2020
thank your for your review

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from clara on Jan 20, 2020
thank you for your review

8/10 Good

MJ, Chile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio, cómodo y acogedor. Ubicación conveniente, cerca del aeropuerto. Buen desayuno incluído en la tarifa. Excelente servicio y actitud de la persona en recepción, presta a resolver dudas y ayudar. La comunicación por WhatsApp puede mejorarse, ya que varias personas manejan distintos números y no parecen muy coordinadas. Definitivamente volveré.
Stayed 1 night in Dec 2019
Response from clara on Jan 20, 2020
thank your for your review

6/10 Okay

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es nuevo y limpio, lo que no me gusto es que, al llegar no podia cancelar con tarjeta de credito, pues no tenían datafast; ademas los baños no contaban con mas toallas o papel higiénico.
Stayed 1 night in Oct 2019
Response from clarita on Dec 2, 2019
Thank you for your review, were sorry for any inconvenience

10/10 Excellent

Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo bueno es que esta cerca del aeropuerto y Centro comercial. Lo que no me gustó es que El minibar no tiene nada para consumiry el transfer Al aeropuerto te lo cobran aunque diga free, por lo demas es seguro y tranquilo
Stayed 1 night in Aug 2019

2/10 Terrible

DIEGO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
UN ASCO!!!
Cuando llegue al hotel, el “señor” que estaba en la recepción me indicó que el hotel estaba lleno, y que ya llamaba un taxi para que me lleven a una hostal!! Que la reservación no la había visto !! Que clase de hotelucho este.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
No hay señalización y no aceptaban tarjeta de crédito
Stayed 1 night in Jul 2019
Response from Señora on Aug 2, 2019
Gracias por la calificación, tomaremos encuenta su recomendación.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from mariam on May 14, 2019
Thank you for your review

8/10 Good

Juan

Liked: Cleanliness
Disliked: Staff & service
Le faltan comodidades principalmente en el baño
Stayed 1 night in Feb 2019
Response from Carlos on Feb 21, 2019
Estimado Juan Gracias por su observación hacemos lo posible por mejorar cada dia.

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2018
Response from Revenue Manager on Jan 14, 2019
thank you

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

José

Liked: Cleanliness, room comfort
Quisieron cobrar nuevamente impustos y la recepcionista no sabe como hacer el cobro con tarjeta de crédito y quería en efectivo. Además el hotel que solicite no me dieron y me enviaron a otro disque del mismo dueño. Los demás empleados mis agradecimientos.

4/10 Poor

cicero morais, Quito, Ecuador

Liked: Cleanliness, staff & service
Es uno hostel
Es uno hostel com las habitaciones padrón no tiene lujo son simples e bien cuidado.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable cerca al aeropuerto y Mall del Sol
Es la segunda vez que alojamos en este hotel. Es conveniente cuando viajamos al extrajero (de Cuenca al EEUU) coger un bus entre Guayaquil y Cuenca y coger un avion a los EEUU. Lo unico inconveniente del hotel es la falta de un ascensor. Esta vez teniamos 6 maletas pesadas y nos dieron un cuarto en la planta baja. El cuarto en el tercer piso tiene ventanas grandes y un balcon pero lo de la planta baja no. No todos los taxistas conocen el hotel. Pues, es pequeno y anonimo. Se nota de noche por los muchos luces y todo pintado blanco -- pero sin nombre puesta afuera.

6/10 Okay

Cheryl, Cuenca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable pero sin ascensor o agua caliente
El hotel esta cerca al aeropuerto y Mall del Sol. El cuarto es amplio, hay cocina and espacio comun, y terraza en segundo piso. Los unicos unconvenientes son: falta de ascensor y falta de agua bien caliente. This hotel/hostel is convenient to the airport and "Mall del Sol." The 3rd floor room was lovely, with comfy bed and large windows. There is a 3rd floor communal terrace, kitchen and living area that I had not expected. The lack of an elevator and of hot water will make the think twice about returning. My husband says he showered with water that was room temperature.