Ratings based on 10 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

One day stay, but real help with car...

Posted Sep 9, 2014
Pros: The front desk staff...
Cons: Everything was okay...
Location: Large expensive mall next door (over road) with walkway and lots of America food options. Very safe area of city for starting out from...
We only stayed 1 night here, but the staff was great and a wonderful breakfast. Softest bed in Ecuador for sure, but still hard. :( We left our car with them for a week while in the Galapagos and it was a very easy process vs. leaving it at the airport. Secure area to park too. The lady at the front desk was friendly and went out of her way for us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogotá

Good hotel near Mall del Sol.

Posted Sep 4, 2014
Clean room. Just what you expect from a Sheraton. Good breakfast buffet.
5 out of 5
Recommended
for Everyone
by Peter from UK

Best airport hotel

Posted Apr 24, 2014
Super hotel, huge room. Staff couldn't have been better. Will go again for sure.
Comment from Hotel Management
May 22, 2014 by Hotel Sheraton, Hotel Management
Dear Guest, I was very pleased to read how much you enjoyed your stay with us and I would like to thank you for letting us know how impressed you were with the service you received. Your kind comments are greatly appreciated. Our team read your appreciation and they feel very happy having given you an unforgettable experience. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. Best regards.
Comment from Hotel Management
May 21, 2014 by Hotel Sheraton, Hotel Management
Dear Guest, Thank you for taking the time to let us know about your experience at our Hotel. It's always important for us to receive feedback about our services. We feel very grateful for your kind words regarding our Hotel and Staff. We really appreciate your perception, we will do everything to mantain and improve our service each day. We are looking forward to see you soon. Kind Regards, General Manager Sheraton Hotel Guayaquil
4 out of 5
Recommended
for Everyone
by Jen from Florida

Great airport option

Posted Feb 27, 2013
Pros: Easy access from airport
Location: Close to airport
Free shuttle to hotel, close and easy access. Nice rooms and breakfast buffet.
4 out of 5
Recommended
for Everyone
by jen

Airport convenience

Posted Feb 22, 2013
Nice hotel very close to airport. Shuttle driver meets incoming flights.
5 out of 5
Recommended
for Everyone
by Steve from Mukilteo, WA, USA

Wonderful Hotel

Posted Dec 19, 2012
Pros: Location, room, staff and food!
Cons: Can't say.
Location: Close to the Airport; a walk thru the bridge tunnel, gets you to the Mall, where you can spend hours shopping, eating, or browsing.
Outstanding location. Close to the Airport and a short walk to the largest Mall in Ecuador. Staff are excellent and the food is wonderful. Room was ideal for us. Been here before and will return!
5 out of 5
Recommended
for Everyone
by Kris from Albuquerque, NM, USA

Exceeded My Expectations!

Posted Jan 4, 2012
Pros: I appreciated that you had a real live person staffing the Business Center who was available to answer questions and offer help.
Location: 5 minutes from the airport - great and on time shuttle
The hotel and staff were wonderful! The staff were friendly and helpful, from the front desk to the room service. Our room was exquisite with thoughtful small touches, like a freestanding magnifying mirror in the bathroom. I grew up in the Marriott Hotel world during the 1960s - 1990s; my dad was a general manager. I think I know a little bit about world class customer service and impecable standards. Sheraton won my respect.
5 out of 5
Recommended
for Other
by Jenny from Richmond, VA

Great place to stay and not have to go anywhere :)

Posted Apr 4, 2011
I had a lovely stay at the Sheraton. I was ending a 2 week trip to Ecuador and really just needed a place to stay before flying out the next morning. My friend and I had already done the touristy stuff in Guayaquil, so didn't need to be near any attractions and since it was my last night, my friend and I decided to spend a bit extra and spend our day at a nicer hotel. We were picked up at the airport in a private van, were able to check in at 8 AM when we arrived from Loja, and even got to eat the buffet breakfast (which was fabulous!) since my flight the next morning was too early to get breakfast the next day. The service was excellent, the pool and excersice/sauna area was very clean and the staff was very helpful with towels and water. The room was very clean and beds very comfortable. Also, right across the street is a large North American style shopping mall that we enjoyed walking through. And my wake up call was not only prompt, but the receptionist called personally a few minutes later to make sure I was up and a young man brought me a complimentary cup of coffee and the paper about 5 min. after that. And they gave me a ride to the airport that left promptly on the half hour. I really can't emphasize how nice the service was here! The only downside I can see, is that there isn't much in the neighborhood besides the mall across the street. You are a bit far from tourist attractions, but only 5 min. from the airport, which is just what I needed.
5 out of 5
Recommended
for Families
by A verified traveler from Arrzona

Sheraton Guayaquil is Good Hotel

Posted Mar 3, 2011
Sheraton Guayaquil is Good Hotel so you have a family too!!! great thank you
5 out of 5
Recommended
by A verified traveler from Hialeah, Florida

very good

Posted Oct 1, 2008
none