Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

gute Lage zum Flughafen

Posted Feb 6, 2015
Pros: die Nähe zum Flughafen und zu meinen Kunden
Location: es liegt genau gegenüber der Shopping Center "Mall del Sol"
alles super beim check-in und out. Nettes Personal und sehr zuvorkommend
Comment from Hotel Management
Mar 10, 2015 by Hotel Sheraton, Hotel Management
Dear Guest, Thank you for your kind comments. We really appreciate you having chosen to stay with us and very much look forward to welcoming you back in the near future. All the best, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by Carlosfrom Pembroke Pines

Good hotel bad Internet and taxi.

Posted Oct 8, 2014 on Hotels.com
Good hotel but two mayor problems for the international business travelers: Internet es painfully slow and the don't allow to charge taxi fates to the room or provide cash advances
5 out of 5
Recommended
for Everyone
by A verified travelerfrom quito, ecuador

Good place to stay

Posted Oct 1, 2014
Was in a Medical congress, excellent facilities great locación super break fast recomendable
Comment from Hotel Management
Nov 21, 2014 by Hotel Sheraton, Hotel Management
Dear Mr. Strut, Thank you for your review and your comments about your stay with us, it's very important for us to know the details we need to improve in order to offer a quality service as you desearve. The entire team looks forward to welcome you back!. Best Regards, General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento, CA

One day stay, but real help with car...

Posted Sep 9, 2014
Pros: The front desk staff...
Cons: Everything was okay...
Location: Large expensive mall next door (over road) with walkway and lots of America food options. Very safe area of city for starting out from...
We only stayed 1 night here, but the staff was great and a wonderful breakfast. Softest bed in Ecuador for sure, but still hard. :( We left our car with them for a week while in the Galapagos and it was a very easy process vs. leaving it at the airport. Secure area to park too. The lady at the front desk was friendly and went out of her way for us.
Comment from Hotel Management
Apr 4, 2015 by Hotel Sheraton, Hotel Management
Dear Guest, It was a great pleasure to have you as our guest, thank you for your recent review of our hotel. We are delighted that our hotel exceeded your expectations and that we have created a memorable experience for you. Thank you again for your comments and we are looking forward to your next visit to our City. Best Regards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bogotá

Good hotel near Mall del Sol.

Posted Sep 4, 2014
Clean room. Just what you expect from a Sheraton. Good breakfast buffet.
Comment from Hotel Management
Apr 18, 2015 by Hotel Sheraton, Hotel Management
Dear Guest, Thank you for your comments about your stay with us, your opinion certainly assists us through our continuously process of service improvement. We invite you to stay very soon, it will be a pleasure to assist you for any special requirement needed. Best Regards, General Manager.
5 out of 5
Recommended
for Business Travelers
by Faustofrom miami

great stay in sunny Guayaquil

Posted Jul 29, 2014 on Hotels.com
place was great and outstanding service.
Comment from Hotel Management
Oct 18, 2014 by Veronica Benetazzo, Hotel Management
Dear Guest, we were very pleased to read how much you enjoyed your stay with us . Your kind comments are greatly appreciated. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. Best regards, General Manager.
4 out of 5
Recommended
for Business Travelers
by Carlosfrom Florida

Good Hotel.. Bathrooms and Gym not so much

Posted Jul 13, 2014 on Hotels.com
Excellent service but the bathroom are very small and low water pressure. The Gym is a joke...
Comment from Hotel Management
Oct 18, 2014 by Veronica Benetazzo, Hotel Management
Dear Guest, Thank you for your comments about your stay with us, your opinion certainly assists us through our continuously process of service improvement. We invite you to stay very soon, it will be a pleasure to assist you for any special requirement needed. Best Regards, General Manager.
5 out of 5
Recommended
for Business Travelers
by Bobfrom USA

Solid choice

Posted Jul 12, 2014 on Hotels.com
This hotel is close to the airport and connected to a very nice shopping mall with a food court that features many American standards (Pizza Hut, McDonald's, BK, KFC, Subway, Quizno's, Dunkin' Donuts). The hotel itself was very nice. In-room wifi was included free, in spite of what the description on Hotels.com said, which was a nice surprise. There isn't much nearby with the exception of the mall, but a cab ride to the Malecon cost just $5.
Comment from Hotel Management
Oct 25, 2014 by Veronica Benetazzo, Hotel Management
Dear Guest, Thank you for letting us know about your Sheraton Experience. We are delighted that you enjoyed your stay with us. We hope to receive you as our guest in the near future, it will be our pleasure to assist you for any special requirement. Best Regards, General Manager.
Comment from Hotel Management
Oct 18, 2014 by Veronica Benetazzo, Hotel Management
Dear Guest, Thank you for choosing Sheraton Hotel, it was a great pleasure to have you as our guest and thank you for letting us know about your experience. Your feedback is very important for us. Thank you again for your comments and we are looking forward to be at your service very soon. Best Regards. General Manager
5 out of 5
Recommended
for Everyone
by Peterfrom UK

Best airport hotel

Posted Apr 24, 2014
Super hotel, huge room. Staff couldn't have been better. Will go again for sure.
Comment from Hotel Management
Nov 22, 2014 by Hotel Sheraton, Hotel Management
Dear Guest, I was very pleased to read how much you enjoyed your stay with us and I would like to thank you for letting us know how impressed you were with the service you received. Your kind comments are greatly appreciated. Our team read your appreciation and they feel very happy having given you an unforgettable experience. Sheraton Hotel Guayaquil is always at your service. We are looking forward to see you soon. Best regards.
Comment from Hotel Management
Nov 22, 2014 by Hotel Sheraton, Hotel Management
Dear Guest, Thank you for taking the time to let us know about your experience at our Hotel. It's always important for us to receive feedback about our services. We feel very grateful for your kind words regarding our Hotel and Staff. We really appreciate your perception, we will do everything to mantain and improve our service each day. We are looking forward to see you soon. Kind Regards, General Manager Sheraton Hotel Guayaquil