Ratings based on 26 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Cuenca, Ecuador

Relaxing stay.

Posted Jul 16, 2015
Pros: Services, location, staff, safety.
Cons: Breakfast options.
Location: There is a covered walkway from the Hotel to the Mall. Very convenient.
The pool and exercise room are excellent. Attentive staff who are eager to make your time in the gym and at the pool more enjoyable. The massage / facial lady is very good too.
4 out of 5
by A verified traveler from TX

Wrong information and small rooms

Posted Jul 4, 2015
Rwally small rooms and didn't know about policies their employees
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Average

Posted Apr 25, 2015 on Hotels
Just average.
Comment from Hotel Management
Jul 18, 2015 by Veronica Benetazzo, Hotel Management
Dear Guest, Thank you for your comments about your stay with us, your opinion certainly assists us through our continuously process of service improvement. We invite you to stay very soon, it will be a pleasure to assist you for any special requirement. Best Regards, General Manager
5 out of 5
Recommended
for Business Travelers
by Marcelo from Santiago

Marcelo

Posted Feb 15, 2015 on Hotels
Bien bueno
Comment from Hotel Management
May 9, 2015 by Veronica Benetazzo, Hotel Management
Estimado Huésped, Permítanos agradecerle por haberse tomado el tiempo de valorar nuestros servicios. Apreciamos mucho su aporte. Lo invitamos a seguir disfrutando de nuestro hotel en su próxima visita a la ciudad. Saludos Cordiales, Gerente General
4 out of 5
Recommended
for Business Travelers
by Javier from Santiago

Muy buen hotel con excelentes instalaciones

Posted Feb 11, 2015 on Hotels
Perfecto, instalaciones, servicios, cercanía con el aeropuerto.
Comment from Hotel Management
May 9, 2015 by Veronica Benetazzo, Hotel Management
Estimado Huésped, Agradecemos el haberse tomado el tiempo para responder nuestra encuesta. Gracias por hacernos conocer su apreciación de nuestros servicios que nos ayudan a motivarnos y a brindar el servicio que huéspedes como usted merecen. Esperamos atenderlo nuevamente en nuestro hotel para brindarle el servicio de calidad que usted merece. Saludos Cordiales, Gerente General
4 out of 5
Recommended
for Everyone
by A verified traveler

gute Lage zum Flughafen

Posted Feb 6, 2015
Pros: die Nähe zum Flughafen und zu meinen Kunden
Location: es liegt genau gegenüber der Shopping Center "Mall del Sol"
alles super beim check-in und out. Nettes Personal und sehr zuvorkommend
Comment from Hotel Management
Mar 10, 2015 by Hotel Sheraton, Hotel Management
Dear Guest, Thank you for your kind comments. We really appreciate you having chosen to stay with us and very much look forward to welcoming you back in the near future. All the best, General Manager
5 out of 5
Recommended
for Business Travelers
by Max

This traveler left a rating score only Posted Nov 1, 2014 on Hotels
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2014 on Hotels
4 out of 5
Recommended
for Couples
by Andres from Quito

Me quedaron debiendo!

Posted Oct 23, 2014 on Hotels
Me quedaron mal con la habitacion, pedi y reserve cama matrimonial y me dieron doble.
Comment from Hotel Management
Jan 24, 2015 by Veronica Benetazzo, Hotel Management
Estimado Huésped, Reciba un cordial saludo de parte de Sheraton Hotel Guayaquil. Le agradecemos por el tiempo que se tomó en dejarnos conocer su percepción del servicio recibido. Lamentamos sinceramente el malestar que le ocasionamos debido al tema del tipo de habitación asignado, el saber cómo estuvo su estadía nos ayuda a evaluar nuestras fortalezas y definir estrategias para superar esas debilidades que pudo haber encontrado. Sería un placer que nos visite nuevamente y poder atenderle como se merece. Saludos Cordiales, Gerente General
3 out of 5
Recommended
for Business Travelers
by Carlos from Pembroke Pines

Good hotel bad Internet and taxi.

Posted Oct 8, 2014 on Hotels
Good hotel but two mayor problems for the international business travelers: Internet es painfully slow and the don't allow to charge taxi fates to the room or provide cash advances