Ratings based on 86 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
100% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Convenient location next to Mall del sol

Posted Feb 27, 2015
You only need to email the hotel your arrival date time and they will pick you from the airport free-of-charge. The transfer back to airport is every half hour starting from 4am. The room was very clean and spacious. The hotel lift brings you to the adjacent mall, which include a huge supermarket, food court and restaurants. The only reason I did not give an excellent rating for staff was because the checkout staff asked us to pay US$3 insurance fee. When we asked where this fee was indicated, she took less than 1 min to check and then told us that we did not have to pay it. I would have forked out the fee if I did not think to ask the staff for more information.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel excellent location

Posted Feb 19, 2015
The hotel is conveniently attached to mall with shopping, a movie theater, and restaurants. Great place to stay to not have to venture out in unfamiliar territories.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom california

Comfortable clean and quiet hotel

Posted Feb 16, 2015
Comfortable bed, nice linens and clean room -fairly spacious. Nice water pressure in the shower! There are tons of tv channels. Breakfast buffet has an egg station, lots of fruit and breads as well as local dishes. There's a mall connected to the hotel with a food fair including Tony Romas. You need your key to access the mall. There is a gym. The staff is friendly. There is free wifi.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Very nice hotel at a reasonable price

Posted Jan 22, 2015
The hotel is very nice with a great location and inside access to the Mall Del Sol. The restaurant served excellent food at a very affordable price. The entire staff was very friendly and helpful and most spoke some english this is a benefit for an American in Ecuador. I highly recommend the Sonesta Hotel Guayaquil.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Great hotel!!!

Posted Nov 30, 2014
Very nice hotel, staff couldn't be nicer. Super clean, great location!!! One of the best hotels in Guayaquil
Comment from Hotel Management
Dec 3, 2014 by Sonesta Hotel Gye, Hotel Management
Dear Guest, Greetings from Sonesta Hotel Guayaquil.Thank you for sharing your opinion with us. We are delighted to hear that you had a great time at our hotel, with quality service from our staff and that you enjoyed the comfort and cleaning of our rooms. It is amazing to know that you find our hotel complex as very convenient for location. Once again thank you for your comments and we are looking forward to see you soon again. Warm Regards, Jorge Gutiérrez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay

Posted Nov 11, 2014
Pros: THe staff is very nice
Conveninetly closed to the airport if you have an aearly morning flight.
Comment from Hotel Management
Nov 28, 2014 by Sonesta Hotel Gye, Hotel Management
Dear Guest, Greetings from Sonesta Hotel Guayaquil.Thank you for sharing your opinion about your memorable stay with us. We are delighted to hear that you had a great time with us. It is good to know that you find our hotel very convenient for proximity to the airport. Once again thanks a lot for your comments and we are looking forward to see you soon again. Warm Regards, Jorge Gutiérrez General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Overnight stay

Posted Nov 9, 2014
Pros: Everything
Cons: None, keep this way
Was meet by hotel shuttle even called hotel 3-4 hours prior to arrival. Modern hotel 3-4 minutes from airport. Room was large and clean. Everything worked. Bed was firm. View restaurant had good food selection and food tasted good and fresh
Comment from Hotel Management
Dec 3, 2014 by Sonesta Hotel Gye, Hotel Management
Dear Guest, We are glad to see that you enjoyed the food that we offer; all of them are made with fresh quality. By staying with us, you will always have the facilities of a closer location to the places that you need to visit, and the easy access to transportation. We invite you to stay very soon, it will be a pleasure to assist you for any special requirement. Kindest Regards, Jorge Gutiérrez General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Quito, EC

Nice Hotel very well located

Posted Oct 20, 2014
Pros: It is very well located; rooms are nice.
Cons: The gym could have more equipment
Location: There is a shopping mall few meters away; all the interesting points of the City are 10 /15 minutes away from the Hotel, taht is great!
The shuttle was waiting for us in the Airport, then it was a short ride to the hotel. As soon as we enter, we receive a complimentary cocktail fruit. I asked for an upgrade, and the lady in the lobby granted it to me. The facilities in the Hotel where good; clean rooms, great beds, nice shower, small but comfortable swimming pool and gym. Prices were reasonable, and the big plus of this Hotel its that it has a shopping mall few meters away. Also they offer safe transportation. Good choice.
Comment from Hotel Management
Nov 3, 2014 by Sonesta Hotel Gye, Hotel Management
Dear Guest, We are delighted and excited to greet you and express our gratitude for preferring the Sonesta Hotel Guayaquil. We are glad that the location of the hotel as well as the service were pleasing to you, it is always a pleasure to serve you and offer you the best Sonesta experience. We are looking forward to see you soon. On behalf of our team, thank you very much. Kindest Regards, Jorge Gutiérrez General Manager
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Rovereto, Italy

grazioso hotel in prossimità di un grande Mall

Posted Sep 23, 2014
Pros: il confort e la vicinanza all'eroporto
Cons: sala fitness e piscina
Ottima location a due passi dall'aeroporto internazionale di Guayaquill. Dalla finestra stanza si può vedere aeroporto
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Convenient

Posted Aug 4, 2014
Close to airport and the shuttle service is a plus. Over wall was very pleased.
Comment from Hotel Management
Oct 8, 2014 by Sonesta Hotel Gye, Hotel Management
Dear Guest, On behalf of our entire team we would like to thank you for your comments. We are very glad to know that all of our facilities provide to you a great experience at the hotel. We hope to see you soon! Best regards, Jorge Gutiérrez General Manager