Ratings based on 129 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
100% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Other
by A verified traveler

Close to airport

Posted Jun 27, 2015
Pros: Close to airport. Comfortable bed and good gym
Cons: Cleanliness. my shower was not completely clean.
The hotel staff were friendly and helpful. The email doesn't always work well. I sent an email to get picked up at the airport from the U.S without any problem and the staff were waiting. But, on my return from the Galapagos, I sent an email that was never received and no one was available at the airport to pick me up. luckily, a friend helped me out.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Another great stay

Posted Jun 25, 2015
A very pleasant place to stay in Guayaquil, highly recommended.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

공항, 위치의 탁월함

Posted Mar 31, 2015 on Hotels
에콰도르의 위험성을 고려한다면, 위치가 상당히 좋습니다.
Comment from Hotel Management
Jun 27, 2015 by Jorge Gerente General, Hotel Management
Dear Guest, Thank you for choosing us, do not hesitate to contact us for your next reservation, will be a pleasure to assist you. Kindest Regards, Jorge Gutiérrez General Manager
3 out of 5
Recommended
for Business Travelers
by Simone

Posted Mar 17, 2015 on Hotels
Comment from Hotel Management
Jun 27, 2015 by Jorge Gerente General, Hotel Management
Dear Guest, We fell very privileged being your preferred hotel, please come back again and have a great stay. Kindest Regards, Jorge Gutiérrez
5 out of 5
Recommended
for Business Travelers
by Lucio

Posted Mar 17, 2015 on Hotels
Comment from Hotel Management
Jun 27, 2015 by Jorge Gerente General, Hotel Management
Dear Guest, We hope to see you soon, thank you so much for choosing us. Have a great weekend. Warm Regards, Jorge Gutiérrez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Convenient location next to Mall del sol

Posted Feb 27, 2015
You only need to email the hotel your arrival date time and they will pick you from the airport free-of-charge. The transfer back to airport is every half hour starting from 4am. The room was very clean and spacious. The hotel lift brings you to the adjacent mall, which include a huge supermarket, food court and restaurants. The only reason I did not give an excellent rating for staff was because the checkout staff asked us to pay US$3 insurance fee. When we asked where this fee was indicated, she took less than 1 min to check and then told us that we did not have to pay it. I would have forked out the fee if I did not think to ask the staff for more information.
Comment from Hotel Management
Apr 23, 2015 by JORGE GUTIÉRREZ, Hotel Management
Dear Guest, Thank you for taking the time to let us know about your experience at Sonesta Hotel Guayaquil. I would like to apologize for inconvenience about insurance fee is part of the check out bill procedure. It´s always important for us to receive feedback about our services. We really appreciate your opinion, it is important your participation to our improvement process. We are always at your service and looking forward to see you soon. Kindest Regards, Jorge Gutiérrez General Manager
5 out of 5
Recommended
for Families
by Jessica from Panama

Excelente hotel.

Posted Feb 23, 2015 on Hotels
Excelente! Personal amable, comida deliciosa, ubicación excelente.
Comment from Hotel Management
May 2, 2015 by Jorge Gerente General, Hotel Management
Estimada Huésped, Agradecemos sinceramente el que usted haya evaluado el servicio recibido en su última visita a nuestro hotel. Esta herramienta nos ayuda a detectar los aspectos que debemos fortalecer y aquellos que debemos mantener para brindarle en futuras ocasiones una estadía memorable. Esperamos tener la oportunidad de contar con su presencia en un futuro cercano, nos honra tenerla como huésped. La esperamos pronto! Cordialmente, Jorge Gutiérrez Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel excellent location

Posted Feb 19, 2015
The hotel is conveniently attached to mall with shopping, a movie theater, and restaurants. Great place to stay to not have to venture out in unfamiliar territories.
Comment from Hotel Management
Apr 23, 2015 by Jorge Gutiérrez, Hotel Management
Dear Guest, Is our pleasure to offer you all facilities to have a memorable stay. One of our strengths the location next to the most complete shopping mall. Do not hesitate to come back again, this is your home. We hope to see you soon. Kindest Regards, Jorge Gutiérrez General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from california

Comfortable clean and quiet hotel

Posted Feb 16, 2015
Comfortable bed, nice linens and clean room -fairly spacious. Nice water pressure in the shower! There are tons of tv channels. Breakfast buffet has an egg station, lots of fruit and breads as well as local dishes. There's a mall connected to the hotel with a food fair including Tony Romas. You need your key to access the mall. There is a gym. The staff is friendly. There is free wifi.
Comment from Hotel Management
Mar 16, 2015 by Jorge Gutiérrez, Hotel Management
Dear Guest, Is a huge pleasure read your valuable comments, one of our hotel rules is to please guests on everything they need like comfort and clean rooms, several food on breakfast and the connection to the mall del sol is perfect for our clients. Warm Regards, Jorge Gutiérrez General Manager
5 out of 5
Recommended
for Couples
by Alan from Pompano Beach Florida

Guayquil respite

Posted Feb 5, 2015 on Hotels
On our way home fr the Galápagos Islands A very pleasant respite Rrstaurant was excellent
Comment from Hotel Management
Jun 27, 2015 by Jorge Gerente General, Hotel Management
Dear Guest, Always will be a pleasure to receive you at home again, is our commitment to offer you food excellence thank you for sharing your valuable comments. Kindest Regards, Jorge Gutiérrez General Manager