Just recently spent 4 days/3 nights at this property. It was my third trip to Guilin in 3 years, but my first stay here. My travel plans had changed do to domestic flight issues, and I needed to change my reservation at the last minute. With the great help of Expedia, and Mr Liu at the front desk everything was taken care of. This was peak Chinese New year time here, so rooms were at a premium.
My only major complaint was, we attempted to order room service without success. I called the number multiple times with no answer. Finally a male answered and advised they were too busy. The same thing happened the next day, despite being told by the restaurant manager, and assistant hotel manager it would not. There were no problems eating in their dining rooms. The staff was cordial and the food good.
The property is in a good location and an easy commute anywhere within the city. Taxi's are very reasonable and they easily find the hotel returning you.There is a great area to walk, exercise, and relax close to the property.There are two room towers, one(older) having a great view of the lake. The Grand Wing(new) appears nicer and with a high floor, you are still able to have good views.That is what we chose and were very happy.The front desk staff were friendly, and always helpful.The housekeepers were readily available and did an adequate job.
Despite showing it's age a little, it is well maintained.
Overall it was a very good hotel experience, and I look forward to my next visit.
coroner201 from Erie, PA, USA
Situated in the city center, this spa hotel is close to Shan Hu, Elephant Trunk Hill, and Seven-Star Park. Local attractions …More
If you are visiting Guilin for a few days as a tourist this is not the hotel you wish to choose unless you are on a tight budget. It is an urban hotel far from the tourist attractions and downtown Guilin. I choose this hotel because it was close to my fiancé home.
The hotel is very comfortable. It was clean, quite and although older was well maintained. DO NOT eat at the restaurant, food at times was very bad. There are many very good restaurants within 5 min. walk and super market next door. A major mall with KFC, McDonalds and a soon to come Pizza Hut and some high end western restaurant within a 15 min. walk.
The staff is Chinese only at the front desk. Some could speak English at the tour and ticket desk.
Dan from United States
Situated in the city center, this spa hotel is close to Elephant Trunk Hill, Shan Hu, and Seven-Star Park. Area attractions …More