“Guillin Best Hotel”

Simple the BEST hotel & service!! the guide tour provided by the hotel was Ecellent!

“Beautiful Hotel in Guilin”

A lovely respite from the hectic touring before and after. We did not find alternate restaurants within walking distance - did find street food, which was ok for breakfast (though we vastly preferred the relaxing hotel breakfast buffet). We had four unpleasant cab incidents, ie., We were taken to the wrong hotel from the airport, which was double the taxi fee and an hour out of our way. Another cab driver very aggressively tried to get us to use him as a tour guide and got really unpleasant when we said 'no.' We had to leave the cab. Since you do need to take cabs to get to the sites, it's something to consider - the hotel very graciously gets you cabs, but you're not always at the hotel. Guilin was the only place where we had trouble with the cabs, and it did somewhat dampen our spirits.

“Luxury in Guilin”

My wife and I went to Guilin for business and leisure. She is Chinese and I have lived in China in before, so we are quite familiar with all levels of Chinese hotels. We have stayed at Chinese rated 5 star hotels, and had been to other Shangri La's for events, dinner, drinks, etc. The property is located within Guilin proper, which is convenient for walking. However, Guilin is a smaller Chinese town, and while very nice and pleasant by Chinese standards, it can seem a little down by western standards. The hotel however, is an oasis. The service was impeccable from valet to management and all points in between. Even though we didn't need it, everyone spoke English, including the maids. Everyone greeted us with a smile and a welcome, and no request was too great. Truly 5 star service I had not seen in China. The food was excellent and still genuine to the region. The piped in music was Chinese, but not overwhelming and of great variety. The facilities are outstanding with everything a 5 star can offer. The rooms are more than spacious, super clean and well equipped. All of this for a very reasonable price range, even in China. If you are on a journey through China to several cities, take a break, pamper yourself, and stay at the Shangri La in Guilin. After all the great hikes and walks you will take in the surrounding mountains, returning back to this hotel at the end of the day will be a welcomed relief.

“Shangril-La Guilin”

We stayed at the Shangri-La Guilin during its soft opening. The staff were very motivated and welcoming, and the facilities were excellent. It was an exceptional experience

“Totally beat my expectation”

This hotel definitely stands out among its peers in terms of localizing an international brand in a country that is so rich in culture. This hotel is built with a modern Chinese style and certainly decorated with Chinese arts. I used to stay in other international major hotels when I traveled to China but I could tell you I don’t feel the same way I felt about this beautiful hotel in Guilin. In additional its eye-opening structures and decoration, I also found the staff in his hotel were very friendly and helpful, they provided me and my family with heart-felt warmth from the moment we checked in. We dined at one of their major restaurants during my two night stay at this hotel. Maybe due to the slow season, the hotel offers all-you-can-eat dim sum at lunch hours. It is the best of its kind I ever experienced, from quality to variety. At the dinner time, this restaurant features seasonal hair crabs – a special crab only can be found in China during the fall reason. The bathroom for sure is very clean and spacious, which is very important for us especially when we traveled with two toddlers. Location wise, this hotel is a bit far from the central but it gives it another advantage – a quite place to rest after a busy day touring picturesque Guilin and its surrounding cities – like Yangshuo. Overall, this is a crown jewel hotel in Guilin in any aspects you could think of. I enjoyed my stay and will be back for sure next time I visit Guilin.

“Will definitely return”

Excellent hotel and the service was amazing. Several English speakers on staff. Staff members at the front desk, concierge desk and restaurant were always helpful, friendly and smiling. Hotel staff were happy to assist us in booking local tours, and plane tickets to the next stop on our tour of China. Quiet rooms, well appointed and clean.I would definitely stay at the Shangri-La Guilin again.

“Best of the Best”

This hotel is the best of the best. The room, food, environment, and service are superb. The staff made simple folks like my wife and me feel like royalty. Here are a couple of examples. We made our reservation for the Li River Cruising Tour with the Beijing office of CITS. Somehow, the Guilin local office never got the word, and no one came to pick us up in the hotel at the appointed time. We asked the concierge, Lavender, for help. She was at the phone with our contact at the Beijing office for over half an hour and had our contact agree to arrange picking us up with a small bus in order to catch up with the big bus carrying the tour group en route to the pier. Because we were quite late, she personally walked with us a distance to a street corner to make sure that we intercepted the small bus in time. We arrived at the pier just in time for the last departing boat. One night, we looked for the tennis courts and failed to find them in the dark. Back inside the hotel we saw what appeared to be an employee and asked if she knew where the courts were. She, Jennifer, said that she would get the key to the courts and turn on the lights for us. She was so friendly that we ended up having an engaging conversation at the courts. When she told us that she is the Director of Sales and Marketing, we realized that it must be in the DNA of the entire hotel staff to be attentive to their guests. We enthusiastically and unequivocally recommend this hotel.

“The greatest hotel in Guilin”

This is the greatest Hotel in Guilin, we had a wonderful time to stay at the Horizon club and received the biggest surprise for our wedding anniversary. Thanks all the staffs at the Guilin Shangri-La. Definitely we would like to revisit you in near future.

“A great hotel”

Comparable with the best in Europe, but at about a third of the co

“Shangri-La Hotel, Guilin”

The Hotel itself was well run the people very frendly and helpful, The food was not what I expected it was more chinese than western. Im working in China for 3 to 4 months and it would have been very nice to get some food like a nice piece of beef, with lobster and a nice bottle of wine the location was fine.