Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hell yeah

Posted May 19, 2015
Unbelievable five star experience at a quarter of the price in san francisco
5 out of 5
Recommended
for Everyone
by A verified traveler from Tel Aviv israel

Excellent hotel in beautiful Guilin

Posted May 12, 2015
Pros: I liked the view, the general atmosphere and the food
Cons: none
Location: The hotel is situated out of the center, but a taxi ride of about 10 minutes brings you to the center
My stay at the Shangri-La was wonderful. A beautiful hotel, nice room facing the river. The food was excellent. The staff very helpful with very worm hospitality
4 out of 5
Recommended
for Families
by A verified traveler from 中国・広州

桂林市街地から少し離れていますが、落ち着いて過ごせるホテルです。

Posted Apr 7, 2015
客室や食事(朝食)、スパ(プール)、庭園は快適、最高クラスだと思います。 一点改善をお願いしたいのはタクシーです。ホテル→桂林北駅(動車組)までタクシーで移動しようとしたところ 待機している車がなく、到着したタクシーにも(距離が近いのか、ベルボーイが交渉しても)乗せてもらえず 最終的には列車の時間に間に合いましたが、30分ほど待たされました。 スタッフの方は親身になって対応してもらいましたが、これは改善をお願いしたいです。
5 out of 5
Recommended
for Business Travelers
by Jan from Cleveland

Love this hotel!

Posted Mar 29, 2015 on Hotels
Excellent
5 out of 5
Recommended
for Couples
by mario from Mexico

Great Hotel

Posted Nov 20, 2014 on Hotels
Excellent hotel, with really good and friendly service, very nice facilities and good restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

fantastic river view from our room

Posted Nov 10, 2014
the front desk staff was very kind to arrange roses, chocolates, fruits and a bottle of red wine for our honey moon trip. we will certainly stay back Shangri-La Hotel, Guilin during our next visit.
5 out of 5
Recommended
for Personal Event
by Chien-Hung from Taiwan

Great value

Posted Nov 8, 2014 on Hotels
Probably the Shangrila with the best value. Hong Kong standard but affordable price. Location is a bit remote but scenary is beautiful. I had a very good rest after the hustle and bustle of Yangshuo.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent!

Posted Nov 6, 2014 on Hotels
Room was clean. Overall condition of hotel was excellent, well maintained. Breakfast buffet had a wide selection. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri U.S.A.

Nice hotel with all the amenities

Posted Oct 8, 2014
Pros: Our room with great river view and the gym.
Cons: Hard to get a sitting at the Shang Palace restaurant. Maybe this could be improved.
Location: Walking distance to markets but not many restaurants in the vicinity.
This is a nice hotel. You don't need to go somewhere nearby to get a meal. It has a great bar and restaurant. Gym and pool facilities were great.
3 out of 5
Recommended
for Getaway With Friends
by Jane from Australia

Best of a bad lot

Posted Sep 28, 2014 on Hotels
We stayed on the courtyard side and unfortunately it was very noisy. The road noise was loud as was the noise in the corridors outside the rooms. Sound proofing was not something incorporated into the build of the hotel. The smoke in the corridors was overwhelming. If you were late to the breakfast buffet there was no fresh fruit left and minimal quantities of other food. There is not a lot on offer in Guilin at this point in time so until something else is built this is the best on offer.