Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by A verified traveler from Southern Illinois

Nice Hotel

Posted Jul 23, 2014
Location: The hotel is a couple miles from the public beach. Between it and the beach are mini golf courses.
Booked on a whim for a quick trip to Gulf Shores, mainly for the price, not for the location, because it is a couple miles from the beach. Quick, painless check-in, just after 3 o'clock. Our spacious room was ready. We enjoyed the brief visit we had, the beds were comfortable, and the shower decent.
2 out of 5
by A verified traveler from Mississippi

Beautiful hotel/ Horrible service

Posted Jul 7, 2014
Location: Great location! Right next to shopping! Not too far from the beach!
The location of this hotel was great, the grounds were VERY clean and felt safe. The lobby exceeded my expectations as well as the room. HOWEVER, after a 4 hour drive to arrive at 10:30 pm, there was NO ONE at the desk, and NO ONE in sight. My husband, who was in crutches, and I, along with 3 other hotel guest stood in line for over 25 minutes just to check in. The service desk lady finally arrived from the back along with a young male who looked nervous at finding us all out there. The deli which was beautiful, had NO ONE to man it on a busy holiday like july 4th. I will NEVER use this hotel again based on my experience, unless they get ahold of their help!
Comment from Hotel Management
Jul 10, 2014 by Asst GM, Hotel Management
Thank you for sharing your comments and concerns regarding your recent stay with us. We offer our sincere apologies for not meeting your expectations, or our own. It's difficult to hear about the issues you encountered, but so necessary for us to know about, in order to learn and grow as a team. We hope that when your travels bring you to our area once again, you give us the opportunity to provide you with the service and accommodations you can expect from Courtyard by Marriott.
5 out of 5
for Everyone
by A verified traveler from Atlanta

Fabulous stay

Posted Jul 4, 2014
Everyone was so helpful, rooms were great, restaurant on premises, 5 minutes from beach, 1 minute walk to plaza with restaurants and shopping.
4 out of 5
for Everyone
by A verified traveler

Nice but needs a deep cleaning.

Posted Jun 10, 2014
Pros: Free parking, and wifi
Cons: A free breakfast would be nice, and the cleaning could be better.
Location: Lots of shopping and resturants in walking distance, and easy to get to beach.
Nice modern appearance, however it could have used a deep cleaning and a few things needed to be fixed.
1 out of 5
by A verified traveler from M

Hidden Charge

Posted Apr 15, 2014
Hidden charges added to my checking account after I already payed online. No explainable reason to charge additional fees
Comment from Hotel Management
Apr 16, 2014 by Asst GM, Hotel Management
Thank you for your feedback. Please accept our apologies for any inconvenience you may have encountered. We do not charge additional fees unless you charge something to your room via our Bistro or Market.Let us know if we can assist further.
5 out of 5
for Everyone
by Teri from Birmingham, AL

I stay here a lot

Posted Feb 17, 2014
Pros: The rooms are very comfortable and parking is close and safe
Cons: 2 Things: Free breakfast Repetitive sound of drops of water hitting metal after a rain was unpleasant, sounded like hammering
I love this hotel & stay here a lot as it is convenient to businesses that I call on. The hotel staff is very friendly and professional and the area is safe.
5 out of 5
for Everyone
by veekay from Birmingham, AL

Very nice hotel with one caveat!

Posted Nov 26, 2013
Pros: Cleanliness, proximity to beaches, amazing bed comfort.
Cons: Add complimentary breakfast to the price for the room. People pay a pretty hefty price but no food included which would have been nice.
Location: Beaches, Gulf state park for biking and hiking. I am not a shopping fan but there are multiple choices to shop around.
Amazing bed, very comfortable and peaceful stay. Very pleasant and helpful staff. One caveat though is that they do not provide complimentary breakfast. I wish they did.
4 out of 5
for Everyone
by A verified traveler

The room was nice clean & confortiable.

Posted Nov 18, 2013
The stay was nice, except the girl at the desk tryed to put me in a room next to the Ice machine.
4 out of 5
for Personal Event
by Sarah Dillon from New Orleans

Posted Oct 30, 2013 on Hotels.com
I was expecting free continental Breakfast with the room.
5 out of 5
for Everyone
by Racheal from Purvis, ms

Nice beach place

Posted Oct 21, 2013
Very nice large room. Way more then expected. Great lobby area and enjoyed the cocktail happy hour. Could not of found a better place for the price. Very friendly staff.