Ratings based on 163 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from athens, ga

Clean and appealing

Posted Sep 14, 2014
Pros: Lobby and view from my room was nice. I had a small balcony and pool view.
Cons: Amenities such as comb or hairbrush for guest that forgets one on their business trip
Lobby was nice and included a Starbucks. Room is oddly divided and not east to navigate. Pillows were not very comfy. I forgot a hairbrush/comb and they did not have one on site for guests. Strange but true
Comment from Hotel Management
Sep 16, 2014 by Christy, Hotel Management
Julie, Thank you for sharing your feedback of your recent stay at the Courtyard Gulf Shores, we really appreciate your comments and will make sure that the staff has the necessary complimentary amenities so this doesn't happen to you and our future guests. Thank you for staying with us and we hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from monroeville alabama

Posted Aug 14, 2014
Pros: location
Cons: need better coffee pots in the room with more coffee - we ask for more and they only gave us two packets for another night stay... had to buy coffee.
it was our 40th wedding anniversary enjoyed staying where we did - we had grocery store and steak house right next door not to mention a fair place to shop
5 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge, LA

Clean and close to everything!!!

Posted Aug 12, 2014
It was an awesome experience!!! Clean and comfortable room. Close to all the local attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Comfortable room close to beach and shopping.

Posted Aug 7, 2014
Clean, comfortable room. Friendly staff. Close drive to beach. Nice balcony and pool. Enjoyed the stay.
4 out of 5
Recommended
for Families
by A verified traveler from Southern Illinois

Nice Hotel

Posted Jul 23, 2014
Location: The hotel is a couple miles from the public beach. Between it and the beach are mini golf courses.
Booked on a whim for a quick trip to Gulf Shores, mainly for the price, not for the location, because it is a couple miles from the beach. Quick, painless check-in, just after 3 o'clock. Our spacious room was ready. We enjoyed the brief visit we had, the beds were comfortable, and the shower decent.
2 out of 5
by A verified traveler from Mississippi

Beautiful hotel/ Horrible service

Posted Jul 7, 2014
Location: Great location! Right next to shopping! Not too far from the beach!
The location of this hotel was great, the grounds were VERY clean and felt safe. The lobby exceeded my expectations as well as the room. HOWEVER, after a 4 hour drive to arrive at 10:30 pm, there was NO ONE at the desk, and NO ONE in sight. My husband, who was in crutches, and I, along with 3 other hotel guest stood in line for over 25 minutes just to check in. The service desk lady finally arrived from the back along with a young male who looked nervous at finding us all out there. The deli which was beautiful, had NO ONE to man it on a busy holiday like july 4th. I will NEVER use this hotel again based on my experience, unless they get ahold of their help!
Comment from Hotel Management
Jul 10, 2014 by Asst GM, Hotel Management
Thank you for sharing your comments and concerns regarding your recent stay with us. We offer our sincere apologies for not meeting your expectations, or our own. It's difficult to hear about the issues you encountered, but so necessary for us to know about, in order to learn and grow as a team. We hope that when your travels bring you to our area once again, you give us the opportunity to provide you with the service and accommodations you can expect from Courtyard by Marriott.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Fabulous stay

Posted Jul 4, 2014
Everyone was so helpful, rooms were great, restaurant on premises, 5 minutes from beach, 1 minute walk to plaza with restaurants and shopping.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but needs a deep cleaning.

Posted Jun 10, 2014
Pros: Free parking, and wifi
Cons: A free breakfast would be nice, and the cleaning could be better.
Location: Lots of shopping and resturants in walking distance, and easy to get to beach.
Nice modern appearance, however it could have used a deep cleaning and a few things needed to be fixed.
5 out of 5
Recommended
for Business Travelers
by Kay from Troy, AL

Very nice.

Posted Jun 10, 2014 on Hotels.com
It definitely served its purpose we only there to sleep and shower. There was a pizza box in the room from the last occupants and I kept finding long, fine, brown hairs, my hair is black and thick. The room itself though was very nice. The bed was too firm for my liking, but that made it easy to get up and get moving. The desk attendants were rude but once I got rude they snapped back into professional mode.
4 out of 5
Recommended
for Business Travelers
by Nita from Mississippi

Recommended

Posted Jun 10, 2014 on Hotels.com
We enjoyed our short stay. Location is fabulous and walking distance from grocery stores and restaurants. Will definitely return. Staff was great and friendly.