Indoor spa tub

Reviews of Hampton Inn & Suites Orange Beach/Gulf Front

2.5 out of 5
Hampton Inn & Suites Orange Beach/Gulf Front
25518 Perdido Beach Blvd, Orange Beach, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 714 out of 1179 reviews" "
Rating 8 - Good. 232 out of 1179 reviews" "
Rating 6 - Okay. 121 out of 1179 reviews" "
Rating 4 - Poor. 57 out of 1179 reviews" "
Rating 2 - Terrible. 55 out of 1179 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Michelle

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overcrowded, slow check in, zero area for pets to go potty ( except right next to the highway in front), very slow elevators, nasty coffee, rust in the bathtub in room, uncomfortable bed, tiny room. Won’t stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alex on Mar 25, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

8/10 Good

Daniela

Liked: Staff & service, property conditions & facilities
We didn't have iron, was noisy.
Stayed 4 nights in Mar 2024
Response from Alex on Mar 20, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We apologize that you were inconvenienced by not having an iron. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Regina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex on Mar 20, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Alex on Mar 20, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely beautiful, inside and out! Staff was great! Will stay again
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this wonderful review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location can't be beat! The rooms were clean and spatious, there were convenience items available and the breakfast was okay. Nice to have coffee available all day and nice to have a chairs/umbrella vendor right outside the hotel.
Stayed 4 nights in Mar 2024
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this review! We are so glad you enjoyed so many aspects of your stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Robert

Traveled with partner
We were in room 424 and underneath the grab bars in the bathtub there is mold and behind the seat it was dirty
Stayed 4 nights in Mar 2024
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are investigating the mold right now. Our cleaning staff will be doing a thorough check of the rooms and bathrooms to ensure all safety to guests. Thank you for letting us know! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Radzell, Metairie

Traveled with family
Liked: Amenities
Clean, large rooms , beach front views, allowed us to check in right when we arrived. Everything wonderful
Stayed 1 night in Mar 2024
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

6/10 Okay

Lisa

Traveled with family
Disliked: Cleanliness, staff & service
Pets everywhere. Several times I got in the elevator and had to step over dog urine. One of the elevators was broken so it took 10 mins. to get back and forth to the top floors. The room key kept deactivating, which was inconvenient. View was pretty good, beds were comfortable and the air worked so I would say an average rating is warranted.
Stayed 2 nights in Mar 2024
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are sorry with your ass dissatisfaction regarding a few aspects of your stay. This is a pet friendly hotel, but we are sorry about the discomfort this brought you. We are sorry that your room key kept deactivating, and that one of the elevators was broken. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

4/10 Poor

Sanovia

Traveled with family
One of the 2 elevators were not working. Long waits and crowded
Stayed 4 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so sorry that the elevators were broken during your stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Connie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Beautiful Ocean View
Stayed 4 nights in Feb 2024
Response from Alex on Mar 4, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Tracey

Traveled with pets
Liked: Cleanliness, staff & service
Property was really nice. Had a problem with the air conditioner when I first got to the room. First repair attempt failed but they came back that evening and put a new unit in and no problems after that. Staff was nice and responsive.
Stayed 3 nights in Feb 2024
Response from Alex on Mar 4, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay and that they fixed the air conditioning in a timely manner. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

2/10 Terrible

Duane Gerald

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I'm not sure who to blame Expedia or Hampton but I paid for a beach front room and got a room with a view of the parking garage. Definitely NOT worth the extra money. I was told at check in there was nothing they could do. Thus the poor review of the staff--they just didn't seem to care. Otherwise the facility is an average Hampton Inn.
Stayed 5 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize that the room you received did not meet your expectations, particularly regarding the paid "beachfront" designation and the lack of assistance from our staff.We understand your frustration entirely. Paying extra for a specific view, especially a beachfront one, and not receiving it is unacceptable. We are deeply sorry for the disappointment and inconvenience this caused you.While we cannot comment on the specifics of your booking platform interaction, we take full responsibility for the inaccurate room allocation and the lack of effort from our staff to rectify the situation. We are committed to providing exceptional service to all our guests, and we failed to do so in this instance.We are currently investigating this matter with our reservations team to ensure a thorough review of booking procedures and prevent similar mismatches from happening again. Additionally, we are taking immediate steps to address the service lapse you experienced with our staff. We will be retraining our team on guest concerns, emphasizing empathy and proactive problem-solving to ensure all guests receive the support they deserve.We apologize that the rest of your stay at our Hampton Inn reflected an average experience. We strive to consistently exceed expectations and provide a comfortable and enjoyable stay for all our guests.We value your business and sincerely apologize for the shortcomings you encountered.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice parking ramp. Easy access to beach. Good breakfast.
Stayed 3 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay and enjoyed our parking and breakfast! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Peter, Sycamore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Actually the Hotel its self was very good. We had trouble getting our room and trash taken care of . Had to call several times to the front desk ..... that didnt always work . Seems cleaning people were never there after 1 pm ???
Stayed 5 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are so sorry that you were dissatisfied with your room being cleaned. We will definitely look into this issue. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Donald R, Kimberly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel saved my vacation by allowing an upgrade and giving us the room we expected. Expedia was deceitful every step of the way. I was very dissatisfied with Expedia’s service throughout. Also had issues with Expedia’s weak wi-fi connections.
Stayed 6 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay! We are very sorry that you had a poor experience with Expedia on your recent trip.

8/10 Good

Becky

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly the beach is totally handicapped INACCESSIBLE! There is no ramp, nor is there an automatic door opener for the handicapped. This is unacceptable. In addition, there were many elderly guests who struggled to get through the heavy doors to the patio, and then had no option but to navigate the steep stairs to get to the beach. This is an issue that truly needs to be addressed.
Stayed 4 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are incredibly sorry about your dissatisfaction with the level of inaccessibility. This is definitely something that needs to be addressed so that all guests have equal opportunity in staying comfortably in our hotel. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Jered

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. The parking ramp is easy to access, staff has been very friendly and helpful. Room was clean, view was awesome. Breakfast has been very good lots of good options. Pool area is nice. Glad we chose to stay here for our family vacation
Stayed 3 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Paul

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome! Lots of old people but the room I had was amazing. Great breakfast. Above par staff. I would stay here again for sure.
Response from Alex on Mar 4, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very fine
Stayed 4 nights in Feb 2024
Response from Alex on Feb 23, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place, nice big room, great beach area
Stayed 1 night in Dec 2023
Response from Alex on Feb 23, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction next to hotel but we weren't near the hotel while it was going on. If I paid the amount per night and was working from the hotel it would have been a disaster. Car alarms going off due to the vibration of machines.
Stayed 6 nights in Feb 2024
Response from Alex on Feb 21, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay and the near by construction and noise didn’t bother you during your stay. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and very professional. No issues at all.
Stayed 3 nights in Feb 2024
Response from Alex on Feb 21, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, everything we expected and more.
Stayed 3 nights in Feb 2024
Response from Alex on Feb 19, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Michelle D

Stayed 5 nights in Feb 2024
Response from Alex on Feb 19, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Amber

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was GREAT! Clean, neat, organized, friendly and helpful staff, very colorful decor, right on the beach, indoor/outdoor pool, conveniently located close to grocery, dining, attractions and shopping. breakfast was wonderful , suited to fit all taste buds with a wide variety and the main course changes daily. Will def be returning here soon!
Stayed 2 nights in Feb 2024
Response from Alex on Feb 16, 2024
Your glowing review fills us with sunshine! We're absolutely delighted to hear that you had such a fantastic experience at our hotel. It means the world to us that you found everything to be GREAT, from the sparkling clean room to the friendly staff, from the vibrant decor to the beachfront location. We're particularly happy you enjoyed the wide variety of breakfast options and the daily menu changes. We strive to cater to all dietary needs and preferences, and it's rewarding to know we hit the mark! The indoor/outdoor pool, convenient location, and proximity to shops and attractions are definitely selling points, and we're so glad you appreciated them. It sounds like you made the most of everything our hotel has to offer! Your desire to return soon warms our hearts! We can't wait to welcome you back for another amazing stay. Don't hesitate to reach out if you have any special requests or would like recommendations for your next visit. We're here to make it even better than the last! Thank you again for sharing your wonderful experience. Your positive feedback fuels our passion for creating memorable stays for all our guests.

10/10 Excellent

Douglas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Friendly and helpful employees, great rooms, and a delicious breakfast. Many shops, restaurants, and grocery shopping within walking distance
Stayed 1 night in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and parking are great. The staff was amazing! Breakfast was great too!!
Stayed 2 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

6/10 Okay

Dennis

Traveled with family
I love the hotel, rooms,beach and breakfast. The only issue was, I was on the 2nd floor close to the elevator and the door leading to the parking structure. The door closer on the door leading to the garage was inoperable so every time someone left or came back it would slam shut 24 hours a day. Was impossible to sleep.
Stayed 3 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Erik Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice about our stay. I have no vomplaints at all.
Stayed 3 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Clifton, milton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great view and convenient to shopping and restaurants.
Stayed 1 night in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was on the side of the motel. It was not facing the beach
Stayed 2 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are so sorry you did not get a beach facing room. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

2/10 Terrible

Lafaunda, McIntosh

I chose pay at property and our room was canceled. I have never had a problem through Expedia at any other property in the past.
Stayed 1 night in Feb 2024
Response from Alex on Feb 5, 2024
Thank you for reaching out and sharing your recent experience at our hotel. We are truly sorry to hear that your reservation was canceled, especially after choosing the "pay at property" option through Expedia. We understand your frustration and apologize for any inconvenience caused. We completely understand your concern and wish to assure you that this is not our standard practice. Cancellations can occur for various reasons, but based on your limited information, it's difficult to pinpoint the exact issue. To properly assist you, we'd appreciate it if you could share some additional details:Did you receive any notification from Expedia or our hotel regarding the cancellation?Were there any specific reasons mentioned for the cancellation (e.g., possible duplicate bookings, credit card issues)?What date was your reservation for? With this information, we can investigate further and provide you with a clearer explanation. We can also work with Expedia to understand their side of the situation and see if there were any miscommunications or technical errors involved. Thank you for your feedback and we hope to hear from you soon.

8/10 Good

Iris

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
the room was beautiful, the breakfast good. 2nd shift receptionist was a bit rude, asked for our room number when i questioned why she said she wanted to make sure our pet was listed, like i could sneak a dog in.
Stayed 2 nights in Jan 2024
Response from Alex on Feb 5, 2024
Thank you for taking the time to leave this review! Your feedback means a lot to us! We are so glad you had a good stay! We are sorry that you had that interaction with the receptionist. We take pride on our friendly staff and we want you to know that this will be addressed. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Ron

Traveled with partner
We were pleasantly surprised with everything.
Stayed 1 night in Feb 2024
Response from Alex on Feb 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Abby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient easy walk to beach
Stayed 1 night in Jan 2024
Response from Alex on Feb 1, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

2/10 Terrible

richard, Maryland Heights

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is wonderful. It's the staff needs improvement. The front desk was unfriendly, unhelpful and didn't provide diamond service to diamond members.
Stayed 1 night in Jan 2024
Response from Alex on Feb 1, 2024
Thank you for taking the time to share your recent experience at our hotel. We are thrilled to hear that you found the property itself to be wonderful, and we sincerely apologize that your experience with our staff fell short of your expectations. We understand how frustrating it can be to encounter unfriendly and unhelpful staff. This is not the standard we strive for, and we deeply apologize for the disappointment caused. We take your feedback very seriously and are committed to ensuring that all our guests receive the personalized attention and support they deserve. To address your concerns, we have already begun investigating this matter internally. We will review our staff training procedures and guest service protocol to ensure that all our team members understand the importance of providing friendly, helpful, and Diamond-level service to all guests. We will also take any necessary disciplinary actions to ensure similar situations do not occur again. We hope you will give us another chance to demonstrate our commitment to providing an exceptional experience. Thank you again for your feedback. We value your loyalty and trust as a Diamond member and hope to welcome you back soon for a truly exceptional stay.

8/10 Good

Natasha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel is located in a perfect area directly on the beach. The dining options around are good - there are unique restaurants as well as grocery stores and Starbucks. The lobby is nice and open and the breakfast staff was very helpful. The hotel itself didn’t have a bar or restaurant open at the time we visited (Jan). We did have a problem the second night we were there and it was a very stressful night with a certain very strong Smokey smell (use your imagination) coming through the room and bathroom. It took a very long time and two different rooms to get the front desk attendant to “find” us a room that was comparable to the one we paid for to move to. felt that it was more like a “you’re SOL or a nuisance” attitude than a care or help effort … and I did have a child in the room so staying in that room was an absolute no. Once they did move us, the stay was phenomenal. The rooms were great with all we needed and the balcony overlooking the Gulf itself was worth the trip. The staff here at this Hampton wasn’t the friendliest (except the breakfast staff who were SO sweet). If you’re looking for a wonderful location, spacious rooms with amazing views, and a few steps to the sand at a reasonable rate - this is your hotel.
Stayed 4 nights in Jan 2024
Response from Alex on Feb 1, 2024
Thank you for taking the time to share your recent experience at our Hampton Inn. We appreciate you highlighting the positive aspects, particularly the great location, helpful breakfast staff, spacious rooms, and stunning balcony views. We understand your disappointment that the bar and restaurant were closed during your January visit. Unfortunately, due to seasonal hours we couldn't offer our full dining options during your stay. We sincerely apologize for any inconvenience this caused. We are deeply sorry to hear about the stressful experience you had on your second night due to the smoke odor in your room. We understand your frustration with the response time and the initial lack of resolution offered. This does not reflect the level of service we strive for, and we sincerely apologize for the inconvenience and distress caused, especially with a child present. We are taking your feedback very seriously and have already begun investigating this incident to determine what went wrong and ensure it doesn't happen again. We appreciate your positive feedback on the breakfast staff and acknowledge your concerns about the friendliness of other staff members. We apologize if you felt our team wasn't as welcoming as they should have been. We are committed to providing exceptional service to all our guests and will use your feedback to coach and train our staff to consistently demonstrate helpfulness and empathy. We are glad that despite the initial issues, you ultimately enjoyed the spacious rooms, balcony views, and convenient location of our hotel. We hope you'll consider giving us another chance in the future, and we assure you that we are taking steps to address the areas you mentioned to ensure a more positive and stress-free experience for all our guests. Thank you again for your feedback. We value it and hope to welcome you back soon for a truly exceptional stay.

10/10 Excellent

Jonathan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great baxtion for the family
Stayed 3 nights in Dec 2023
Response from Alex on Feb 1, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience!
Stayed 1 night in Jan 2024
Response from Alex on Jan 29, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

6/10 Okay

Ken

Liked: Cleanliness, staff & service
There was no shower gel. There was a bracket for it in the shower but none was installed. Glad we had soap with us.
Stayed 2 nights in Jan 2024
Response from Alex on Jan 27, 2024
Thank you for taking the time to leave this review! We are so sorry that you were unsatisfied the shower products provided during your stay. We value your feedback and will definitely think about this in the future. We are glad you had soap with you and we hope this didn’t bring too much of inconvenience during your stay. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with very polite staff. Will be back, for sure
Stayed 2 nights in Jan 2024
Response from Alex on Jan 25, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we can’t wait to have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the ease of parking at the lobby.
Stayed 4 nights in Jan 2024
Response from Alex on Jan 23, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Brenda L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex on Jan 23, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Jami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alex on Jan 22, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

6/10 Okay

Sandy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The phone kept ringing during the night til we finally unplugged it. Then the hot tub had chemicals to much it itched your feet and legs plus it dyed our swimsuit s Then the water line busted and order to leave building kept going off The fire department came Housekeepers only cleans rooms every other day which is fine with me but probably others not so much. Could stop at front desk to get some through
Stayed 4 nights in Jan 2024
Response from Alex on Jan 21, 2024
We are truly sorry to hear about the issues that happened during your stay at our hotel. Your experience falls short of the standards we strive for, and we deeply apologize for the inconvenience, discomfort, and disappointment you faced. We are investigating the phone system malfunction and ensuring it's rectified immediately. Proper guest rest is a top priority, and we failed you in this regard. We are also conducting a thorough review of our hot tub maintenance procedures and taking immediate steps to address the concern and make sure we do not have a chemical imbalance and ensure proper sanitation. We are sorry that the water line busted during your stay. While every-other-day cleaning may be suitable for some, we understand it may not be ideal for everyone. We apologize if this fell short of your expectations. Thank you again for bringing these issues to our attention. We take your feedback seriously and are committed to learning from it and making our hotel a truly enjoyable experience for everyone. Thank you for taking the time to leave this review!

10/10 Excellent

Mindy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great with lots of variety and everything was tasty. The pool and hot tub were also perfect. We used the workout room and it has gulf view- fantastic!
Stayed 1 night in Jan 2024
Response from Alex on Jan 17, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Chenye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alez on Jan 17, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!