On the beach, white sand, beach towels, surfing

Reviews of Hilton Garden Inn Orange Beach Beachfront

3 out of 5
Hilton Garden Inn Orange Beach Beachfront
23092 Perdido Beach Blvd, Orange Beach, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 531 out of 1008 reviews" "
Rating 8 - Good. 277 out of 1008 reviews" "
Rating 6 - Okay. 83 out of 1008 reviews" "
Rating 4 - Poor. 74 out of 1008 reviews" "
Rating 2 - Terrible. 43 out of 1008 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Omana

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and needs updating.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to go to the beach and me and my family enjoyed the peaceful atmosphere.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach. Quiet,
Stayed 1 night in Apr 2024

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service
Fitness Center was inadequate. Two treadmills and a stationary bike and may weights missing. No towels any of the three mornings I attended.
Stayed 3 nights in Apr 2024

10/10 Excellent

Crystal

Stayed 1 night in Apr 2024

8/10 Good

Edward Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Deidre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ill be back every spring break!!
Stayed 1 night in Mar 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Davina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel with very friendly staff. Only real complaint is the bed was hard and not comfortable at all and pillows were awful.
Stayed 2 nights in Mar 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness, staff & service
Unfortunately, we were not able to relax in the room, because there was too much noise from the pool.
Stayed 2 nights in Mar 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and we will come back again
Stayed 2 nights in Mar 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

6/10 Okay

Ronald

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Alex on Mar 22, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and Family Friendly… Clean and Easy Access to the Beach
Stayed 2 nights in Mar 2024
Response from Alex on Mar 20, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

4/10 Poor

Chris

Traveled with partner
Liked: Cleanliness
No hot water. Apparently for others too- several people complained at the same time
Stayed 1 night in Mar 2024
Response from Alex on Mar 20, 2024
Thank you for taking the time to leave this review. You’re so sorry that you did not have any hot water during your stay. This is completely unacceptable and we will be looking into the matters further. We are so sorry for the inconveniences you experienced during your stay. We hope to make this up to you in the future. Thank you for choosing us!

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, it was located on the beach with direct access. Bed was comfortable. I know we could have asked for additional towels, and we only stayed 1 night, but I was surprised to only have 1 towel each. All in all a good place to stay.
Stayed 1 night in Mar 2024
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We agree with you about the towels, although for a one night stay, we usually provide the minimum amount and will give guests more as requested. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Ying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before I give you a PROS and CONs of Hilton Garden Inn @ Orange Beach. I would like to shout out and thank Veronica @ front desk for making our stay a 5 star experience and we’ll definitely be coming back again in the future. PROS: -When we first arrived on our first night for check in, we got checked into the 2nd floor and noticed our carpet was really wet due to not being dried in time because the hotel spot cleans and usually they put an industrial fan to dry it. We let Veronica know at front desk about the situation and she immediately transferred us to a different room. She put us in the 6th floor room that happened to have a better view than 2nd floor and obviously the carpet was dry and normal. - Room was Clean - Water was Hot - They have Shampoo/Body/Hand Soap, I would like to note the ones they provided were actually quite fancy and probably the best ones I’ve seen in any other hotel. They were all full size and not the mini ones so if you happen to not bring any of that you would be totally fine. - Heated Swimming Pool - 2 Hot Tubs - Walk way to the beach was efficient and well maintained. It was easy access. - Yes, you do get towels despite what other reviews say.. I would like to add on that if you happen to see house keeping on your floor while they are working, they are really nice hard working people and when we asked for extra towels, they gave them to us without making it a hassle. CONS: -Parking is $10 per night tax (although, we got complimentary
Stayed 6 nights in Mar 2024
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay and had so many pros! We are sorry about your dissatisfaction with the 10 parking. We are glad that you ended up getting complementary parking during your stay. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had an issue which we brought to the attention of the staff. They were excellent in their efforts to resolve the problem. We were totally pleased with the final outcome. Bridget was especially helpful to us in the resolution of the problem.
Stayed 2 nights in Mar 2024
Response from Alex on Mar 11, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are so sorry to hear that you had an issue, but thrilled that our excellent staff was able to resolve the issue. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great, except there was a mix up over a beach view room and a beachfront room. I reserved a beachfront room and we were put in a beach view room for two days until they could get us in a beachfront room. The staff was very nice and did all they could to make things right. They gave us free parking and breakfast for those days we couldn’t get in the room.
Stayed 5 nights in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! We are so sorry about the mixup you encountered during your stay but we are so glad that the issue was eventually fixed and our staff was very helpful. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Owen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beutiful beach view, staff was excellent, overall property was amazing
Stayed 1 night in Feb 2024
Response from Alex on Mar 5, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the place
Stayed 2 nights in Feb 2024
Response from Alex on Feb 26, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short distance to the beach area.
Stayed 10 nights in Feb 2024
Response from Alex on Feb 26, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

James

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience with our whole family.!
Stayed 3 nights in Feb 2024
Response from Alex on Feb 21, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did enjoy the stay
Stayed 1 night in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Daryle, KANSAS CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Close to everything you need. Great rooms.
Stayed 3 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Keventris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veronica was one of the best hotel managers I've ever encountered. Her staff is an exact reflection of her. The rooms and hotel are exceptionally clean, and it’s located right on the beach! The wifi is not so good, but who goes on vacation to play on the phone? I will be staying here next time I decide to visit Orange Beach.
Stayed 1 night in Jan 2024
Response from Alex on Feb 5, 2024
Thank you so much for taking the time to share your wonderful experience at our hotel! Your kind words about Veronica and her team truly warm our hearts, and we are thrilled to hear that you enjoyed your stay so much. It means the world to Veronica and her staff to be recognized for their hard work and dedication to providing exceptional service. Hearing that they were a reflection of her leadership is a testament to their commitment to creating a positive and welcoming environment for our guests. We are also delighted that you found the rooms and hotel to be exceptionally clean and loved the convenient location right on the beach. Those are definitely some of our key strengths, and we're happy they contributed to your enjoyable stay. While we appreciate your understanding about the Wi-Fi not being perfect, we are always looking for ways to improve our amenities and services. Your feedback is valuable to us, and we are exploring options to enhance our Wi-Fi connectivity to better serve our guests' needs. We are so glad to hear that you'll be staying with us again on your next visit to Orange Beach. Veronica and her team are already looking forward to welcoming you back and creating another memorable experience for you. In the meantime, please don't hesitate to reach out if you have any questions or need any assistance planning your next trip.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love that it was beach front. Room was very clean and comfortable. For an extra charge, the breakfast was phenomenal and super convenient near the lobby. Was a great location close to some great places to eat and hang out. Both hot tubs were not functioning with regards to the jets, but we were able sit in the heated water. Pool was heated, but chilly.
Stayed 2 nights in Jan 2024
Response from Alex on Feb 5, 2024
Thank you so much for taking the time to share your recent experience at our hotel! We're thrilled that you enjoyed the beachfront location, the clean and comfortable room, and the convenient breakfast option. It sounds like you had a great time exploring the surrounding area as well. We appreciate you highlighting the positive aspects of your stay, and we are committed to continuously improving our offerings to ensure all guests have an exceptional experience. However, we are sorry to hear that the hot tubs and pool didn't meet your expectations. We understand that functioning jets in the hot tubs are important for a relaxing experience, and we sincerely apologize that they were not working during your visit. We are currently investigating the issue and taking steps to have them repaired as soon as possible. Regarding the pool temperature, we strive to maintain a comfortable temperature throughout the year. However, we acknowledge that individual preferences for pool temperature can vary. We take your feedback into consideration and will explore options to offer a wider range of temperature options in the future. We hope you will consider giving us another chance in the future. We are confident that we can make your next stay even more enjoyable.

10/10 Excellent

Michael, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding value, room was clean, current and comfortable - excellent place to stay for Gulf Shores.
Stayed 2 nights in Jan 2024
Response from Alex on Feb 1, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024
Response from Alex on Jan 26, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well appointed. Staff was very helpful and friendly.
Stayed 1 night in Jan 2024
Response from Alex on Jan 25, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

4/10 Poor

June

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I thought breakfast was included; It was one of my filters I always use. Very disappointed in this and the staff's attitude. "That's what you booked, nothing can be done about it". Not even sure they have a restaurant.
Stayed 2 nights in Jan 2024
Response from VS on Jan 23, 2024
I do apologize for any inconvenience the misunderstanding of breakfast, we understand how it can be frustrating. I am veronica the front desk manager please enjoy complimentary breakfast for the remaining of your stay. If you need further assistance please stop the desk.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Alex on Jan 22, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

nicole

Stayed 4 nights in Jan 2024
Response from Alex on Jan 21, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alex on Jan 21, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

2/10 Terrible

Row

Traveled with group, Traveled with pets
Stayed 1 night in Jan 2024
Response from Alex on Jan 16, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

8/10 Good

Dennis

Stayed 8 nights in Jan 2024
Response from Alex on Jan 16, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

6/10 Okay

Chase

Stayed 2 nights in Dec 2023
Response from Alex on Jan 16, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing trip!
Stayed 1 night in Dec 2023
Response from Alex on Jan 13, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

8/10 Good

Allen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alex on Jan 13, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Bobbie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Very nice and a pleasant stay
Stayed 1 night in Jan 2024
Response from Alex on Jan 11, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Shakita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alex on Jan 9, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

8/10 Good

Donna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Alex on Jan 9, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Aqueelah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Alex on Jan 9, 2024
Thank you for taking the time to leave this rating! Beautiful pictures! We are glad you had a good stay! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Jessica

Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
Dog friendly on the beach we love staying here.
Stayed 2 nights in Dec 2023
Response from Alex on Jan 9, 2024
Thank you for taking the time to leave this rating! We are so glad you had a great time and enjoyed the dog friendly beaches. If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
First trip of the year.
It was absolutely beautiful and amazing! The customer service was outstanding. I'll give it a 9 out of 10. The only thing I would suggest are much better pillows. Ours were pretty rough.
Stayed 1 night in Jan 2024
Response from Alex on Jan 6, 2024
Your glowing review warms our hearts like! Knowing you found our hotel absolutely beautiful and amazing with outstanding customer service fills us with immense pride. Thank you for the fantastic 9 out of 10 rating! And we couldn't agree more about the importance of a good night's sleep. Your suggestion about the pillows is spot-on! We take comfort seriously, and we understand that fluffy, supportive pillows can make a world of difference. We'll take your feedback to heart and explore options for upgrading our pillow selection to ensure all our guests experience the ultimate comfort. Thank you again for choosing our hotel and for sharing your valuable feedback. We're constantly striving to improve, and your suggestions help us ensure every stay is truly exceptional. We hope you'll return soon and enjoy the full 10 out of 10 experience! In the meantime, please spread the word! We'd love for others to discover the beauty, amazing service, and dedication to comfort that awaits them at our doors.

8/10 Good

Terry

Traveled with family
The room was probably clean enough but very dark and outdated. The front desk service was great!
Stayed 1 night in Dec 2023
Response from Alex on Jan 2, 2024
Thank you for taking the time to leave this review! We are very happy you found the rooms clean and the front desk helpful! We sincerely apologize for your thoughts on the room. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

leamon

Stayed 1 night in Dec 2023
Response from Alex on Jan 2, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

8/10 Good

roger

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Alex on Jan 2, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!