Ratings based on 456 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by ANDY from ALABAMA

Excellent stay

Posted Jun 6, 2014 on Hotels.com
Hotel staff is very friendly and helpful. Best pool in Orange Beach. Easy beach access and poolside bar are great. I will definitely stay here again. Second time to stay there and both times were great and problem free.
Comment from Hotel Management
Aug 9, 2014 by Christina, Hotel Management
HI ANDY, Thank you so much for letting us know how your stay was with us. It is so great to hear that you had an excellent stay with us and that we have the best pool in Orange Beach. I will make sure to let our staff know what a job well done they did and we look forward to seeing you again for your 3rd stay soon. Christina General Manager
4 out of 5
Recommended
for Families
by A verified traveler

nice hotel

Posted Jun 6, 2014 on Hotels.com
We spent two nights at this hotel and it was great. Friendly, helpful and good service great location. Just the refrigerator was not working well did not have a temperature regulator and all of our food was frozen. Also it was tooooo cold inside the hotel coming wet from the pool was a pain
Comment from Hotel Management
Aug 9, 2014 by Christina, Hotel Management
Hi Verified Traveler, Thank you so much for letting us know how your stay was with us. I am sorry to hear that you had issues with the refrigerator and the temperature o the hotel during your stay. I will make sure to address both issues with Housekeeping and Maintenance to ensure we are checking all the refrigerators in the room before renting to a guest and that we are keeping the first floor at a mild temperature for our guests. We hope you come back to see us again soon. Christina General Manager
5 out of 5
Recommended
by A verified traveler

Posted Jun 5, 2014 on Hotels.com
Very we'll maintained. Friendly staff. Great location. Free breakfast an A plus. Will stay here many more times.
Comment from Hotel Management
Aug 9, 2014 by Christina, Hotel Management
Dear Verified Traveler Thank you for taking the time to let us know how your stay was with us and letting us know that you thought the hotel was very well maintained. We hope you come back to have some fun in the sun with us soon. Christina General Manager
5 out of 5
Recommended
for Personal Event
by Bridget from Danville

Excellent Hotel!

Posted Jun 4, 2014 on Hotels.com
Had a wonderful time at staying here! Clean rooms, pool, beachfront, convenient location, and all but one staff member was great!!!! I hope she is gone next time we come back, but she didn't ruin our experience! Love this hotel!
Comment from Hotel Management
Aug 23, 2014 by Christina, Hotel Management
Hi Bridget, It is so great to hear that you rated your stay 5 stars and that you had an excellent experience with us. I am so sorry to hear that you had a negative experience with one of our team mates, but its great to hear that the rest of the staff was great. We are continually working with our staff to make sure they are having fun so that our guests will have fun. We hope you come back to see us again soon. Christina General Manager
3 out of 5
Recommended
by Suzie from Kilmichael MS

Nice spot but parking can be a problem

Posted Jun 3, 2014 on Hotels.com
The rooms were nice; the elevators very very slow so we mainly took the stairs. On a Saturday night we had to park across the street due to all the spots being taken. I would stay there again mainly due to the convenience of access to the beach area and the kids enjoyed going back and forth from the beach to the pool and hot tub.
Comment from Hotel Management
Aug 9, 2014 by Christina, Hotel Management
HI Suzie, Thank you so much for taking the time to provide us with candid feedback about your recent stay with us. I am so sorry to hear that you had issues with parking during your stay. I will make sure that our staff is parking in an alternative area so that we can ensure all of our guests can park in the hotel parking lot. I am happy to hear that your kids had a great time at the pool and the beach and we hope you will come back to see us again soon Christina General Manager
4 out of 5
Recommended
for Everyone
by Mark from Jeffersonville, IN

It was great if you discount the weather

Posted Jun 2, 2014
Pros: It is on the beach, second time staying there.
Cons: Ended up leaving early due to a family emergency, I was unable to get a refund for my last night since the room was booked through a third party.
We enjoyed our trip and met some nice people. The food was great but I would avoid Hazel's, for the cost of $25.00 for a seafood buffet is high considering the quality.
Comment from Hotel Management
Jun 4, 2014 by Christina, Hotel Management
Hi Mark, Thank you so much for taking the time to let us know how your stay was with us. I am happy to hear that you had a great time despite the weather. Thank you for giving us feedback about our local restaurant Hazels and we will pass along your comments to them about the price and quality of the food offered on their buffet. We hope you come back to see us again soon Christina General Manager
5 out of 5
Recommended
by Marie from Tulsa, OK

Best Mini Vacation Ever

Posted Jun 2, 2014 on Hotels.com
Everyone was so nice and the beds were amazing. Best sleep I have had in a very long time.
Comment from Hotel Management
Aug 9, 2014 by Christina, Hotel Management
HI Marie, Best Mini Vacation Ever is what we love to hear from our guest. Thank you so much for letting us know how great your stay was. I will make sure to celebrate with the staff on how great your stay was. We hope you come back again soon to get the best sleep you ever had. Christina General Manager
5 out of 5
Recommended
by A verified traveler

Posted May 31, 2014 on Hotels.com
Comment from Hotel Management
Aug 9, 2014 by Christina, Hotel Management
Dear Verified Traveler, Thank you so much for rating your stay with us 5 stars. We hope you come back to see us again soon. Christina General Manager
4 out of 5
Recommended
by Scott from Dallas

Excellent Hotel

Posted May 27, 2014 on Hotels.com
We really enjoyed our stay here. The free breakfast was better than advertised, and the location was perfect - right on the beach! We only had one problem. Housekeeping missed cleaning our room one day, but a word to the front desk fixed that. I'd stay here again without any doubt!!
Comment from Hotel Management
Aug 9, 2014 by Christina, Hotel Management
Hi Scott, Thank you so much for taking the time to provide us with great feedback about your recent stay and letting us know how excellent we are. I am so sorry to hear that Housekeeping missed cleaning your room but I am very happy to see that the front desk was able to fix that for you. I will make sure I address this with the Executive Housekeeper and celebrate a job well done with the front desk. We hope you come back to see us again soon. Christina General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 23, 2014 on Hotels.com
Comment from Hotel Management
Aug 9, 2014 by Christina, Hotel Management
Hi Verified Traveler, Thank you so much for taking the time to rate your stay 5 stars. We hope you come back again soon Christina General Manager