Ratings based on 371 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Great Job!Posted Mar 11, 2014
Great experience! Staff was super friendly! Breakfast was great! Pools were clean!
for Familiesby A verified traveler
Great ViewPosted Mar 11, 2014
Pros: The view.
Cons: The mattress seemed to have a thick plastic lining which was strange.
The view was very nice. The room seemed a little dirty but it might have been the color/texture of the carpet. I would stay there again, but not for more than a night.
for Familiesby Mike from deep South
Nice, on the beach.Posted Mar 7, 2014
Pros: Location, staff.
Cons: There was no room to sit at breakfast two of the three days we were there.
Location: Many good restaurants, shopping, beach activities nearby. Interesting Naval Air Museum and lighthouse just a short drive away.
Location was excellent. Walk out back and you're on the beach. The staff was excellent at recommending restaurants and giving directions. Room was quiet, comfortable. The only drawback was the weather. It was 72 degrees one day, high of 52 the next, down to 32 at night. There was no heat. None. The a/c worked well, as we learned the first day. But, as the temperature dropped, the heat was never turned on and it did get quite cool inside the room, especially with a huge sliding glass door to the balcony. But that was the only drawback.
Jan 11, 2014 by Christina
Dear Mike, It is so great having the white sand beaches in our back yard and that you were able to overall enjoy your stay with us. I am sorry to hear that you had heating problems in your room and I have personally addressed the issue with our Chief Engineer so we can ensure another guest does not have the same problem. Thank you so much for letting us know how your stay was. It is because of comments such as yours that we can improve our service to our guests. We hope you come back to see us again soon. Christina Gale General Manager
for Everyoneby Mary Lee from Organe Beach, AL
Gulf Shores, ALPosted Mar 1, 2014
Pros: Management step up to the plate when things goes wrong to make the quest happy.
Cons: none thing at this time.
The stay at first was not pleasing but after talking with management it turned out to be a great stay.
Jan 8, 2014 by Christina
Dear Mary Lee, Thank you for taking the time to let us know how your stay was. I am so sorry to hear that at the beginning the staff was not pleasant, but we were able to turn your stay around into a great stay. Please be assured every day we are working with the staff to make sure they are welcoming guest into their home and treating them as such. We hope you come back to see us again. Christina Gale General Manager
for Everyoneby JuJu from Miss
Great locationPosted Feb 26, 2014
Pros: Could have used more motorcycle parking
Thanks for letting us check in early since we were tired from riding our bikes for hours. Hot tub was very soothing.
Jan 27, 2014 by Christina
Dear JuJu, I am so happy to hear that you were able to check in early and relax after riding your bikes for hours. The hot tub is a perfect solution to a long day so you can unwind and also enjoy the white sand beaches. We hope you come back to see us again soon Christina Gale General Manager
for Everyoneby stephanie from baton rouge la.
Nice location on the beach and close to shoppingPosted Feb 24, 2014
Beds were comfortable and I like the fact that room have microwave and refrigerator in them and the breakfast was good
Jan 27, 2014 by Christina
Dear Stephanie, Thank you so much for taking the time to let us know how your stay was. We are centrally located to shopping and directly on the Gulf of Mexico, which makes a great combination for a vacation. We hope you come back to see us again soon, Christina Gale General Manager
for Everyoneby Ramona from Missouri
Holiday Inn Express at Orange Beach, ALPosted Feb 23, 2014
Pros: The staff was very accommodating and the room was clean. It was just a few steps away from the ocean and the breakfast was everything you could want!
Cons: The internet service and the room comfort.
Location: The location was just a few steps from the beach and a short driving distance to many other attractions. There are many amusement parks nearby.
We were very pleased with our stay at Orange Beach. The hotel was very pleasing and clean. The hot breakfast had something for everyone. It was rather busy and one morning the staff graciously opened up the meeting room so we would have a place to eat. We were on the 6th floor so the internet service was a bit sporadic and the room was either too cold or stuffy, but we just kept it warmer until we were ready to sleep which is when we like a cooler room anyway. Overall we enjoyed our stay and would come back again. The proximity to the ocean was just perfect and the pool/hot tub were nice too.
Jan 26, 2014 by Christina
Dear Ramona, Thank you so much for taking the time to let us know how your stay was with us. We are currently working on a solution to the internet issues you encountered so we can ensure no other guests has the same issue. It is because of feedback such as yours that we can improve our service we deliver to our guests. We hope to see you back again soon. Christina Gale General Manager
for Everyoneby Jess from Va
Spent a couple of days visiting my parentsPosted Feb 4, 2014
Pros: The location and the pool and the pillows were the best
Cons: More attention at the front desk
Location: , The beach was great and there was plenty of shops and food nearby
Was a disturbance with some loud people in the lobby talking to a staff member and no one was at the front desk until the loud people left about 10 minutes, after that everything seemed ok
for Everyoneby Shirley from Mt Zion
Liked our room with view of the gulf.Posted Feb 3, 2014
Pros: See answers above.
The staff was very friendly and helpful. The breakfast was delicious every morning. Fred is an awesome manager.
for Everyoneby Big Mac from Tallassee, Al
AnniversaryPosted Jan 21, 2014
Pros: On the beach
Cons: Breakfast needed some improvement during the week. The week-end was great.
Location: Was good, Bubba's just across street is a super great place to eat.
Everyone went out of the way to make our stay enjoyable. GREAT!