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Reviews of Holiday Inn Express Orange Beach, an IHG Hotel

2.5 out of 5
Holiday Inn Express Orange Beach, an IHG Hotel
24700 Perdido Beach Blvd, Orange Beach, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shanta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The best kept secret in Orange Beach, AL! Friendly Staff, Clean and Quiet property, Pool and Hot tub well kept with an add Bar in walking distance.
Stayed 2 nights in Apr 2024

10/10 Excellent

Klanci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FOM on Apr 11, 2024
Thank you for your review! we appreciate your business and look forward to your future stays

10/10 Excellent

Mk

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the pool and the room. The access to the beach was convenient. I enjoyed my stay. :)
Stayed 2 nights in Apr 2024
Response from FOM on Apr 10, 2024
Thank you so much for the review! We thank you for staying with us and hope to see you again soon!

10/10 Excellent

Beth

Traveled with group
Perfect for a weeks stay. Excellent breakfast every morning. Pool hot tub and right on beach!
Stayed 7 nights in Mar 2024
Response from Alex on Apr 7, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly
Stayed 3 nights in Mar 2024
Response from FOM on Apr 2, 2024
Thank you for your review! We appreciate it so much!

8/10 Good

Norman

Traveled with family
Very friendly staff and very helpful
Stayed 1 night in Mar 2024
Response from FOM on Apr 2, 2024
We appreciate your review! Thank you!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a short walk to the beach, with an excellent aquatics area on the patio. The rooms are clean and well appointed. I will come back here again.
Stayed 1 night in Mar 2024
Response from FOM on Mar 30, 2024
Thank you for your review of our hotel! We appreciate it!

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night, exactly what we needed
Stayed 1 night in Feb 2024
Response from FOM on Mar 29, 2024
Thank you for your review! We appreciate it!

2/10 Terrible

Erica

Stayed 3 nights in Mar 2024
Response from Alex on Apr 13, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

8/10 Good

Shelby

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
outdated needs to be updated
Stayed 1 night in Mar 2024
Response from Alex on Mar 25, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and giving us this feedback! We hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the staff was very nice
Stayed 2 nights in Mar 2024
Response from FOM on Mar 18, 2024
Thank you for your review! We appreciate that!

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was beautiful
Stayed 1 night in Mar 2024
Response from FOM on Mar 18, 2024
Thank you for your review! We appreciate it!

10/10 Excellent

Stephanie, Byram

Liked: Cleanliness, staff & service, property conditions & facilities
The entire hotel experience
Stayed 1 night in Mar 2024
Response from FOM on Mar 17, 2024
Thank you for the great review! We look forward to seeing you again in the future!

2/10 Terrible

Parker

Disliked: Staff & service, property conditions & facilities
Had my room booked and then we were told they gave our room away
Stayed 1 night in Mar 2024
Response from FOM on Mar 18, 2024
We are sorry you experienced this during your stay. I would love to know more. Please contact the hotel and ask for the Front Office Manager. I will be happy to speak to you.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from FOM on Mar 15, 2024
Thank you for staying with us! We appreciate the review!

10/10 Excellent

Cecil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was superb. Great breakfast, clean amenities, and friendly and courteous staff.
Stayed 1 night in Mar 2024
Response from Alex on Mar 14, 2024
Thank you for taking the time to leave this review! Your kind words mean so much to us! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach front
Stayed 3 nights in Mar 2024
Response from Alex on Mar 14, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Alex on Feb 26, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Laura

Stayed 9 nights in Feb 2024
Response from Alex on Mar 22, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Maranda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, beach access and pool, including hot tub.
Stayed 4 nights in Feb 2024
Response from Alex on Feb 13, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

2/10 Terrible

Monica

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe bath tub no food on the island. Dirty everything car stolen there.
Response from Alex on Jan 30, 2024
Thank you for taking the time to leave this rating. We would like to look more into what happened during your stay so please call us directly at (251) 974-1634. If you have any additional comments or feedback you would like to share, please feel free to do so. Thank you for choosing us and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex on Feb 1, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Brianna

Stayed 2 nights in Jan 2024
Response from Alex on Mar 22, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, but the toilet did not flush properly and had to be plunged twice.
Stayed 2 nights in Jan 2024
Response from Alex on Jan 29, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the stay was great
Stayed 1 night in Jan 2024
Response from Alex on Jan 27, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Kaylee Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was incredibly nice. Aside from a backflowing sink (they graciously let me change rooms) and a little food poisoning, it was a nice stay. Truly everyone was so nice!
Stayed 5 nights in Jan 2024
Response from Alex on Jan 21, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay and that everyone was very nice! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property right on the beach. I didn't like that no beach view rooms were available and they only cleaned the room every 3 days.
Stayed 4 nights in Dec 2023
Response from Alex on Jan 21, 2024
Thank you for taking the time to leave this review! We are so glad you enjoyed our property on the beach! We are sorry that you didn’t get one of the rooms with the beach view. We are also so sorry that your room only got cleaned once every 3 days. Thank you for giving us feedback to make our hotel better and make sure these things to do not happen in the future. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

4/10 Poor

ARLENE

Business traveler
Stayed 2 nights in Jan 2024
Response from Alex on Jan 21, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alex on Jan 21, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice place I will stay there again thank you
Stayed 2 nights in Jan 2024
Response from Alex on Jan 16, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

8/10 Good

Carol

Traveled with partner
Liked: Staff & service
Did not have amenities listed in the listing available for our trip
Stayed 10 nights in Jan 2024
Response from Alex on Jan 13, 2024
Thank you for taking the time to leave this review! We are sorry that we did not have the amenities that you were expecting. If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wife and I arrived the Monday night of the storm. We were given restaurant recommendations by pm desk attendant, as very little was open when we arrived. Our entire stay was outstanding. Would stay again!
Stayed 3 nights in Jan 2024
Response from Alex on Jan 13, 2024
Thank you for taking the time to leave this review! We are so glad you had an amazing stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alex on Jan 9, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
--Staff was great from check in to check out. Very courteous and friendly. Breakfastvwas not so good some mornings you would go down around 8:30am and there was not antpy food they were always seemed to be short on drinks. Milk was always seemed like they couldn't get it. This needs alittle attention. Beside the breakfast situation the stay was great .
Stayed 9 nights in Dec 2023
Response from Alex on Jan 9, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! On the other hand, we are so sorry that our breakfast did not meet your expectations. Having no food or drinks by only 8:30 is completely unacceptable and we are working to resolve the issue immediately. Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Kristyn

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Alex on Jan 9, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best new years wknd ever
Spur of the moment cuz I work 5 days a week btwn 9 and 11 hours then Saturdays too. So wanted nothing. Nothing at all. Slept like a baby MICHIGAN won so it was perfect.
Stayed 3 nights in Dec 2023
Response from Alex on Jan 6, 2024
Thank you for choosing us and for taking the time to leave this review! We are so happy to hear that you had a comfortable stay, especially after that Michigan win! We hope to have the pleasure of welcoming you back in the future!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Good location great breakfast !
Stayed 2 nights in Dec 2023
Response from Alex on Feb 1, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!

10/10 Excellent

Pedro

Stayed 4 nights in Dec 2023
Response from Alex on Jan 22, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023
Response from Alex on Jan 6, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Sumitra

Stayed 1 night in Dec 2023
Response from Alex on Jan 21, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

8/10 Good

Daphne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location, customer service wonderful
Stayed 2 nights in Dec 2023
Response from Alex on Jan 2, 2024
Thank you for taking the time to leave this review! We are so glad you liked the location and thought the customer service was wonderful. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

sherrie

Traveled with family
Liked: Amenities
Everything was nice
Stayed 3 nights in Dec 2023
Response from Alex on Dec 30, 2023
Thank you for taking the time to leave this rating! We are so glad you enjoyed your stay! We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alex on Dec 30, 2023
Thank you for taking the time to leave this rating! We are so glad you enjoyed your stay! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Elbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it all
Stayed 1 night in Dec 2023
Response from Alex on Dec 30, 2023
Thank you for taking the time to leave this rating! We are so glad you enjoyed your stay! We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

charles

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a nice pool and right on the beach.
Stayed 2 nights in Dec 2023
Response from Alex on Dec 30, 2023
Thank you for taking the time to leave this rating! We are so glad you enjoyed the pool and beach during your stay! We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Alex on Dec 28, 2023
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

mary

Stayed 2 nights in Dec 2023
Response from Alex on Jan 16, 2024
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alex on Dec 28, 2023
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alex on Dec 28, 2023
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make our stay special - breakfast had a hot chocolate bar and cookies for Christmas, fantastic breakfast, amazing hot tub, towels, and the perfect size rooms for our family.
Stayed 1 night in Dec 2023
Response from Alex on Feb 1, 2024
Thank you for taking the time to leave this review! We are so glad you had a good stay! Thank you for choosing us and we hope we have the privilege of welcoming you back in the future for another unforgettable stay!