Ratings based on 227 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

the hotel is poorly maintained and the rooms were

Posted Sep 26, 2014
Cons: maintain the rooms including the bathroom tubs and tilework
this box will not allow me to write what I think of this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Etobicoke, Ontario

Nice hotel but...

Posted Aug 30, 2014
Pros: I loved the staff and the room was comfy.
Cons: The room needed a bit of a touch up.
Location: It was a little out of the way not in the main part of town.
The hotel staff was very friendly, the room was good except in the bathroom there were a few missing tiles beside the toilet (possibly because of an upgrade) and the shower had a crack in the tile in one spot. The beds were comfy and there was a microwave and fridge in the room. The breakfast was good.
1 out of 5
by A verified traveler from Chicago, Illinois

Hardly the "Best" Western

Posted Aug 26, 2014
Pros: Nothing
Cons: Cleanliness, lighting.
The only good thing you could say about this hotel is that it was cheap. The first room we were given had no light in the bathroom and so we were moved to another room. The second room was very musty and we had to run the air conditioner on high for hours to air it out. The lighting was terrible, low-wattage CFL bulbs that gave off little, yellow light. The same bulbs were used all over the hotel so the lobby and halls also were dingy. Someone had apparently put a new vanity top in the bathroom, but had not replaced the tiles that were removed for the installation so there was bare wall with pieces of grout stuck on it. Also, the wallpaper over the vanity was stained. The towels were rough and paper thin. Whoever had 'cleaned' the bathroom left used soap in the soap dish in the bath tub. We have stayed in many Best Western hotels over the year and this has to be the worst.
1 out of 5
by A verified traveler

Unsatisfactory stay

Posted Aug 23, 2014
Pros: Lobby was ok. Staff were friendly and apologetic.
Cons: Almost everything.
Location: Hotel was far from everything.
We stayed a night on our way to Williamsburg and was disappointed at the cleanliness of the room. The bathroom had a strong mildew odour. The only tiny table in the room was rickety and the arms on the chairs were loose. We took a look at the tiny outdoors pool and was unimpressed. The queen size beds we booked was actually a double size and they didn't have another room for replacement.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, TX

Offthe Beaten Path but Very Comfortable

Posted Aug 22, 2014
Pros: Staff friendliness and helpfulness.
Location: About three miles off highway. Was traveling through, so did not take advantage of local attractions.
Hotel was about three miles into town from highway I-81 but better than other hotels closer to the highway and worth the extra time to get there. Hotel staff on check-in (Calvin) was extremely friendly and helpful. After a long, tiring drive, the effort to make us comfortable was appreciated. Hotel lobby was large with elevator to the second floor. Room was good-sized, comfortable and quiet. Breakfast standard, but very good. Would recommend stay there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2014
Staff was friendly breakfast was good nice pool for kids
3 out of 5
Recommended
for Everyone
by A verified traveler

Hagerstown

Posted Aug 8, 2014
Pros: Price
Cons: Decoration
Location: Near to downtown, restaurants and outlets
Good hotel that includes internet and breakfast. Is close to a lot off outlets and mall plus restaurants.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Tim from Detroit MI

Posted Jun 29, 2014 on Hotels.com
Second year in a row we stayed here on our way to Virginia Beach. Price EXTREMELY reasonable for the quality. Highly recommend for an overnight destination !
5 out of 5
Recommended
for Overnight Stay Before Destination
by Melody from Houston

Nice but Points Off for Disappointing Fitness Cent

Posted Jun 26, 2014 on Hotels.com
Overall we were pleased with the accommodations and the staff was very friendly. Breakfast was very nice. On the down side, the beds were very hard and the fitness room only had two pieces of equipment--one of which was broken. We were there on a Saturday night and there also seemed to be drag racing going on in the street in front of the hotel. There were police shutting it down but it was noisy until well after 11 p.m. Hopefully that was not a common occasion.
3 out of 5
by A verified traveler from Virginia

Two night stay for travel to PA

Posted Jun 26, 2014
Pros: Nothing
The hotel appeared to be outdated Furniture in room was broken and uncomfortable. The young lady at the front desk from the Czech Republic was as cute as she could be and brightened up the lobby. She was very helpful and handled all requested. The morning lady at the desk was also very charming and great with directions and maps. Food in breakfast room was good but in short supply due to the amount o soccer teams booked at the hotel. There was zero counter space in .the bath but the room was OK. I will stay elsewhere if I have to come back to Hagerstown.