Ratings based on 216 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2014
Staff was friendly breakfast was good nice pool for kids
3 out of 5
Recommended
for Everyone
by A verified traveler

Hagerstown

Posted Aug 8, 2014
Pros: Price
Cons: Decoration
Location: Near to downtown, restaurants and outlets
Good hotel that includes internet and breakfast. Is close to a lot off outlets and mall plus restaurants.
3 out of 5
by A verified traveler from Virginia

Two night stay for travel to PA

Posted Jun 26, 2014
Pros: Nothing
The hotel appeared to be outdated Furniture in room was broken and uncomfortable. The young lady at the front desk from the Czech Republic was as cute as she could be and brightened up the lobby. She was very helpful and handled all requested. The morning lady at the desk was also very charming and great with directions and maps. Food in breakfast room was good but in short supply due to the amount o soccer teams booked at the hotel. There was zero counter space in .the bath but the room was OK. I will stay elsewhere if I have to come back to Hagerstown.
4 out of 5
Recommended
for Everyone
by A verified traveler

Thank you

Posted Jun 23, 2014
There were a few problems with the room, but was taken care of quickly by staff. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2014
Cons: slight issue was that my shower had no shower curtain. I reported it at 6:30 am and wasn't fixed until after my departure at 10:00am. still showered
Nice hotel staff and very clean. Breakfast was amazing! Pool and hot tub were both cold. Oh well...can't have everything.
1 out of 5
by Joyce from Ontario

Terrible location. Heard nothing but sirens.

Posted Jun 9, 2014
Pros: Nothing
Cons: See above
Location: Terrible location.
Terrible staff. No one at desk when arrived. Sign posted "be back in 5 minutes". When he finally showed up, very unplesant. He was running around all over the place, only person on duty. Bad location, too close to town, sirens and traffice heard all night. Room extremely outdated. Old air conditioning unit in room, however the noise of it helped drown out the traffic noise. The bathroom was disgusting, not clean at all, extremely old wallpaper, Kleenex bin on wall grungy, toilet hardly flushed. Only given two towels & two face cloths. Coffee in lobby was like mud, no cream left. Had to ask for cream and he had to go running up to 2nd floor to get it from breakfast room to get it & then it was warm. There were no snacks left.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2014
Location: Stadium restaurant and pub was nice for a quick bite to eat.
Upon arrival, I looked out the window and the outdoor pool was empty. I was told by the manager that the pool was under renovation. The reason that I chose this hotel over others in the area was to be able to use the pool. It was Memorial Day weekend and the pool should have been open. The manager suggested that I cancel the reservation and try another hotel in the area that has a pool. After driving 4 hours, the last thing that I wanted to do was to look for another hotel!
5 out of 5
Recommended
for Everyone
by Joe

Good value typical Best Western accommodations

Posted May 21, 2014
Fine - everything I would expect for price and at Best Western
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted May 17, 2014 on Hotels.com
Service was good, rooms were clean. Pictures of the hotel were better than the hotel itself, overall the hotel was fine.
4 out of 5
Recommended
by Bambi from CT

It's nice.

Posted May 13, 2014 on Hotels.com
Everything was clean. The workers were nice and polite and helpful. The location was ok. In the middle of downtown which I don't like driving in any downtowns... but it was okay. The entrance in the hotel was really nice. :) I wish they had more for breakfast but it was fine. Overall, it was a pleasant stay.