Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

A lIttle out of the way

Posted Sep 11, 2014
Pros: Comfortable, friendly staff , good breakfast
Location: M
About 10 minutes from I 81 but nice staff, comfy room , nice breakfast and fun sports bar across the road.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel near the interstate

Posted Sep 8, 2014
Pros: price and cleanliness
Cons: The room doors are selfclosing but are not fitted with sound absorbers on the frames; as a result, one hears all the doors slamming down the hallway.
Location: there is a nice restaurant across the street.
a new hotel in a quiet location. I would recommend taking the interstate 70 exit and not the interstate 81 exit (it is too long and thru downtown Hagerstown).
5 out of 5
Recommended
for Everyone
by A verified traveler from NEW BRUNSWICK CANADA

A PLEASANT SURPRISE

Posted Aug 17, 2014
Pros: We liked everything about it, we wouldn't change anything other than a cheaper price, but U get what U pay for here .
Cons: I have no complaints.
Location: WE LEFT RIGHT AFTER BREAKFAST AS WE HAD A LONG WAY TO TRAVEL THE NEXT DAY SO DIDN'T SHOP OR VISIT IN THIS AREA.
We were pleasantly surprised when we arrived in Hagerstown with our granddaughter to spend the knight. we had just driven almost 700 miles and were tired on our way back to Canada. The front desk people were very friendly and when we arrived at our room, we found a spacious large room with 2 Queen beds. The bathroom was a good size and very neat & clean as was our beds. A flat screen TV was there and the air conditioner worked fine. the next morning we had a great continental breakfast with a great variety of foods. We would recommend this hotel to anybody, it was a little more costly than a couple we had stayed in earlier but it was worth it. The next time we visit our daughter in Georgia we will stay at this hotel. We were completely satisfied with everything about it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Room was very recently remodeled

Posted Aug 6, 2014
Excellent. My room was recently remodeled. It was very clean. Great amenities. Great breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Surprise!

Posted Jul 20, 2014
We were really surprised with the quality and cleanliness of the room. No problems with check in, very nice. Definitely would stop again! Walked over to the local brewpub, it was really good, too. Many dining options within walking distance.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brookville, PA

The king size bed was very comfy!

Posted Jul 13, 2014
Pros: Very nice accommodations, friendly staff, comfortable and clean.
It was a little disappointing to find out I could have gotten a better rate directly with AAA discount.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte NC

Acommodations

Posted Jun 26, 2014
Pros: Adult friendly rooms while accomodating a pet. Staff
Cons: Not much for the price and convenience.
Location: Stayed in Hagerston MD. Not interested in things to do nearby.
Personnel were very friendly and professional. Accomodations that included provisions for our 16 pound dog were great. We've stayed at Days Inn in the past because they accepted pets. Always got stuck in the corner somewhere. Not pleasant for adults. Thank you Comfort Inn.
Comment from Hotel Management
Jun 29, 2014 by Barb, Hotel Management
Thank you for choosing to stay with us on your trip through Hagerstown. We are so glad to hear that our pet-friendly accommodations were to your liking. Thanks for posting your comments on-line for others to see. We hope to see you again some time. Sincerely, Barb Estrada
Comment from Hotel Management
Jun 28, 2014 by Barb, Hotel Management
We are delighted that you found the pet accommodations to be so good. We want all of our guests to be comfortable, even our 4-legged friends! Thank you for choosing to stay with us. Have a great summer. Best regards, Barb Estrada
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfort Inn & Suites

Posted Jun 20, 2014
Pros: Breakfast and Staff. Room was clean, but still had a cleaner/chemical smell.
Cons: OK, this is not the hotel's fault, but don't be discouraged by the out of business in front of the hotel. There was kind of a strange smell in room.
This hotel was a stopover for us, we enjoyed the breakfast and friendly staff. Don't be afraid of the Out of business restaurant in front of the hotel. When we 1st drove up we thought the hotel had gone out of business.
Comment from Hotel Management
Jun 28, 2014 by Barb, Hotel Management
Thank you for posting your review of the Comfort Inn. We struggle constantly with the effects of the vacant building in front of the hotel, but since it isn't owned by the hotel, we are limited in what we can do about it. We are so happy you decided to take a chance on us. That you for your business. Sincerely, Barb Estrada
3 out of 5
Recommended
for Everyone
by S. from a.k

Room very clean

Posted Jun 10, 2014
Overnight desk not overly warm/ as you we'll know , there are lots of choices on Dual Hway perhaps I'll stay elseware next time
Comment from Hotel Management
Jun 12, 2014 by Barb, Hotel Management
I am so sorry to hear that the night staff was not warm and welcoming when you arrived. This is unacceptable, and I will speak to them immediately about their poor customer service skills. You're right, there are lots of hotel choices in Hagerstown, and I'm sorry we are losing a customer because of our lack of common courtesy. Please accept my apology. Sincerely, Barb Estrada
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Worth the 10 min Drive

Posted Jun 7, 2014 on Hotels.com
This was truly a great value for the price. Located on the eastern side of Hagerstown, it is about 10 minutes from I-81. And while not as convenient to the interstate,the drive was worth it. The Inn is very clean and in excellent condition. Easy to find, in a good neighborhood, with a very nice breakfast and good service. Downtown Hagerstown is somewhat depressed, and when you first start eastward on US 40 you may think you have made the wrong decision. But you will emerge into a nicer neighborhood and find the Comfort Inn a VERY solid choice and an excellent value.
Comment from Hotel Management
Aug 16, 2014 by Barb, Hotel Management
Thank you for taking the time to post such a nice review of the Comfort Inn & Suites. We are so happy to hear that your stay with us was such a pleasant one. Comfort, cleanliness, and good customer service are very important. We are working hard to maintain the condition of the hotel and improve the service we provide our guests. Thank you for choosing to stay with us. Best regards, Barb Estrada