Premium bedding, pillowtop beds, in-room safe, desk

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
920 Dual Hwy, Hagerstown, MD

Reviews

7.6

Good

Rating 10 - Excellent. 315 out of 986 reviews" "
Rating 8 - Good. 350 out of 986 reviews" "
Rating 6 - Okay. 187 out of 986 reviews" "
Rating 4 - Poor. 70 out of 986 reviews" "
Rating 2 - Terrible. 64 out of 986 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to do more options for breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joann, Campbellville

Traveled with partner
Liked: Cleanliness, staff & service
Quality Inn and Econo Lodge are one and the same. Place is okay though. Nothing fancy- rooms were adequate and clean. Beds very nice and soft.
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Joann,We appreciate you sharing your feedback with us. It's great to hear that you found the rooms clean and the beds comfortable during your stay. We strive to provide a comfortable experience for all our guests. Thank you for choosing to stay with us.

2/10 Terrible

Babylyn, Nitro

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The homeless camp was right at the front door. The mattress was sagging. The proprietor were very rude and nasty. Wouldn't return my refund after a one night. NOT SAFE DO NOT STAY THERE!!¡¡!!!
Stayed 2 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Babylyn, We are truly sorry to hear about your experience at our hotel. We take all feedback seriously and will address your concerns with the appropriate teams for review. Please contact our management team directly to discuss your refund request further. Guest safety and comfort are our top priorities, and we regret if we fell short during your stay.

6/10 Okay

Peter

Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Peter,We appreciate you choosing our hotel for your stay. If there were any aspects of your experience that could have been improved, please feel free to contact us directly so we can address them promptly. We value your input and hope to welcome you back in the future.

10/10 Excellent

Lani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Beds and pillows were super comfy. Check in and out was very quick!
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Lani,We are delighted to hear that you found our staff friendly and enjoyed our comfortable beds and pillows. It's great to know that your check-in and check-out process was efficient. If there's anything else we can assist you with, please feel free to reach out to us.

2/10 Terrible

Shannon

Disliked: Cleanliness, property conditions & facilities
Nonsmoking hotel smelled strongly of Marijuana throughout. Woken up out of sleep by fire alarm likely due to other guests smoking. Had to wait outside until fire department cleared. Mystery red brown stains on curtains bathrooms dirty.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Shannon, Thank you for sharing your feedback with us. We are sorry to hear about your experience and inconveniences during your stay. We take all guest concerns seriously and have shared your comments with the appropriate teams for further review and improvement. Your insights are valuable to us as we strive to enhance the guest experience.

6/10 Okay

ARLENE

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello ARLENE, We appreciate you choosing our hotel for your stay! If you have any concerns or suggestions, please don't hesitate to contact us directly so we can address them and improve our services for future guests. We hope you had an enjoyable stay overall and look forward to welcoming you back soon.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was clean and roomy. The bed and pillows were also very comfortable. There were kids running down the hall late at night which kept me up. I am guessing no elevator since the staff told me to take the stairs to my room
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Nancy, Thank you for sharing your experience with us. We're pleased to hear you enjoyed the cleanliness of your room and found our staff friendly. We apologize for any disruptions you encountered during your stay and recommend contacting our management directly for any further assistance or feedback.

6/10 Okay

shawn

Liked: Staff & service
Disliked: Property conditions & facilities
Decent beds fridge didnt work
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello shawn, We appreciate you taking the time to share your feedback with us. Should you have any concerns during your stay, feel free to reach out to our front desk team for immediate assistance. Your comfort is our top priority.

4/10 Poor

Lena

Disliked: Cleanliness, amenities, property conditions & facilities
good bed
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Lena, We are glad to hear that you found our bed comfortable during your stay. Your feedback is important to us as we strive to provide a restful experience for all our guests. If you have any other comments or suggestions, feel free to contact our management team directly for further assistance.

4/10 Poor

Mark, Ottawa

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very friendly staff. Old, old property but has been renovated. Groups of homeless with shopping carts were gathered in the courtyard outside our window. Tons of litter and rat traps everywhere. We didn't even bother with the included breakfast. The room itself was clean and the bed comfortable. We just felt we were in the poorest industrial area in the US.
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello Mark, Thank you for sharing your recent stay with us. We're pleased to hear you found our staff friendly, and that you enjoyed the comfort of your room. We appreciate your feedback regarding the external surroundings and will share this with the relevant team. Your comfort is important to us, and we hope you enjoyed your overall stay.

8/10 Good

Troy

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Troy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Duane

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Duane,We appreciate you choosing to stay with us and are delighted that you had a pleasant experience. We hope to welcome you back in the future for another enjoyable stay!

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff easy walk around. Places to eat within walking distance. Lots of shopping near by. Good breakfast bar and eating area. Parking great with our truck and RV. If spending time in the area it is in the historic downtown area. Very easy access off the hwy. Clean room and comfy bed. Thank you Shy and Pat. Would stay again.
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Gail,Thank you for choosing to stay with us and for sharing your positive feedback! We're delighted to hear that you enjoyed our convenient location near dining and shopping options, as well as our breakfast bar and parking facilities. It's wonderful to know that your room was clean and the bed comfortable. Shy and Pat will be thrilled to receive your kind appreciation. We hope to welcome you back in the future for another great experience!

4/10 Poor

Calvin

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
All I can really say is that the property manager was courteous and it was an easy check in, room was tidy and no presence of bed bugs from what I saw. However, I did not feel safe lodging here and the odor of Marijuana was present as soon as I got out of the car in the parking lot. I could not get comfortable in the bed. The rate was reasonable which is why I went for it and was only passing through the area but would not stay again.
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Calvin, Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a smooth check-in and found your room tidy. However, we apologize if you felt unsafe during your stay. We take guest safety very seriously and have security measures in place. We appreciate your feedback regarding the odor of Marijuana and will address this matter internally. We're sorry that you couldn't get comfortable in the bed, as guest comfort is a priority for us. We hope to have another chance to provide you with a better experience in the future.

2/10 Terrible

paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend this hotel
My husband and I were not impressed with this hotel. The lobby looked ok and the lady that checked us in was nice. But when we drove around to our room, things changed. There was garbage by the door we went in. A cup, plate and an empty bag of ice melt. there were also 2 rodent traps by the door and numerous ones along the windows in the building. As soon as we walked in there was a smell that actually smelled like marijuana and old smoke. It was very strong. Then we walked past a room that had a large bright sign that said the room was "Condemned and not inhabitable"... When we got to our room the room was not too bad but smelled like strong smoke when we were supposed to have a NON smoking room. The sink in the bathroom would not drain so had to brush my teeth in the bathtub. We did not even take a shower or go for breakfast. We just wanted out of there. The smoke smell was upsetting my stomach. The hotel need a lot of small things done on it and not sure how to fix the stale smoke smell. I did tell the man at the desk about the sink but just wanted to leave so did not mention anything else. We had to go and have breakfast some place else. Do not stay at this place......
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello paul, Thank you for taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay. We take guest satisfaction very seriously and appreciate you bringing these issues to our attention. We will address the concerns mentioned to ensure a better experience for future guests. We apologize for any discomfort caused and hope you'll give us another opportunity to serve you better in the future.

6/10 Okay

Darwin

Business traveler
Room was decent for the price, breakfast was poor.
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Darwin, Thank you for taking the time to share your feedback. We appreciate your comments about our room rates and we're glad that you found your room to be satisfactory. We apologize if the breakfast did not meet your expectations. We value your input and will use it to improve our offerings.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great Value
We stayed in a newly renovated room. It was clean and comfortable. The breakfast was more than adequate and the service was very good. The price was right and we would stay here again.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Dear Guest,Thank you for sharing your positive experience at our newly renovated hotel. We're thrilled to hear that you found the room clean and comfortable, enjoyed the breakfast, and received great service. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Nathaniel

Traveled with family
Liked: Staff & service, property conditions & facilities
They seem to be making some improvements. Overall a good stay for a decent price.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Nathaniel,Thank you for sharing your feedback on your recent stay with us. We're glad to hear that you had a good overall experience and found our prices reasonable. We appreciate your observation about the ongoing improvements and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jacob

Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Jacob,We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. We strive to provide excellent service and ensure that all our guests are satisfied. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

6/10 Okay

Geoffrey H

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok for a quick stay
Did the job for one night but the property is in rough shape. Area feels unsafe but nothing bad happened. There is one room that’s condemned and an abandoned truck in the parking lot.
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Geoffrey H, Thank you for taking the time to share your feedback with us. We apologize for any concerns you may have had during your stay; however, the safety of our guests is of utmost importance, and we have security measures in place. We appreciate you bringing the condition of our property to our attention, and we will address any maintenance issues accordingly. Please feel free to reach out to our management team with any further concerns.

10/10 Excellent

Warren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay at if you are planning to visit the capital. Clean,good breakfast, not to busy and 15 minutes drive to the white house.
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Warren,Thank you for choosing our hotel during your visit to the capital. We appreciate your kind words about our cleanliness and breakfast offerings. It's great to hear that you found the hotel to be calm and not crowded. We are also pleased that our convenient location, just a 15-minute drive to the White House, was beneficial for your stay. We hope to welcome you back in the future!

8/10 Good

Lion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was good for a decent room. The breakfast ends at like 9am so I missed it. It was quiet and safe. Room looked pretty good too. Decent bed lots of space. Everything else you must see for yourself.
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Lion,Thank you for your feedback! We're glad you appreciated our affordable rates and comfortable room. We apologize for any inconvenience caused by the early breakfast timing. Your safety and a peaceful stay are our priorities. If you have any specific concerns, please reach out to our management team. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Gabriel,Thank you for choosing our hotel for your stay! We hope you had a fantastic experience with us. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Michelle, Kitchener

Stayed 1 night in Dec 2023
Response from Manager on Jan 14, 2024
Hello Michelle,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. We hope to welcome you back soon!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The service was fabulous from the gentleman checking us in at 10:00 pm to the breakfast lady who went above and beyond to make our breakfast filling, and we were last minute at 9:45 am. Great Job
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Patricia,Thank you for taking the time to share your wonderful experience with our staff. We are delighted to hear that the service you received from our team members during check-in and breakfast was exceptional. We pride ourselves on providing top-notch service to all our guests, regardless of the hour. We appreciate your kind words and hope to have the pleasure of serving you again in the future.

10/10 Excellent

Bill

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the friendly staff.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Bill,Thank you for your kind words regarding our friendly staff. We strive to provide exceptional service and it's always wonderful to hear when we have succeeded. We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Duc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Duc,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad you had a satisfactory experience. If you have any additional feedback or suggestions, please feel free to reach out to us so we can continue to improve our services. We hope to welcome you back in the future.

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service
The continental breakfast was good the room was nice. My mom was staying with me and has trouble getting around. I don't remember being notified on the booking that there is no elevator to the second floor so that was a inconvenience. The rates were in line with the amenities.
Stayed 3 nights in Nov 2023
Response from Manager on Dec 9, 2023
Hello Steve, Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding our continental breakfast and the quality of the room. We apologize for any inconvenience caused by the lack of an elevator to the second floor. We always strive to improve our communication, and we will take your feedback into consideration to ensure a better experience for our future guests.

8/10 Good

David

Stayed 1 night in Nov 2023
Response from Manager on Dec 21, 2023
Hello David, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 Poor

Heather

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was an unpleasant odor in our room. We walked by another room with a sign on the door that read "condemned." The bathroom had not been thoroughly cleaned. When I flushed the toilet, the handle was sticky and there was a mustache sticker stuck on it. I'm assuming that was from the previous guest. The bed was comfortable and the staff was very nice, but those are the only positive things I can say about this hotel.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Heather, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your compliments regarding the comfortable bed and our friendly staff. We take cleanliness and maintenance seriously, and we will address your concerns with our housekeeping team. We hope you will consider giving us another opportunity to provide you with a more enjoyable experience.

10/10 Excellent

paige

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello paige,Thank you for choosing our hotel for your stay! We are happy to hear that you had a great experience with us. We strive to provide exceptional service and create a comfortable atmosphere for our guests. If you have any further feedback or would like to share your experience in more detail, please don't hesitate to reach out to us. We would love to hear from you!

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Nicole, We're sorry to learn that your experience at our hotel was not satisfactory. We encourage you to reach out to our hotel directly to share any feedback you may have, so we can address any issues and improve our services for future guests.

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Mirna,Thank you for taking the time to leave feedback about your recent stay. We appreciate your input and are pleased to hear that you had a good experience with us. Should you choose to stay with us again in the future, please do not hesitate to reach out to our team if there is anything we can do to make your stay even more enjoyable. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Damian

Stayed 1 night in Nov 2023
Response from Manager on Dec 15, 2023
Hello Damian,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. Should you have any additional comments or concerns, we encourage you to reach out to us directly so that we may assist you further. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Edwin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simple hotel, yet very clean, everything in the room working well including very clean bathroom. Excellent breakfast. I'd sure go there if in the area
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Edwin,Thank you for your valuable feedback! We are delighted to hear that you found our hotel to be simple and clean, with a well-functioning room and a spotless bathroom. We are also thrilled that you enjoyed our excellent breakfast. We hope to have the pleasure of welcoming you back if you find yourself in the area again.

8/10 Good

Sara

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast only goes until 9:30a. Big mouse trap boxes Was right near the entrance, I almost tripped. Room right next to ours was condemned. Service was alright and the front desk clerks were polite. Ease of checking in and checking out was nice to have.
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello Sara,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your compliments on our polite front desk clerks and the ease of checking in/out. We apologize for any inconvenience caused by the breakfast hours and the mouse trap boxes. Your concerns have been noted and will be shared with the relevant teams for further improvement. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

STEPHEN

Stayed 1 night in Oct 2023
Response from Manager on Nov 24, 2023
Hello STEPHEN,Thank you for choosing our hotel for your stay. We appreciate your feedback and would like to hear more about your experience so we can address any concerns you may have had. Please reach out to us directly so we can improve for the future. We value your input and hope to have the opportunity to serve you again.

10/10 Excellent

Donna

Stayed 1 night in Oct 2023
Response from Manager on Nov 22, 2023
Hello Donna,Thank you for leaving us a positive review! We're glad to hear that you had a great experience during your stay with us. We value your feedback and hope to welcome you back in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The rooms were lovely and the beds were super comfortable. They were understaffed. The person working the front desk was also trying to keep the breakfast foods stocked and seemed quite flustered. Overall a very nice stay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by our understaffing. Your comments will be shared with our team to improve our service. We're glad you enjoyed the rooms and comfortable beds. We hope to welcome you back for another awesome stay.

8/10 Good

Mark

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall Good stay.
Clean and well kept rooms although exterior is not attractive or cleaned up well. Breakfast buffet was good but make sure you go early as they definitely don't overstock it!
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Mark,Thank you for your critique! We appreciate your compliments on our clean rooms. We'll take note of your comments regarding the exterior and the breakfast buffet stocking to improve our services in the future.

8/10 Good

Darlene G

Traveled with pets
Liked: Staff & service, property conditions & facilities
Convenient and easy check in. clean and quiet. King bed was a bit lumpy
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Darlene G,Thank you for your feedback! We apologize for any inconvenience caused by the lumpy bed. We will work on improving this for future stays.

8/10 Good

Roland

Liked: Cleanliness, staff & service
Staff very nice
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Roland,We appreciate that you've taken the time to share with us regarding our staff. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Okay

Brad, Lee

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in was a process until a senior staffer took over . From then on all is well except broken fitness equipment . Which was a big reason for choosing this property.
Stayed 1 night in Oct 2023
Response from Manager on Oct 4, 2023
Hello Brad ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Stephanie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Unfortunately,never again
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Stephanie,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Bill

Stayed 1 night in Sep 2023
Response from Manager on Oct 22, 2023
Hello Bill,Thank you for your feedback. We apologize for any inconvenience during your stay and appreciate your review. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Dennis,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

2/10 Terrible

Kimberly

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast due to remodeling (no discount though). First room no light bulbs, changed room, noisy air conditioner and then toilet valve not working so had to fill tank from bucket to flush it. I didn't see until morning that side of mattress had streaky brown stain that looked like feces, they just put a sheet right over it. Disgusting place. I hope they go out of business.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Kimberly, Thank you for bringing to our attention your experience and comments regarding your stay. We apologize our provided services did not meet your needs. We appreciate your feedback about the breakfast services, we will pass this on to managment

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Richard,Thank you so much for the incredible rating. We look forward to your next visit.

4/10 Poor

Donald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Flea bag remodeling into a dive hotel. I don’t usually stay at Quality Inn. I booked this sight unseen in a city unknown to me while driving as far as we could that day. I’ve done this before, booked a hotel on the wrong side of tracks because I didn’t know the area. I never actually did this before but I asked the desk clerk behind the glassed in area if the hotel was safe to stay at. I wasn’t so much concerned for myself locked in a room as I was for the car parked in an open parking lot in this part of town. Would it be broken into by morning. It was a new model attractive and desirable rental. The room was clean although the sink was plugged and drained ever so slowly and the towel bar did fall off the wall. Brushing our teeth in the tub was an easy solution. I was very tired so the mattress felt wonderful. Breakfast was hot but minimal. The bananas were well spotted so I left them to spot some more for the other guests. Hopefully the chairs will be recovered. The man watching over breakfast was very attentive but he left the kitchen door open for view. Two places you never want to see is the basement of a nice hotel and the kitchen of a great restaurant. This is not a Quality Owned facility but a Quality licensed privately owned property. The owners name posted on on the wall had an Asian Subcontinent ring to it. In my experience folks from that part of the world have lower expectations of what nice is. So far I’m not a fan of curry.
Stayed 1 night in Aug 2023
Response from Manager on Aug 21, 2023
Hello Donald, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.