Ratings based on 83 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

.Held $50 on credit card without notification

Posted Jul 29, 2014
Clean hotel with ok breakfast. Made reservation on expedia and asked for credit card when checking in. Held $50 without telling me
3 out of 5
by A verified traveler from Virginia

A 50-50 Proposition

Posted Jul 28, 2014
Pros: Esther and the breakfast staff. Housekeeping was very attentive as well.
Cons: Training-training-training in customer service for most of the front desk staff with which I had contact. MOD should be more involved. He stood.
Location: Municipal Stadium and Schula's Grill.....great baseball location.....superior food and service at Schula's....
First, the good - Esther at the front desk was a complete pleasure with whom to deal. The breakfast and the attendant in charge were wonderful. Wish I had gotten her name to mention. However, two front desk clerks seemed overwhelmed by the work, communication between staff regarding available rooms was spotty. I had a reservation and would have assumed a smooth transition. Did not happen. Room key was punched in incorrectly. When I returned, no apologies were offered, not even eye contact. An unpleasant customer service experience. When we opened our room, it reeked of smoke. Supposedly, this is a smoke-free facility. The rooms must not have been thoroughly checked, however, because there had been some burning in this room. Esther at the front desk arranged a move and was extremely gracious.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mars, PA

great place to stay

Posted Jul 20, 2014
Pros: good breakfast, great pool
Cons: more TV station selections
Location: great location for Civil War history visits...South Mountain, Sharpsburg, Monacacy River, Harpers Ferry
Great place to stay...excellent outside pool...great location to take day trips to Civil War sites and for bicycle rides at the C&O Canal towpath.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kennett Square, PA

Would Stay Again

Posted Jul 7, 2014
Pros: Clean and comfortable. Quiet.
Exceptionally clean. Nice breakfast. Friendly staff. Freezer (for ice cream), frig for drinks, plus snacks readily available in the lobby.
5 out of 5
Recommended
for Everyone
by slade

A nite in Hagerstown

Posted Jun 12, 2014
To start the front desk people were extremely nice. After I had checked in I was looking for a good locals restaurant. They gave me three options. The room was spotless. The beds were very comfortable. I had an enjoyable experience.
5 out of 5
Recommended
by A verified traveler

Posted Jan 28, 2014 on Hotels.com
excellent
5 out of 5
Recommended
for Families
by Mike from Tribes Hill

My Stay

Posted Jan 24, 2014 on Hotels.com
Very Nice Property A Bit far from I 81
5 out of 5
Recommended
for Couples
by Kristina from Bakersfield

Wonderful experience

Posted Jan 11, 2014 on Hotels.com
Fresh fruit included in continental breakfast. Rooms were nice and clean. Spacious lobby. Great customer service.
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Jan 8, 2014 on Hotels.com
4 out of 5
Recommended
by allan from launceston

quiet rooms

Posted Jan 6, 2014 on Hotels.com
Very comfortable with good plumbing and minimal distance from other guests.