Executive Single Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Hotel 620

3 out of 5
Hotel 620
1718 Underpass Way, Hagerstown, MD

Reviews

8.4

Very Good

Rating 10 - Excellent. 430 out of 1004 reviews" "
Rating 8 - Good. 383 out of 1004 reviews" "
Rating 6 - Okay. 116 out of 1004 reviews" "
Rating 4 - Poor. 53 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some areas of the hotel needs a bit of updating.
Stayed 1 night in Mar 2024
Response from Jcardwell on Mar 4, 2024
Robert, thank you for letting us know about your stay. Hopefully soon we will be updating various areas of the Hotel. We would love for you to come back and visit us when you are in the area.

8/10 Good

William

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night only, check in took a long time. Person working had no idea how to take a deposit and then authorize our credit card for incidentals. She wrote our credit card number down on a piece of paper for the night shift to handle. Very nice receptionist, lobby loud due to an wvent going on in meeting space.
Stayed 1 night in Jan 2024
Response from JCardwell on Mar 1, 2024
William, thank you so much for leaving a review and letting us know about your stay. I will be sure to get with my Front Desk Manager/Supervisor to ensure that all GSA's are competent in the process of 3rd party reservations. Thank you for letting us know so that we may address & fix the issue. We hope that when you are in the area again, that you will choose to stay with us again.

10/10 Excellent

Danielle

Liked: Staff & service, property conditions & facilities
Good upgrade from previous ramada
Stayed 1 night in Feb 2024
Response from JCardwell on Feb 22, 2024
Danielle, we are so glad that you chose to stay with us and that you found Hotel 620 to be an upgrade from the previous Ramada. Thank you for taking the time to let us know about your stay. We hope that when you are in the area again that you will choose to be our guest again!

10/10 Excellent

Osmar

Stayed 1 night in Feb 2024
Response from JCardwell on Mar 22, 2024
Osmar thank you so much for staying with us and letting us know about your stay. We hope that you will choose to stay with us when you are in the area again.

8/10 Good

Sally

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The beds were very comfortable. And we enjoyed the restaurant/bar with their karoke after the theater. I informed the desk about the issues we had closing the drapes and the container with body wash was empty. Otherwise it served our purpose.
Stayed 1 night in Feb 2024
Response from JCardwell on Feb 5, 2024
Sally, thank you so much for staying with us. We are glad that you overall had a good stay, and we apologize about the issues with the drapes and the empty body wash. I will be sure to get with our Team to make sure these items are remedied. Thank you for bringing this to our attention. We hope that when you are in the area again that you will choose to be our guest!

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Could walk to multiple restaurants. I recommend this hotel!
Stayed 1 night in Jan 2024
Response from Hotel 620 on Feb 1, 2024
Dear Susan Maloney,Thank you for the kind comments regarding your recent stay. I am pleased to hear that you had an enjoyable stay at our property. Your kind words will brighten the teams’ day.At Hotel 620, we constantly strive to provide excellent service and satisfaction to all our guests. I hope that once again we will see you in the future and surpass your recent stay.Thank you,Michael Samuels Front Desk Manger

8/10 Good

Markus

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from JCardwell on Jan 23, 2024
Markus thank you so much for staying with us. We appreciate you taking the time to let us know about your experience with us. Once again, thank you and we hope that when you are in the area again that you will choose to stay with us.

2/10 Terrible

Mohammed

Stayed 1 night in Jan 2024
Response from JCardwell on Feb 13, 2024
Mohammed, thanks for your feedback regarding your stay with us. We're very concerned about your review and would like to speak with you further. If you could please contact management at the Hotel directly that would be greatly appreciated.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JCardwell on Jan 9, 2024
Marc, thank you for reviewing our hotel and letting us know about your stay. We strive daily to ensure all of our guests are well taken care of. We hope to see you back real soon!

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and parking. Friendly staff and clean room. Stopped in as part of a longer trip and they made the stay quick and easeful!
Stayed 1 night in Nov 2023
Response from JCardwell on Dec 21, 2023
Elizabeth I am so glad that you enjoyed your stay. I'm also happy that you found our staff friendly and I will be sure to share this review with them. We are so glad that you chose to stay with us and we hope that you will come see us again.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay and location.
I have stayed in three locations in Hagerstown in the last two months. Each had their benefits. Of the three I must say I was the happiest here at the Ramada. Yes, interior shows some wear. Overall gave my son all that he wanted. Including am eight-foot-deep pool. He said a little cold but fun. The breakfast was hot food and outstanding. For the money well worth the stay. I am not picky, but I was comfortable even though I had to go find an ice machine on another floor. Will stay again in the future.
Stayed 1 night in Nov 2023
Response from JCardwell on Dec 21, 2023
Mark, I am happy that you chose to stay here at the Ramada. WE are happy that you found value in our Hotel and are glad that you were happy. So glad that you will be our guest again in the future!

10/10 Excellent

Tom

Stayed 1 night in Nov 2023
Response from JCardwell on Dec 21, 2023
Tom, thank you so much for staying with us. We hope that you will choose us again when you are in the area.

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from JCardwell on Dec 21, 2023
Brian, thank you for choosing to stay with us. We hope that when you are in the area again, that you will choose to be our guest!

8/10 Good

David A. Smith

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Location is great. Outside front area is kinda dirty and cigarette smoking and butts around.
Stayed 3 nights in Nov 2023
Response from JCardwell on Jan 9, 2024
David, thank you for letting us know about your stay. I am so sorry that the outside front area did not meet your expectations. I will be sure to work with my team to make sure that our outside Front area looks great, just like our location.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Friendly reception. We were given a 6th floor room and it was spacious, comfy and quiet. The entrance and lobby area looks old and smells a bit musty but the room smelled very clean. We were happy with our stay.
Stayed 1 night in Nov 2023
Response from JCardwell on Jan 9, 2024
Gary, I am so happy that you enjoyed your stay with us here at Hotel 620. Thank you for taking the time to review our hotel. Your comments are greatly appreciated as they will be used to enhance the future of our guests' experience.

2/10 Terrible

Joe

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in girl was friendly and helpful. The building needed many updates. There was no comforters on the beds. The desk chair was broken. There was stains on the carpet. The breakfast was a joke. The elevators were smelly and nasty. The check out girl was kind but not super professional. Would definitely not stay here again!
Stayed 2 nights in Nov 2023
Response from JCardwell on Jan 9, 2024
Joe, thank you so much for letting us know about your stay. I am truly sorry that you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. Thank you very much for bringing your concerns to our attention.

4/10 Poor

Jonathan

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, amenities
It was a nuce place to stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loving your guest
Both my husband and I really enjoyed our stay, we came up for a wedding and love the room we stayed in. Anytime we had a issue whether it was the front desk or the room cleaner everyone was extremely helpful and we will return next year. Thanks for the love you all show your guest
Stayed 5 nights in Nov 2023

10/10 Excellent

Damian

Stayed 1 night in Nov 2023
Response from JCardwell on Dec 21, 2023
Damian, thank you so much for staying with us. We are glad that you enjoyed your stay and we hope that you will be our guest again soon!

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

John, Forest

Stayed 1 night in Oct 2023
Response from JCardwell on Dec 21, 2023
John, I am so happy that you had a pleasurable stay with us here at the Hotel. We thank you for staying with us and are glad that you found value in our establishment. Please be our guest again!

10/10 Excellent

Lee

Stayed 1 night in Oct 2023

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful and helpful staff. We especially enjoyed the woman who staffed the breakfast buffet.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and was quiet. Comfortable beds and restaurant connected to hotel had pretty good food after a long day of driving. Staff was very nice and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable motel
Very nice motel, very quiet.
Stayed 1 night in Sep 2023

8/10 Good

EDWARD, Warren

Stayed 1 night in Oct 2023

6/10 Okay

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed convenience to family and mall
Stayed 2 nights in Sep 2023
Response from JCardwell on Oct 6, 2023
Walter, thank you for staying with us. The Ramada Team is thrilled that you enjoyed staying with us, and that you found our location convenient so that you could be close to your family and the mall. Once again, thank you for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saturday night
Hotel was fine, though crowded. Attached restaurant was overcrowded due to popular seafood buffet. Breakfast was mediocre.
Stayed 1 night in Sep 2023
Response from JCardwell on Oct 6, 2023
Anonymous thank you for staying with us. Your comments are greatly appreciated, we hope that you will choose to stay with us again and we won't be crowded.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from JCardwell on Oct 6, 2023
Shawna, thanks for staying with us. So glad that you found our location to be convenient. We hope that when you are in the area again that you will choose to stay with us.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff and comfortable room.
Stayed 1 night in Sep 2023
Response from JCardwell on Oct 6, 2023
Douglas, thanks for letting us know about your experience with us. We are glad that you found our staff pleasant and our rooms comfortable. We hope that once again you will choose to be our guest.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Breakfast could have had a few more options but was there were good
Stayed 1 night in Sep 2023
Response from JCardwell on Oct 6, 2023
Colleen, thanks for letting us know about your stay. We truly want all of our guests to find comfort and value at our hotel. Thanks for staying with us and thanks for taking the time to let us know how your stay was.

6/10 Okay

Janice Irene

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpets were dirty, room was never made up or cleaned. We were told that the rooms were only cleaned after check out. Air conditioner was leaking water under the carpet. We copped as we were only there for 3 nights. Location was great. Central location handy to the places we were visiting. Breakfast and server was great.
Stayed 3 nights in Sep 2023
Response from JCardwell on Sep 21, 2023
Janice, thank you for letting us know about your stay. At check-in you should have been given a paper that details our Housekeeping when you stay 3 nights or more. This should have been explained to you by the GSA. My apologies if that didn't happen. I would hope that you did come to the Front Desk and let them know so that the issue could have been checked out by our Front Desk. and Maintenance. Overall I am glad that you had a good stay, and thank you for letting us know about your stay.

10/10 Excellent

Mary Kaye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and staff very helpful
Stayed 1 night in Sep 2023
Response from JCardwell on Sep 21, 2023
Mary we are so glad that you enjoyed your stay. I will be sure to share your review with our staff. Once again, thank you for staying with us.

10/10 Excellent

Bernard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the room was clean.
Stayed 1 night in Sep 2023
Response from JCardwell on Sep 21, 2023
Bernard, thanks for staying with us. I am glad that you found our staff friendly and will be sure to share this review with them. Thank you for staying with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JCardwell on Sep 11, 2023
Anonymous thanks for staying with us and letting us know about your stay. We look forward to having you stay with us again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JCardwell on Sep 11, 2023
Robert, thank you for letting us know about your stay. We are so glad that you had a great experience when staying with us. Hopefully you will be our guest again soon!

6/10 Okay

Richard C.

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Loud noise in hallways. Television in lobby on all night and our room was close by.
Stayed 1 night in Aug 2023
Response from JCardwell on Sep 11, 2023
Richard, thank you so much for letting us know about your stay. Richard we do not have any rooms that are near the Lobby, and our room are on the 5th & 6th floors. The television in the Lobby is always on all night and it should not have bothered you.

8/10 Good

Daniel, Lebanon

Stayed 1 night in Aug 2023
Response from JCardwell on Oct 6, 2023
Daniel, thank you for staying with us. We hope that once again you will choose the Ramada Plaza by Wyndham when you are in the area again.

6/10 Okay

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathroom knob was defective. Refrigerator in bathroom (really) needed defrosting. Indoor pool was nice but pool area needed updating. (ie carpeting near pool?? Had to ask for pool towel. Breakfast was pretty good. Room was overall clean and comfortable. Check in and out was easy.
Stayed 1 night in Aug 2023
Response from JCardwell on Sep 11, 2023
Thomas I am so glad that overall you enjoyed your stay. I will be sure to get with Maintenance and Housekeeping to ensure the knob in the bathroom is checked and the fridge. Thanks for bringing that to our attention. We hope that you will choose to stay with us again!

2/10 Terrible

Daniel

Traveled with family
Disliked: Amenities
I did not like the people in front who were always in way at all hours night we had problems with room had to switch late no manager at night or security the elevator smells like it hasn’t been clean in along time room was clean but old I could not get a luggage cart was told 3 in use would have to wait
Stayed 2 nights in Aug 2023
Response from JCardwell on Sep 11, 2023
Daniel, thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. Thank you for your review and for bringing these items to our attention.

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service!
The service was outstanding. We felt the employees loved their jobs because they seemed to bend over backwards to be helpful.
Stayed 1 night in Aug 2023
Response from JCardwell on Sep 11, 2023
Deborah, I am so glad that you enjoyed your stay at our Hotel. I will be sure to share your review with the Ramada Team. They do love it when our guests let them know how they are doing?

8/10 Good

Penny

Stayed 1 night in Aug 2023
Response from JCardwell on Sep 11, 2023
Penny, thank you for leaving a review and letting us know about your stay. We hope that you will choose to stay with us again soon!

8/10 Good

Kristina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A good stay for the price. We had the best welcome from the front desk attendant, Lashanda. I believe that was her name, if not, I apologize. She was so welcoming and bubbly! Definitely a great way to start our visit! The hotel was older but in good condition. The room and bathroom could have been a little cleaner. Breakfast was good. A normal free style breakfast. Overall, a great stay.
Stayed 1 night in Aug 2023
Response from JCardwell on Aug 22, 2023
Kristina thank you for staying with us and for leaving a review. I am so glad that you found our GSA to be an asset to your stay. I will share this review with her manager. I will also be sure to get with our Housekeeping Staff and use this as a training for them. Once again, "thank you" for leaving a review.

6/10 Okay

Anne

Business traveler
Disliked: Amenities, property conditions & facilities
Property is very outdated. Breakfast was unappealing. Location is convenient but the hotel needs updated including the bathrooms, ability to use technology in your rooms, etc..
Stayed 5 nights in Aug 2023
Response from JCardwell on Aug 22, 2023
Anne thank you for leaving a review regarding your recent stay. I am truly sorry you did not have a pleasant experience and that the Hotel Technology is not what you think it should be. I am also sorry that Breakfast did not meet your expectations. I do thank you for leaving a review. Know that it is through your feedback that improvements are considered and made.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from JCardwell on Aug 22, 2023
Michelle, thanks for staying with us and letting us know about your stay. I am glad that you enjoyed your stay and I hope that you will choose to stay with us again when you are in the area.

8/10 Good

joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from JCardwell on Aug 22, 2023
Joan, thank you for taking the time to leave a review about the Hotel. It seems like you had an enjoyable stay and we hope that you will choose to stay with us again.