Ratings based on 123 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom hooksett nh
Very nice hotel traveling on route 81Posted Apr 6, 2015
Pros: New and clean breakfast included
Cons: Coffe more availible when we check in
Location: Mall is right there and resturants close by
Very good experience near mall and other stores and gas
for Everyoneby A verified travelerfrom Korea
Very good.Posted Feb 23, 2015
Very comfortable and convenience like my home. And Swimming pool is really good for my family. If i would visit Hagerstown next time, I hope to stay again.
for Everyoneby A verified travelerfrom Mercersburg Pa
Nice stay...Posted Feb 3, 2015
I wanted to do something special for my daughter who is 8 and this was the perfect hotel. The staff was very friendly and very helpful as I also had a 8 month baby with me. We had asked when we booked the hotel to have a crib, it wasn't on our rsvp but the staff was quick to help and got a crib for my son in less 10 minutes. I will definitely staff with this hotel Again. The pool and breakfast were great as well...
for Everyoneby A verified traveler
Solid hotel, comfortable bed.Posted Jan 5, 2015
Hotel was fine to stay in on our way back from Florida to NJ. Beds were comfortable.
for Familiesby A verified travelerfrom VA
Civil War VisitPosted Jan 3, 2015
Pros: The space of the room was perfect and the location of the fridge and microwave was helpful.
Location: We visited Antietam, a well preserved battlefield with excellent educational enrichment. Mall, grocery, and restaurants very close to the hotel.
The hotel, room, breakfast, pool... was perfect. We enjoyed our stay and certainly will stay there again when in the area.
by A verified travelerfrom North Carolina
Difficult to use for business travelersPosted Dec 31, 2014
Cons: Add multi-outlet extension cords. Improve amenities. Provide towels.
This is a relatively new hotel, but is seriously lacking in support for the business traveler. In particular, there is an odd shortage of electrical outlets which is simply unacceptable in a "modern" and newly constructed hotel. A small desk rounds out the inefficiency of this establishment. Room was also lacking the customary soaps and shampoo and only had one bath towel. It strikes me that the managers were doing everything possible to save money rather than providing a service appropriate for a $300 two-night stay. Finally, there was no staff available to process my check-out and although I left a note with my email requesting a final receipt by email, this was never received. I have stayed at other Springhill's and not encountered these issues. I travel to Hagerstown frequently, but wall not be booking at this Springhill again.
Comment from Hotel Management
Jan 3, 2015 by HM, Hotel Management
Dear Lee Thank you for taking the time to provide feedback about your stay at the Springhill Suites, Hagerstown. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Your comments have been shared with the team.It is obvious that we did not meet your expectations or ours.Again, I apologize and it is my hope that your next visit to Hagerstown you will consider the Springhill Suites
for Familiesby Marcyfrom Rochester NY
Stop over on the way southPosted Dec 21, 2014 on Hotels.com
Very convenient to highway. Modern and roomy. Nice breakfast included.
for Familiesby A verified traveler
Enjoyable overnight stay.Posted Dec 16, 2014 on Hotels.com
Travelling home from South Carolina we stayed at Springhill Suites in Hagerstown. The suite was clean and comfortable. There were plenty of towels and the staff was friendly and efficient. Very enjoyable stay.
for Business Travelersby Jamesfrom Greenville, SC
excellent rooms but questionable mattress...Posted Dec 8, 2014 on Hotels.com
Hotel staff very friendly and the room was spacious. TV had HDMI input and Wi-Fi signal was strong. Only minor complaint is bed was too soft.
for Familiesby A verified traveler
エアコンPosted Nov 30, 2014 on Hotels.com