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Reviews of ibis Mons Centre Gare

3 out of 5
ibis Mons Centre Gare
Boulevard Charles Quint 27b, Mons

Reviews

7.8

Good

Rating 10 - Excellent. 66 out of 246 reviews" "
Rating 8 - Good. 111 out of 246 reviews" "
Rating 6 - Okay. 48 out of 246 reviews" "
Rating 4 - Poor. 16 out of 246 reviews" "
Rating 2 - Terrible. 5 out of 246 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nikhil

Stayed 2 nights in Oct 2023
Response from Francois on Oct 28, 2023
Thank you for the note

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from François on Sep 5, 2023
Thank you for your stayHope to welcome you again

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Long Weekend Away
Used Mons as a base to explore various attractions in the area. The hotel is a typical Ibis, our room was large and spacious, and the bar provided a selection of refreshments which, owing to the warm weather, were very welcome. A friendly support team added to the pleasure of our break. The railway station is conveniently close although the rebuild still isn't finished!
Stayed 3 nights in Aug 2023
Response from François on Aug 17, 2023
Thank you for your feedback and nice picture of the new station :-)Gla to know you enjoyed your stay and we hope to welcome you again

2/10 Terrible

R

Traveled with family
Liked: Cleanliness, property conditions & facilities
Don't go here - No acceptable access by car.
This hotel should not be on your list; it is practically impossible to reach it by car. There are so many road closures in the area there is one route (not signposted) to get to the hotel AND THIS INVOLVED GOING THE WRONG WAY ON A ONE-WAY STREET! We were told this was allowed due to the diversions, but the signage did not make that clear. We asked a woman nearby (a local) and she said you could not get to the hotel by car. We ended up parking as close as we could and walked to the hotel where they said about going the wrong way on the street. They were not concerned that this had wasted a lot of our time.
Stayed 1 night in Jun 2023
Response from François Labilloy - Directeur on Jun 19, 2023
Good Evening, Sorry for the trouble you met to join the hotel. As we totally know about this issue, we send one day before the check-in (including you) a mail explaining how to get the hotel and if needed our reception remains at your disposal to helo you.

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from François on Apr 18, 2023
Merci pour la note.Au plaisir

6/10 Okay

Egill

Stayed 1 night in Apr 2023
Response from François on Apr 19, 2023
Thank your note and sorry to ee your stay didn't meet your expectation...

8/10 Good

VIKTOR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from François on Mar 5, 2023
Thank you for your quoteHope to welcome you again

8/10 Good

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from François on Mar 5, 2023
Thank you for your quote. Hope to wlecome you again.

8/10 Good

Mike, Bellingham

Liked: Cleanliness, staff & service
Service was friendly, helpful and efficient.
Stayed 3 nights in Nov 2022
Response from François on Nov 21, 2022
Thank you for your comment.

10/10 Excellent

T

Stayed 1 night in Oct 2022
Response from François on Oct 19, 2022
Thank you for your quote. Hope to welcome you again

4/10 Poor

David

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missed Ibis
Didn’t stay as they had over booked So had to move No cost increase Much better hotel Just inconvenient
Stayed 1 night in Sep 2022
Response from François on Oct 17, 2022
Our apologize for this inconvenient and glad to know you appreciate the other hotel.

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Train station is in front the Hotel that was good
Stayed 2 nights in Aug 2022
Response from François on Aug 29, 2022
Thank you for the comment and the quote. Hope to welcome you again.

10/10 Excellent

Jacqueline

Stayed 1 night in Aug 2022
Response from François on Aug 16, 2022
Merci pour la note Au plaisir de vous accueillir de nouveau

10/10 Excellent

Jane

Stayed 1 night in Jun 2022
Response from François on Jun 21, 2022
Merci pour la note. Au plaisir de vous accueillir de nouveau

10/10 Excellent

kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location for the main , square , and the staff were very helpful , cheerful and efficient , especially Johan at the front desk.
Stayed 1 night in Jun 2022
Response from François on Jun 19, 2022
Thank you for your feedback Hope to welcome you again

4/10 Poor

Patrick

Stayed 1 night in May 2022
Response from François on May 29, 2022
Désolé de lire que le séjour n'ait pas répondu à vos attentes. En cas de problème, notre réception est là pour vous aider. Cordialement

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Great location, excellent breakfast, but above all outstanding customer service. All employees without exception are going out of their way to resolve any issue you may have. Whatever needs done is done right, right away in a friendly and professional away. Thank you team, great job.
Stayed 4 nights in Mar 2022
Response from François on Mar 13, 2022
Thank you for your comment. We are happy to know you enjoyed your stay. Hope to welcome you again. Best Regards

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the dark with accorScamers
So I pay for a bed and toilets.. but no electricity... I arrive at 23h50 took a shower as soon as I get out no lights no heating .. they did not offer to change me of hotel .. they refuse to rembource me because I use hotels.com and only offer me a 80e voucher to use ONLY with accor group... Note that I book with platforms to be free of being forced to stay with a hotel company! You sell something you can't ensure the product You pay back! That is how it works! I understand this can happen to anyone... But does not means you won't rembource (a voucher for accor only is not rembourcement! I pay with money and u wanna pay me with candy!) And this is why I avoid accor hotels.... Only to be use only when there is nothing else left... Scammers! Btw my dog's cookies have higher quality than your brake fast (orange juice was the only good thing)
Stayed 1 night in Feb 2022
Response from François on Feb 15, 2022
Once again we sincerely apologizes for the inconvenient meet during your stay. The hotel has nothing to do with the problems encountered because these are linked to problems outside the hotel. But we tried to do our best to resolve this problem. Now this issue is fully resolved. As you mentionned it my colleague offered you a voucher of 80 € corresponding to the amount of your stay but you didn't accept it. I'm sorry to read you have no confidence in Accor Hotels and I won't try to change your mind about our company. We do our job as best as we can but it seems it's not enough. Best Regards

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities, room comfort
Another as advertised Ibis expérience
A fine place to stay. Room was generously sized, especially by Ibis standards. It was however a bit tired, and definitely had the smell of cigarettes, despite being a non-smoking room. Overall, the quality I expected, so I'm not disappointed.
Stayed 1 night in Jan 2022
Response from François on Jan 31, 2022
Good Afternoon, Thank you for your feed back. We are happy you enjoyed your stay. Best Regards

8/10 Good

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Great staff
Stayed 4 nights in Jan 2020
Response from François on Jan 26, 2020
Thank you for your comment about our staff. I will share it with them. Hope to welcome you again. Best Regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, an easy walk into town. Parking at back of hotel, charged per day. Breakfast ok but borderline on value.
Stayed 3 nights in Nov 2019
Response from François on Nov 12, 2019
Thank you for your feed back. We are happy to know you enjoyed your stay. Best Regards

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from François on Sep 6, 2019
Bonjour, Merci pour cette note. Au plaisir de vous accueillir de nouveau,

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was very easy and straightforward; we were made welcome on arrival by the friendly staff and the food was of good quality & value. The hotel is well-situated by the railway station and the ten minute walk to the Grand Place was a pleasant stroll through the older part of the city. We would definitely stay there again!
Stayed 1 night in May 2019
Response from François on May 14, 2019
Good Morning, Thank you for your feed back. We are happy to read you enjoyed your stay. We hope to welcome you again. Best Regards François

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and friendly
Stayed on business. Located right across from the train station, it’s 10min walk to the town centre and a 20 min walk to a shopping centre with ikea, food court etc. Great location. Staff are very helpful and speak great English. The hotel offers a service where if you don’t have your room cleaned you receive a €5 voucher to spend in the restaurant. The steak is lovely. Rooms are recently refurbished and comfortable.
Stayed 4 nights in Jan 2019
Response from François on Feb 5, 2019
Good Morning, Thank you for your feed back. We are happy to know you enjoyed your stay. We hope to welcome again. Best Regards

8/10 Good

Caroline

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018
Response from François on Nov 20, 2018
Thank you for your feedback. Hope to welcome you again

4/10 Poor

Kelly, Ontario, Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
not good value. more than 150 Euros, a single bed when a double was reserved, no breakfasr yet others, who paid 40 euros less, had breakfast included, no fridge, no kleenex, no shampoo, no extra facilities. worth about 60 euros, and Mons is not a big tourisr attraction
Stayed 1 night in Nov 2018
Response from François on Nov 13, 2018
Good Afternoon, We are sorry to read that your stay didn't meet your expectation. I guess you came during the commemoration. Our rate is Apply in function of the occupancy and of the events happening in the area. We have also rate for individual and for groups. As member of Ibis group, we have to follow the guidelines dicted by Ibis and in this guidelines there is no fridge, no kleenex in the room. those facilities are for a 4 star hotel. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from François on Oct 16, 2018
Thank you for your quote

10/10 Excellent

Miranda, New York, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Right across from the train station with large and clean rooms. I was not a fan of the breakfast, and the shower is a tub with a showerhead that needs to be held. However, I would still recommend this to others visiting Mons. The staff were incredibly nice and helpful.
Stayed 1 night in Sep 2018
Response from François on Oct 11, 2018
Good Morning, Thank you for your comment. I will share it with my reception. Hope to welcome you again. Best Regards François Labilloy - Manager

8/10 Good

Andrew, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mons weekend
The Ibis Mons is right next to the main railway station and about a ten minutes walk to the main square in the city. At the time of our visit the railway station was in the middle of a rebuilding project. The hotel itself is the usual Ibis style with good sized rooms. A decent selection of local beers were available at the bar.
Stayed 1 night in Aug 2018
Response from François on Aug 21, 2018
Good Afternoon, Thank you for your feed back. We are happy to know you enjoyed your stay. We hope to welcome you again. Best Regards

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice time
nice hotel nice area
Response from François on Apr 30, 2018
Good Evening, Thank you for your post. We are happy to know you enjoyed your stay. Hope to welcome you again.

8/10 Good

Eugen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from François on Apr 15, 2018
Bonjour, Merci pour votre notre concernant notre établissement. Au plaisir de vous accueillir de nouveau chez nous, Cordialement,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mons iBis Never Disappoints
This hotel has a very friendly and personable staff and is located very close to the city centre. I enjoy staying here and always recommend this hotel to anyone planning on visiting the Mons area.
Response from François on Mar 26, 2018
Good Morning, Thank you for your feedback. We are happy to know you enjoyed your stay. Best Regards

8/10 Good

Mathieu

Liked: Staff & service
Sleeping. That's all, folks.
We were in the region for a visit to the Contemporary Arts Museum "Grand Hornu". The atmosphere in the hotel brought us back somewhere in the nineties, but the service is OK. The room we got wasn't small, but everything except the flat screen TV is old and could be refreshed. Wifi was unstable. But, it is quite cheap (we paid EUR 60,- for the night) and conveniently situated, close to the city centre. Fenced parking is a supplement of EUR 9,-.
Stayed 1 night in Aug 2017
Good Morning, Thank you for your comment. We hope to welcome you again. Best Regards François Labilloy - Manager

4/10 Poor

titus

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Good Evening, It seems that your stay didn't meet your expectation. Can you tell me what happen? And for which reason did you quote us 2/5? Best Regards François Labilloy - Manager

8/10 Good

Levent, Wassenaar, Netherlands

Liked: Cleanliness, staff & service
Basic hotel close to Mons train station
I have stayed in this Ibis several times. It is within walking distance of the train station and as such quite convenient. In this stay I discovered that the restaurant was closed for several weeks. Although it is quite normal to have renovations in rooms or other facilities, this was not announced while booking, which I would expect to be the case
Response from François Labilloy on Dec 20, 2016
Good Evening, Thank you for your comment. Due to a low occupancy of our hotel, our restaurant will be closed for several weeks. Nevertheless, our snacks are at your disposal if you need. The work that we started in our hotel doesn't affect our guests. It's a work of every day and that's why we didn't mention it on booking website. Best Regards François Labilloy - Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on Dec 17, 2016
Good evening, Thank you for your quotation. We hope you enjoyed your stay in Mons. Best Regards

10/10 Excellent

Niki, Folkestone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very comfortable

6/10 Okay

Robert, Malta

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not so good!
As you will notice I have been staying in many IBIS hotels all around Europe. However I could not rate this specific one in Mons so positively due to an irritating Wifi connection in the room as well as noise from the lift and adjacent rooms.

6/10 Okay

Canada, Canada

Liked: Cleanliness, property conditions & facilities
Simple but good.
Convenient location. Room is basic with no coffee machine, fridge, iron but is comfortable. WiFi signal not strong in room. Close walk to city centre.

6/10 Okay

Lars, Virginia Beach

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cheap, however, excellent service
An ok budget hotel. The very friendly staff was the highlight.

8/10 Good

Ian, Otley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, efficient, close to station.
If you're planning to arrive by train, be aware that although the hotel is very conveniently located for the station, there's a lot of building work under way and the way across the main road isn't too clear (at least not when I arrived after dark on a rainy evening!). Can't fault the informative and multilingual staff. Room itself was fine although a few more bedclothes might not have hurt, neither can I fault the cleanliness. Be aware though that you need to go to the bar on the ground floor for drinks and snacks as there aren't any facilities or vending machines on the accommodation floors, nor are there many convenience stores nearby.

6/10 Okay

Janne

Liked: Staff & service
Disliked: Room comfort

4/10 Poor

Frank, Manitiba Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Basic accommodations close to Gare
We booked this property because if it's proximity to the train station. The room itself was ok but when we checked in the window was completely open and with the temperature outside at only 5C needless to say the room was cold. It was also very musty or smokey even though it was a job smoking room. Also found the floors and carpets either sticky or dirty.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
One night in Mons
For a 1 night stay it was quite comfortable, located reasonably close to the city centre. On walking distance from the train station, this hotel does exactly what it says on the tin.

4/10 Poor

Angela, K

Liked: Cleanliness
Disliked: Staff & service
Worst management, don't leave valuables in room.
The good - clean, good beer downstairs, is right across the street from the train station, a 10m walk to Grand Place. The bad - their internet is seriously terrible and housekeeping stole my and my friends' belgian chocolates. Their customer service is pitiful, we were treated terribly while and after reporting the theft. I traveled here with several other people. On day 3 we returned to find Leonidas and Neuhaus candies missing from gift bags on our desks, clearly marked with brand names. Management claims they threw away "rubbish" chocolate we acquired downstairs, and I am disgusted at at this and their response in general to our poor experience. They did not attempt to speak with us, and blasted another user's review claiming we asked for a refund, which is ridiculous - this was a corporate paid stay, we individually benefit in no way from requesting a refund. We merely informed them that a thief cleans their rooms. Instead of apologizing for the poor experience, mgmt argues that it just didn't happen. Customer service here is a joke. Additionally, the internet drops every 2-3 minutes and video conferencing is downright impossible. I could not even have a simple conversation via chat. In short, this place wouldn't be so bad with a complete overhaul of their management, staff, and internet. If those things don't matter to you, you might enjoy your stay.

8/10 Good

Linda, Mons

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean, comfortable and convenient.

6/10 Okay

Russ, Jersey

Liked: Cleanliness, staff & service
Nice for a stopover
Booked the hotel for 2 adults and one child in a triple room, when we arrived they had us booked in a double room so had to bring up a folding bed. Very apologetic and good service. Would have given higher rating but weather was really hot and it's the first Ibis I have stayed in with no aircon. Also surrounding area very noisy, lots of cars an motorbikes racing around in the early hours. Does have secure parking which is a bonus. Beds very comfy, even the fold out.

8/10 Good

Verified traveler

Liked: Staff & service
I'd stay there again.
Good location will be great when the new train station is complete. Five minutes from the Grand Place. Okay room, very good breakfast. The staff pushed it from an overall 3 to a 4.

8/10 Good

Giovanni

Liked: Cleanliness, property conditions & facilities, room comfort
Basic Service
The hotel is quite basic (no fridge in the room) but very clean and just in front of Mons station. The major concern is about the poor wifi, at least at 6th floor, when businessman is hotel's target.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort