Ratings based on 32 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from tokyo

Good access to all attraction sites

Posted Jul 3, 2014
We only needed a place to stay for one night and Kowakien was more than adequate. You can get almost all the buses from outside the hotel, so you're in easy reach of all of Hakone's main attractions. The hotel itself has a beautiful garden and onsen. The ascetics of the hotel could do with a renovation as it's very dated but it was clean and our room was spacious (small twin). Equally the staff were very pleasant.
4 out of 5
Recommended
for Getaway With Friends
by Steve from New Zealand

Great location and large hotel in Hakone

Posted May 21, 2014 on Hotels.com
This a large hotel facility in a great location in Hakone. Beautiful gardens. Quiet, lovely views, indoor and outdoor onsen, close to train station, bus stop right outside, Family Mart 1 minute walk away and close to Gora and other restaurants. Free car parking on site. Nice rooms. Clean. Good facilities.
4 out of 5
Recommended
for Everyone
by A verified traveler

Large, well kept Hotel in the middle of Hakone

Posted May 18, 2014
Nice, well kept hotel. The onsen at the hotel was a nice experience, their massage parlour was actually cheap (relatively, 6300 yen for 1 hour massage) but their restaurants are ridiculously expensive. Cheaper to cross the street to the Family Mart or go to the food court at Yunessen spa (also across the street). Most hotels in Hakone were very expensive when we traveled so I don't know if we got a deal vs other hotels. This one has a nice garden and is easily accessible with the hakone pass.
3 out of 5
by Nicole from Canberra

Hotel in a good location

Posted May 8, 2014
Pros: Bus dropped us right to the door. Was a good location. There was a FamilyMart convenience shop super close by. Had beautiful gardens.
Cons: Bathroom needed a massive overhaul and to to cleaned. The rest of the room from a cleanliness aspect was good.
Hi The hotel was ok. We booked 2 non-smoking rooms but were allocated to smoking rooms. We spoke to the staff who immediately offered to deodorise it as there were no other rooms available and they would move us the following day. We asked if there was no alternative and they managed to find a family room. We decided to stay there for the 3 nights rather than move. It was huge and very comfortable. The facilities were good at the hotel. The bathroom was very disappointing. There was long black hair hanging from the shower and it looked as if everything needed a good scrub. It seemed very expensive for what you got. However, it is hard to comment fairly since we never actually saw the rooms we had paid for. We had originally booked a garden view on the 6th floor but with the room change we were on the ground floor with pipes and some sort of machinery which gave off a constant sound. Though it was not loud enough to keep us awake.
3 out of 5
Recommended
for Getaway With Friends
by Mumma Jo from Australia

Lovely gardens

Posted Apr 7, 2014 on Hotels.com
The rooms are dated and shabby. The bathroom was very tiny and suffering with mould. The breakfast was buffet style and OK. The restaurants were always booked out and limited places to eat nearby. The language barrier was evident. The air conditioning was only warm, we opened the window to cool down the room. The gardens were lovely
3 out of 5
Recommended
for Getaway With Friends
by travel bug from Australia

Lovely Gardens

Posted Apr 6, 2014 on Hotels.com
The hotel is dated, but comfortable. The air conditioning, as in all hotels we stayed in in Japan, was only heating which made the room a bit hot, but we could open the window in our room. It has a bus stop outside the door. which make it easy to get around. The staff are helpfull but have some difficulty with language. We didnt eat at any of the 3 resturants because they were all booked out.
5 out of 5
Recommended
for Getaway With Friends
by Christine from Singapore

Unimpressive appearance but is great inside!

Posted Dec 12, 2013 on Hotels.com
Wonderful hotel; impressive garden, beautiful room and even more beautiful onsen. Onsen is set in a separate building in very zen and pretty garden but connected by corridor to main building. Bus-stop is right outside the hotel and there is also Family Mart (a convenience store) outside hotel. 20 minute walk to Gora station via a path in the woods. Hakone is a great place to holiday.
2 out of 5
by Dan from Vancouver, Canada

Outdated and expensive

Posted Nov 20, 2013
Pros: location, setting
Cons: renovate rooms
Location: next to spa (hot springs complex), restaurant nearby, mini-market nearby
Stayed 2 nights over the weekend with my wife in this hotel during our trip to Hakone area. Hotel is too expensive for what it offers. Restaurants are way too overpriced. The biggest disappointment are rooms which are very small (yes, this is Japan, but this is rural Japan) but also completely outdated (bathroom is all plastic and beat-up, lights are flickering when you touch switches on the nightstand) and carpets are stained and dirty. Simply put, guest rooms need major reno. Common areas are OK (Lobby is nice) and the garden is very nice. The other good side is that hotel has a great location (next to major spa and entertainment complex). If you are staying here go eat across the street in the Spa complex - you will save a lot of money.
4 out of 5
Recommended
for Everyone
by Wen from Singapore

Cosy onsen with indoor & outdoor settings

Posted Nov 11, 2013
Nice onsen facilities, including spacious dressing area and massage services. Bus stop (Kowakien-en) is outside hotel, accessible despite being in the mountainous area. Change bus at Gora train station (5min away by bus) to Gotemba Outlets. Enroute catch manificent Mt Fuji view (photo)
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient transport

Posted Oct 14, 2013
bus stops just outside the hotel door! beautiful garden view from room window. However, breakfast too expensive at 2,000 yen a person a day. other in-hotel restaurant is also expensive.