Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
97% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jakarta

Hotel tepi danau Ashi yang sangat strategis

Posted May 18, 2015
Pros: Lokasi pas ditengah tempat wisata, view dari kamar hotel luar biasa.
Cons: Menu cafe kurang menarik, menu restoran nya harganya sangat mahal.
Location: Shops dan resto sekitar ada dikanan kiri hotel, sayang semua tutup pk 5 sore. Jadi jika malam, harus makan di hotel. atau beli dulu siangnya.
Untuk rate tidak sampai US$ 180 , kami diberi kamar dengan view fantastik, depan danau dengan view puncak gunung fuji ..... Lokasi hotel hanya sebelah pirate ship terminal, juga banyak resto dan shops kanan kiri hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

湖畔のリゾートホテル

Posted May 6, 2015
外観が素敵、内装もやや古いが豪華。窓からは湖畔が一望でき、晴れていればその向こうに富士山を見ることができる。レストランの朝食では2種類のオムレツをその場で料理してもらえる。ホテルの横には遊覧船やボートなどの乗り場がある。正に箱根町の中心に位置するリゾートホテルである。部屋風呂はあるが、大浴場はなく予約制の貸切風呂(温泉、有料45分で一人1500円)しかないので四六時中温泉を楽しみたい人には不向き。ちなみに私達は朝の8時からしか予約が取れなかったので、入浴してから急いで朝食に行きました。それと、朝ランニングしたかったのですがフロントではそのような場所はないので駐車場でも走って下さいと言われ、箱根駅伝のゴールなのにそれはないだろうと思いました。後で調べたら芦ノ湖の周囲に遊歩道があるので、そこは走れそうです(片道10kmですけど)。
5 out of 5
Recommended
for Couples
by A verified traveler

Perfect location. Large rooms!

Posted Apr 29, 2015
Pros: Incredibly friendly staff. Rooms are huge even by western standards. Located beside Lake Ashi with access to the Pirate Ship cruise across the lake.
Location: Use Hakone free pass for boat (or bus) access to Hakone. Visit the sulphur pits and take the tram to the Open Air Museum!
Loved it! There's a convenient free bus service to the hotel (Contact the hotel in advance to make reservations from Odawara) Upon arrival we were greeted by friendly staff who held our bags for us as we were quite early. The hotel exterior does show age, but the interior is clean and very well presented. We headed out via the rear entrance where there's access to a pirate ship that takes you across Lake Ashi to Hakone. (Buy Hakone Free pass at Odawara which gives you unlimited access to transport like the pirate ship, cable cars, buses etc for two days or more) The weather was forecast as cloudy with rain, but to our surprise it was warm and sunny so we were able to see Fuji throughout the day! After visiting various areas (such as the amazing Open Air Museum with Picasso exhibit) we returned to the hotel and were promptly shown to our room. The hotel staff actually came up to the room with us and explained things like how to use the air con etc. The room was huge. We'd booked a superior twin room as it was the only one available on expedia and was relatively inexpensive and it was big (not just by Japanese standards either) The ceilings were really high and we had huge windows with a beautiful view of lake Ashi. Outside of the hotel there isn't really much to do, but they do have a couple of very nice restaurants inside and a private bath area that you can hire for 45 minutes which was a very relaxing end to our day! Highly recommend this hotel!
4 out of 5
Recommended
for Families
by A verified traveler

のんびり出来ました

Posted Apr 29, 2015 on Hotels
主人と二人で一泊しました。 連休前で空いていたのか、部屋をアップグレードしてもらえました。 ホテルの場所も、目の前にバス停もあり、箱根神社は徒歩圏なので、便利です。景色も良いです。夕飯は鉄板焼きのシェアコースに2品追加して食べました。美味しく満足でした。デザートをバーの方でゆっくり頂けるのも良いサービスだと思います。 朝食は品数は多いほうではありませんが、パンもとても美味しかったです。オムレツは頼んでから焼いてくれます。女性は「かわいいオムレツお願いします」と是非言って下さい。 全体的にスタッフの対応も良く、 満足でした。是非また、宿泊したいです。
5 out of 5
Recommended
for Families
by Xinghua from Pittsburgh

An enjoyable stay

Posted Apr 6, 2015 on Hotels
Nice location, right on the lake with a beautiful view. Close the to boat tour. Friendly staff, although English communication is good in general, it can be improved. The Japanese style suite is surprisingly pleasant.
3 out of 5
Recommended
for Personal Event
by Edmund from El Serrat

A Room with a view....

Posted Mar 24, 2015 on Hotels
Fabulous and attentive staff proved to be the highlight. The location is beautiful -on the southern most tip of Lake Ashi. Rather quiet spot with the hotel's 'eating in' a good option for a one night stay. The Junior Suite with its balcony provided an abundance of space but sadly it also carries that 'lived in' lacklustre look alas....
5 out of 5
Recommended
for Couples
by Min-Che from Taiwan

It's wonderful hotel !!!

Posted Mar 23, 2015 on Hotels
It's a nice hotel!!! Good location,service and friendly people! 箱根飯店是間很棒的飯店,環境很好飯店設施也不錯,地理位置座落於湖的旁邊,可以從放間眺望湖景,而且飯店外就是巴士站非常方便,另外飯店服務人員也非常親切!
5 out of 5
Recommended
for Couples
by Daphne from Singapore

To look for Fujiya Hotel shuttle bus instead

Posted Mar 5, 2015 on Hotels
We have mis-communication when arranging for shuttle service from train station to hotel. We were waiting for a bus with Hotel Hakone printed on the bus. After the shuttle time over, we contacted the hotel then we realized that instead it should be a bus with Fujiya Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from k

Excellent views of the lake and Mt Fuji

Posted Feb 22, 2015
Excellent hotel but you have to pay for coffee in the room and to use the onsen. There is a public onsen opposite the hotel which was cheaper and empty. Shuttle bus to the station was good.
3 out of 5
Recommended
for Families
by Siu Pong from 香港

箱根飯店的評價

Posted Feb 22, 2015 on Hotels
1. 問借東西,大部分都沒有 2. 溫泉只有一個, 不是公用,每次只可以容納一個家庭進入, 時間是45分鐘, 但不包在住宿, 要另外附加費, 而且長期爆滿, 肯付錢也不會排到, 也不能上網預約, 只可以跟front desk 約 3. 環境不錯, 旁有海盜船, 也可見到富士山 4. 服務生大多能說基本英語, 溝通不錯