I was offered a welcome drink while we processed check-in info as the hot mineral water relaxed my travel-weary feet. Information was provided about the onsen facilities, how to access the free WiFi and how to wear the traditional cotton robe (yukata) and jacket around the ryokan.
There were two private open-air mineral water baths for guests staying in rooms without an en suite bath.
Corridors are dimly lit with a white pebble garden lining the floor on one side. Japanese style rooms feature an outside wooden sliding gate and vestibule with shoe cupboard.
To the left down a short hall way was the washroom. A towel warmer, fancy Japanese Toto toilet, scented pink bathroom tissue and a take-home amenity kit were part of the features. The amenity kit and products were extremely high quality. The shampoo and soap smelled so good.
The shower was huge!
Sliding doors from the hall led to the bedroom and sitting area. The 12 tatami mats were soft and luxurious. The futon was on a low base, not directly on the floor.
Everything was comfortable and clean and the staff could not have been more helpful and welcoming.
The 4th floor rotenburo bath was hot and private with a nice view of the mountain and generous amenities.
The food at dinner and at breakfast was beautifully presented and in great quantity.
At check-in, I had asked the staff to please make sure that I got a traditional Japanese breakfast rather than a Western breakfast and boy, did they deliver!
Lisa from Montreal, Quebec, Canada
This hotel is located in Hakone (Gora), close to Hakone Open Air Museum and Great Boiling Valley. Area attractions also …More
Between easy access to the train station, prime location for Hakone tours, massive baths, large, well-stocked rooms, and very generous breakfast buffets, this was the best hotel on our trip. It kind of spoiled us for the other hotels we stayed at.
It's quite literally across the street from the station (plus a walk-across bridge), with a bus station next to it where you can start the Hakone Round Trip as a great way to spend the following day.
The rooms are the same size as ones you'd see in America, and the hotel itself has two sets of huge public hot baths (one set per sex).
Breakfast is a free-access buffet, with the restaurants switching to reservation-only access later in the day (reservations are made by calling the front desk from your room).
PJ from Wisconsin
Situated in Hakone, this hotel is close to Odawara Castle. Area attractions also include Hakone Open Air Museum and Great …More
Good choice for foreigners to get a true hot springs experience. Attractive baths with some outdoor pools, both at the hotel and you get privileges to go to another hotel bath across the street, which has outdoor pools as well and interesting rocks. Dinner in room was very good, full range of dishes, but not top gourmet. Breakfast was generous food bar with everything Western or Japanese. Room was extra large with big tatami area. Road up to the hotel is hair-raising. They seem to be happy with foreigners, but some language still helps since there are many details you need to know to be a good guest. A distance from the station and shops, so no reason to go walking. Ladies need to grab a flowered yuukata that they put out at the elevators at late afternoon, otherwise you wear the drab standard. The cost was very reasonable, compared to other places with good baths and included food.
Kent from Alexandria, VA, USA
Situated in the historical district, this ryokan is close to Hakone Open Air Museum. Area attractions also include Odawara …More
Great view, clean and nice room. The onsen was small but well kept. It's very pleasant as long as there aren't too many people in there.
I would give a full 5 score if the breakfast buffet wasn't so terrible. It was by far the worst meal I had during my entire stay in Japan. I would've been happier eating out of the vending machines. I did not get the dinner but if breakfast was any indication, I'm very happy I skipped it.
Situated in Hakone, this hotel is close to Great Boiling Valley and Hakone Open Air Museum. Area attractions also include …More