While we enjoyed our recent stay here, there were a few things we wished were clearer when we made our booking. First, the onsen on the 6th and 7th floors were beautiful, but they were gender segregated (females on 6, males on 7) and nude-only. Also there were signs everywhere saying no tattoos allowed - we found this surprising because Japanese friends told us that this taboo really no longer mattered at Japanese hotels. Private onsen rentals were available for about $20 US for an hour, and this was a great experience (albeit in a small round tub). The hotel itself is pretty, with beautiful wooden floors and nice amenities. The staff we engaged with spoke passable English, but were also sometimes confused by basic questions. The location is less than ideal - while very pretty with a magnificent garden-area, it was a 10-15 minute walk on narrow streets with no sidewalks to get down to the main train station. The 100 Yen shuttle service was kind of a joke, as it stops at so many hotels that it is almost quicker to walk. One big benefit to the hotel is that it has a nice small convenience store and gift shop with reasonable prices given the location. Final note - you will be forced to remove your shoes when you arrive, and thus spend your entire time in the hotel thinking you left your shoes somewhere! It was nice to walk around in socks or slippers, but somewhat inconvenient too as the sandals provided to walk outside were much too small for our American-sized feet. :)