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Reviews of Hakone Yumoto Onsen Tenseien

3.5 out of 5
Hakone Yumoto Onsen Tenseien
682 Yumoto, Ashigara-shimogun, Hakone, Kanagawa

Reviews

8.8

Excellent

Rating 10 - Excellent. 77 out of 152 reviews" "
Rating 8 - Good. 59 out of 152 reviews" "
Rating 6 - Okay. 12 out of 152 reviews" "
Rating 4 - Poor. 3 out of 152 reviews" "
Rating 2 - Terrible. 1 out of 152 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly and helpful. Beautiful garden and waterfalls.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not allow for tattoos which I could not find the answer to ahead of time. If you have tattoos this would not be a great stay for you.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby attendant had a hard time finding Expedia.com reservation but once reservation was found everything was great, especially the outdoor onsen and massage room.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

James Chan Bong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, beautiful getaway
Our stay at Tenseien in Hakone was delightful! The grounds are pretty and well maintained, the onsen was perfect, and the buffet had many options. Access to the lakes, ropeway, and Fuji views was convenient, short 10 minute walk to local rail stop. The trees here in autumn are breathtaking!
Stayed 1 night in Nov 2018

4/10 Poor

Dean

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in Yumoto area
A little bit too far from the train station (15 minutes of walking) but overall this is a good relaxing hotel. Very clean since all guests must take their shoes off before entering the hotel. Nice Onsen and friendly hotel staffs.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mike, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with great setting
Lovely hotel and nice hotspring... the grounds are great as well. Had a very relaxing visit.
Stayed 1 night in Apr 2018

8/10 Good

Terris , usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring a towel
Considering the hotel is promoted arround bathing the same one for four days seemed odd.
Stayed 3 nights in Jan 2018

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
We had a fantastic one night stay. The onsen was great and the food choices for the breakfast and dinner buffets were great. Beautiful gardens by day and night.
Stayed 1 night in Oct 2017

10/10 Excellent

Stevenson k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel ( Steven from Mississauga, Canada)
Quiet environment, nice and comfortable. Buffet breakfast and dinner ( included in the booking price) full of varieties. Staffs are helpful and speak reasonably good English. Hot bath, we used the public one is clean and nice and service is 23 hours a day, except 9 am to 10 am for cleaning. As indicated by previous clients, a bit (15 minutes walk ) uphill to hotel from Hakone - yumoto train station . You can either take the local bus (100 yens)( better if your luggage nit too big ) or a taxi . From hotel to train station is downhill. Ask the info at the train station if you wants to walk. Overall, nice hotel.
Stayed 2 nights in Oct 2017

6/10 Okay

Kok How

Liked: Cleanliness
Disliked: Room comfort
Not lousy but for the price, there are better
Room was extremely small compared to the Hakone Pax Yoshino hotel where we were just staying the night before, even though Pax Yoshino was cheaper. Hotel was too big and appears to be catered more for group tours and local Onsen-goers that are not staying overnight, resulting in a lower standard of service level.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Chung-Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great attraction in Hakone
Our stay at Tenseien was great. Both my girlfriend and I was amazed by the cleanness of this hotel. All guests were required to take their shoes off as soon as after entering the gate. We stayed there for 2 nights, we walked on our bare foot to breakfast, dinner, the hotel shop and Onsen. Not a single second we felt any discomfort. We were absolutely stunned by the quality of this hotel for its cleanness, services, Onsen and food provided. The Onsen was great. There were indoor and outdoor Onsen, it had good view and very delicate design that cannot be described in words, only awaiting for your own exploration. I would say staying in Tenseien is one of the best reasons to visit Hakone!
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel view and facilities, close to tourism attraction areas

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to enjoy hot spring and dishes
It is a good hotel for foreign tourist to take rest

8/10 Good

Matt, Hastings UK

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for Hakone spa experience
I visited here with a friend as a stopover for travel from Tokyo to Kyoto. Hakone was a lovely little town, the hotel an impressive building 10mins walk from the train station. The room was basic but very clean, the shrine and garden behind the hotel a very nice experience. The highlight was the rooftop hot baths, beautiful view and relaxing, worth the whole trip. It was men only with women on a separate floor, so if I revisited with my wife I'd think twice about choosing here, as for the me the rooftop baths were the best part and I couldn't share that with her. Also take note, tattoos not allowed in spa or hotel! Buffet dinner was expensive and average.

8/10 Good

Verified traveler

Liked: Staff & service
Stay here for the Onsens and surroundings.
Two nights in this town is plenty. Have to take off shoes when you enter hotel, strange.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing.place
Nice hotel. You can get there by a 100 yen shuttle from the train station, staff were very nice and helpful and the onsen was awesome! Just be aware that they are nudists. Great massages!! Nice hotel to relax and enjoy nature.

10/10 Excellent

YEE MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive Premium Hotel
didnt know what I really booked. but when I got there, the hotel is actually THE place to be. i was very surprised and also felt lucky to be able to stay there.

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Relatively budgeted Hotel with a very good Onsen
Room is cozy and new however the toilet is smelly. View of onsen is super nice however no additional towel provided in the changing room. Attitude of hotel staff is just so so.

10/10 Excellent

bee, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
This was a highlight of my trip. Totally relaxing with wonderful vistas.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained facility
The Tenseien Onsen was great. My fiancée and I came for a relaxing experience and this place delivered. Beautiful, well maintained facility. Not so many people at the Onsen (at least when we went) for it to ever be uncomfortable. Tasty buffet style meals served (though dinner is quite expensive... There is a fantastic variety of food). Not too far out of the way of the main bullet train line, but you'll need a 10-15 minute walk to and from the station.

6/10 Okay

Shiru

Liked: Cleanliness
Disliked: Property conditions & facilities
Ok for one night
The hotel is outdated. It is however clean. Compared to all the other poaces we stayed this was disappointing.

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hot springs,great food and service
Convenient location, staff attentive and very good, great breakfast and dinner buffets. I really liked the hot springs

8/10 Good

Dru, Raleigh

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful, but traditional, onsen
While we enjoyed our recent stay here, there were a few things we wished were clearer when we made our booking. First, the onsen on the 6th and 7th floors were beautiful, but they were gender segregated (females on 6, males on 7) and nude-only. Also there were signs everywhere saying no tattoos allowed - we found this surprising because Japanese friends told us that this taboo really no longer mattered at Japanese hotels. Private onsen rentals were available for about $20 US for an hour, and this was a great experience (albeit in a small round tub). The hotel itself is pretty, with beautiful wooden floors and nice amenities. The staff we engaged with spoke passable English, but were also sometimes confused by basic questions. The location is less than ideal - while very pretty with a magnificent garden-area, it was a 10-15 minute walk on narrow streets with no sidewalks to get down to the main train station. The 100 Yen shuttle service was kind of a joke, as it stops at so many hotels that it is almost quicker to walk. One big benefit to the hotel is that it has a nice small convenience store and gift shop with reasonable prices given the location. Final note - you will be forced to remove your shoes when you arrive, and thus spend your entire time in the hotel thinking you left your shoes somewhere! It was nice to walk around in socks or slippers, but somewhat inconvenient too as the sandals provided to walk outside were much too small for our American-sized feet. :)

10/10 Excellent

Pascal, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Hakone
Spent two nights to do a Hskone Railway trip. Great, traditional hotel

10/10 Excellent

Ken, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a wonderful holiday spring hotel
perfect spring leisure hotel for all, very clean and in handy area, delicious dinner and breakfast with so many western and Japanese selection.

10/10 Excellent

Kiuchi, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Everything was well thought of in this hotel. From the check in to hotel amenities. The lobby was beautiful and everywhere was clean. The breakfast had a wide variety of selection from western to Japanese. We have been to numerous hot spring hotels in Japan and Tensenshein was one of the best. Location was accessible by 100 yen shuttle bus from Hakone Yumoto station. The ride from Shinjuku to Hakone seemed like less than an hour even though it was actually 85 minutes on the odakyu Express Romance train.

10/10 Excellent

Jenny, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Spa Hotel and beautifully located!
Nice garden in the hotel and has a 24hr Minimart which is very convenient for buying water as it's not provided in-room. (generally in Japan!) Had both lunch and dinner in hotel and the food was above average and reasonable pricing. We booked a private Onsen and it was very enjoyable and relaxing!

10/10 Excellent

Ken, Norfolk,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hot spring hotel
Stayed there between 16/5/16-20/5/16, Lovely hotel with beautiful garden. The food was excellent and staffs are very helpful. The only thing I can complaint is the limited of english spoken staff there.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and there is shuttle (100 yen / Transfer) to hotel. Handy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
hot springs are on the 7th floor roof

10/10 Excellent

Rocio, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing Japanese experience
Fantastic hotel. Real feel of Japan! Just as you get there you get a kimono, in which you can spend your whole stay if you wish. The onsen (spring water baths) was great, quite an experience! Hotel is spotless and service is excellent. Restaurant food amd breakfast very nice too. You have everything you need in the hotel (convenience store, etc) and there's a great relaxing atmosphere. So glad we picked it! Would totally recommend.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chris Y, Warwick UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent onsen hotel
Overall excellent hotel - expensive but worth it. Spotlessly clean, had to take shoes off to enter and clean polished wood flooring throughout. Great experience, kimono's provided, outdoor roof top hot baths are fantastic. Separate male and female and nude! Good base to explore with Hakone Free pass. We were there in Oct at the weekend and it was full, we were the only non Japanese guests. Which was fine. It felt like you were sampling a bit of Japanese leisure culture.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service here is what made the difference
location is a bit of a walk from the train station until you become familiar with the layout. rooms are basic. was told there would be complimentary wifi, which was news to the staff, but they quickly offered it up to compensate. excellent relaxing onsen. would certainly return here.

8/10 Good

Kelly T, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For Hot Spring
it has a very beautiful garden, small but famous waterfalls and even with ducks in the pool!

8/10 Good

Kate, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A piece of paradise in the mountains
I decided to escape the craziness of Tokyo for a night and stay in Hakone. Walking into the hotel was a touch of luxury. Everyone walking around in their kimono robes, glass windows over looking waterfalls and ponds, and the buffet dinner was delicious. Rooms are typically Japanese, not huge but very clean and comfortable. Staff were friendly, and the massage service was definitely worth the bit extra. My only negative was that I had a twin room for AU$200/night and the cost for a friend to join me and share the room was going to be AU$150/night which seemed like a lot of money. Overall though I highly recommend this hotel.

8/10 Good

アサオ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

ただし

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

tetuo

Traveled with family
Liked: Cleanliness, amenities
良かったです
Stayed 1 night in Feb 2024

10/10 Excellent

nayeong

Stayed 1 night in Jun 2023

10/10 Excellent

Yukihiro

10/10 Excellent

Hiromi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋も綺麗で、ご飯も美味しくて大変満足しました。 特にライブキッチンのものが出来たてで美味しかったです。 夕食直前の突然の停電でしたが、スタッフのかたがきちんと説明して下さり、またお土産まで頂いてありがとうございました。 ただ、突然の事だったのでスタッフの方も動揺されたのだと思いますが、館内放送で後ろの方でバタバタしてるスタッフの声が、わりと聞こえて来て、少し不安を感じました。 また、部屋待機だったのですが、電気がついてから部屋に常夜灯の懐中電灯がおいてあることに気が付きました。館内放送で一言教えて欲しかったです。真っ暗な中スマホの光で過ごしていました。 露天風呂で滝がライトアップされていて、綺麗だったのですが、朝再度入浴した時に気づきましたが、「浴槽の淵に座ると外からみえる」と記入されてることに気がつきました。夜にはその文字は暗くて見えません。ずっと淵に座ってました😅 総合的にはとても良かったので、また利用したいと思います。
Stayed 1 night in Oct 2022