Front of property - evening/night

Reviews of Doubletree by Hilton Halifax Dartmouth

4 out of 5
Doubletree by Hilton Halifax Dartmouth
101 Wyse Rd, Dartmouth, NS

Reviews

8.4

Very Good

Rating 10 - Excellent. 527 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Business traveler
Liked: Staff & service, property conditions & facilities
Clean and great prices
Stayed 4 nights in Apr 2023

2/10 Terrible

Tim

Stayed 6 nights in Apr 2023

10/10 Excellent

Thureya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Apr 2023
Response from Front Desk on Apr 24, 2023
Thank you for staying with us, we appreciate the kind feedback.

2/10 Terrible

gregory

Stayed 1 night in Apr 2023
Response from Front desk on Apr 21, 2023
Thank you for staying with us and leaving a review.

2/10 Terrible

Saad

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very well appointed but like most hotels there is a little mold issue in the shower. The only other issue was the duvet, while cuddly warm did not breath well so a little sweaty. Overall still a 9 out of 10. I tend to be a little critical as I outfit 5 star hotels.
Stayed 1 night in Apr 2023
Response from Front desk on Apr 12, 2023
Thank you for staying with us and leaving a review!

4/10 Poor

Jeannine

Stayed 2 nights in Apr 2023
Response from Front Desk on Apr 10, 2023
Thank you for staying with us and leaving a review.

8/10 Good

Leanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean. The pool was a little small, but it did the trick. Gym facility is very nice. We were surprised by the people who hung around outside the hotel and in the parking lot. We only went outside in groups as we did not feel safe.
Stayed 2 nights in Mar 2023
Response from Front Desk on Apr 3, 2023
Thank you for your response. Your feedback is valued. I apologize about the safety and security concern. We will be looking into this matter internally.

2/10 Terrible

Brianne

Stayed 1 night in Apr 2023
Response from Front Desk on Apr 4, 2023
Thank you for your response. Your feedback is valued.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 1 night in Mar 2023
Response from Front desk staff on Mar 26, 2023
Thank you for staying with us and leaving a review.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Not a fan of additional parking fees.
Stayed 1 night in Mar 2023
Response from Michael Gaudet on Mar 19, 2023
Thank you for staying with us and leaving a review.

10/10 Excellent

Nikita

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The location was convenient, the staff was lovely, and it was super clean. Would recommend.
Stayed 1 night in Mar 2023
Response from Front desk on Mar 18, 2023
Thank you for staying with us and leaving a review.

2/10 Terrible

Treva

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ill never stay here again.
Stayed 1 night in Mar 2023
Response from William on Mar 17, 2023
Thank you for your review, we apologize for your recent experience with us.

10/10 Excellent

LINDA, Lower Sackville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool, restaurant food was delicious, staff was great!
Stayed 1 night in Mar 2023
Response from William on Mar 17, 2023
Thank you for your review, we will pass on the kind words. We look forward to welcoming you back in the near future.

6/10 Okay

Colleen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from William on Mar 16, 2023
Thank you for your feedback, it is very appreciated. We hope to welcome you back in the future.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No landscaping
Stayed 1 night in Mar 2023
Response from William on Mar 14, 2023
Thank you for your review, your feedback is valued. We hope to welcome you back in the future.

6/10 Okay

Sylvette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was next to the laundry room and they were washing even during the night. We could hear the noise. Thats was not quiet for us.
Stayed 1 night in Mar 2023
Response from William on Mar 13, 2023
Thank you for your review, your feedback is valued. I apologize about your recent experience as the doors should be locked at 10pm. We will be looking into this matter internally; I apologize once again.

6/10 Okay

Sherri

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a bit concerned at first because they had over booked and when I checked in with 3 kids there wasn’t a room available for us but the gentleman who checked us in worked his magic and was able to find us a king size bed for the same prize and we all fit in the bed perfectly The staff was amazing and the room very clean and comfortable The heated pool was a bonus also Will definitely be back
Stayed 1 night in Mar 2023
Response from Michael Gaudet on Mar 12, 2023
Thank you for staying with us and leaving a review,

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great, staff were great (especially front desk staff, Tina). However, I was very disappointed that hotel has added a cash grab on parking. Never had to pay parking here before and my husband met us at the hotel, so we had two cars. Ended up having to pay $30 for parking (when I’ve never had to pay any other time I’ve stayed here). When they have a huge, massive parking lot which never comes close to being at capacity (even during March break), this is just an underhanded way to add $30 to hotel cost. This will definitely make me reconsider booking here again (I typically stay here rather than Halifax, as having to pay for parking was always a factor)
Stayed 1 night in Mar 2023
Response from Michael Gaudet on Mar 12, 2023
Thank you for staying with us and leaving a review,

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely Never Again
When we checked in there were police cars with the police patrolling around the outside and inside of the hotel. People were a little way from the entrance smoking weed. No matter what time of day or night ppl were getting high which I personally don’t care but we had to walk our four grandchildren past them as they tried to engage with the children. There were 8 or 9 ppl sitting in the hallway on our floor playing on their phones and drinking. The shower and fridge were filthy. Despite having an email stating that if we paid with a visa debit we would be charged a “ breakage fee” of 50$ a night they charged us 250$ a night. They couldn’t care less what my confirmation email guaranteed me. Our room was so small I tried to upgrade by paying the difference to a larger room but became I booked through hotels. Com they wouldn’t even look at it. And Hotels.com did nothing to help although larger rooms were available and again I wanted to pay the difference in price. The hotel provided us with three additional chairs that’s the only good thing I can say. Despite the fact we chose to stay in a Hilton even though we booked through a third party we don’t get our Hilton Honors points or credit for our stays. We had gift certificates for hotels.com which is the only reason we even booked through them so you’re penalized for using them. This hotel is a dump and definitely not worth 200$ a night during the off season. I have tons more to say but not enough room.
Stayed 1 night in Mar 2023
Response from KR on Mar 9, 2023
Hello Michelle, Thank you for your review. We appreciate your feedback and will look into the concerns you have outlined.

4/10 Poor

John

Traveled with partner
Disliked: Staff & service, amenities
My husband went down to the front desk to ask for a spoon and the staff tried to charge us for it!! Saying we had to eat in the restaurant. After paying $250/night and then paying for parking every night this was incredibly disappointing. We won’t be staying here again.
Stayed 2 nights in Mar 2023
Response from William on Mar 6, 2023
I sincerely apologize about your experience while staying with us at the DoubleTree by Hilton Halifax Dartmouth. This is not common practice; We will be looking into this matter internally.

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely NEVER again!!!
Stayed 1 night in Mar 2023
Response from William on Mar 7, 2023
Thank you for your review, we appreciate your feedback.

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well appointed.
Stayed 1 night in Mar 2023
Response from Michael Gaudet on Mar 5, 2023
Thank you for staying with us and leaving a review,

10/10 Excellent

Marie therese

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the desk was amazing
Stayed 1 night in Mar 2023
Response from Tina Chediac Guest Services Supervisor. on Mar 4, 2023
Thank you for your kind review we will be sure to pass along your kind words to the agent at the desk.

8/10 Good

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, the only issue was the heater in the room was so loud that it would wake us up everytime it came on.
Stayed 1 night in Feb 2023
Response from William on Feb 27, 2023
Thank you for your review, your feedback is valued. We appreciate you bringing this matter to our attention. Our maintenance department will be addressing the issue internally.

6/10 Okay

Brittany

Stayed 1 night in Feb 2023
Response from William on Feb 27, 2023
Thank you for your review, your feedback is valued.

2/10 Terrible

Audra

Disliked: Staff & service, property conditions & facilities
Doubletree Dartmouth is more like a flophouse and not a 4 star. I ordered food from the restaurant to take up to my room and the brown paper bag they gave me it iwas so soiled in food grease they gave me a tray so the bottom wouldn’t break. I had to change rooms because of a loud party in the next room that constantly spilled out into the floor hallway. The hotel turned off the power in the entire hotel after 12 am so I had no heat or light in the room. Reception lied about it being a block power outage, however the lights in the hotel parking lot were not out. As well, I was up early because of an early morning flight so requested they bring me a flashlight so I could pack up and get ready. When I was waiting for my taxi in the lobby - was there from 4:45 - 5:30 a.m. it spelled of marijuana smoke, I actually got a headache.
Stayed 1 night in Feb 2023
Response from William on Feb 27, 2023
Thank you for your review, your feedback is valued. I apologize about your recent stay with the DoubleTree by Hilton Halifax Dartmouth. We will be looking into these matters internally.

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the convenience and proximity to the ferry and the Macdonald bridge. Made use of both very easily. The fitness center was great too. I struggled seeing what appeared to be transient people spending time in the hotel lobby, walking through the parking lot or just hanging out in cars in the parking lot. It was unnerving when i arrived to the hotel and police officers were there dealing with an issue.
Stayed 3 nights in Feb 2023
Response from William on Feb 25, 2023
I apologize for your recent experience while staying at the DoubleTree by Hilton Halifax-Dartmouth. We will be looking into this matter internally.

6/10 Okay

Mei Lan

Traveled with family
Liked: Cleanliness, staff & service
surprise that parking is not for free
parking is not for free is not expected and not aware.
Stayed 2 nights in Feb 2023
Response from William on Feb 24, 2023
Thank you for your feedback. I apologize for the lack of communication regarding the parking.

4/10 Poor

Nicole

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
There was dirty dishes and garbage in our room. Pool was filthy and cold. A person died and was removed from the hotel in a body bag in front of my kids
Stayed 1 night in Feb 2023
Response from Doubletree staff on Feb 23, 2023
Thank you for staying with us and leaving a review. This is the first I am hearing about the dishes and garbage in your room. Was this brought up with the front desk? We did have a busy weekend and the pool had gotten lots of use but our maintenance team was there doing regular checks and maintaining the pool temp at a constant 89f As for the person that had passed away over the weekend, I'm sorry if your kids were witnesses to that. We had tried to mitigate any harm with guests in the hotel. This is an unfortunate fact of life and it's happens when we all least expect it.

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean
Stayed 1 night in Feb 2023
Response from Michael Gaudet on Feb 21, 2023
Thank you for staying with us and leaving a review. Hope to have you back again soon!

8/10 Good

Nicole

Stayed 1 night in Feb 2023
Response from Eve on Mar 20, 2023
Thank you for staying with us and leaving a review. Hope to have you back again soon!

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great day, I will be back
I had an amazing stay. The staff was great. Location was easy to find and very accessible. If I had to mention a downside it would be that I'm not sure they expected so many participants for the convention I was attending, this led to a shortage of menu options in the restaurant. They were very busy so running out of many staple items. There was not very many gluten-free options available. This being said the location of the hotel need it easy to order in.
Stayed 3 nights in Feb 2023
Response from Tina Chediac Guest Services Supervisor. on Feb 14, 2023
Thank you for your review, I will notify the staff of your kind words and ensure management are made aware of your review for the events.

10/10 Excellent

Kirill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2023
Response from Tina Chediac Guest Services Supervisor. on Feb 14, 2023
Thank you for the for the great review!

8/10 Good

Wendy

Stayed 2 nights in Feb 2023
Response from Tina Chediac Guest Services Supervisor. on Feb 14, 2023
Thank you for review.

8/10 Good

Mark

Stayed 1 night in Feb 2023
Response from Tina Chediac Guest Services Supervisor. on Feb 14, 2023
Thank you for your wonderful review

8/10 Good

Dylan

Stayed 1 night in Feb 2023
Response from Michael Gaudet on Mar 8, 2023
Thank you for staying with us and leaving a review.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Known entity - can rely on cleanliness.
Stayed 3 nights in Jan 2023
Response from William on Feb 3, 2023
Thank you for your review. We look forward to welcoming you back in the future.

8/10 Good

Melanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms with a nice view of halifax water front
Response from Michael Gaudet on Jan 28, 2023
Thank you for the review. Hope to have you back again soon.

10/10 Excellent

Erin

Stayed 2 nights in Jan 2023
Response from Michael Gaudet on Mar 8, 2023
Thank you for staying with us and leaving a review.

10/10 Excellent

Abhijith

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great service and clean place
Stayed 1 night in Jan 2023
Response from William on Jan 26, 2023
Thank you for your review, we look forward to welcoming you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good
I’ve stayed here before. Its locations is convenient. Rooms are comfortable with high ceilings. Both times we had rooms facing the harbour.
Sunrise form our room on 7th floor
Stayed 1 night in Jan 2023
Response from William on Jan 24, 2023
Thank you for your review, we look forward to welcoming you back soon.

8/10 Good

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for birthday surprise:) definitely will be back
Stayed 1 night in Jan 2023
Response from William on Jan 24, 2023
Thank you for your review, we look forward to welcoming you back soon.

8/10 Good

Ashley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean location in Dartmouth. Rooms do not have microwaves unfortunately.
Stayed 2 nights in Jan 2023
Response from William on Jan 24, 2023
Thank you for your review, we look forward to welcoming you back soon.

8/10 Good

Alain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to where I was going.
Stayed 1 night in Jan 2023
Response from William on Jan 24, 2023
Thank you for your review, we look forward to welcoming you back soon.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Michael Gaudet on Mar 8, 2023
Thank you for staying with us and leaving a review.

10/10 Excellent

Kelly

Stayed 1 night in Jan 2023
Response from Michael Gaudet on Mar 8, 2023
Thank you for staying with us and leaving a review.

10/10 Excellent

Brent

Stayed 3 nights in Jan 2023
Response from William on Jan 17, 2023
Thank you for your review, your feedback is valued.

10/10 Excellent

Daniel

Stayed 1 night in Jan 2023
Response from Tina Chediac Guest Services Supervisor. on Jan 17, 2023
Thank you for your review, Daniel we look forward to having you stay with us in the future.

8/10 Good

Kathleen, Beaver Dam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Response from William on Jan 16, 2023
Thank you for your feedback, we look forward to welcoming you back.