Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
3.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by Joyce & Kerry from Brisbane, Australia

Room was spacious and had a fantastic view.

Posted May 20, 2014
Pros: Staff were friendly. Rooms were clean and spacious.
Cons: Perhaps a list of recommended restaurants.
Location: The hotel is a little far from the pier, night markets and seafood restaurants but taxis are readily available.
We stayed for 2 nights. Room was clean and spacious and had a fantastic view of the bridge. The bathroom was also spacious and clean. Housekeeping was efficient and was very quick to provide us with an extension cord and ironing board. Breakfast was sumptuous and delicious. We also tried the seafood buffet at the Four Seasons Restaurant, which was delicious and included, to our surprise, free beer and soft drinks. Great value for money.
4 out of 5
for Families
by Frequent flyer

This traveler left a rating score only Posted Dec 3, 2013 on Hotels.com
5 out of 5
for Overnight Stay Before Destination
by CT from CT

Very reasonable rate for a superb hotel

Posted Aug 27, 2013 on Hotels.com
The room was a little bit out dated but it was very clean and comfortable. The breakfast was great and hotel staff very professional. It is located 4 kilometers from the boat station and within walking distance to the night market.
3 out of 5
for Everyone
by Bill from Darlington, UK

OK for short stay.

Posted Aug 6, 2012
Pros: Space and facilities.
Cons: Having to prove we had not stolen the coffee spoons.
Location: Good for the Bay and Junk trips.
Good base for the area, better than an 8 hour return car/bus trip from Hanoi if your thinking about a trip on a Junk. Rooms were large, clean and well equipped. Staff a bit stand off'ish but OK if you persevered. Pool was good, but no staff on, we have to ask for drinks etc at the bar two floors away. While the hotel is out of the centre the cost of a taxi is minimal and they are easily found. Two or three nights is enough for the area. At check out we were asked to explain where our two coffee spoons had gone, when we denied stealing them staff were dispatched to double check and once found we were allowed to check out!
4 out of 5
by A verified traveler from Singapore

Halong Plaza Hotel

Posted Jan 24, 2012 on Hotels.com
I stayed in the hotel with my husband for 3D/2N. The hotel is is clean. The room is neat, comfortable and quite spacious. We had difficulty coordinating with the staff because they speak very minimal English. Unfortunately for us, we came at a time when there was some construction going on the other side of the hotel and it was quite loud.
3 out of 5
by A verified traveler from Denmark

Plaza an rule ridden hotel

Posted Sep 1, 2010 on Hotels.com
The stay was ok in HaLong Bay because of the people outside of the hotel and the scenery. The service level was low, and not helpfull at all, many rules I dont even understand why they implement, I was going to HaLong Bay to visit my gf and didnt think it would be a problem for her to stay at the hotel with me. To have her stay at the hotel with me they wanted me to rent a seperate room for her as we are not married, and it was no way for them to budge on this, I really dont understand why they have such a rule and it is stupod and makes me not want to go back to this hotel just for the reason they show now understanding no matter the problem. They want money for everything, and more than is told in adds and so on. resturant is ok, but not more, location is ok, but not good far better options in HaLong Bay at this price.
5 out of 5
by A verified traveler from Barcelona, Spain

Safe bid in Halong Bay

Posted Nov 19, 2007
A safe choice for an international standards hotel in Halong Bay.